Trusted Agent profile · Brighton
★★★★★
429 reviews across 1 platform
119-120 Western Road, Brighton, BN1 2AD
Leaders Sales's office in Brighton, at 119-120 Western Road, is rated 4.2 out of 5 across 429 reviews on 1 platform, including 429 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleMadison and the team have been so helpful throughout our move to our new flat! She answered all of our questions really well! Thank you!
Dear Millie Kent Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been a landlord with Leaders for over 5 years and can thoroughly recommend Sophie Pemberton as a property manager. It has been a real comfort to know that Sophie is at the end of the phone. She is highly efficient, proactive, never flustered, and has always successfully resolved every problem I have sent her way.
Dear, Dan Du Feu, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleMost incompetent bunch of people I've come across who clearly cannot differentiate between habitable and inhabitable homes. Broken boilers, leaking ceilings, mould everywhere, cracked windows that do not open, no understanding of inclusivity, rude contractors and, the thickest and most selfish landlords you can imagine. Don't be fooled into thinking they're the lesser of two evils just because there are agencies that are worse. This agency is trash and I would advise that everyone avoid using them where possible.
Dear Charlie Sloth, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGreat assistance, always there when needed. Nice people, Rebecca has been particularly helpful. Edit: just had a heating problem which was sorted by Rebecca J. and Francesca very quickly with minimal fuss. Thank you.
Dear Neil S Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe purchase of my flat in Seven Dials wasn’t without its dramas, but Kay Kennedy and Luke Carter were consummate professionals and were always very helpful throughout the process. I would highly recommend Leaders as an Estate Agent for anyone looking to buy in Brighton.
Dear Simon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSpencer and Josh have been absolutely fantastic. Professional and very efficient. They will be our go to Estate Agents in Hove
Dear Mark Skidmore We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleEveryone at Leaders was a great help for my first home purchase. Honestly would have lost the plot if it wasn't for Tegan! Thank you all for making what is a very stressful event totally manageable 😁 …
1/5
Googlevery rude people, i had to deal with this estate agents a while ago and they were an absolute nightmare, they didn’t give me the deposit back despite that i cleaned the flat myself and i did it better then i found it they refused and they also made me pay an extra month because they said that when i gave them the notice 28 days ago they didnt see that email. and i should have called them . stay away i would say
Dear Hida Mr, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThe experience of selling my home so far with Leaders has been excellent! They are friendly and approachable and the communication has been great in regards to getting my property on the market and arranging viewings. Out of all the other Estate Agents I saw prior to choosing Leaders, Keith seemed to really listen to my expectations and provided sound advice and an honest opinion on my home and it's potential for selling.
Dear Chloe Mager Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a great experience with Leaders in Brighton. Jackie Duffell was very helpful. Also, when we had requests and needed confirmation related to our tenancy and SSE bills two years after our tenancy had ended Leaders still helped us to resolve everything.
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders (especially Kay and Becky) were super helpful when selling my property. They maintained good levels of communication and knew how to resolve some of the issues that arose, they also made sure I was aware of what was happening at every stage. I would 100% recommend using them to sell a property.
Dear Jenn, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMoney grabbing @^#£ £80 for an ID check when buying a house is just a money making scheme as it actually costs about £3. Refused to let me take my ID Into the estate agents to prove who I am. Then you are signed up so some scheme that you have to remember to opt out of or they charge you monthly. Not a good experience so far as a buyer
Dear Debbie, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleUpdate: Leaders continue to fail to provide the most basic service. Often not collecting rent until I flag the issue. Their service has gone from bad to abysmal. Ill update if they manage to go one month without messing up in some way. Update: The property wasn't vacant, there was a tenant that no one could contact. The tenant handed in their notice a month ago, but Leaders failed to start any advertising. Leaders once again have no idea where the tenant is, and if he will pay rent. An entire month and no lessons were learned. Currently dealing with a vacant property because no one did a checkout at the end of a tenancy, or advertised for new tenants. Will add to the review if I get a response from them, but so far, my emails have been ignored.
Dear L C, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleBeen absolutely brilliant, have supported me and my flatmate the whole way through, found us an amazing property and really helped us understand and compose everything together especially Tom who’s been absolutely amazing with us! Couldn’t been any happier with the service!
Dear Liam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMoney grabbing @^#£ £80 for an ID check when buying a house is just a money making scheme as it actually costs about £3. Refused to let me take my ID Into the estate agents to prove who I am. Then you are signed up so some scheme that you have to remember to opt out of or they charge you monthly. Not a good experience so far as a buyer
Dear Debbie, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleJess was absolutely Amamzing with my process with viewing the property and getting everything sorted very quickly ! Couldn’t reccomend leaders or Jess any more xxxx
Dear Natalie Mason Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI myself work for an estate agents so I am picky when choosing an agent myself. I was very impressed and pleased with the Lettings team, especially Charlotte. Thank you for all the hard work you do, it is really appreciated!
Dear Jess Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI worked with Thomas to arrange the letting and management of my property. This was the first time I have gone through this, and I was supported throughout by Thomas and the team. Very happy.
Dear Jack Riach Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAll praise to Namphet Tisanthia who has recently been managing my property. She has seen me through some tricky times with some particularly difficult tenants and handled the situation admirably. She has always got back to me promptly either by email or phone which is more than I can say for some previous managers. I feel I am in safe hands.
Dear Judy Buxton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDo not interact with this business unless you enjoy endless emails with property offers that are unrelated to you and when you ask them countless times to stop they ignore you entirely.
Dear Daisy B, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team
5/5
GoogleRebecca Eagar: Leaders Worthing. As a landlord who understands what it is like to be a tenant, I always intent to treat my own tenants with a solid duty of care, dignity and respect. How wonderful then for me, in turn, to be shown that by Rebecca! Rebecca and her colleague...Rebecca (Jones), have delivered an amazing level of professionalism, patience, perseverance and care, to ensure that a difficult and highly stressful, property maintenance situation was taken seriously and ultimately, resolved. Rebecca goes not so much the extra mile, as a marathon and I can't recommend her enough. This is what customer service, delivery and care should look like! Thank you both!
Dear Lois Norman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFrom Start to finish in finding, viewing and finalising our rental, Nick has been an absolute pleasure to work with. Highly professional but with a friendly approach and has pre-empted any questions or concerns before we've needed to ask. I would highly recommend and I feel confident we couldn't have made a better choice.PositiveResponsiveness, Professionalism
Hi Rory Mclean, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Western Road branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI’ve had numerous issues with Leaders contract management over the last year and in desperation chose to upgrade to full management so I could benefit from Rebecca Jones, support. She’s been great. Very efficient and excellent customer skills. The five stars the difference she’s made and her performance. Steve
5/5
GoogleBrilliant team, John was particularly supportive alongside Jess with any issues I had, managing to make my move as seamless and positive a journey as possible.
Dear Jacob Morgan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
