Leaders Sales Brighton reviews

★★★★★ 5/5

Google

Moved in with Leaders and they were so helpful and swift and big shout out to Namphet who has been so swift and quick with all the queries I have had. Thank you so much

Ollie · 21 March 2025

★★★★★ 5/5

Google

Rebecca has been our property manager for a while now, and has always shown a great level of care when dealing with any queries or issues we've had. Very helpful & quick to respond too.

Ky · 25 August 2023

★★★★★ 5/5

Google

Had a smooth and easy time finding and settling into my new flat through these guys. I dealt with Molly, she was great. Quick, responsive and made the experience of moving a walk a in the park.

Myles · 21 June 2023

★★★★★ 5/5

Google

Very happy with the service. Maria and Molly were very professional. They helped my dad move into his flat very quickly. He received a lovely box of goodies the day he got his keys. Highly recommend.

Amy · 21 June 2023

★★★★★ 5/5

Google

After five months of frantically searching for housing, my partner and I were recommended Leaders by friends and we’re so glad! We couldn’t have asked for a more helpful and caring agent to support us through this process than John. He was so communicative with us, and was always first on the scene when there was an issue during the application and moving process, even physically helping us get some of our stuff into the flat! We are so, so grateful for him and would totally recommend him and Western Road generally, as we couldn’t be happier with our flat. Thank you, John!!

Graziela · 24 September 2023

★★★★★ 5/5

Google

Francesca Cranford has been brilliant at looking after my tenancy as well making the check out process as simple and as easy as possible. She always returns calls or emails - five star rating!

Charlotte · 21 June 2023

★★★★★ 5/5

Google

Very good letting agents - Particularly Jo who has been incredibly helpful for many years!

Stephen · 16 February 2026

★★★★★ 5/5

Google

I had such a fantastic experience with Leaders (specifically Laura Gelister) and would highly recommend them. Laura was responsive, supportive & incredibly friendly throughout the entire process and made moving to Brighton a far less stressful experience than it quite easily could've been. Thanks Leaders! :)PositiveResponsiveness, Quality, Professionalism, Value

Zoe · 25 August 2021

★★★★★ 5/5

Google

Credit where credit is due. Luke was very patient and didn't force us into finding our property. This build trust and will hopefully use in future as long as service remains so good.Thanks

Manni · 21 June 2023

★★★★★ 5/5

Google

Having changed to Leaders from...another...letting agent in Brighton, I am very happy. Namphet and Rebecca have been particularly helpful, professional, and friendly in our communications.

Daniel · 12 November 2025

★★★★★ 5/5

Google

Couldn't have asked for a more dedicated and understanding letting agents. Leaders on Western Rd were consistently quick to respond and resolve a string of issues that led up to us moving to the property, even going the extra mile after all was sorted. Special thanks to Gary, Klaudia and Alex for their help in everything.

George · 22 June 2019

★★★★★ 5/5

Google

I am very pleased with my experience of Leaders as a tenant relocating to Brighton recently. Madi and Rebecca have both been first class throughout the process of moving in and have been extremely friendly and helpful, addressing any issues promptly and with clear communication. I am very appreciative and would highly recommend this team :)

Simon · 4 November 2024

★★★★★ 5/5

Google

We bought our property from Leaders in 2026 and they were friendly and supportive throughout. Can recommend!

Nicholas · 12 September 2026

★★★★★ 5/5

Google

Leaders and Mathew Jelley were incredibly helpful with sorting out my boiler even when it's not his area of expertise. Allowed me to get the warm radiators back on in cold December!

C · 21 June 2023

★★★★★ 1/5

Google

I really urge more professionalism from the letting agents, as myself and my partner had a weird experience from start to finish. After being told we’d been accepted on a property and needed to arrange a move in date, the letting agent started to appear hesitant when my partner started discussing what dates worked best. The letting agent, Rudy, first told us that September would be best before then saying we’d need to move in ASAP seconds later. Ultimately we were due to have a date sorted on the Monday, but instead I received probably the most unprofessional email I’ve ever read being told the property was going back up for viewings. The email had no subject line, grammatical errors and spelling mistakes throughout, which isn’t exactly the best way to approach the situation. After sending a query back about the sudden change (for future reference when looking at other properties), I was promptly ignored. Obviously these things happen, but the way it was handled was extremely unprofessional and I’ve never experienced anything like it in my 5 years renting in Brighton. If you are going to put trainees in charge of a property, please make sure they know what they are doing.

Neave · 21 June 2023

★★★★★ 1/5

Google

Leaders are the most useless and negligent agency I have ever rented with. The flat I rent through them has had ongoing maintenance issues from the day I moved in. Endless things broken and not replaced or unusable including the boiler leaving myself and two, two year olds without hot water or heating multiple times for sometimes as long as two weeks. Terrible damp and mould throughout with nothing being done to improve the conditions. Emails and phone calls ignored and not responded to by the property manager Matthew Jelley. We have been exposed to carbon monoxide for months. Latest issue is fungus growing on walls and out of floorboards. Totally negligent people and agency. Toddlers have ongoing asthma issues from the damp and black mould. Landlord and agency do nothing. Ongoing leak which has caused damage to personal belongings. The only person who was sent to investigate leak two weeks after it started (with water coming through daily) was told they could not gain access whilst I was at work as the agency had lost my key. Disgraceful.

Liberty · 21 June 2023

★★★★★ 1/5

Google

Absolutely horrible. I don’t know where else to turn at this point. I was allowed to move in without being informed by anyone at all that there would be constant and extremely loud building works on half of the building outside my windows for over half of my tenancy. I work from home and have had countless meetings and work days cancelled due to the noise. Me and my partner have to shout to hear eachother. My front door also has no mortice lock. I have emailed countless times and rang in the last 6 months quite literally begging just to receive a date for when the building works will be finished and when I can expect a replacement lock for my door. I have received no response. At all. I am disgusted and fed up.

Helen · 21 June 2023

★★★★★ 5/5

Google

Everyone has their own experiences with Estate Agents, but I can happily say that Leaders Western road were incredible. From the initial tour with Maria who was super friendly and helpful, through to Molly the Sales Negotiator who helped us throughout the application, making us feel reassured from start to finish. Constant communication throughout the entire process, extremely happy to help with any concerns or questions - they really were the best! Finally the little hamper we received when moving in was a great addition and really just showed their attention to detail. Thanks Leaders team!

Matt · 21 June 2023

★★★★★ 5/5

Google

Great help and service from this branch. Maria Lagkani who was my agent was extremely helpful, accommodating, professional, and informative throughout the entire process of finding and renting an apartment. If I ever had a question or a doubt about something she would immediately explain what needs to be done, when it needed to be done, and how for the process to run smoothly; and would do her part at every step of the way. I strongly recommend her as an agent as well as Leaders as a letting agency, mostly due to the efforts of Maria. If you're ever in Brighton or Hove and looking for an apartment, definitely ask for Maria, she is the best. The apartment she found for me was in my price range, exactly what I said I was looking for, and she found it for me in a day! Extremely satisfied as a customer all around.

Constantine · 21 June 2023

★★★★★ 5/5

Google

We sold our flat through this branch of Leaders. Andrew Russel was excellent when he came to do the valuation and take photos, Andrew valued the flat at exactly the same amount as another estate agent but he was much more positive and determined, not pushy just positive about the sale. Unfortunately due to the pandemic we were unable to go to the flat to tidy it up before it went up for sale and Andy took the time to put things away and do finishing touches for us, I couldn't believe it. We've sold quite a few properties and this was a first for us, an agent who cared enough to ensure the place looked its best. We were informed about each viewing and the feedback from each viewing. Then when the sale was agreed there was Charlotte who kept an eye on the sale going through and she contacted solicitors when she felt she needed to and was extremely diligent about not letting matters lie so that the sale was kept on track. I have no hesitation in recommending this team of agents to sell your property. Thank you to you all and we wish you a safe and happy Christmas.

Cheryl · 21 June 2021

★★★★★ 5/5

Google

Rebecca at Leaders is a very professional manager I’ve been dealing with for quite a while now. Very quick responses and very helpful. Thank you Rebecca.

Jacek · 24 October 2023

★★★★★ 5/5

Google

My business with this company so far has been second to none. I have been kept fully informed at every stage and treated with the greatest respect. As a senior citizen, all that moving entails can be very daunting but I feel reassured that I am with the right company to lead me through it.

Dee · 17 October 2024

★★★★★ 4/5

Google

My experience of renting a property through Leaders has so far been very good thanks to Selica's help. From showing me around the property to organising all the documents, she has been very professional and quick to respond to any queries. Thank you for your help.PositiveResponsiveness, Professionalism

Eleanor · 21 June 2021

★★★★★ 5/5

Google

Recently rented a property through Leaders on Western road and I cannot fault the process. From start to finish I felt I was in safe hands. Both Tom and John gave me their expert guidance and support throughout and were also able to share their excellent local knowledge with me to help with my rental choice. I would 100% recommend to anyone wishing to rent in Brighton.

Natalie · 21 February 2024