Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI came with my brother to see a flat, we are travelling from London and we had 5 minutes delay . The agent was not at the property and no one answered the phone,we tried many times to call. We've lost half day to come to see the flat. Very disappointed
Andreea · 21 June 2023
Agent replied · 20 June 2024
Dear Andreea Budau,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 4/5
GoogleVery good service from beginning to end, from Andre who showed us the flat to Laura who then sorted the details efficiently with the landlord. When we didn't get the property we were hoping for they were super fast to arrange an alternative! Friendly service by people who know Brighton, recommend!
João · 21 June 2023
Agent replied · 20 June 2024
Hi João Rodrigues!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleFantastic service from Keith (thank you!), he accommodated a viewing for us despite it running over his working hours and was so helpful and also prompt with all communication.
Lucy · 24 September 2024
Agent replied · 24 October 2024
Dear Lucy Francis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleWon't be using Leaders again. Almost impossible to get hold of and when they finally pick up they don't really know how to help. This was me and my partners first flat together and Leaders were not helpful explaining things to us. This made it a very stressful year for us both. Very poor customer service and so unorganised.NegativeResponsiveness, Quality, Value
Emily · 21 June 2022
Agent replied · 20 June 2024
Hello Emily Pink
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleWe have rented from Leaders for the last 6 years, moving 3 times. They were perfect at every level during this whole time, helping us along the way. A special mention to their property management side, and Tracey in particular, quick to react, always kind and polite and always finding solutions. Thank you Tracey!
Michaël · 21 June 2020
★★★★★ 1/5
GoogleAgent never turned up for a viewing and gave a terrible excuse over email afterwards. No phone call at the time. No confirmation email for the appointment. Generally a slap-dash service. Won't be dealing with again...
Tom · 21 April 2024
Agent replied · 20 June 2024
Dear Tom Allen,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI've just moved out of a Leaders managed apartment in central Brighton. I was extremely well looked after by Nikki from the Western Road team. The apartment was not without its issues in the two happy years that I was there. Nikki was on the ball and sympathetic and efficient in relation to my requests. Thanks!
Sally · 22 June 2019
★★★★★ 5/5
GoogleKeith (and indeed Kay too) have been very helpful, always at the end of the phone if I need something and also proactive about getting in touch if there’s anything they need from me.
Lisa · 21 May 2024
Agent replied · 20 June 2024
Dear Lisa Francesca Nand
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLaura was amazing, absolutely saved the day, couldn't ask for a better result! Credit to the company!
Perry · 21 June 2021
Agent replied · 20 June 2024
Hi Perry Sangha!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleOur property manager, Rebecca Eager, has been wonderfully helpful and responsive in dealing with any issues we have had with our flat. It's nice to have a property manager who is genuinely responsive to concerns about the property and ensures that work on the property is not disruptive.
Daniel · 21 June 2023
Agent replied · 20 June 2024
Dear Daniel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSuperb service by Molly at Leaders in 2022. Her communication was excellent, kept me up-to-date with all steps, provided expert advice and she found me great new tenants in only a few days! would highly recommend. Excellent service from George at Leaders (2017), found us lovely new tenants in less than a week and was very professional throughout.
Charlotte · 21 June 2022
Agent replied · 20 June 2024
Dear Charlotte Eve,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleExtremely helpful and transparent, helped me in getting a flat. Ollie in particular was very helpful especially for a new employee!
Aldin · 25 November 2024
Agent replied · 9 December 2024
Dear Aldin Omerovic
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have used leaders for the last 20 years and always found them very helpful and prompt at dealing with any issues
Stephen · 9 November 2024
Agent replied · 9 December 2024
Dear Stephen Luigi Smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleBeen waiting 6 weeks to get our deposit back, finally let us sign last week and only organised today for our deposit to be returned. This still wont be returned for several days. They dont care now that we are not paying them any money anymore.
Maya · 21 June 2023
Agent replied · 20 June 2024
Dear Maya Mccathie,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThe customer care at Leaders is exceptional. Our circumstances were a bit unusual, but we were put at our ease and found both John and Tom very helpful and supportive as we sought a suitable flat to rent. Thank you!
Ceri · 23 November 2023
Agent replied · 20 June 2024
Dear Ceri Willmott
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI deal with them now and I am a renter. They were very helpful because I don't know the rules and laws in Britain. Carrie was professional and helpful and it didn't take long to get me a suitable apartment.
Sweeel7 · 21 June 2022
★★★★★ 5/5
GoogleI have had excellent service from all the team at Leaders throughout my tenancy.
In particular, I would like to say "thank you" to Sophie Pemberton who has been my primary contact. Sophie has always replied promptly to communications and dealt with any issues in a courteous and professional manner.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 25 August 2022
Agent replied · 20 June 2024
Dear Ian Cleaver,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleMy property manager with Leaders is Jo Stakim. Jo is a great person to deal with and is always very helpful, friendly and considerate. I'm very happy that Jo is my property manager.
Mike · 21 February 2024
Agent replied · 20 June 2024
Dear Mike Lidbetter
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleVery very nice people, helped me and my Girlfriend in finding a flat.
Everything went smoothly only in the end did we have to call ourselves to know when we would receive the keys. We were concerned because we were currently living in a hotel.
But otherwise very nice people and nice service.
Tanita · 23 June 2014
★★★★★ 5/5
GoogleFANTASTIC SERVICE FROM ALL STAFF AT THE MARINA OFFICE ESPECIALLY GEORJ AND IN PROPERTY MANAGEMENT ELLIE & JON OVER THE PAST YEAR.
FROM INITIAL VIEWINGS, TO MOVE IN DAY EVERYTHING WAS SEAMLESS.
NOW A YEAR ON I AM LOOKING TO RENEW MY TENANCY KNOWING I AM IN GOOD HANDS
I WOULD HIGHLY RECOMMEND THE TEAM AND THE BRAND TO ANYONE LOOKING TO RENT OR SELL.
GGC · 22 June 2019
Agent replied · 20 June 2024
We are so happy to read such a great review about Leaders Western Road, Brighton! We are delighted to read you have had such a great experience with the team since the beginning of your tenancy and are pleased to read you are planning to renew. We hope the team can continue to deliver such a great level of service moving forward, we will pass your comments onto the team. Kind Regards, Leaders
★★★★★ 1/5
Google5/5 when we lived there and got the flat, but 0/5 when you move out! They take as much money as they can from your deposit. They increased the rent, but when we left they struggled to let it, so had to reduce it to way less than we ever paid. Do not go with this agent as they will take all of your money!
Sat · 22 June 2019
Agent replied · 20 June 2024
Hi there, thank you for taking the time to leave your feedback. We’re pleased to hear that you received such a great level of service from us during your property search and tenancy but really regret to hear that you have not received the same excellent service after moving out. We pride ourselves on providing our customers with the highest level of assistance and support throughout their dealings with us regardless of whether this is at the beginning or end of their experience and so it’s disappointing to hear that you haven't received this. We haven’t been able to locate you on our system using the name posted alongside your review but we'd really like the opportunity to discuss this with you as this will help give us a better understanding of the issues you have faced. Please reach out to us at customerservice@leaders.co.uk or on 01344758596 at your earliest convenience to discuss how we can turn your experience into a more positive one. Kind Regards, Leaders
★★★★★ 5/5
GoogleAlways willing to assist, with a polite, friendly attitude. Also, reliable and professional in their dealings. Recommended
Amane · 28 October 2024
Agent replied · 11 November 2024
Dear Amane Alturk
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJamie was great during the check out process and helping us organise a professional cleaner.
Louise · 22 June 2019
Agent replied · 20 June 2024
Hi Louise, we're happy to hear you had such a positive experience with our team! I am so pleased that Jamie was so helpful in your experience, I will ensure that your comments are passed on. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 1/5
GoogleProperty managemnt staff: The western road branch fails at the communication front. They often forget to reply or possibly inform me about things. If they mess up something they'll try to dodge the conversation and not answer any mails. Someone recommended this place to me, it's so sad I must have such a sour experience with an agency. This could work so well.
András · 22 June 2019
Agent replied · 20 June 2024
Hi András, We are sorry to read that you have been dissatisfied with the service you have received from us here at Leaders throughout your tenancy. We pride ourselves on providing our tenants with the highest level of assistance throughout their experience with us particularly if any issues arise so it is disappointing to hear that you haven't received this. We recognise the importance of providing a great level of service to our customers, we believe that if issues arise that through the use of effective communication we can swiftly address these and alleviate any concerns. We’re saddened to read that you feel members of our team have avoided attempts at communication purposefully to cover oversights they have made, our team always attempt to be easily contactable for our customers over both the phone and via email, we anticipate that issues raised with the team will be addressed within a timely manner and expect that any calls which are missed with messages left be returned at the earliest opportunity as is standard practice across our business and can only offer our apologies if this has not been the case for you throughout your experience. We appreciate and welcome constructive criticism from customers about their dealings with us as feedback from our customers about their experiences allow us to make improvements to refine our service moving forward, we would like the opportunity to discuss this with you further and would ask if you are happy to do so that you contact us at customerservice@leaders.co.uk or on 01344758596 as we are eager to find out how we can improve your experience with us. Kind Regards, Leaders
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
