Trusted Agent profile · East Sussex
★★★★★
395 reviews across 1 platform
119-120 Western Road, Brighton, East Sussex, BN1 2AD
Leaders Sales's office in East Sussex, at 119-120 Western Road, is rated 4.2 out of 5 across 395 reviews on 1 platform, including 395 Google reviews rated 4.2.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
GoogleMatt has recently agreed a new AST on my property. He provided a great service, with his helpful and attentive approach. Much appreciated.
Dear Simon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional service but kind and focused on making the customer feel as an individual person. George and Maria are very easy to deal with.
Dear George Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOur recent experience with Leaders has been a positive one.
Dear Lucy Eyers Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery easy process to find a property, Kerrie Knight and Alex were so helpful. Highly recommended for anyone looking for a property in Brighton and have. Thank you guys soooo much!! Brilliant!
5/5
GoogleRecently needed some help with advice on propertys in the area of brighton and knowing where to start and which direction to choose for the ideal property for my family . Been speaking to james H who i found extreamly helpful and guided me through every step of what i needed to know. He has Shown high levels of support and has given me the confidence i need for the next step to finding the right property. Im really thankful for jame's help Thank you. 10/10
4/5
GoogleI have lived in a leaders property for 12 years...Jane Crossfield managed the property I lived in. I found her to be on the ball, approachable and fair! If ever I emailed her she would ALWAYS get back to me in a timely manner and she would work hard to make sure everything ran smoothly what ever the problem and centred everything around me being the tenant! Louise Sutton did my 6 monthly checks and she was a joy to deal with, all of her reports were honest and fair and I felt that she was on my side.
5/5
GoogleJason, our property manager has been amazing! He has been very flexible and accommodating with certain situations. He is professional and efficient when replying and dealing any issues. Thanks for all your help, we really appreciate it. We have been with Leaders for the past four years now with two moves involved and they have been brilliant. They will ensure that you find a property that suits all of your wants and needs with no time wasting. Communication is excellent, any issues or problems with our properties have been dealt with professionally and quickly. Highly recommended letting agency!
5/5
GoogleExcellent service from Namphet and Paola, who looked after us so well during our tenancy.
5/5
GoogleGreat experience with leaders when I moved to Brighton. Very responsive and easy to work with, always answered any queries I had promptly. Thanks!
Dear Alex Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders are the Leaders! Fantastic communication and advice from Molly regarding our property. She kept us well informed & up to date. Thank you!
Dear Kate Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI came into the office to get some information on a property I had seen online and I cannot express how helpful your sales team were. Friendly and efficient they have made the process so easy and I can't thank them enough! I would definitely recommend the leaders sales team.
Hi Georgia, many thanks for taking the time to share your feedback. It's great to hear you are happy with the service and that you would recommend us! We will be sure to pass on your kind words to the team.
5/5
GoogleI am new to Brighton and gladly to met Laura Gelister in leader Letting. She is responsive and no non-sense conversations. I believe the next time to work with her for letting my next house will be an impressive experience.PositiveProfessionalism
Dear J T, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Western Road. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
4/5
GoogleStaff was helpful initially when I was moving. Particularly Alex came back to office beyond his working hours to provide the keys and ensure I reached the apartment.
5/5
GoogleUPDATE: Thank you so so much Francesca for your excellent support: ) We are very satisfied Leaders customers for more than 8 years.
Hi Farkas, we're happy you found our Property Managers Julie and Sophie to be so supportive during your time with us here at Leaders Western Road. Thank you for your kind comments. Customer Relations Team
5/5
GoogleMatt has recently agreed a new AST on my property. He provided a great service, with his helpful and attentive approach. Much appreciated.
Dear Simon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA pain free service from me , very organised and prompt in everything that they did for me , from point of 'check in' to 'check out' all of my issues and questions were resolved , I unfortunately did not have 1 property manager to deal with but have had very good experiences when dealing with Faye , Jamie, Chloe , Jon , Nikki , Ellie and Ben .... There a lots of staff in this agent and all very helpful .....This company is on the right lines
5/5
GoogleCharlotte at Leaders was quick to reply to my question on our property and provided the answer. Thank you
Dear Nick Reynolds Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders have managed my property in hove through many tenancies. The beauty of the full management service is in the first class troubleshooting service. Sophie has recently masterminded a route through a complex unexpected rewire requirement and has proven herself completely brilliant by getting the Leaders electrical contractor through floorboards of another flat. I couldn't have done any of the things she did with the many contacts she had. My bill has gone down, thanks to her hard work and initiative, from 8400£ to just under 3000£. Managing agents, good ones like Sophie at leaders, save you a fortune. Use them. Thank you so much!!!!!!
1/5
GoogleRented a property with Leaders for 3 years. Never will again. Incredibly disorganised, no communication between team members which made getting our issues resolved twice as difficult. No regard to tenants welfare and well-being, all about business and money and making things difficult for us
Hi Kyrstie, we are sorry to hear of the issues you have had with us during your time as a tenant. We pride ourselves on providing our customers with the highest level of assistance throughout their experience with us particularly if any maintenance issues arise so it is disappointing for us to hear that you feel you haven't received this. Within your review you have stated that there had been instances of disorganisation and lack of communication between members of the team which made getting issues resolved difficult. I have had the chance to discuss your comments with the property management team who have mentioned they feel all issues relating to the management of the property have been attended to in a timely manner however if this has not been the case then please get in touch and provide us with further details as this will allow us to look into any specific areas of concern. We do believe that when any issues arise through the use of effective communication we are able to swiftly address these and alleviate any concerns, we of course anticipate that any issues raised with members of the team will be addressed within a timely manner and would like to offer our apologies if this has not been the case for you at times previously, the branch and property management teams are aware of and understand the importance of effective communication in our role as managing agent especially between themselves. I understand that you vacated the property before the end of the fixed term which the team were aware of but last month were contacted by the lettings team to enquire whether they could attend to take some photos, I recognise this partially supports your point about a lack of communication between teams however feel it important to highlight that despite the fact you had vacated as the tenancy was still deemed as active on our system as you were still liable for the property the team wanted to ensure that it was okay for them to attend and take some photos. We recognise the importance of all reviews and appreciate you giving us the chance to improve moving forward by providing us with your feedback about your experience, we would like to offer our apologies again that you feel the service you have received has not been up to the high standards expected of Leaders. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Leaders
5/5
GoogleSelica helped me get the best room and took her time to show me another property which she thought could be the right one for me. 5 stars and I can’t wait to move in. she the best.
Hi Nisar Faghiri, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Western Road branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleLaura worked swiftly through my application for a long term rental and minimised the time and effort for me to get all the paperwork done. Laura’s attention to detail and quick responsiveness made my experience with Leaders outstanding.
Hi Gyorgy. Thank you for taking the time to let us know how we did. It was lovely to hear of the service provided by Laura and we were able to meet your expectations. We hope you have a great day! Kind regards Customer Care Team
1/5
GoogleOverpriced fees. They are nice until get your money then stop replying emails, rude on the phone. It took more then 1 month to get my deposit back after many emails and phone calls. I had to make a claim on TDS to put some pressure.
Hi Dani, many thanks for sharing your honest feedback with us. We are really sorry to hear that you are not satisfied with your recent experience with our Western Road branch in Brighton. We would really like to discuss this with you further so we are able to understand what went wrong and put things right. At your earliest convenience please contact the branch manager directly or alternatively contact us at customerservice@leaders.co.uk. Many thanks, Leaders
4/5
GoogleI was offered to visit a one-bedroom just after I came in, so they drove me there. When I decided to take it, things were quite fluid. I especially enjoyed their online services to pay the fees, managing the deposit and the utilities and signing the lease.
Hi Pascal, many thanks for your feedback.
5/5
GoogleLeaders Western Road has always provided excellent, highly professional and personal service to me as a landlord with them these last 25 years - very important to me as I live in Scotland some 450 mls away and I know that my 2 properties are well tenanted and I am not just a number but a well remembered face when I do pop in to the office where the long service staff there, simply by their presence assure me that I have chose well when appointing them as Agents in 1989. Thank You to Everyone at Western Road !!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Sales's East Sussex office has 395 reviews across 1 platform: 395 on Google.
Leaders Sales East Sussex is rated 4.2 out of 5 across all 395 reviews, and 4.2 out of 5 on Google from 395 reviews.
Leaders Sales East Sussex, 119-120 Western Road, Brighton, East Sussex, BN1 2AD.
