Leaders Sales Brighton reviews

★★★★★ 3/5

Google

Procedures desperately need putting in place. Nice people to talk to and have rented with Leaders for 5 years. Over the years though I have lost count of the number of times I have been sent forms that are incorrect or got the wrong information on or been constantly asked for information that I have already provided.

Colin · 23 December 2023

★★★★★ 5/5

Google

Whilst we had a few hiccups at the start moving in (which to be fair, were mostly on our end) overall Leaders provided us with a prompt service, replied and resolves many of our queries, and were quick and easy to work with during the check-out process as well. Tracey Lewis was very helpful throughout this, and helped to organize many of the services which we needed. Thanks again!

Evert · 21 June 2020

★★★★★ 5/5

Google

I recently moved into a rental property with Leaders Team and have been very impressed. The staff were friendly and responsive, making the move-in process seamless. They ensured the property was in excellent condition. Overall, their professionalism and customer service have met my expectations. Thank you.

Dimple · 25 July 2024

★★★★★ 5/5

Google

We just moved and the house is big and nice at an affordable price. The agents severd us a lot, especially Maria Lagkani treated us perfectly

Satiana · 21 June 2022

★★★★★ 1/5

Google

I was warned that Leaders can be 'sharky'. I had a bit of a 'mare with them. They failed to serve me notice to move out (I figure they delivered to the next door building, as my building does not have a flat 6 which they referred to) When I was disputing the cleaning fee they added £60 charge for a renewal fee 4 years prior. I'm pretty sure I paid it and that they would have chased me at the time, not 4 years later...

Merlin · 21 June 2021

★★★★★ 1/5

Google

I have had a very poor experience with Leaders, Western Road. They advertised a property, I responded straight away by email and phone (left multiple messages), received no response for 1.5 weeks. Then a viewing was arranged (which took a LOT of effort to chase them), only to be cancelled as I was standing outside the property having driven 1hr 20min to be there and rearranging work for the entire day (and I even emailed them the day before to check it was going ahead, which I had no response to). I have sent my feedback to Leaders directly as well, in an effort to improve their very disappointing customer service.NegativeResponsiveness, Quality, Professionalism

Gillian · 21 June 2021

★★★★★ 1/5

Google

We were in contact with Laura for this central flat, and they had clearly forgotten about the appointment with us. We actually walked to the office to remind them about it. Not a great start. The viewing itself felt rushed. But we liked it nonetheless, so by the next day we made an offer. Now.. It took nearly a week for someone to get back to us with an update, missing multiple deadlines (that were given to us by them, I might add) left us chasing with calls and/or emails. Told us to hold off until Friday, one more day, Tuesday and so on. Once I had enough, it took me 1 minute to go on Google and find out that the letting was already agreed. If this is not bad customer service, I honestly don't know what is. For future reference, before updating the website, maybe give an update to potential clients that have been waiting for an answer for days on end.NegativeResponsiveness, Professionalism

Joelle · 21 June 2021

★★★★★ 5/5

Google

Found my flat through them. Pretty smooth process and friendly staff. The online portal makes everything a bit easier than some other agents and avoided a lot of the usual email/phone back and forth. Worth a look if you're wanting somewhere in Brighton and Hove.

Daniel · 25 July 2024

★★★★★ 5/5

Google

John was so helpful and friendly throughout the whole renting process. Would definitely recommend him!

Megan · 21 June 2023

★★★★★ 5/5

Google

John was a delight, quick, super nice and very helpful

Davina · 24 October 2023

★★★★★ 5/5

Google

Josh was so helpful with our letting queries .. he is a credit to Leaders and went out of his way to ensure we understood the complexities of letting processes.

Susan · 21 June 2021

★★★★★ 5/5

Google

Leaders Western Road are nothing but exceptional. Josh Adams has been an absolute gem whenever I've spoken to him, he's always been extremely attentive and professional regardless of my asks.

Joshua · 21 June 2021

★★★★★ 5/5

Google

We have used Leaders as our property managers for several years and couldn't be happier than with out current personal manager Rebecca Jones

Jon · 16 March 2026

★★★★★ 5/5

Google

I just wanted to leave a thank you for Namphet in your Lettings department. She worked very hard to achieve a good check out result for me recently. She was very sympathetic to my situation and extremely professional throughout.

Carole · 24 September 2024

★★★★★ 1/5

Google

Money grabbing cowboys. Avoid at all costs. They'll attempt to charge a full clean against your deposit even if you've had the house and carpets professionally cleaned. Poorly maintained properties without a care for safety- check your smoke alarms (ours had a "replace by" date of 2015 but was still in use in 2019) and the 15 year old fridge freezer was dangerously hot at the back.NegativeQuality, Professionalism, Value

Alice · 25 August 2022

★★★★★ 5/5

Google

Luke and Kay were great in helping me buy my flat :)

Ben · 21 June 2023

★★★★★ 1/5

Google

AVOID! Absolutely disgusting luck of communication. Gave them notice, left property they asked where keys were. Thats it. Two months later asking for rent payments as they didnt accept notice and didnt inform us! House in disrepair, carpet bugs and leaking ceiling. Mould, failure to fix things properly. Oh and they dont deal with repairs even tho its stated in contract that they can be contacted in this regard. Avoid agencies, especially this whole company. Complete shambles and professional negligence.NegativeResponsiveness, Quality, Professionalism, Value

Mari · 21 June 2020

★★★★★ 1/5

Google

An unethical company whose business model is levying excess fees and withholding deposits. Moving in was fine, but during our tenancy we would get no help from the agents in contacting the landlord, and moving out was an absolute nightmare. We spent nearly a year in flat with a broken fridge and front window, which were never fixed despite promises. On moving out, I had to leave more than 5 messages for our agent who never returned the calls to discuss the moving out process, then tried to charge us extra fees afterwards for not following instructions never given to us. This is the kind of place that gives letting agents a bad name. I’ve never had such a negative experience with property managers as I did our year with Leaders.

Jessica · 21 June 2020

★★★★★ 2/5

Google

Whilst our property we have been let is in major need of love and attention as nothing had been cleaned or repaired after the previous tenants had moved out (which is why we have given 2 stars) Nikki, our property maintenance manager within leaders has gone above and beyond to help us get all the repairs and the deep clean done, she is the diamond in the rough at this company, after we moved in we landed at her feet for help, she has been the only person at leaders who myself and my partner actually trust. We do hope to rent this property for a very long time and hopefully with more people like Nikki leading the way the companies reputation will get better.

Steven · 21 June 2020

★★★★★ 5/5

Google

Thank Jason for sorting out our issues quickly and efficiently in such a professional manner, truly great customer servivePositiveResponsiveness, Quality, Professionalism

Jason · 21 June 2022

★★★★★ 5/5

Google

We have just rented a flat in Hove and we are very happy with the process. Nick was brilliant and made the move incredibly easy for us.PositiveProfessionalism

Naiara · 21 June 2021

★★★★★ 5/5

Google

Eleri was wonderful throughout the entire process. She was professional, friendly and offered great insights into the properties she was showing - ensuring that I was aware of all the relevant information relating to the property. 10/10

Chris · 23 June 2015

★★★★★ 5/5

Google

I cannot recommend the Team of Gary Copleston, Kerrie Knight and Christopher McDonald at New Rd highly enough. Time and time again at renewal they have obtained professional tenants for my property which has been let seamlessly under their stewardship and whenever difficulties have arisen they have all gotten involved in successfully resolving any such issues with great professionalism and personal care and most importantly humour! - thank you. R LewisPositiveResponsiveness, Quality, Professionalism, Value

Roy · 21 June 2021

★★★★★ 5/5

Google

We had very good support again this year 2020/21 despite the considerable organisational difficulties created by the pandemic. Communication was well-managed in the circumstances, and the tenancy was well arranged and supervised, with due regard to the needs of both tenant and landlord. Leaders always find tenants quickly for us and Leaders staff are helpful and responsive. We have worked with Leaders for over 15 years and we have always had a good service.

Chris · 21 June 2021