Leaders Sales reviews

★★★★★ 5/5

Google

Our experience with Maria Lagkani was great! She always greeted us with a smile and did a great job to help us find a great option. Also, she was always available to find solutions to our problems. We will never forget everything she did for us (especially on moving day).Thanks leaders for everything!!

Andres · 21 June 2023

★★★★★ 5/5

Google

Rebecca Jones is fantastic. Very quick to respond and always extremely helpful and efficient

Si · 16 March 2026

★★★★★ 5/5

Google

Super grateful for Madison and the team helping myself and a friend move into our new flat in Brighton! Such a smooth process with great communication throughout. Thank you :)

Caitlin · 24 September 2024

★★★★★ 1/5

Google

Just a terrible letting agency, they look nice, polite but when you get to any issues they are terrible, chase them for 2 months to sort the heating issue in the winter. Lately I got a phone call saying I owe them 6£ pounds however I should pay another 56£ in fees. No previous notice - nothing, out of nowhere, could have been contacted by email, phone, text message. Helpful when you try to move in, once in - really low or nonexistent quality of services. Would not recommend.

Vasile · 25 July 2024

★★★★★ 5/5

Google

Christopher at Leaders couldn’t be more helpful, understanding and always willing to give advice and guidance. I can’t thank him enough for all the support he has given us as landlords.

Rebekah · 16 February 2026

★★★★★ 5/5

Google

I would definitely recommend this agency! My agent Laura was super helpful throughout the whole process. Every step was clearly explained to me and she replied swiftly to all my emails. She was also very patient and kind with me (I tend to ask 10000 questions ahah). I intend to buy a property in the next couple of years, I'll definitely go to them! Thanks Laura 😊👌

Leïla · 21 June 2021

★★★★★ 5/5

Google

We had a wonderful experience with Leaders - Ciara was always available and very accommodating to all our request to go back to the property we were interested in. She was never pushy or impatient, which we really appreciated. All the other staff in the office was very kind and efficient, so we had a smooth experience all throughout this process. Thanks to Ciara and all her colleagues for having helped us buy our new house!

Nuno · 22 June 2017

★★★★★ 1/5

Google

Opted for a no deposit scheme, left the flat cleaner than when we moved in there. Still got charged a £172 cleaning fee because we left some very useful plastic bags under the sink and there was a tiny bit of dust on a plug socket. No deposit scheme is when you pay extra each month in the knowing you won’t get that money back. It should be kept aside to use on pathetic stuff like this. Honestly letting agents are some of the most unethical people. Even if we took it to small claims court a no deposit scheme will always mean you end up paying more than you’re trying to get out of. Just pay your deposit you’ll surprisingly be more protected legally by the end of it. Imagine spending 4 hours cleaning a 1 room studio flat only to be charged for the great job you did. Classic….

Frances · 9 September 2025

★★★★★ 5/5

Google

Laura at Leaders in Western Road was extremely helpful when I was looking for my first flat in Brighton. She was really knowledgeable about the area, answered all my questions and showed me around a few flats she thought would fit my requirements until I found the perfect one. I won’t hesitate to come back to Leaders to see Laura next time I need to move.

Sian · 21 June 2021

★★★★★ 5/5

Google

Very positive experience so far. Jessica has been really helpful and supportive. I would definitely recommend Leaders Letting to anyone who is looking for a flat in the local area.

Hong · 27 July 2024

★★★★★ 5/5

Google

In a very complicated flat sale, where I felt completely lost, Spencer has been a real rock, and went many times out of his way to support me and secure the sale. Eternally grateful to him and deserves nothing less than 5 stars!!

Maria · 24 April 2025

★★★★★ 5/5

Google

I have been an approved contractor for Leaders for over 15 years and have always found them very professional and reliable. I have worked with Jason Day for many years in the property management department and have always found him to be very reliable, professional and responsible to work with. I look forward to many more years as an approved contractor for them.PositiveResponsiveness, Professionalism

Turan · 25 August 2021

★★★★★ 5/5

Google

Out of the eight agencies we have went in and out of, leaders was definitely the most helpful and effective. I've also went in and out of leaders a few times dealing with different staff and I honestly have to say all the staff were very qualified especially Kate was very skillful, also had a genuine love and interest for her job, and was patient, she did her job 110%. Thanks for the experience.

Sedra · 22 June 2017

★★★★★ 2/5

Google

Leaders Western Road Sales - Cameron is actually a nice lad which is why I'm giving this review 2 stars and not 1. Andy Russell to me is everything a decent person hates in an estate agent for the way he handled the purchase I made through them. Andrew Hovey his boss seems to have a very high opinion of himself but I found him mediocre. Loser Club.

John · 21 June 2020

★★★★★ 5/5

Google

Excellent and very professional service from Leaders Sales in Western Road. It's the second time Andy Russell has helped us with the sale of property. In both cases, we achieved an excellent price and the properties sold much more quickly than has been out experience with other agents. Andy is outstanding in terms of advice and also excellent at facilitating and chasing the progress to a successful completion.

Smc · 21 June 2020

★★★★★ 5/5

Google

Madison and the team have been so helpful throughout our move to our new flat! She answered all of our questions really well! Thank you!

Millie · 24 September 2024

★★★★★ 5/5

Google

Recently moved flats. Bought the flat through Leaders, Western Rd, Brighton. Great service from all the team especially Luke who I viewed the property through. He was very helpful in dealing with queries I had with the existing owner during the purchase process. Would recommend. David Bell

David · 21 June 2023

★★★★★ 5/5

Google

Myself and my partner are currently renting an apartment in Western Road through Leaders. Jason Day is our property manager and he has been fantastic. Extremely communicative and fast on any fixes and problems we come across. We couldn't have asked for a better team than leaders!

The · 21 June 2023

★★★★★ 5/5

Google

I have been a landlord with Leaders for over 5 years and can thoroughly recommend Sophie Pemberton as a property manager. It has been a real comfort to know that Sophie is at the end of the phone. She is highly efficient, proactive, never flustered, and has always successfully resolved every problem I have sent her way.

Dan · 21 June 2022

★★★★★ 1/5

Google

Most incompetent bunch of people I've come across who clearly cannot differentiate between habitable and inhabitable homes. Broken boilers, leaking ceilings, mould everywhere, cracked windows that do not open, no understanding of inclusivity, rude contractors and, the thickest and most selfish landlords you can imagine. Don't be fooled into thinking they're the lesser of two evils just because there are agencies that are worse. This agency is trash and I would advise that everyone avoid using them where possible.

Charlie · 21 May 2024

★★★★★ 5/5

Google

Great assistance, always there when needed. Nice people, Rebecca has been particularly helpful. Edit: just had a heating problem which was sorted by Rebecca J. and Francesca very quickly with minimal fuss. Thank you.

Neil · 22 March 2024

★★★★★ 5/5

Google

The purchase of my flat in Seven Dials wasn’t without its dramas, but Kay Kennedy and Luke Carter were consummate professionals and were always very helpful throughout the process. I would highly recommend Leaders as an Estate Agent for anyone looking to buy in Brighton.

Simon · 21 June 2023

★★★★★ 5/5

Google

Spencer and Josh have been absolutely fantastic. Professional and very efficient. They will be our go to Estate Agents in Hove

Mark · 26 March 2026

★★★★★ 1/5

Google

very rude people, i had to deal with this estate agents a while ago and they were an absolute nightmare, they didn’t give me the deposit back despite that i cleaned the flat myself and i did it better then i found it they refused and they also made me pay an extra month because they said that when i gave them the notice 28 days ago they didnt see that email. and i should have called them . stay away i would say

Hida · 22 March 2024