Leaders Sales reviews

★★★★★ 5/5

Google

Leaders is the best agency I have ever come across with. Maria was the agent that sorted our tenancy agreement, and it was a swift and easy process. Jay, Charlotte are the property managers that have helped us during our tenancy, and are very responsive in replying our maintenance requests. If I ever need to rent in areas where Leaders are available, I will definitely rent with them again!

Ka · 24 October 2023

★★★★★ 5/5

Google

Namphet at Leader is the best

Varid · 16 February 2026

★★★★★ 5/5

Google

We recently moved in and cannot thank enough for the Western road team's willingness, kindness & support. John showed us the flat which immediately fell in love with. He went above and beyond with all our inquiries being available at almost an instant. We are very impressed with the service from Leaders. A very refreshing experience. Thank you John and Western road team

Sandor · 21 February 2024

★★★★★ 5/5

Google

I recently had a very difficult situation as a landlord, when one of my tenants acquired a pet and the management agency of the block of flats were incredibly heavy handed. Francesca Cranford was very supportive throughout, and recommended a solicitor who sorted it out. Thank you Francesca!

Susan · 9 November 2024

★★★★★ 5/5

Google

My boyfriend and I looked for a house for a long time. When we visited the houses offered by leaders, it was not difficult to choose the one we felt comfortable with. John was very helpful and answered all our questions quickly. We feel very lucky to have found a house thanks to his kindness and helpfulness. Thank you John and the whole Western Road Leaders Team :)

Pia · 24 October 2023

★★★★★ 5/5

Google

Namphet and Madison were really friendly, helpful and responsive. Everything was handled smoothly, and questions were dealt with quickly. They made the whole process easy and stress-free, and I wouldn’t hesitate to recommend them to others.

James · 16 February 2026

★★★★★ 5/5

Google

Rebecca Jones has been and continues to be a first class member of your team. She always responds and acts immediately on requests and information received. Sincerely John Hedden flat 47D West Hill St. Brighton

John · 16 February 2026

★★★★★ 5/5

Google

Leaders has been great during our tenancy. Rebecca has been especially amazing, she always gets back to us really quickly and sorts out repairs without any fuss. She’s warm, reliable, and professional, which made everything feel so much easier for us. We really appreciate all her help and support, thank you, Rebecca!

Sally · 21 August 2025

★★★★★ 5/5

Google

As an approved contractor, LC Flooring has worked alongside Leaders and in particular Jason Day for a number of years. As a new employee at LC Flooring, Jason has made the transition into my new role seamless. He provides a flawless service in terms of the level of communication that he provides, his efficiency being excellent. Jason is always my 'go to person' at Leaders and I look forward to working with him in the future. Thank you Jason, it's been a pleasure to work with you so far. Nicola

Lee · 21 June 2022

★★★★★ 1/5

Google

Terrible estate agents. Poor communication. Don’t follow up, don’t answer emails and rarely pick up the phone. First property we viewed with leaders we were interested in renting, the landlord went with another tenant but this was never communicated to us and we were left hanging for over a week until I eventually reached out. There was a second property listed by leaders we were interested in, tried calling to book a viewing but the call was disconnected promptly upon answer. I was eventually able to book a viewing but the estate agent was not there and had to be told by the existing tenant that viewings were cancelled.

Liah · 21 June 2022

★★★★★ 5/5

Google

Nobody is perfect 🥰. I have rented a flat for 8 years. I have to resume that in general Leaders has always resolved any problem I have in the house or with the building company. 👷‍♂️a few times it could have been a bit of a delay, because of the pandemia. Leaders have always solved any issues with the landlord's propriety. I have to be honest in my personal case. I have read the different opinions from other people. I have to say, they are very sensible to any call or email 📧. Because of the pandemia, things are different, but even so, I have never have to wait. When twice I stayed blocked inside my home because of the key 🔑 door broke, they sent on a Sunday a good specialist to solve this. The flat inspection is done ever 6 months, Lucia was always very nice gentle they were never intrusive. The last agent Matthew took always my side to solve a matter with the appointment with British ⛽gas, he was always available, the whole day, he gave me any possible information I needed, he called in person for the appointments. He is always helpful ☺ patient, he try to move all the possible on earth 🌎to find, fix, the right solution. He really 👂whatever you want to explain. I also can feel he is present, is not just his work. He is 100 % there. I feel so reassure when I have questions. I don't just feel like a tenant. I feel LEADERS has a very good group of workers in Western Road, as I was also at the office in person, Sophie was always solving problems in the past. I think she recommended the right agent for me. Like I said everyone is helpful, from the receptionist, the different agents. If I have to change apartment, I'm sure it will be again with LEADERS, they will know my personality, and what will be the ideal apartment for me. The team is promptly to be helpful, they are fresh and youthful. They will always find the solution and find a nice word to reassure I like they work in a team for the tenants. Even if nobody is perfect, the want to give the best to the tenants. I have to say thank you for taking me so seriously with their heart 💙. They try hard even during the pandemia. I have to say thank you 😊 Matthew you give me peace of heart, thank you for your efficiency and dedication. ☆☆☆☆☆

X · 21 June 2022

★★★★★ 5/5

Google

In the past, I have had awful treatment from estate agents and landlords, as a disabled member of the LGBT community I have faced a lot of discrimination. Leaders have been so considerate, and professional and made my moving process smooth and made me feel very valued as a human being and tenant. My property has had no issues that haven’t been resolved super quickly. Faye Tipper has been an asset to the team, communicating clearly and quickly with me when ending my tenancy early, taking away the stress that could’ve come with this. She also helped me in finding a new property and helped the paperwork and communications go seamlessly. I can’t thank Leader’s, especially Faye, enough for their support, understanding and professionalism! Thanks also to Saul who helped me find both properties and went that extra mile for me!PositiveResponsiveness, Quality, Professionalism, Value

Verity · 21 June 2022

★★★★★ 5/5

Google

Matthew Jelley and the Leaders Property Management team have been managing my properties for around twenty years. Having a bad experience in the past with other letting agents I feel that a prospective Landlord should be very careful in their selection of a letting agent. Leaders should be top of any short-list for selection. Matthew is always very responsive, getting back with a holding response or a conclusion on emailed matters within a few days, as well as being proactive and considerate of my time and views whenever awkward situations arise. I can highly recommend Leaders and Matthew.

John · 21 June 2022

★★★★★ 5/5

Google

Excellent! Five stars. Nick (Nicholas Mackmin‑Wood) and the Leaders Western road branch team were very helpful. Nick always promptly answered all the questions I had before my move. He was very professional and helpful. I was new to the UK, and it was my first time renting a place, but everything went very smoothly. All the activities related to my move were performed online. These include tenant references, consent to obtain my credit history, and signing the tenancy agreement. The only time I had to visit the branch was to collect the keys on the move-in date. On the day I moved to the property, Leaders sent me an online form in which I can provide my feedback and comments (including the pictures) on the rented property. It captured meter readings of Electricity, Gas, and Water. It also had different sections for the bedroom, lounge, bathroom, and kitchen with pictures and the comments provided by the inspector regarding their cleanliness and the condition. I also could disagree with them if needed and provide my comments. Later, I received a constructive document with pictures regarding the inventory and my feedback being provided. I think this is very good because it has captured all the stuff that is available there including my comments on their condition and the cleanliness. I got a box of some goodies with the keys from leaders and it was very helpful too. I wish Leaders all the best and thank you Nick for being such a wonderful person.

Amila · 21 June 2022

★★★★★ 5/5

Google

Our renting process was well-managed and smooth thanks to the brilliant efforts of Maria Lagkani. Maria was so engaging and personable while helping us view our property. Once we commenced the process of renting, she was truly excellent. She always stayed in touch and made sure that we were aware of the latest updates. Whenever we had queries she was so quick to respond and would always find the answer to any questions we had. When we dealt with other departments within Leaders, Maria remained engaged and would check in to make sure everything was running smoothly. Maria gave us confidence and reassurance as well as being courteous. I would definitely recommend Leaders and Maria in particular.

Thomas · 21 June 2022

★★★★★ 5/5

Google

Maria Lagkani exceptional efforts ensured that our rental process ran smoothly and efficiently. While assisting us in viewing our property, Maria was extremely friendly and engaged. She was absolutely fantastic once we began the rental process. She stayed in touch with us at all times and kept us informed of what was going on. When we had a question, she was always quick to respond and knew exactly where we could find the answer. Maria stayed active and checked in to ensure that everything was running smoothly Maria was friendly and reassuring, in addition to reassuring and reassuring. Leaders, particularly Maria, come highly recommended.

Paolo · 21 June 2022

★★★★★ 5/5

Google

Leader’s have been absolutely amazing during the process of buying our first house. From our first viewing, they’ve been attentive and helpful, and have always been easy to get in touch with. Rachel & Josh have been especially wonderful to work with - they really went the extra mile to make sure any/all of our questions were answered quickly. We’d highly recommend working with Leader’s in any capacity.

Amy · 19 August 2025

★★★★★ 5/5

Google

Excellent people and managers, very quickly found the right option and helped fill out all the documents, which is especially important for people who have just moved to Britain. Special thanks to Jessica Hopkinson-Wood and Thomas O’Meara, they helped us out the whole process.

Ksenia · 24 September 2024

★★★★★ 5/5

Google

This was my first time renting with Leaders, and I had such a great experience! Ollie was incredibly professional and helpful, taking the time to really understand what I was looking for. I couldn’t recommend them highly enough!

Zackary · 21 December 2024

★★★★★ 5/5

Google

We bought a house through Leaders and our agent Andy has been an absolute star. It was a lengthy and complicated process as the house had to go through probate. Andy kept us informed all the way through and went above and beyond to help us out. Andy is really responsive and communicative and we will definitely recommend him as an agent to friends. We also got our mortgage via the Leaders broker Charles who managed to find us a good deal too. So all in all we've been really happy with the service from Leaders. Thanks!PositiveResponsiveness, Quality, Professionalism

Rosie · 25 August 2021

★★★★★ 5/5

Google

I'm super happy with the service that Leaders provided when I was looking for my first place in a new city. I must give special thanks to Francesca Cranford and Molly Sibun who were super responsive and went out of their way to help me through everything. Renting can be difficult, but Francesca and Molly made the process a lot more reassuring and friendly!

Yemi · 21 June 2023

★★★★★ 5/5

Google

House-hunting as a first-time buyer can be stressful, but I've been grateful to the Leaders team for their great customer service, quick response times, and valuable advice throughout house viewings and negotiations. Spencer Ferguson, in particular, has been a massive help!

Stephanie · 16 March 2026

★★★★★ 5/5

Google

Nick and Laura have been absolute gems, I was a first time landlord and from my initial meeting with Nick to value my property to tenant moving in, he has been fantastic, he understood my needs as a first time landlord to help me understand the process what needs to be done and when and was there to guide me through it, he was proffessional all the way through and left me feeling confident I made the right choice going with leaders, especially having met a fair few other agents. The big thing for me was that Nick had based his value of my property having seen it, valuing it on its own merits as it is a unique and very high standard property, where as other agents hadnt taken this into account and barely even looked round the property before valuing it, infact other agents valued it based it on size and dimensions before even setting foot in the poperty. Laura was fantastic too, efficient and always at the end of the phone to answer questions and both of them turn things round very quickly which is more than anyone can ask for in this industry. You get what you pay for with these two and in my opinion well worth it above other maybe slightly cheaper agents, they had made it easy and conveinient and there work has made me trust them, which is a difficult task with me! My future business will be going straight to these two in the future as I do have plans to expand a portfolio.

Lucas · 21 June 2021

★★★★★ 5/5

Google

Andy was our estate agent when buying a house and his professionalism was superb! We had a long and complicated process and he went the extra mile with us, intermediating between us and the sellers even when he did not have to. Always available and keeping us informed all the way. After living in 18 different houses I have dealt with numerous estate agents, and Andy gets the top spot with a huge difference. The stress of moving house will be greatly reduced if there were more estate agents doing their work like him! 10/10PositiveQuality, Professionalism

Alberto · 21 June 2021