Trusted Agent profile · Brighton
★★★★★
429 reviews across 1 platform
119-120 Western Road, Brighton, BN1 2AD
Leaders Sales's office in Brighton, at 119-120 Western Road, is rated 4.2 out of 5 across 429 reviews on 1 platform, including 429 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte at Leaders was quick to reply to my question on our property and provided the answer. Thank you
Dear Nick Reynolds Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders have managed my property in hove through many tenancies. The beauty of the full management service is in the first class troubleshooting service. Sophie has recently masterminded a route through a complex unexpected rewire requirement and has proven herself completely brilliant by getting the Leaders electrical contractor through floorboards of another flat. I couldn't have done any of the things she did with the many contacts she had. My bill has gone down, thanks to her hard work and initiative, from 8400£ to just under 3000£. Managing agents, good ones like Sophie at leaders, save you a fortune. Use them. Thank you so much!!!!!!
1/5
GoogleRented a property with Leaders for 3 years. Never will again. Incredibly disorganised, no communication between team members which made getting our issues resolved twice as difficult. No regard to tenants welfare and well-being, all about business and money and making things difficult for us
Hi Kyrstie, we are sorry to hear of the issues you have had with us during your time as a tenant. We pride ourselves on providing our customers with the highest level of assistance throughout their experience with us particularly if any maintenance issues arise so it is disappointing for us to hear that you feel you haven't received this. Within your review you have stated that there had been instances of disorganisation and lack of communication between members of the team which made getting issues resolved difficult. I have had the chance to discuss your comments with the property management team who have mentioned they feel all issues relating to the management of the property have been attended to in a timely manner however if this has not been the case then please get in touch and provide us with further details as this will allow us to look into any specific areas of concern. We do believe that when any issues arise through the use of effective communication we are able to swiftly address these and alleviate any concerns, we of course anticipate that any issues raised with members of the team will be addressed within a timely manner and would like to offer our apologies if this has not been the case for you at times previously, the branch and property management teams are aware of and understand the importance of effective communication in our role as managing agent especially between themselves. I understand that you vacated the property before the end of the fixed term which the team were aware of but last month were contacted by the lettings team to enquire whether they could attend to take some photos, I recognise this partially supports your point about a lack of communication between teams however feel it important to highlight that despite the fact you had vacated as the tenancy was still deemed as active on our system as you were still liable for the property the team wanted to ensure that it was okay for them to attend and take some photos. We recognise the importance of all reviews and appreciate you giving us the chance to improve moving forward by providing us with your feedback about your experience, we would like to offer our apologies again that you feel the service you have received has not been up to the high standards expected of Leaders. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleSelica helped me get the best room and took her time to show me another property which she thought could be the right one for me. 5 stars and I can’t wait to move in. she the best.
Hi Nisar Faghiri, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Western Road branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleLaura worked swiftly through my application for a long term rental and minimised the time and effort for me to get all the paperwork done. Laura’s attention to detail and quick responsiveness made my experience with Leaders outstanding.
Hi Gyorgy. Thank you for taking the time to let us know how we did. It was lovely to hear of the service provided by Laura and we were able to meet your expectations. We hope you have a great day! Kind regards Customer Care Team
1/5
GoogleOverpriced fees. They are nice until get your money then stop replying emails, rude on the phone. It took more then 1 month to get my deposit back after many emails and phone calls. I had to make a claim on TDS to put some pressure.
Hi Dani, many thanks for sharing your honest feedback with us. We are really sorry to hear that you are not satisfied with your recent experience with our Western Road branch in Brighton. We would really like to discuss this with you further so we are able to understand what went wrong and put things right. At your earliest convenience please contact the branch manager directly or alternatively contact us at customerservice@leaders.co.uk. Many thanks, Leaders
4/5
GoogleI was offered to visit a one-bedroom just after I came in, so they drove me there. When I decided to take it, things were quite fluid. I especially enjoyed their online services to pay the fees, managing the deposit and the utilities and signing the lease.
Hi Pascal, many thanks for your feedback.
5/5
GoogleLeaders Western Road has always provided excellent, highly professional and personal service to me as a landlord with them these last 25 years - very important to me as I live in Scotland some 450 mls away and I know that my 2 properties are well tenanted and I am not just a number but a well remembered face when I do pop in to the office where the long service staff there, simply by their presence assure me that I have chose well when appointing them as Agents in 1989. Thank You to Everyone at Western Road !!
5/5
GoogleVery kind and thoughtful staff.
Dear Dannielle Holt Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience renting with leaders, with Sophie as our property manager. We had no trouble with getting help when we needed it with maintenance, repairs etc. They are friendly as well as professional.PositiveResponsiveness, Professionalism
Hello Thomas Aitken Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleReally friendly staff and overall good experience at Leaders. Jamie in property management was very helpful and professional and went above and beyond which made the experience so much better for us. I would recommend this agent to anyone looking to rent
Hi Kayleigh , thank you so much for your positive comments about the Leaders team in Brighton. We're so pleased that Jamie and the team have been able to provide you with so much help during your dealings with them resulting in a positive experience. We really appreciate you taking the time to leave us this review. Kind Regards, Leaders
1/5
GoogleMy advice to anyone reading my words is not to deal with this company. It is one of the worst companies with dealing, manipulation and mistreatment. Stay away from this company as much as you can. (Write in colloquial language for translation. Google)
We're disappointed to read of the negative experience you have had with the team at Leaders Western Road Brighton. Sadly I am unable to establish accurately what your feedback is due to this being provided in Arabic, whilst there are facilities in place such as google translate where I could input this I am aware that these are often not entirely accurate so if you'd be willing to provide feedback, please reach out to myself at jgilliland@romans.co.uk. I am the customer manager for the Leaders Romans Group and upon receipt of your feedback this will allow us the opportunity to see if we can improve your experience. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleIt was really a great experience to search my property with Leaders. Team is extremely dedicated towards your requirement and will guide you to get the best property as per requirement. Paperworks and all were hassle free. So a big thumbs up for Leaders!!
Hi Rupak, many thanks for taking the time to leave a review. We will be sure to pass your kind words onto the team.
5/5
GoogleRebecca Eager continues great, fast, efficient service to me as a landlord. Thankyou Rebecca.
Dear Shaun Mcatamney Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePersonal service and quick to answer the phone. Well done.
Dear Ramiz Bahnam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJohn helped me loads throughout the process of finding a place to rent! Wouldn’t recommend enough :)
Dear Lauren Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat customer service from Molly, she was very helpful and answered all my questions. Would definitely recommend!
Dear Tamzin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTook time off work to see a place and no one showed up, no calls to warn it is not happening, no apology. Horrible ... def not professionals. do not recommend !!!
Dear Ms Gilca, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Western Road, Brighton office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
5/5
GoogleLeaders did an exceptional job in helping me buy my first property. They were really helpful in guiding through every step of the process, were really quick to respond on email or phone and are very friendly! Couldn't recommend them more.
Hi there Sam, many thanks for taking the time to leave a review for our Western Road branch, and we are delighted you have been happy with the service and would recommend us to others. We'll be sure to pass on your kind words. We hope you enjoy your new home!
5/5
GoogleExcellent service provided by Nick. He was professional from the start and helped us find suitable tenants for our property in good time. Would highly recommend the team at Western Road.PositiveProfessionalism
Hi Adam Cox, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Western Road branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleM. Kelley helped me a lot. Can't say less than excellent service from him.
Dear Daniel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSmooth experience so far! Extremely better than Brand Vaughn 🥳🙌 …
Dear Don Si Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommend leaders Western road to all landlords looking to let their flats quickly at a competitive rate with no hassle. A very professional and caring team. Certainly won't be the last time that I'll be using their services.
Hi Nima, thank you so much for taking the time to leave a review. We are delighted you are happy with the service and would highly recommend our Western Road branch.
5/5
GoogleVery helpful and efficient team,, amazing assistance from Oolie.
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Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
