Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThey were really nice with me while i was doing all the paperwork for my new apartment, Laura which is the girl that helps me with it she was really great and helpful and every moment, i recommend this agency 100%PositiveResponsiveness, Quality, Professionalism, Value
Javier · 21 June 2021
Agent replied · 20 June 2024
Hi Mr. Pug,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Western Road. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleLeaders on Western Road has the backing of a large company but feels like an independent PLC. We've been in this flat for five and a half years, and all repairs/fixings have been addressed immediately and with friendly support. When we had a death in the family they even gave us flowers. We've also had great communication with contractors who have needed access to the property, and who are are also friendly and helpful, and will compliment you on your awesome dog. If you want absolute reliablity with a personal touch you should definitely use this branch.
Roo · 21 June 2020
★★★★★ 5/5
GoogleMoved in to a rental property with Leaders recently. Seriously can't fault the service not only did they have me in my flat super quick but after a few minor problems the service department have also been excellent. Sophie in that department is always really quick to respond and deal with any problems. We often moan about estate agents and the service some of them give out so I thought it was only right to leave a review to say that I have been nothing but impressed with Leaders and all of the staff I have dealt with so far. If your considering using an estate agent in the West Sussex area my response will always be use Leaders!
Ian · 21 June 2020
★★★★★ 5/5
GoogleThis agency is excellent at finding tenants. A highly professional agent who make things look easy! This company is clearly very well run and it has been an absolute pleasure to work with Nick as well as the rest of his support network.PositiveProfessionalism
David · 25 August 2021
Agent replied · 20 June 2024
Hi David,
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the service you received from Nick and the team at our Western Road branch of Leaders.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleVery professional, answered all questions I needed answering! Also very helpful with unrelated questions. I recommend this agency if you are looking to rent. I spoke with a celica and she made my first move so relaxed and easy. So thank you.PositiveProfessionalism
Olivia · 25 August 2021
Agent replied · 20 June 2024
Hi Olivia Thomas,
Thank you for the great review of our Leaders Estate Agents Western Road team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI've been in my flat for a few months now. Encountered a couple of issues with the gaff early but good property management sorted this. Jamie has been helpful and now anything is sorted promptly
George · 22 June 2018
★★★★★ 5/5
Google35 years with Leaders speaks volumes.All the teams I deal with at various branches are excellent and I must single out Charlotte Falk for particular praise
Ray · 21 June 2023
Agent replied · 20 June 2024
Dear Ray
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMe and my friend are happy to trust in this agency, the stuff is really kind and serious that it have been quite easy to rent a flat with them. We aswell appreciate the No Deposit Option they have like a nice opportunity for everyone to get a chance.
Ainhoa · 22 June 2019
Agent replied · 20 June 2024
Hi Ainhoa, we are really happy to read such a great review about the Leaders team at Western Road in Brighton! We're pleased to hear the team were able to help make the process so easy and that you found the No Deposit option so beneficial, we will pass these comments onto the team. Kind Regards, Leaders
★★★★★ 5/5
GoogleMatt has recently agreed a new AST on my property. He provided a great service, with his helpful and attentive approach. Much appreciated.
Simon · 25 August 2023
Agent replied · 24 August 2024
Dear Simon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery professional service but kind and focused on making the customer feel as an individual person. George and Maria are very easy to deal with.
George · 21 June 2023
Agent replied · 20 June 2024
Dear George
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery easy process to find a property, Kerrie Knight and Alex were so helpful. Highly recommended for anyone looking for a property in Brighton and have. Thank you guys soooo much!! Brilliant!
Thamer · 22 June 2019
★★★★★ 5/5
GoogleRecently needed some help with advice on propertys in the area of brighton and knowing where to start and which direction to choose for the ideal property for my family . Been speaking to james H who i found extreamly helpful and guided me through every step of what i needed to know. He has Shown high levels of support and has given me the confidence i need for the next step to finding the right property.
Im really thankful for jame's help
Thank you.
10/10
Jade · 22 June 2019
★★★★★ 4/5
GoogleI have lived in a leaders property for 12 years...Jane Crossfield managed the property I lived in. I found her to be on the ball, approachable and fair! If ever I emailed her she would ALWAYS get back to me in a timely manner and she would work hard to make sure everything ran smoothly what ever the problem and centred everything around me being the tenant! Louise Sutton did my 6 monthly checks and she was a joy to deal with, all of her reports were honest and fair and I felt that she was on my side.
Jo · 22 June 2019
★★★★★ 5/5
GoogleJason, our property manager has been amazing! He has been very flexible and accommodating with certain situations. He is professional and efficient when replying and dealing any issues. Thanks for all your help, we really appreciate it.
We have been with Leaders for the past four years now with two moves involved and they have been brilliant. They will ensure that you find a property that suits all of your wants and needs with no time wasting. Communication is excellent, any issues or problems with our properties have been dealt with professionally and quickly. Highly recommended letting agency!
Patricia · 22 June 2019
★★★★★ 5/5
GoogleOur recent experience with Leaders has been a positive one.
Lucy · 21 May 2024
Agent replied · 20 June 2024
Dear Lucy Eyers
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI came into the office to get some information on a property I had seen online and I cannot express how helpful your sales team were. Friendly and efficient they have made the process so easy and I can't thank them enough! I would definitely recommend the leaders sales team.
Georgia · 22 June 2017
Agent replied · 20 June 2024
Hi Georgia, many thanks for taking the time to share your feedback. It's great to hear you are happy with the service and that you would recommend us! We will be sure to pass on your kind words to the team.
★★★★★ 5/5
GoogleGreat experience with leaders when I moved to Brighton. Very responsive and easy to work with, always answered any queries I had promptly. Thanks!
Alex · 21 June 2023
Agent replied · 20 June 2024
Dear Alex
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders are the Leaders!
Fantastic communication and advice from Molly regarding our property. She kept us well informed & up to date. Thank you!
Kate · 21 June 2023
Agent replied · 20 June 2024
Dear Kate
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent service from Namphet and Paola, who looked after us so well during our tenancy.
Meg · 6 June 2025
★★★★★ 5/5
GoogleI am new to Brighton and gladly to met Laura Gelister in leader Letting. She is responsive and no non-sense conversations. I believe the next time to work with her for letting my next house will be an impressive experience.PositiveProfessionalism
J · 21 June 2021
Agent replied · 20 June 2024
Dear J T,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Western Road. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 4/5
GoogleStaff was helpful initially when I was moving. Particularly Alex came back to office beyond his working hours to provide the keys and ensure I reached the apartment.
Naga · 21 June 2020
★★★★★ 5/5
GoogleA pain free service from me , very organised and prompt in everything that they did for me , from point of 'check in' to 'check out' all of my issues and questions were resolved , I unfortunately did not have 1 property manager to deal with but have had very good experiences when dealing with Faye , Jamie, Chloe , Jon , Nikki , Ellie and Ben .... There a lots of staff in this agent and all very helpful .....This company is on the right lines
Sam · 22 June 2018
★★★★★ 5/5
GoogleUPDATE:
Thank you so so much Francesca for your excellent support: )
We are very satisfied Leaders customers for more than 8 years.
Janos · 21 June 2023
Agent replied · 20 June 2024
Hi Farkas, we're happy you found our Property Managers Julie and Sophie to be so supportive during your time with us here at Leaders Western Road.
Thank you for your kind comments.
Customer Relations Team
★★★★★ 5/5
GoogleMatt has recently agreed a new AST on my property. He provided a great service, with his helpful and attentive approach. Much appreciated.
Simon · 21 June 2023
Agent replied · 20 June 2024
Dear Simon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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