Leaders Sales reviews

★★★★★ 5/5

Google

My sale was particularly long and convoluted, over 18 months actually from sale to completion. Joshua Baldock was especially helpful in pushing the sale forward as best he could, given that I had a difficult buyer who seemed to feel it necessary to cause ongoing delays. Josh was extremely understanding about my mental health needs and personal circumstances. A big thumbs up for Leaders, Josh and all of their staff. Thank you

Caroline · 2 April 2026

★★★★★ 5/5

Google

Leaders have been letting out my properties for many years now and I have always been happy with the service I have received. Francesca in the Brighton and Hove Office is my new property Manager and I can tell even at this early stage that …

Terence · 16 February 2026

★★★★★ 5/5

Google

Madison Osborne went above and beyond to ensure a smooth, fast process from the moment I expressed interested in a flat to me getting the keys. She chased the referencing agency regularly and kept me updated the whole time. I had an stress-free experience thanks to her competence. Rebecca Jones was an extremely competent and helpful property manager who made my tenancy stress-free. She resolved any issue I came to her with promptly.

Hugo · 19 May 2025

★★★★★ 4/5

Google

Had a great experience with Ollie. This is my first time renting (as well as relocating) and Ollie was so friendly, helpful and patient. Nothing was too much trouble, thank you for your help. I also want to shout out Josh who very kindly helped me on the day I collected keys, wasn’t his department but went above and beyond to help me. A bit of feedback, a few things were extremely last minute/late notice. Not related to any persons just the system and process itself.

Lauren · 21 December 2024

★★★★★ 1/5

Google

Avoid, avoid, avoid. If I could give no stars I would. My first home when I moved to the UK, they asked I pay six months rent up front which I had no issue doing as I thought it was going to be a nice place to live. If I'd known what was going to happen I never would have done this. In the nine months I lived there, there was little to no hot water on the property. I begged and begged for this to be fixed, they'd constantly send people out to "see what the problem was" but steps were rarely made to try and fix it. There were also other smaller issues with the property they constantly said they'd get around to fixing which either took months or never happened. Staff were really rude whenever contacted and refused to let me try and sort the hot water issue out with the landlord directly. I asked for advice on Reddit and a lot of people have had similar awful experiences with this company. Don't waste your time or money on them.

Ciara · 24 September 2024

★★★★★ 5/5

Google

The team at Leader, in particular Namphet, have been very helpful in getting us set up with our new home and is always very quick to answer any questions we've had!

Jake · 16 February 2026

★★★★★ 5/5

Google

I was starting to lose faith in the whole property letting system until I met Tom from Leaders. He completely turned things around! Tom made the entire process so seamless and stress-free. From the first contact to transitioning into my new apartment, everything was handled quickly and efficiently. I couldn’t have asked for a better experience. Highly recommend Tom and the team at Leaders! Thanks again for making it all so easy!

Faith · 24 September 2024

★★★★★ 5/5

Google

I had an amazing experience using leaders recently, everything went so smoothly, especially Madison, couldn’t ask for a better letting agent :)

Fynn · 16 February 2026

★★★★★ 5/5

Google

Came into the branch as I have been trying to sell my house for a while with another agent in Hove. Michael and his team have been great! they slowed the process down and really tailored a strategy for me and my needs. If your looking for an agent that actually cares and does what they say they are going to do, call them!!

Dean · 28 October 2024

★★★★★ 5/5

Google

Our experience with Keith Grant throughout the viewing process was outstanding. His communication was great, responding promptly to all our questions and kept us informed at every step of the way. He also personally reached out to congratulate us when our offer was accepted, which was a lovely touch. There was a genuine dedication and professionalism throughout the whole experience which made it seamless and enjoyable. Exceptional service and genuine care for clients!

David · 21 April 2024

★★★★★ 5/5

Google

I feel fortunate to be buying a flat with Leaders, particularly my agent James Ashford. James really listens to the numerous issues and takes action, he is currently arranging a meeting with the seller. James is personable, warm and friendly, and it's a rare feeling to trust an estate agent! He is making the buying process much less onerous, thank you James!

Nikki · 24 September 2024

★★★★★ 5/5

Google

We have rented through Leaders for almost 10yrs and have always been dealt with professionally, kindly and with care and understanding. When issues needed resolving fast it was great to have someone like Aimee and Charlotte responding with detailed information and solutions. If the oportunity to rent from Leaders comes up again we would definitely do it again.

Mary · 2 April 2026

★★★★★ 1/5

Google

Great for the landlords, terrible for the tenants. Wrongly accused me for breaking the contract several times without checking the terms and conditions. No apologies afterwards, just ridiculous allegations beyond the contract and pretend to be innocent every time. What a professional work ethic. 👍🏻👍🏻 Honorable mention to the property manager ✨Namphet Tisanthia ✨for doing all the dirty work on behalf of leaders, including passively forcing tenants moving out from the property 3 months ahead by sending harassing reminders on a weekly basis, plus threatening tenants to pay additional maintenance cost with misleading evidence. I’ve been renting places in Brighton over 5 years, this is by far the nastiest lettings company I’ve ever met. I did my responsibilities and obligation as a respectful tenant. They on the other hand trying to take advantage of tenants at all cost. Such harassing and threatening behavior should never be allowed. Avoid this company at all cost. For those who still tied to their tenancy, do not flinch and take legal actions if necessary. Know your rights and protect yourself.

Pjji · 2 September 2025

★★★★★ 5/5

Google

Had a fantastic experience renting through Leaders Letting & Estate Agents on Western Road. Namphet Tisanthia was professional, knowledgeable, and excellent at what she does. She kept us fully informed at every stage of the application process and responded to all the questions. Highly recommend!

Beni · 16 February 2026

★★★★★ 5/5

Google

Many thanks to Leaders for getting me through a particularly difficult property purchase - the difficulty coming from the other side, not "ours". Due to the nature of the sale there were constant new questions and revelations, and I needed a lot of guidance throughout. Luke and especially Kay fielded probably a much greater than typical level of phone calls and pleas for clarity from me......but they never once made me feel like I was bothering them and always followed through on chasing things up.

James · 21 June 2023

★★★★★ 5/5

Google

I have relocated to Brighton and the renting process via Leaders and Maria Lagkani made the whole move seamless. I was kept well informed by Maria all the way in regard to how my application was going, she was friendly and engaged. Whenever I needed to raise a query or needed assistance Maria was very prompt in helping me and I felt very assured I was being looked after by a fantastic team. When I collected my keys, Marie ensured I had everything ready and also said I could contact her if there were any issues when I moved into the property, really above and beyond service. I would recommend Leaders, and Maria and I will look to rent via them in the future.

Siobhan · 21 June 2023

★★★★★ 5/5

Google

We recently dealt with the sales team at Leaders, Western Road when purchasing our new flat. Our experience was very positive throughout and although there was a change of staff initially, each of the people we encountered at the branch who helped us along the way were all courteous, professional and a genuine pleasure to deal with. Our thanks to Luke especially who was only too happy to help with any query, going above and beyond when needed, dealing with matters extremely promptly in a calm manner.. we always had complete confidence in trusting him to get things done. Thank you :)

Yve · 21 June 2023

★★★★★ 1/5

Google

A good friend of mine was recently left feeling rather insulted by a rather poor attempt by one of your sales people to unlawfully extract money from him from your property sales department for out of contract services not even provided. All in all a very shabby affair that puts your property sales business in a very poor light. I could not recommend your services as a result and would strongly recommend that anyone considering using your services in future be very careful about signing any paperwork without taking professional legal advice first to ensure that you don’t find yourself in similar circumstances. Totally unethical practice!

Michael · 26 July 2025

★★★★★ 5/5

Google

Rebecca Jones has recently taken over management of our flat and has managed the changeover. The tenants moved out and Rebecca has been extremely efficient and helpful at responding to my concerns and taking me through the report. quickly identifying what needs doing. securing a contractor who provided good value for money and could operate within the required timeframes and communicating with me really well. She was also really friendly and professional. Thank you!

Tracy · 24 September 2023

★★★★★ 5/5

Google

I am so grateful to Josh Baldock and Rachel and the team at Leaders in Brighton. Josh was brilliant closing the deal with the vendor of the house I am buying and his advice has been really helpful. I am delighted to recommend Leaders. Emails and phone calls are always responded to very quickly and efficiently. Thank you so much!

Nicholas · 2 September 2025

★★★★★ 5/5

Google

I can't say enough good things about Spencer at Leaders Hove, although i couldn't end up purchasing the property in the end, he went above and beyond with the sale and I can't fault anything about the process, endless help, favours and flexible viewing times etc. Would highly recommend Leaders and Spencer in particular.

Max · 19 March 2026

★★★★★ 5/5

Google

Spencer, George and the team were and continue to be really professional and transparent throughout the Sales and subsequent Letting process. Would 100% recommend them in a heartbeat.

Diane · 19 August 2025

★★★★★ 5/5

Google

Leaders have managed my small property for over 20 years and, for the most part, have provided a satisfactory service. However, my current property manager, Francesca Cranford, has excelled in the service she has provided. She is always friendly and courteous and goes above and beyond my expectations. I live in dread that she'll be promoted and I'll lose her. Thank you Francesca.

Diana · 22 March 2024

★★★★★ 5/5

Google

I am in the process of buying a flat and James as been really great, he has done everything he said he would do which has been so helpful! He is polite and personable which has also really helped. Great service so far from James and the team at leaders. Thanks :)

K · 24 September 2024