Leaders Sales Brighton reviews

★★★★★ 1/5

Google

My experience with Leaders was, unfortunately, one of the most stressful tenancy experiences I have had. During our tenancy, we were left without heating and hot water for almost a month during winter. The biggest issue was not only the repair itself, but the poor communication, repeated chasing for updates and the way our concerns were handled. After countless emails, we submitted a formal complaint, which took more than two months to be properly addressed and escalated. I dealt with Francesca Cranford, Natasha Carter, Ben Alberts and later Courtney Boulton. Unfortunately, I often felt dismissed and had to repeatedly chase for responses. Communications left me feeling pressured rather than reassured, and by this point the trust between us and the agency had completely broken down. I sought advice from Citizens Advice, solicitors and other relevant officials regarding my rights as tenants. I even offered Leaders to meet in person with my solicitor to try to resolve matters constructively, but this was not taken up. Instead, I felt the focus remained on explaining why Leaders believed they were not responsible rather than finding a meaningful resolution. Despite everything we had experienced, Leaders initially offered only £150 as a goodwill gesture for their communication failures, which I felt was wholly inadequate given the circumstances. And we ultimately did not accept it. The issues continued with further leaks and maintenance concerns. There was also an occasion where the agency attempted to gain access to our flat to conduct a viewing for a prospective tenant without our permission. We felt pressured to allow access to our home despite not having given consent, which was extremely uncomfortable and upsetting. As existing tenants, we expected our privacy and right to feel secure in our own home to be respected. When I eventually decided I could no longer continue with the tenancy, with out tenancy due to end in two months at that time and I kept giving them notice but they kept ignoring it and instead they will only agree for an early release on the condition that I remained liable for rent until new tenants moved in and pay then more than £900 in re-letting costs. This added further frustration to an already difficult situation. Eventually when the tenancy finally come to an end, just when I thought we were finally free from them, Leaders proposed a £408 deduction from our £1,759.61 deposit for cleaning, despite their own checkout report recording many areas as “Good” and clean. We thoroughly cleaned the property, hired a professional cleaner and provided photographs. After challenging the deduction, I ultimately offered £150 purely as a compromise so I could finally bring the matter to a close and move on. This was accepted. I have now received my deposit back and the tenancy has ended, but the entire experience was exhausting and caused significant stress and anxiety. I rarely leave negative reviews, but I feel future tenants deserve to know about my experience. I hope Leaders improves its communication, complaint handling and tenant support so others do not have to go through what we experienced.

Karen · 12 September 2026

★★★★★ 5/5

Google

I recently have worked together with Spencer Ferguson, one of your sales agents. I am the owner of a flat and a client of LEADERS. Spencer has been a very efficient, hard working and polite agent. He is also a great communicator and always seems to be in a good mood, in spite of the difficult circumstances in which we had to work. I would recommend him to anybody as an agent. It has been a pleasure to work with him.

Boudewijn · 12 September 2026

★★★★★ 5/5

Google

Maddie has been absolutely fantastic throughout our letting experience with Leaders and we literally could not have asked for a more polite, friendly or helpful person to help us through the process of securing a flat in Brighton. She is just the person I'd want to speak to when securing a property or when needing things done in the flat, I genuinely think she is made for the role! She has been super prompt with addressing any issues and sending us all the required paperwork and I truly think she's an absolute gem - thank you very much for everything you've done!

E · 12 June 2026

★★★★★ 5/5

Google

I had a very positive experience with Leaders throughout my property management period. The service was professional, efficient, and responsive from start to finish. A special thank you to Mea, who was absolutely outstanding. She was always patient, helpful, and quick to respond whenever I had questions or needed assistance. Her professionalism and genuine care made the whole experience much smoother and far less stressful. It’s rare to come across someone so dedicated and reliable in the property industry. I truly appreciate all of Mea’s support and would highly recommend both her and Leaders to anyone looking for a trustworthy letting agency.

Michelle · 12 June 2026

★★★★★ 5/5

Google

I would like to express my sincere gratitude to Rebecca Jones for all the support, kindness, and professionalism she has shown throughout my tenancy. To be completely honest, at the beginning of my experience, I was a little disappointed by some interactions with other members of staff, who were not always as friendly or helpful as I had hoped. However, everything changed when I had the good fortune of dealing with Rebecca. Rebecca has always been there to help me, no matter the situation. She consistently went above and beyond to provide support, guidance, and reassurance whenever I needed it. Even when I may have been a little persistent or asked the same questions more than once, she was always patient, understanding, and incredibly kind. One thing that always stood out to me was the warmth in her voice whenever she answered the phone. No matter how stressed or worried I felt, speaking with Rebecca immediately gave me confidence that everything would be okay. That level of care and genuine compassion is rare and deserves recognition. I truly do not have enough words to thank Rebecca for everything she has done for me. Her dedication, professionalism, and kindness have made a huge difference, and I am extremely grateful for all the support she has given me over the years. Rebecca Jones is an absolute credit to the company, and I hope she receives the recognition she deserves. Thank you, Rebecca, from the bottom of my heart.

Valentina · 12 June 2026

★★★★★ 5/5

Google

I had an excellent experience with Natalia at Leaders Estate Agents. From start to finish, she truly went above and beyond to make the whole process as smooth and stress-free as possible. Natalia was always responsive, professional, and incredibly helpful, nothing was ever too much trouble. She kept me well informed at every stage, answered all my questions clearly, and made sure everything was handled efficiently. It’s clear she genuinely cares about her clients and takes pride in delivering outstanding service. Thanks to her efficiency and support, what could have been a difficult process felt straightforward and manageable. I would highly recommend Natalia and the team at Leaders to anyone looking for a reliable and proactive letting agent.

Emily · 12 June 2026

★★★★★ 5/5

Google

This was my very first time using Leaders and finding a new home after my university accommodation tenancy ended. I viewed more than 10 studios in January, and I finally found a comfortable place to live. A huge thank you to Namphet Tisanthia from the Western Road branch. From the first viewing through to signing the contract and receiving the keys, she was incredibly attentive to detail, communicated clearly at every stage, and provided a lot of helpful information throughout the process. During the reference stage, I faced quite a lot of uncertainty, but she reassured me and advised me so well, which made a big difference. She was also very kind and professional, and made what could have been a stressful experience feel smooth and reassuring. I’m really grateful for her support and would highly recommend Leaders and Namphet to anyone looking for a new home.

Juhe · 12 February 2026

★★★★★ 5/5

Google

Been a tenant under leaders for a while now. Had a few issues with the flat that needed addressing. Rebecca has been amazing in making sure people have attended and sorted these issues. A wide variety of different and complex fixes too! Feel like they have gone above and beyond so really can’t complain. It’s nice to know they keep on top of things for ongoing tenants!

Archie · 12 May 2026

★★★★★ 5/5

Google

My sale was particularly long and convoluted, over 18 months actually from sale to completion. Joshua Baldock was especially helpful in pushing the sale forward as best he could, given that I had a difficult buyer who seemed to feel it necessary to cause ongoing delays. Josh was extremely understanding about my mental health needs and personal circumstances. A big thumbs up for Leaders, Josh and all of their staff. Thank you

Caroline · 2 April 2026

★★★★★ 5/5

Google

Leaders have been letting out my properties for many years now and I have always been happy with the service I have received. Francesca in the Brighton and Hove Office is my new property Manager and I can tell even at this early stage that she is helpful and competent, always getting back to me quickly with any issues I raise and solving any problems efficiently and effectively. Thank you, Francesca!

Terence · 12 February 2026

★★★★★ 5/5

Google

We completed on my property purchase today - all thanks to the great hard work behind the scenes of Josh Baldock at Leaders in Brighton. Josh went above and beyond to get this over the line and did so much to help. Big shout out for Josh! If only all estate agents were so good! I am so grateful to Josh Baldock and Rachel and the team at Leaders in Brighton. Josh was brilliant closing the deal with the vendor of the house I am buying and his advice has been really helpful. I am delighted to recommend Leaders. Emails and phone calls are always responded to very quickly and efficiently. Thank you so much!

Nicholas · 12 November 2025

★★★★★ 5/5

Google

Rebecca Jones has been and continues to be a first class member of your team. She always responds and acts immediately on requests and information received. She has been very instrumental in wrapping up the tenancy of the flat for me. Thanks Rebecca. Definitely 5* (five stars). Sincerely John Hedden flat 47D West Hill St. Brighton

John · 12 May 2026

★★★★★ 5/5

Google

I dealt with Namphet at Leaders, Western Rd, Brighton when looking to rent a flat. From start to finish she’s been brilliant, super helpful at keeping me updated and just generally put me at ease throughout the process. Good experience all round. Credit to Namphet and the team at Western Rd.

Max · 12 June 2026

★★★★★ 5/5

Google

From our first dealings with Josh and his team, all the way through until our property finally sold, we were very impressed with the level of service and all the help and advice we were given. We couldn’t have asked for anything more, so I would highly recommend using them if you have a property to sell. Huge thanks to Josh, Spencer, Teagan and the rest of the team

Nicky · 12 September 2026

★★★★★ 1/5

Google

Would not recommend Leaders in the slightest. Firstly they gave us a move in date and called them every day to make sure that move in date was secured and all of our info was okay. TWO days before we were moving in, we called and were told actually we can’t move in because they don’t approve of our guarantor. We spent hours on the phone to them as we were leaving an abusive household and needed to get into the flat asap. They finally said the only way we could move in is if we paid 6 months upfront. We desperately did. Moved in and the walls they said they would paint were rotten and the water was undrinkable. It took them 3 months to “fix” our bathroom walls and when it was done it took a week before they went mouldy again. They kept having the same builders come over that would not give any notice. This wasn’t the builders fault of course it was Leaders job to give us notice. Finally we had to move out early due to my partners medical reasons and told them about it. I will give credit where credit is due and they gave us early release which was extremely helpful. I told them to halt any work on the bathroom until we were gone as I was volunteering in another country for the month and my partner had to seek medical treatment back in our home country. WHEN I came back home. Our flat bathroom had been completely gutted. They entered our flat without any notice and continued the work that I told them not to do. As my partner was sick the flat was a mess and they made it 10 times worse. I then woke up at 8am to the builders coming into the flat to “check” something. I told them to leave and not to come back. They completely stressed us out and made us live in an exposed bathroom without a wall for the remaining of our tenancy. Then it took them a month and a half to give us our deposit back. Again they never reached out about anything we had to call multiple times. No answers and then eventually they had told us they sent it out but a week later after nothing we rang and they said oh we needed to approve it. But no call. We had no contact with the landlord too so we had to go through leaders. The most awful renting experience I’ve ever had.

Katelyn · 28 September 2026

★★★★★ 5/5

Google

Tegan was a star regarding my recent sale which was at times a little tricky . She went the extra mile and remained calm and professional at every turn

Vince · 5 October 2026

★★★★★ 5/5

Google

Professional, knowledgeable and highly recommended from the very beginning Elysia was a delight to deal with. An agent who I found refreshingly realistic and proactive if the process became complicated. Also realising the sales team could assist knowing exactly what stage my purchase was at and could answer any questions I had was incredibly helpful. Thankyou again Elysia, Spencer and Josh!

Mark · 12 September 2026

★★★★★ 5/5

Google

Madison Osborne went above and beyond to ensure a smooth, fast process from the moment I expressed interested in a flat to me getting the keys. She chased the referencing agency regularly and kept me updated the whole time. I had an stress-free experience thanks to her competence. Rebecca Jones was an extremely competent and helpful property manager who made my tenancy stress-free. She resolved any issue I came to her with promptly.

Hugo · 19 May 2025

★★★★★ 5/5

Google

I had an excellent experience with Madison Osborne, my letting agent. I was searching for a flat, and the whole process was smooth and stress-free from start to finish. Madison was professional, responsive, and incredibly helpful throughout. I highly recommend this agency, and a big thank you to Madison for making everything so easy! Steeven

STEEVEN · 12 November 2025

★★★★★ 5/5

Google

Jessica from Leaders has just sourced and vetted new tenants for my flat in 2026. She's been amazing to deal with - super professional, excellent communication and organised with the contract and admin side of things. She has found amazing tenants. Very happy with Leaders service. Superb service by Molly at Leaders in 2022. Her communication was excellent, kept me up-to-date with all steps, provided expert advice and she found me great new tenants in only a few days! would highly recommend. Excellent service from George at Leaders (2017), found us lovely new tenants in less than a week and was very professional throughout.

Charlotte · 12 May 2026

★★★★★ 5/5

Google

We’ve had a fantastic experience renting through Leaders Letting & Estate agents in Western Road. Especially Namphet Tisanthia was incredibly professional and kept us updated throughout the entire application process. They handled all our questions promptly, making our move seamless. Highly recommend!

Seby · 12 February 2026

★★★★★ 4/5

Google

Had a great experience with Ollie. This is my first time renting (as well as relocating) and Ollie was so friendly, helpful and patient. Nothing was too much trouble, thank you for your help. I also want to shout out Josh who very kindly helped me on the day I collected keys, wasn’t his department but went above and beyond to help me. A bit of feedback, a few things were extremely last minute/late notice. Not related to any persons just the system and process itself.

Lauren · 21 December 2024

★★★★★ 5/5

Google

Mea has been great with resolving any of my queries in a promp and professional manner, essentially providing a great service and experience.

[D]uck · 12 June 2026

★★★★★ 1/5

Google

Avoid, avoid, avoid. If I could give no stars I would. My first home when I moved to the UK, they asked I pay six months rent up front which I had no issue doing as I thought it was going to be a nice place to live. If I'd known what was going to happen I never would have done this. In the nine months I lived there, there was little to no hot water on the property. I begged and begged for this to be fixed, they'd constantly send people out to "see what the problem was" but steps were rarely made to try and fix it. There were also other smaller issues with the property they constantly said they'd get around to fixing which either took months or never happened. Staff were really rude whenever contacted and refused to let me try and sort the hot water issue out with the landlord directly. I asked for advice on Reddit and a lot of people have had similar awful experiences with this company. Don't waste your time or money on them.

Ciara · 24 September 2024