Leaders Sales East Sussex reviews

★★★★★ 5/5

Google

Leaders by name, and nature. A superior service with excellent communications and customer care. Keith and Amy at Western Road branch have been helping me with the sale of my home, and I hope to complete shortly.

Michelle · 25 July 2024

★★★★★ 5/5

Google

Laura Gelister has been amazing throughout the process of me renting a new flat. She is quick and efficient and I would highly recommend.

Kirstyn · 21 June 2021

★★★★★ 1/5

Google

Absolute leaches! They charge extortion for referencing and then charge to release your referencing information to your new agency literally sucking money from where ever they can. £36 to pass on if I paid my rent on time, how long lived there and how much I pay every month. Literally holding my own personal information at ransom. I cant wait to move to a new estate agents. The only thing I will miss is our lovely landlord who sorted everything out for us while leaders scraped off as much profit as they could for doing literally nothing. What a horrendous estate agency.

Craig · 22 June 2018

★★★★★ 1/5

Google

Went to a viewing today. Couple viewing the property before me had already been waiting for the estate agent to arrive before I arrived and she still hadn't shown up. She didn't try and get in contact with any of us, despite having our numbers. Tenant in the property was already waiting before the first couple had gotten there, with no indication of arrival from estate agent either. We rang the office and they weren't sure if she was on her way or already in the property. We had all waited half an hour before she eventually turned up with a small apology. Turned out she left the office at the time she was meant to start the viewing with the first couple. We were given the option to view the flat all together or separately, but none of us wanted to wait any longer, so I ended up viewing the flat with the couple, which was fine, other than it felt like I was thinking about moving in with them, which was obviously not the case! Very strange, like a way to push people to go for the property when viewing as a group, because of competition. Highly unprofessional, considering their extortionate rates for all the admin fees, which equate to about a full months rent.

Rosie · 22 June 2018

★★★★★ 1/5

Google

One of the worst estate agents I have ever dealt with. I have been waiting over 6 weeks for my deposit to be returned because the landlord wants to decide how much he wants to take out!! How much he wants to take out not what's needed to be taken which is £0 needed up having to repair things myself and replace my front door barrel lock as the old one didn't lock but it wasnt urgent in leaders eyes. Didn't get reimbursed for my expense. The place was left immaculate all freshly decorated yet they are trying to claim money for a finger mark on a door and a stain on the window seal which was there when we moved in yet they didn't pick up in the inventory which is very convenient as now they are trying to claim on my behalf for it. Should rename themselves 'stealers' not leaders absolute joke of a company. Avoid at all costs

Lee · 22 June 2018

★★★★★ 4/5

Google

I have always found Leaders to be really helpful and friendly; I wouldn't hesitate to recommend them to Landlords wanting an Agent to manage their property respectfully and professionally.

Jackie · 9 November 2024

★★★★★ 4/5

Google

Easy to deal with and Sophie was very kind and quick to resolve any issues I had during my tenancy. I received good service and they have been very good property managers.

Alex · 22 June 2017

★★★★★ 5/5

Google

Having recently relocated to the South East; specifically Brighton, I found myself in a very difficult position by not knowing the area. In the build up to my move, I contacted the Leaders Sales team through a recommendation of a local friend and was directed to a lovely and extremely helpful lady Ciara. After giving Ciara my requirements, she sent across a portfolio of properties they had on the market and went out of her way to organise a one-on-one meeting for half a day where she took me round each property available. Unlike most 'Comission driven' Estate Agents I've delt with in the past, Ciara's passion truly lies helping people by performing a professional and personable service. All in all a great, friendly sales process which couldn't have been managed better by Ciara and Max - will definitely be recommending to my new network of friends in Brighton.

Antonio · 22 June 2017

★★★★★ 5/5

Google

Jessica has always been fantastic with finding me a tenant and managing the whole process from start to finish. I have confidence in her and she makes my life as a busy landlord, so much easier. Excellent customer service - well done Jessica

Nicki · 21 February 2024

★★★★★ 5/5

Google

All the staff we dealt with were very friendly, patient and helpful and enabled us to quickly find just the right property to rent, for which we are very grateful.

Geoff · 10 October 2024

★★★★★ 5/5

Google

Well bone Leaders And well done Rebecca Eager for being so helpful with the problem we had with the roof and not only. Arrange the inspections for everything on time, and in general whenever we need something always there polite and helpful. Thank you . Continue your good job. D. Bechlioulis D. Antoniou

Dimitra · 21 June 2023

★★★★★ 5/5

Google

I have been with Leaders for many years and I am always extremely impressed with the standard of service. The properties are let to professional tenants who appreciate a well maintained home to live in. Our standards are high as with Leaders and the attention to detail shown by the staff minimises any problems. The management of our port folio is headed by Brittany who attends to any of our tenants requirements whenever called upon. I thoroughly recommend Leaders to any tenant or potential Landlord looking for a five star agent.

Gregory · 23 June 2015

★★★★★ 5/5

Google

Really helpful team, flexible and accommodating at helping me get the information that I needed and get access to the flat during the sale process. Thanks to Max and Ciara.

Holly · 22 June 2016

★★★★★ 5/5

Google

I’ve had an extremely good experience with Leaders! My partner and I have been trying to move for a while now and with everything going on it has proven itself very difficult. Laura from the Leaders team has gone above and beyond to ensure we are always informed of the newest listings and really tailored her suggestions to what we were looking for. Thanks guys!PositiveResponsiveness, Quality, Professionalism

Giulynatrix · 25 August 2021

★★★★★ 5/5

Google

Fantastic service from Keith (thank you!), he accommodated a viewing for us despite it running over his working hours and was so helpful and also prompt with all communication.

Lucy · 24 September 2024

★★★★★ 1/5

Google

I came with my brother to see a flat, we are travelling from London and we had 5 minutes delay . The agent was not at the property and no one answered the phone,we tried many times to call. We've lost half day to come to see the flat. Very disappointed

Andreea · 21 June 2023

★★★★★ 4/5

Google

Very good service from beginning to end, from Andre who showed us the flat to Laura who then sorted the details efficiently with the landlord. When we didn't get the property we were hoping for they were super fast to arrange an alternative! Friendly service by people who know Brighton, recommend!

João · 21 June 2023

★★★★★ 5/5

Google

Wanted to say a big thank you, especially to Brittany Tallack, for the help and support in sorting out our house issues and getting repairs done really promptly. Thanks Brittany!

Alice · 23 June 2015

★★★★★ 1/5

Google

Won't be using Leaders again. Almost impossible to get hold of and when they finally pick up they don't really know how to help. This was me and my partners first flat together and Leaders were not helpful explaining things to us. This made it a very stressful year for us both. Very poor customer service and so unorganised.NegativeResponsiveness, Quality, Value

Emily · 21 June 2022

★★★★★ 5/5

Google

Superb service by Molly at Leaders in 2022. Her communication was excellent, kept me up-to-date with all steps, provided expert advice and she found me great new tenants in only a few days! would highly recommend. Excellent service from George at Leaders (2017), found us lovely new tenants in less than a week and was very professional throughout.

Charlotte · 25 August 2022

★★★★★ 5/5

Google

We have rented from Leaders for the last 6 years, moving 3 times. They were perfect at every level during this whole time, helping us along the way. A special mention to their property management side, and Tracey in particular, quick to react, always kind and polite and always finding solutions. Thank you Tracey!

Michaël · 21 June 2020

★★★★★ 1/5

Google

Agent never turned up for a viewing and gave a terrible excuse over email afterwards. No phone call at the time. No confirmation email for the appointment. Generally a slap-dash service. Won't be dealing with again...

Tom · 21 April 2024

★★★★★ 5/5

Google

Keith (and indeed Kay too) have been very helpful, always at the end of the phone if I need something and also proactive about getting in touch if there’s anything they need from me.

Lisa · 21 May 2024

★★★★★ 5/5

Google

I've just moved out of a Leaders managed apartment in central Brighton. I was extremely well looked after by Nikki from the Western Road team. The apartment was not without its issues in the two happy years that I was there. Nikki was on the ball and sympathetic and efficient in relation to my requests. Thanks!

Sally · 22 June 2019