Leaders Sales East Sussex reviews

★★★★★ 1/5

Google

Leaders seem incredibly disorganised and ineffective, they have too many different groups of people who don’t communicate with one another and they don’t communicate with the tenant well either. They have no knowledge of the content of their tenancy agreement, seem intent on marketing above providing any service and lie to their tenants. Furthermore they are slow so things get done last minute or late and never seem concerned or apologetic for any problems. They ignore questions for the most part, possibly to avoid having to say they don’t know the answer or lie. I wouldn’t ever want to rent from them again nor would I let a property through them as I wouldn’t want another tenant to have this experience either.

Fraser · 21 June 2022

★★★★★ 5/5

Google

Leaders have been helping us manage a large portfolio for a number of years and our current property manager (Sophie) offers invaluable support to a high standard, organising repairs and responding to queries within good time. Always very thorough, efficient and pleasant, which no doubt extends to communication with the tenants themselves. The Lettings team (Nick, Laura and Selica) continue to be a great help by keeping the properties let and providing honest, reliable advice for renewal arrangements. All in all, a very happy multi-landlord client!

L · 21 June 2022

★★★★★ 5/5

Google

Luke of Leaders' Western Road office was a pleasure to deal with and amoung the best agents I have come across during my experience over the years . He was well informed on on the wider context and the finer details of my particular property transaction; 100% honest and 100% pro-active in gathering additional information to ensure the process was quick , smooth and succesful . Also happened to be very well informed about the local property market in Hove and polite and professional in the way he handled the process . I wouldn't hesitate to pick up the phone to Luke for selling a property , buying or for seeking general market advice and look forward to working with Luke and Leaders in the future . Thanks again , Miles .

Miles · 21 June 2022

★★★★★ 5/5

Google

Leaders has been the letting agents for our first flat and they have been amazing. Sophie, Hollie and Nick always replied immediately and took all of our concerns & questions seriously. Maintenance and issues were sorted quickly and smoothly and we always felt really taken care of! Flat inspections were every 6 months and unobtrusive. We didn’t worry about hidden or surprise costs (as students years prior this was always an anxiety) and it never felt like Leaders were trying to trick anyone. They were so kind and professional on the end of tenancy procedure and communicated whilst getting our inventory and deposit sorted quickly. Thanks leaders for everything !! A&L

Alice · 21 June 2022

★★★★★ 5/5

Google

My property manager Charlotte has been great from day one. The communication and assistance is on the highest level. Thanks

Vlad · 21 June 2023

★★★★★ 5/5

Google

Had a wonderful experience renting with Leaders. Largely down to the letting agent Ollie. He was so warm and courteous always on hand to help and provide any information we required. Could not recommend and praise him and the agency!

Evan · 21 December 2024

★★★★★ 1/5

Google

The worst agency in Brighton. Especially property management team in Hove. Will charge you a random prices and blame tenants for all troubles. Worst experience with Namphet, If I would work like her I would already be fired. Terrible, careless attitude.

Karline · 3 December 2024

★★★★★ 5/5

Google

I have literally been blown away by Keith and Josh. I have come to them to sell my property (after a bad experience with another agent) and they have been outstanding. What they do comes naturally to them, highly recommend, do not go elsewhere!

Kerrie · 10 October 2024

★★★★★ 5/5

Google

Sophie is a fantastic asset to Leaders; Sophie has managed several properties for us over the past three years with total efficiency, calm and problem-solving authority. She's never phased and responds immediately. Thank you Sophie-and whatever Leaders are paying you..its not enough!

D · 22 June 2019

★★★★★ 5/5

Google

We recently rented a flat from Leaders and nowadays we are very happy. Alex Powrie was our agent an he was really helpful and professional with us all the time, when we do the viewing of the flat, and during all the paperwork. Really friendly and overall good experience at Leaders. I would recommend this agent to anyone looking to rent. Alex Powrie made the procedure as soon as possible. He is simply amazing.

Rafael · 22 June 2019

★★★★★ 5/5

Google

We bought a flat in Brighton and were excellently supported by Josh and John from Leaders. Thank you.

Felix · 26 August 2025

★★★★★ 1/5

Google

We were in contact with Laura for this central flat, and they had clearly forgotten about the appointment with us. We actually walked to the office to remind them about it. Not a great start. The viewing itself felt rushed. But we liked it nonetheless, so by the next day we made an offer. Now.. It took nearly a week for someone to get back to us with an update, missing multiple deadlines (that were given to us by them, I might add) left us chasing with calls and/or emails. Told us to hold off until Friday, one more day, Tuesday and so on. Once I had enough, it took me 1 minute to go on Google and find out that the letting was already agreed. If this is not bad customer service, I honestly don't know what is. For future reference, before updating the website, maybe give an update to potential clients that have been waiting for an answer for days on end.NegativeResponsiveness, Professionalism

Joelle · 29 December 2021

★★★★★ 5/5

Google

Property Manager Matthew Jelley has been great at getting a couple of issues I have had sorted out.

Sam · 21 June 2023

★★★★★ 5/5

Google

Kay Kennedy has been great to work with. Communication was excellent and she was very friendly and professional.

Gita · 21 June 2023

★★★★★ 4/5

Google

As a landlord, Leaders managed our property competently, and overall we were happy with them. When we came to take the property off the market we hit some problems with the tenants. Jason Day, of Leaders, proved to be very helpful in helping us through the process. He went over and above what we could have hoped for in terms of cheerfull and positive assistance.

Jonathan · 21 June 2023

★★★★★ 5/5

Google

I recently moved into a rental property with Leaders Team and have been very impressed. The staff were friendly and responsive, making the move-in process seamless. They ensured the property was in excellent condition. Overall, their professionalism and customer service have met my expectations. Thank you.

Dimple · 25 July 2024

★★★★★ 3/5

Google

Procedures desperately need putting in place. Nice people to talk to and have rented with Leaders for 5 years. Over the years though I have lost count of the number of times I have been sent forms that are incorrect or got the wrong information on or been constantly asked for information that I have already provided.

Colin · 23 December 2023

★★★★★ 5/5

Google

Whilst we had a few hiccups at the start moving in (which to be fair, were mostly on our end) overall Leaders provided us with a prompt service, replied and resolves many of our queries, and were quick and easy to work with during the check-out process as well. Tracey Lewis was very helpful throughout this, and helped to organize many of the services which we needed. Thanks again!

Evert · 21 June 2020

★★★★★ 5/5

Google

We just moved and the house is big and nice at an affordable price. The agents severd us a lot, especially Maria Lagkani treated us perfectly

Satiana · 21 June 2022

★★★★★ 5/5

Google

Found my flat through them. Pretty smooth process and friendly staff. The online portal makes everything a bit easier than some other agents and avoided a lot of the usual email/phone back and forth. Worth a look if you're wanting somewhere in Brighton and Hove.

Daniel · 25 July 2024

★★★★★ 1/5

Google

I was warned that Leaders can be 'sharky'. I had a bit of a 'mare with them. They failed to serve me notice to move out (I figure they delivered to the next door building, as my building does not have a flat 6 which they referred to) When I was disputing the cleaning fee they added £60 charge for a renewal fee 4 years prior. I'm pretty sure I paid it and that they would have chased me at the time, not 4 years later...

Merlin · 21 June 2021

★★★★★ 1/5

Google

I have had a very poor experience with Leaders, Western Road. They advertised a property, I responded straight away by email and phone (left multiple messages), received no response for 1.5 weeks. Then a viewing was arranged (which took a LOT of effort to chase them), only to be cancelled as I was standing outside the property having driven 1hr 20min to be there and rearranging work for the entire day (and I even emailed them the day before to check it was going ahead, which I had no response to). I have sent my feedback to Leaders directly as well, in an effort to improve their very disappointing customer service.NegativeResponsiveness, Quality, Professionalism

Gillian · 21 June 2021

★★★★★ 1/5

Google

We were in contact with Laura for this central flat, and they had clearly forgotten about the appointment with us. We actually walked to the office to remind them about it. Not a great start. The viewing itself felt rushed. But we liked it nonetheless, so by the next day we made an offer. Now.. It took nearly a week for someone to get back to us with an update, missing multiple deadlines (that were given to us by them, I might add) left us chasing with calls and/or emails. Told us to hold off until Friday, one more day, Tuesday and so on. Once I had enough, it took me 1 minute to go on Google and find out that the letting was already agreed. If this is not bad customer service, I honestly don't know what is. For future reference, before updating the website, maybe give an update to potential clients that have been waiting for an answer for days on end.NegativeResponsiveness, Professionalism

Joelle · 21 June 2021

★★★★★ 5/5

Google

John was so helpful and friendly throughout the whole renting process. Would definitely recommend him!

Megan · 21 June 2023