Trusted Agent profile · Brighton
★★★★★
429 reviews across 1 platform
119-120 Western Road, Brighton, BN1 2AD
Leaders Sales's office in Brighton, at 119-120 Western Road, is rated 4.2 out of 5 across 429 reviews on 1 platform, including 429 Google reviews rated 4.2.
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Leaders Sales Brighton won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
2022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleVery professional, good service - the lettings co-ordinator, Josh I think his name is? Is also very nice to look at so bonus points for pleasing my eyesPositiveProfessionalism
Hi Charley Thorpe, Thank you for the great review of our Leaders Estate Agents Western Road team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
Googlevery professional,big thanks for tom for his help and kindness
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLaura made the whole experience so easy, would definitely use leaders next time!
4/5
GoogleLeaders worked really hard to make sure that our house sale was completed. The most important part for us was the communication as well as availability of the agents in charge of our sale.
Hi Ricardo, many thanks for taking the time to share your feedback of working with our Western Road team. We'll be sure to pass on your comments.
5/5
GoogleLeaders sales have now successfully sold 2 properties for us recently and have give excellent service with regular feedback on progress, but best of all, the advice given by Max when difficulties arose was excellent, in one instance putting relevant pressure on the purchaser's solicitor and in another instance advising us to stay calm and patient. In both instances his advocacy led to a successful outcome.
5/5
GoogleFriendliest agency in Brighton, A* Service and really professional. All the members of the team have been really helpful, couldn't ask for a better service from Alex he has been fab.
Hi Molly, thanks for taking the time to leave a review about your recent experience with the Leaders team at Western Road in Brighton. We are so happy to read that you found Alex and the team to be so friendly and helpful throughout your dealings with them. We will ensure your comments are passed onto the team so they are aware of your kind words. Kind Regards, Leaders
5/5
GoogleLeaders been very helpful throughout the tenancy, and both Chris our property manager and Laura for finding a new property have been helpful throughout.
Hi Jack Siddall, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Western Road branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Leaders Estate Agents Western Road
5/5
GoogleHad a really good experience through leaders. From viewing the flat it took us 3 working days until move in day! Really quick and efficient and very friendly staff. Alex dealt with us and he was very professional and helpful all the way through. Saw seb originally who was also a great guy. Deena also helped the process go through quicker!
1/5
GoogleThey were late for a booking and told me they were stuck in traffic. Their office was a 4 minute walk away.
Dear Mr Allwright, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Brighton office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
5/5
GoogleGary Copleston, what a man. Hooked us up with our dream apartment and we've been very happy with his service before and after the move in date.
Hi Jack, we are delighted to read that Gary has been able to provide you with such a positive experience in your search for a property. We are so pleased that you are happy with your new property, if there is anything we can do to help in future then please do not hesitate to get in touch! Kind Regards, Leaders
5/5
GoogleThe branch Leaders Western Road, Brighton , were perfect in dealing with our move everything was very smooth and done professionally. Great agency to have as managing agents. I have move 3 times since been in Brighton for the past 6 years and i have to state that Leaders are the best one in my opinion for letting services.
1/5
GoogleThe did not show up for appointment. No apology received, no call in advance. Do not recommendNegativeResponsiveness, Quality, Professionalism, Value
Dear Mr/Ms Cociu, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Western Road, Brighton office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
5/5
GoogleI went into the office asking for a room to rent- after being told by Josh that you don’t offer this he proceeded to sit down with and show me different options and printed me out some of these. Although it wasn’t through Leaders I managed to find a room at a reasonable price.
5/5
Google5.0 /5 Leaders stood out from the other Estate Agents in Brighton and Hove in their helpful personal interested attitude and responses. Very pleased and impressed.
Hi Chris. Many thanks for taking the time to leave a review - and such a glowing recommendation, too! We will be sure to pass your feedback on to the team.
5/5
GoogleWe have had a wonderful experience with Andy and Cameron from the sales department during our very difficult chain. They acted as sellers’ agents and took better care of us than our own agents during the whole process. If we had to sell again, we would undoubtedly go straight to Leaders.
1/5
GoogleIf could give minus stars I would. Cowboy service, high fees, aggressive manager, greedy to the detriment of their customers! Avoid at all costs!!
Hi Kelly, We are sorry that you feel this way. Following the landlord pulling the deal, we did give you a refund of your full admin fee. We do apologise that it took some time to get back to you. If you would like to discuss this any further, please do not hesitate to contact the branch directly.
1/5
GoogleIt's hard to pin down, no calls, no email replies, never seen such behavior
Dear Adelina We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleWhat a waste of time wish never went to rent home from this agency. Rudeness levels are top.Avoid
Hi Joanne, we are saddened to see that our team in Western Road have received a low star rating following your experience with them. If you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please email us at customerrelations@lrg.co.uk as we would be more than happy to investigate this for you. Thank you from the Customer Service Team.
5/5
GoogleI have been contracted by Leaders to carry out repairs on properties all over the Brighton area for for several years now and have always found the team to be extremely professional, helpful and very friendly. The instruction process is very efficient and payment always on time. I can totally recommend their services. 5*
5/5
GoogleI have been in the same property for nearly 7 years and right from the start I got brilliant service and anything that goes wrong is fixed very quickly and everyone I have had to deal with have been very helpful here’s to the next 7 years.
5/5
GoogleI am very honored that I have received very good service and help. I am very happy in my current house. Although there have been some problems throughout the year, they will solve them for me as soon as possible, and solve many life troubles for me.
5/5
GoogleAfter having to deal with some "no's" and rejection, I stumbled over James at leaders and within 2 days, he found me an amazing house for me and my two teenagers, exactly what we wanted and needed. He looked after me and helped me very much. Thank you.
1/5
GoogleWorst letting agency in Brighton. Don't trust me, just ask around. They're notorious for being unhelpful, for being very expensive and looking for ways to not return the deposit. You pay them a hell of a lot of money and all they give back is a lot of hassle.
1/5
GoogleThe only thing these people 'lead' in is sucking. Rude, unprofessional liars. Don't waste your time or money
Hi Heena, thank you for your review. We take all negative feedback seriously. If you would like to discuss this matter further then please contact us at customerservice@leaders.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Leaders Sales won Gold for Best Estate Agent Guide 2023 Gold Award, Western Road branch at EA Masters 2022.
