Leaders Sales reviews

★★★★★ 1/5

Google

Avoid like fire!!! If I had known how unprofessional they are, I'd never rent with them! (Leaders company.)Unfortunately, I've only read bad reviews after signing the contract. They seemed very professional at first. Then all hell broke loose. Problems never stopped until the end of the contract. Flat was very dirty when recieved keys, they claimed it was cleaned. Certain aspects of tenancy agreement were fixed to my liking (as there was some vague stuff in it), to be never fulfilled in real life. Communication lacked of politeness, to put it likely. Issues weren't resolved. They tried to twist everything and blame us. Safe yourselves time, nerves and money. I'd give zero stars if I could!NegativeResponsiveness, Quality, Professionalism, Value

Jane · 21 June 2021

★★★★★ 5/5

Google

Couldn’t name a better estate agents. Me and my partner was looking for our first flat and being young no other estate agents was taking us seriously but it wasn’t until I got in contact with leaders where it actually felt like it was getting someone. Laura was amazing, she really made the transition smooth especially when it came to referencing as it was the first time we have ever had to do it. We moved into our first flat and then it went a bit wrong but Laura was amazing and really helped us so much. She helped us find a new place and within a week we had moved it. It literally recommend her to everyone I talk it. Thank you for a good experience.

Georgia · 21 June 2021

★★★★★ 5/5

Google

I was very happy with the service received from Leaders during my recent purchase. Charlotte totally strikes the right balance. She accommodated my multiple requests for visits and was happy to proceed at a pace that I felt comfortable with. She contacted me with important updates only. Towards completion I had some additional concerns which she navigated me through with ease. Charlotte is a great asset to this business. Thanks for your help!

Chrissie · 21 June 2022

★★★★★ 4/5

Google

Communication between letting agent and vendors a little lacking at times but this was probably due to the fact that the vendors were sisters with different contact details. Special thanks to Joshua Baldock who steered the boat steadily at all times - many thanks Josh.

Carol · 3 September 2025

★★★★★ 5/5

Google

Rachel and the team at leaders were instrumental in getting a speedy purchase of a complex property across the line. Thanks guys!

Matt · 14 May 2025

★★★★★ 4/5

Google

Leaders has provided us with excellent service for many years. Giving a 4 star review as they are a bit expensive. Special mention for Rebecca Eager who has been managing our property for the last several years: Rebecca has been unfailingly responsive, polite and helpful throughout.

Vicky · 21 May 2024

★★★★★ 5/5

Google

All thanks to Maria Legkani. Her great efforts ensured that the move to the new house proceeded quickly and smoothly.. Maria is a very kind and helpful person.. I always communicated with her on all procedures related to the new flat and she was always there welcoming and helpful. I rate leader Five stars because of Maria Lagkani effort 😊

Hero · 21 June 2023

★★★★★ 5/5

Google

I sold a property through Leaders. My lead contact was amazing. Not pushy. He understood what I wanted and arranged things around my wishes. Had to take it off the market at one stage. There were no queries with this. He understood. He went beyond the call of duty in the end and he got me a sale. I am very impressed and I have never said that about an estate agency before.PositiveResponsiveness, Quality, Professionalism

Brian · 25 August 2021

★★★★★ 5/5

Google

I am happy with the services that Ms. Namphet Tisantia has provided to me since she became the manager for my property. She is always responsible, efficient, understanding, and reachable whenever I need her attention and assistance to look after issues arise in the property, and she is capable of sorting things out which is a great relief for me. I feel that she takes her work seriously and diligently which is of very good quality in the workplace.

Shin-Yuan · 14 December 2024

★★★★★ 5/5

Google

I have a property which has been under full management with leaders in Brighton for more than 5 years .My Relationship Manager Iona Hughes‑Onslow MARLA has been excellent in her communication, speed of feedback, accuracy & detail of …

Stefan · 16 February 2026

★★★★★ 5/5

Google

Nick made the fixed-term let of our home straightforward and stress-free. He was clear about what we had to do as new landlords, and helped us all the way through the process. The office were very active in targeted marketing, and were respectful when arranging visits. We were pleased to achieve the asking price within two weeks, and are very happy with their choice of tenants. Great experience all round - highly recommended.PositiveQuality, Professionalism

Tom · 25 August 2021

★★★★★ 1/5

Google

Rented a property with Leaders and they were awful to say the least. I would seriously consider renting with another agent if Faye or Ben are your property managers. They are unable to follow Leaders own guidelines, reminders had to be sent the team of the 24 hour legal notice for entry and they take the best part of a month to return money owed to us. I would consider finding another agency so at least they can offer an average service, it would be a vast improvement from Faye and the team. Absolutely appalling. Update 23/5/19. The Leaders' team sent me a rental agreement (containing renters' addresses and other personal data) of someone else rental by mistake. This is in breach of GDPR laws. Incompetent at best.

Matt · 22 June 2019

★★★★★ 1/5

Google

Mostly unpleasant when contacted via phone for any issue with the rented property. Edit: Response to the Response from Leaders. That was the ending of the case no doubt. My comment and ratting still stands and your reply only focus on one specific case at the end of the tenancy. Not the other 3 times I called for issues related with electric faults and leaks. Also important to refer the errors on the value amount of the deposits (to what I was called later after to moving in to pay the difference) and copies of the contract with missing pages (some emailed some printed, never got a full matching set). I am most happy I delivered the property in the best state possible and the landlord agreed. I have a clear conscience on this matter. It is fair to say Leaders did fix the problems. But only after I had to lose time and my temper. Your service was not good at the time and you are now on damage control arguing with me once again. Maybe other clients had better experiences. I did not and have no problem in saying so. Thank you

José · 22 June 2019

★★★★★ 5/5

Google

We have been renting through Leaders for nearly 5 years, and have just recently moved home. I am writing this review as my husband and I have been really impressed with the service we received whilst going through the checking out process. We were dealing with Jason who proved to be not only very polite but he was very professional and organised. He domineer was very calm and had no problem with any questions I had, which were quite a few! Moving can be a very stressful time and Jason made sure some of that stress was taken off our hands. Thank you for making our lives less hectic and would recommend anyone to work with Leaders when finding a home.

Helenclovis123 · 22 June 2019

★★★★★ 5/5

Google

We had the absolute pleasure of working with Josh and Michael from Leaders Brighton, and we couldn’t be more thrilled with the results! In a competitive market, they sold our flat within just 2 months, which was beyond our expectations. Their communication was second to none, always clear, prompt, and professional. Every question was answered, and they guided us through the entire process seamlessly. Josh and Michael truly are the dream team! We highly recommend Leaders Brighton to anyone looking for a stress-free, successful sale. Thank you for your outstanding service!

Max · 17 October 2024

★★★★★ 5/5

Google

Wonderfully helpful office. When my family were looking for a bigger property to let with specific/unique attributes most recently, the lettings teams could not have been more helpful. We are very happy in our new property!

William · 16 February 2026

★★★★★ 5/5

Google

After a LONG journey of flat hunting and getting nowhere for months, we were beginning to lose hope in the whole system… Leaders have been professional, personable, kind and helpful throughout our experience with them and have reignited my faith in the lettings market! Despite a few hiccups on the way, Jessica and Madison especially have been at our beck and call in order to find us a suitable property and get everything processed for us efficiently- we have a lot to thank them for! Thank you, BB & BB x

Bowie · 10 October 2024

★★★★★ 5/5

Google

I have recently sold and brought through Leaders and I found Luke to be very attentive and most helpful throughout. During the stressful times, he was calm and reassuring. As well as being highly informative, I felt he went the extra mile and I was grateful that he was in my corner. Thank you Luke.

Frank · 21 June 2023

★★★★★ 5/5

Google

Charlotte Faulk, my Property Manager is easily contactable and responds quickly. We have built a good rapport liasing together over the past 5 years when our property has been let out. Charlotte strikes a good balance, understanding things both from my landlord perspective and the tenant's perspective. I am very happy with the continuing service.

Symon · 21 June 2023

★★★★★ 5/5

Google

Had a great experience purchasing my Brighton flat a couple of months back thanks to Keith Grant at Leaders. Fantastic customer service, kept me updated from start to finish. Keith - thank you very much! Jon.

Jon · 25 July 2024

★★★★★ 5/5

Google

Leader's where extremely helpful in selling my flat, I had to extend the lease and they gave me all the information I needed. An open day was arranged and the flat sold straight away. Kay Kennedy kept me updated at every step of the way. Would highly recommend them to anyone very efficient company.

Brenda · 21 June 2023

★★★★★ 5/5

Google

We bought our first property in UK. The team of Learders give us the best service and support in every step. I really recommend Leaders to all the first buyer 'cause their support is fantastic, unique compare the other agency. During all the conveyancing process Ciara took it very personal and worked tirelessly everyday to saved a lot of time for everyone. She oversaw the whole exchange and was very helpful in every way to make it a smooth transaction. Therefore, I genuinely recommend Ciara, Max and all the team in Foxton Western Road in Brigthon to anyone who wishes to buy a property for the 1st time and make a good deal . In particular Ciara has an excellent customer service skills.

Lea · 22 June 2017

★★★★★ 5/5

Google

I recently had a great encounter with the sales team at Leaders in Brighton. I phoned the office to make a couple of enquiries and my call was handled by a chap called Max, who was friendly and helpful. They had great availability and I arrange a couple of back-to-back viewings that week. On arrival at the first property I was met by a lady named Ciara. She was prompt and greeted me with a smile - always nice. During the two viewings, Ciara was very well informed and quickly and extensively answered any questions I had - something I find is extremely rare among estate agents; I'm normally told "I can find out for you" or "Let me just give the office a quick call" to a lot my queries. The second viewing followed in a similar fashion and I left feeling surprisingly content with the day's outing. If you're looking for a property in Brighton I would definitely recommend Leaders' sales team - 5* service.

Mark · 22 June 2017

★★★★★ 5/5

Google

I have worked with Leaders as a landlord for over 2 years and more recently as a seller and I found the service of renting and selling very good. I would like to personally thank Leanne Collins and Amy Barnard in the Sales department who never failed to be efficient, helpful and positive on the sale of my property. I would certainly recommend the " Leaders Experience" to anyone who would like to rent or sell their property. Thanks ladies you are a great team ! ;-)

Sarah · 22 June 2016