Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey were late for a booking and told me they were stuck in traffic. Their office was a 4 minute walk away.
Ben · 21 June 2021
Agent replied · 20 June 2024
Dear Mr Allwright, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Brighton office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk
Kind regards, Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleGary Copleston, what a man.
Hooked us up with our dream apartment and we've been very happy with his service before and after the move in date.
Jack · 22 June 2019
Agent replied · 20 June 2024
Hi Jack, we are delighted to read that Gary has been able to provide you with such a positive experience in your search for a property. We are so pleased that you are happy with your new property, if there is anything we can do to help in future then please do not hesitate to get in touch! Kind Regards, Leaders
★★★★★ 5/5
GoogleThe branch Leaders Western Road, Brighton , were perfect in dealing with our move everything was very smooth and done professionally.
Great agency to have as managing agents.
I have move 3 times since been in Brighton for the past 6 years and i have to state that Leaders are the best one in my opinion for letting services.
Luis · 22 June 2019
★★★★★ 1/5
GoogleThe did not show up for appointment. No apology received, no call in advance. Do not recommendNegativeResponsiveness, Quality, Professionalism, Value
Viorelia · 21 June 2021
Agent replied · 20 June 2024
Dear Mr/Ms Cociu, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Western Road, Brighton office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk
Kind regards, Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleI went into the office asking for a room to rent- after being told by Josh that you don’t offer this he proceeded to sit down with and show me different options and printed me out some of these. Although it wasn’t through Leaders I managed to find a room at a reasonable price.
Alex · 21 June 2020
★★★★★ 5/5
Google5.0 /5
Leaders stood out from the other Estate Agents in Brighton and Hove in their helpful personal interested attitude and responses. Very pleased and impressed.
Chris · 22 June 2016
Agent replied · 20 June 2024
Hi Chris. Many thanks for taking the time to leave a review - and such a glowing recommendation, too! We will be sure to pass your feedback on to the team.
★★★★★ 5/5
GoogleWe have had a wonderful experience with Andy and Cameron from the sales department during our very difficult chain. They acted as sellers’ agents and took better care of us than our own agents during the whole process. If we had to sell again, we would undoubtedly go straight to Leaders.
Ivana · 21 June 2020
★★★★★ 1/5
GoogleIf could give minus stars I would. Cowboy service, high fees, aggressive manager, greedy to the detriment of their customers! Avoid at all costs!!
Kelly · 22 June 2016
Agent replied · 20 June 2024
Hi Kelly,
We are sorry that you feel this way. Following the landlord pulling the deal, we did give you a refund of your full admin fee. We do apologise that it took some time to get back to you. If you would like to discuss this any further, please do not hesitate to contact the branch directly.
★★★★★ 1/5
GoogleIt's hard to pin down, no calls, no email replies, never seen such behavior
Adelina · 21 June 2021
Agent replied · 20 June 2024
Dear Adelina
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleWhat a waste of time wish never went to rent home from this agency. Rudeness levels are top.Avoid
Joanne · 21 June 2020
Agent replied · 20 June 2024
Hi Joanne, we are saddened to see that our team in Western Road have received a low star rating following your experience with them. If you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please email us at customerrelations@lrg.co.uk as we would be more than happy to investigate this for you. Thank you from the Customer Service Team.
★★★★★ 5/5
GoogleI have been contracted by Leaders to carry out repairs on properties all over the Brighton area for for several years now and have always found the team to be extremely professional, helpful and very friendly. The instruction process is very efficient and payment always on time. I can totally recommend their services. 5*
Cliff · 22 June 2018
★★★★★ 5/5
GoogleI have been in the same property for nearly 7 years and right from the start I got brilliant service and anything that goes wrong is fixed very quickly and everyone I have had to deal with have been very helpful here’s to the next 7 years.
Sheena · 21 June 2020
★★★★★ 5/5
GoogleI am very honored that I have received very good service and help. I am very happy in my current house. Although there have been some problems throughout the year, they will solve them for me as soon as possible, and solve many life troubles for me.
Bing · 21 June 2020
★★★★★ 5/5
GoogleAfter having to deal with some "no's" and rejection, I stumbled over James at leaders and within 2 days, he found me an amazing house for me and my two teenagers, exactly what we wanted and needed. He looked after me and helped me very much. Thank you.
Rachel · 22 June 2019
★★★★★ 1/5
GoogleWorst letting agency in Brighton. Don't trust me, just ask around. They're notorious for being unhelpful, for being very expensive and looking for ways to not return the deposit. You pay them a hell of a lot of money and all they give back is a lot of hassle.
Laurentiu · 22 June 2018
★★★★★ 1/5
GoogleThe only thing these people 'lead' in is sucking. Rude, unprofessional liars. Don't waste your time or money
Heena · 22 June 2017
Agent replied · 20 June 2024
Hi Heena, thank you for your review. We take all negative feedback seriously. If you would like to discuss this matter further then please contact us at customerservice@leaders.co.uk
★★★★★ 5/5
GoogleVery professional and easy to deal withPositiveResponsiveness, Professionalism
David · 21 June 2021
Agent replied · 20 June 2024
Hi David Patrick,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Western Road. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleThey are the best agency on Brighton and the service is excellent. They have all the necessary things and they are very good people. We are from Chile and we felt very well with all the team of Leaders organization. I strongly recommend this wonderful company.
Nicolás · 22 June 2019
★★★★★ 1/5
GoogleWorst letting agent I have ever dealt with.
John · 21 June 2020
Agent replied · 20 June 2024
Hi John, We are saddened to see that our team in Western Road have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please reach out to us via email at customerrelations@lrg.co.uk and we would be more than happy to discuss this with you. Kind regards, Hannah - Customer Relations Team
★★★★★ 5/5
GoogleVery happy! the guys are very good at what they do, extremely pleased.
Bob · 22 June 2017
Agent replied · 20 June 2024
Hi Bob, thank you for taking the time to share your feedback. We are glad you are extremely pleased with the service provided and we'll be sure to pass on your kind comments to the Brighton Western Road team.
★★★★★ 5/5
GoogleRented a property for 12 months. Very quick and easy to deal with, fast response when something went wrong with the flat. Very nice property managers and gave plenty of notice when they needed to come to the property.
Jonathon · 21 June 2020
★★★★★ 5/5
GoogleAs a landlord I was very impressed at their top class service
Louise · 23 June 2015
Agent replied · 20 June 2024
Thankyou for your review. We are glad you were impressed with our service.
★★★★★ 5/5
GoogleMy wife and I have been in our property for nearly 2 years now, and Tracey has always provided an excellent service! She is very friendly, quick to answer and very efficient. I would definitely recommend Leaders.
Chris · 21 June 2020
★★★★★ 5/5
GoogleLeaders the best agency!!! We are really happy! Thank youuu!
Anca · 22 June 2017
Agent replied · 20 June 2024
Hi Anca, many thanks for taking the time to share your feedback. We are so pleased you have been happy with the service and will be sure to pass your kind words onto the branch.
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