Leaders Sales reviews

★★★★★ 5/5

Google

I am very pleased with my experience of Leaders as a tenant relocating to Brighton recently. Madi and Rebecca have both been first class throughout the process of moving in and have been extremely friendly and helpful, addressing any issues promptly and with clear communication. I am very appreciative and would highly recommend this team :)

Simon · 4 November 2024

★★★★★ 5/5

Google

Couldn't have asked for a more dedicated and understanding letting agents. Leaders on Western Rd were consistently quick to respond and resolve a string of issues that led up to us moving to the property, even going the extra mile after all was sorted. Special thanks to Gary, Klaudia and Alex for their help in everything.

George · 22 June 2019

★★★★★ 5/5

Google

Leaders and Mathew Jelley were incredibly helpful with sorting out my boiler even when it's not his area of expertise. Allowed me to get the warm radiators back on in cold December!

C · 21 June 2023

★★★★★ 1/5

Google

I really urge more professionalism from the letting agents, as myself and my partner had a weird experience from start to finish. After being told we’d been accepted on a property and needed to arrange a move in date, the letting agent started to appear hesitant when my partner started discussing what dates worked best. The letting agent, Rudy, first told us that September would be best before then saying we’d need to move in ASAP seconds later. Ultimately we were due to have a date sorted on the Monday, but instead I received probably the most unprofessional email I’ve ever read being told the property was going back up for viewings. The email had no subject line, grammatical errors and spelling mistakes throughout, which isn’t exactly the best way to approach the situation. After sending a query back about the sudden change (for future reference when looking at other properties), I was promptly ignored. Obviously these things happen, but the way it was handled was extremely unprofessional and I’ve never experienced anything like it in my 5 years renting in Brighton. If you are going to put trainees in charge of a property, please make sure they know what they are doing.

Neave · 21 June 2023

★★★★★ 1/5

Google

Leaders are the most useless and negligent agency I have ever rented with. The flat I rent through them has had ongoing maintenance issues from the day I moved in. Endless things broken and not replaced or unusable including the boiler leaving myself and two, two year olds without hot water or heating multiple times for sometimes as long as two weeks. Terrible damp and mould throughout with nothing being done to improve the conditions. Emails and phone calls ignored and not responded to by the property manager Matthew Jelley. We have been exposed to carbon monoxide for months. Latest issue is fungus growing on walls and out of floorboards. Totally negligent people and agency. Toddlers have ongoing asthma issues from the damp and black mould. Landlord and agency do nothing. Ongoing leak which has caused damage to personal belongings. The only person who was sent to investigate leak two weeks after it started (with water coming through daily) was told they could not gain access whilst I was at work as the agency had lost my key. Disgraceful.

Liberty · 21 June 2023

★★★★★ 1/5

Google

Absolutely horrible. I don’t know where else to turn at this point. I was allowed to move in without being informed by anyone at all that there would be constant and extremely loud building works on half of the building outside my windows for over half of my tenancy. I work from home and have had countless meetings and work days cancelled due to the noise. Me and my partner have to shout to hear eachother. My front door also has no mortice lock. I have emailed countless times and rang in the last 6 months quite literally begging just to receive a date for when the building works will be finished and when I can expect a replacement lock for my door. I have received no response. At all. I am disgusted and fed up.

Helen · 21 June 2023

★★★★★ 5/5

Google

Everyone has their own experiences with Estate Agents, but I can happily say that Leaders Western road were incredible. From the initial tour with Maria who was super friendly and helpful, through to Molly the Sales Negotiator who helped us throughout the application, making us feel reassured from start to finish. Constant communication throughout the entire process, extremely happy to help with any concerns or questions - they really were the best! Finally the little hamper we received when moving in was a great addition and really just showed their attention to detail. Thanks Leaders team!

Matt · 21 June 2023

★★★★★ 5/5

Google

Great help and service from this branch. Maria Lagkani who was my agent was extremely helpful, accommodating, professional, and informative throughout the entire process of finding and renting an apartment. If I ever had a question or a doubt about something she would immediately explain what needs to be done, when it needed to be done, and how for the process to run smoothly; and would do her part at every step of the way. I strongly recommend her as an agent as well as Leaders as a letting agency, mostly due to the efforts of Maria. If you're ever in Brighton or Hove and looking for an apartment, definitely ask for Maria, she is the best. The apartment she found for me was in my price range, exactly what I said I was looking for, and she found it for me in a day! Extremely satisfied as a customer all around.

Constantine · 21 June 2023

★★★★★ 5/5

Google

We sold our flat through this branch of Leaders. Andrew Russel was excellent when he came to do the valuation and take photos, Andrew valued the flat at exactly the same amount as another estate agent but he was much more positive and determined, not pushy just positive about the sale. Unfortunately due to the pandemic we were unable to go to the flat to tidy it up before it went up for sale and Andy took the time to put things away and do finishing touches for us, I couldn't believe it. We've sold quite a few properties and this was a first for us, an agent who cared enough to ensure the place looked its best. We were informed about each viewing and the feedback from each viewing. Then when the sale was agreed there was Charlotte who kept an eye on the sale going through and she contacted solicitors when she felt she needed to and was extremely diligent about not letting matters lie so that the sale was kept on track. I have no hesitation in recommending this team of agents to sell your property. Thank you to you all and we wish you a safe and happy Christmas.

Cheryl · 21 June 2021

★★★★★ 5/5

Google

Rebecca at Leaders is a very professional manager I’ve been dealing with for quite a while now. Very quick responses and very helpful. Thank you Rebecca.

Jacek · 24 October 2023

★★★★★ 5/5

Google

My business with this company so far has been second to none. I have been kept fully informed at every stage and treated with the greatest respect. As a senior citizen, all that moving entails can be very daunting but I feel reassured that I am with the right company to lead me through it.

Dee · 17 October 2024

★★★★★ 4/5

Google

My experience of renting a property through Leaders has so far been very good thanks to Selica's help. From showing me around the property to organising all the documents, she has been very professional and quick to respond to any queries. Thank you for your help.PositiveResponsiveness, Professionalism

Eleanor · 21 June 2021

★★★★★ 5/5

Google

Recently rented a property through Leaders on Western road and I cannot fault the process. From start to finish I felt I was in safe hands. Both Tom and John gave me their expert guidance and support throughout and were also able to share their excellent local knowledge with me to help with my rental choice. I would 100% recommend to anyone wishing to rent in Brighton.

Natalie · 21 February 2024

★★★★★ 5/5

Google

We can’t thank enough Keith, Kay and Gareth. From the Sales,Rental and Auction team. They have all been extremely caring and helpful to deal with the sale of our Son’s Flat who very sadly passed away. We live in Yorkshire and could not of managed the very difícil process without their amazing helpfulness. A million thanks. Teresa Douglas

Andrew · 27 July 2024

★★★★★ 5/5

Google

Always helpful and professional service. Highly recommend this company.

Joan · 16 February 2026

★★★★★ 5/5

Google

Absolutly a brilliant service! They are always ready to help you and try to solve any problem as soon as they can, I really raccomand it, all the team is always nice and friendly! a special thanks to Alex wich has help us in the best way with accuracy and professionality!

Andrea · 22 June 2019

★★★★★ 5/5

Google

I have been a landlord with Leaders for, what must be, nearly 30 years now, so it is probably about time that I write in and commend Tracey Lewis, my property manager throughout most of this period. I have seldom come across a more diligent or conscientious person than Tracey. What is particularly striking is her relentless drive to always do the right thing for both the tenant and landlord. No effort is too much and her energy is boundless when working toward solving a problem for either landlord or tenant. For a landlord like me who tries to do the right thing by my tenants, someone like Tracey is a godsend and I hope she is appropriately appreciated and valued for the way she represents and reflects Leaders.

Cathie · 21 June 2020

★★★★★ 5/5

Google

Seb and Josh were my main agents for the process of me moving in to my new flat. I encountered a few issues from my side that they were incredibly accommodating about and supported me every step of the way - they didn't leave me in the dark once and kept in great communication with me. I would highly recommend them, and Leaders, for anyone looking to find a new spot - honestly some of the best agents I've met. Thanks guys!

Amy · 21 June 2020

★★★★★ 5/5

Google

Francesca C has been truly amazing. Of all the support staff for my property, she has been FANTASTIC. She is prompt, courteous and professional. Each support request I have flagged, she is on the case. I feel very safe in her more than capable hands. Thank you CF for all that you have done for us residents at Buckingham Place, you make us feel valued and provide 110% customer service!!!

Stuart · 24 October 2023

★★★★★ 5/5

Google

Had an amazing experience with Leaders. The whole process of finding a flat to let was very smooth. Laura was very professional and really helpful. I would recommend their services to anyone looking for a place to live in Brighton and Hove.PositiveProfessionalism

Vinicius · 21 June 2021

★★★★★ 5/5

Google

Service from Leaders was above and beyond. Very accommodating when it came to viewings, we met Alex in the office who took us to see 3 properties in one hit, we were told about the no deposit option too, something which suited us well, as our current deposit is still tied up with another agent. Referencing went smoothly, again Alex helped us through it in the office, but in fairness the whole team was very supportive, who ever picked up the phone managed to give us the answers we needed. Very highly recommended, will probably use Leaders again to either Let or to Buy!

Samuel · 22 June 2019

★★★★★ 5/5

Google

Leaders was very attentive to detail from the first call I’ve made to them to inquiry about places to rent in Brighton. Instead of feeling scared or threatened during the procedure of finding a new house, I felt welcome and not even once I felt tricked into a negative environment. We rented an apartment for a fair price and, since we were coming from abroad, we had a special welcoming by our tenancy responsible, Alex Powrie. I have to say enormous thanks to Alex together with Leaders and the whole team for welcoming my husband and I so easily into our new city. We could find an apartment exactly how we wanted and where we wanted for the price we wanted, at the time we needed. I really thank Leaders for facilitating the rental process (the non deposit option was absolutely a FABULOUS approach for us coming from abroad) and making moving to a new place an easier task!

Camila · 22 June 2019

★★★★★ 5/5

Google

We have been letting our home in Hove via Leaders for over 4 years now. It wasn't always easy to be honest. At the moment Jason is looking after our property and he is a true asset to the Leaders Property management team and really making a difference to us. Jason is calm and very professional and no matter what problem is coming his way, he handles it. His problem solving skills are outstanding and he has gone the extra mile more than once for us. His attitude to client service has raised the bar we are very grateful for his dedication to the job.

Susi · 22 June 2019

★★★★★ 5/5

Google

Overall experience with this branch was great. Had generally a lot of questions to ask relating to my move and was always transparent and helpful. Madison in particular has been great regarding our move and was always available to call, and give the information required. Definitely reccomend to anyone!

Archie · 10 October 2024