Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible service by little boy Sebo.
Likit · 22 June 2019
Agent replied · 20 June 2024
Hi Likit, we’re saddened to read your comments about your experience with our team at Western Road. We are concerned by your feedback about our team, from our records we have been unable to locate you as a registered customer with our office at Western Road, I know Gary Copleston the Lettings Manager is eager to discuss your review with you to gain a better understanding of the issues you have faced and to see if he can help turn your experience with us into a more positive one; If you are happy to do so then when you have the opportunity please reach out to Gary on 01273 720 714 Kind Regards, Leaders
★★★★★ 5/5
GoogleThey are so amazing staff; helpful and so friendly. They never hesitate to help me. All of them are nice especially the guy I have dealt with ‘Alex’. Thank you so much for everything.
Alqahatni · 22 June 2019
★★★★★ 1/5
GoogleAn administration charge of £342 for a property that I lost out on because the landlord chose someone else and, 10 days later, I'm yet to have the money refunded. Some problem with "customer accounts", apparently.
Anthony · 23 June 2015
★★★★★ 5/5
GoogleThey are responsive, generally professional, and welcoming :) I'd definitely recommend them :)
Meet · 21 June 2022
★★★★★ 5/5
GoogleLeaders were great and helpful in assisting us with moving to Brighton. Would highly recommend. The team (Laura, Josh, Ruth, Amy) were fantastic!
Jake · 21 June 2020
★★★★★ 5/5
GoogleAlex who works at leaders is very friendly and helpul, has been amazing in corresponding with us about our rental! Would highly recommend.
Matilda · 22 June 2019
★★★★★ 5/5
GoogleExcellent and very professional service from Josh Adams at Leaders in Western Road.
Would definitely recommend
5/5 for customer service
Jessy · 21 June 2020
★★★★★ 5/5
GoogleI recently dealt with a lady called Skye, she was very polite and extremely helpful! Overall fantastic customer service, would Definitely reccomend.
Dannie · 22 June 2019
★★★★★ 5/5
GoogleCouldnt fault Leaders in Western Road - helpful sales staff and they kept in contact at every step through to completion.
Janet · 22 June 2019
★★★★★ 5/5
GoogleI spoke with Faye about a few queries I had. She was fantastic, very friendly, polite and professional. Good job Leaders!
Kelly · 22 June 2019
★★★★★ 5/5
GoogleOne of the best rental offices for selling apartments and real estate in Brighton.....
Ali · 21 June 2021
★★★★★ 5/5
GoogleWe are just moved in our new house and we are happy..Agent Alex help us a lot..I recommend Leaders agency..
Ilia · 22 June 2019
★★★★★ 5/5
GoogleVery helpful staff, have quickly addressed any issue that we've raised with them. Best agent we've had so far.
Leonie · 22 June 2019
★★★★★ 5/5
GoogleGreat Service recently helping me getting my Flat Sold - Andy in particular was a great help with everything
Christopher · 22 June 2019
★★★★★ 3/5
GoogleFriendly people, not very professional, but nice. Just do not contact them via email, they will never reply. Very good property.
Jan · 22 June 2017
★★★★★ 5/5
GoogleFantastic firm!! Jon Bennet and Sophie have been amazing at sorting my issues out!! Highly recommend
Lauren · 22 June 2018
★★★★★ 5/5
GoogleVery helpful, treated as an individual and could tell they really cared.
Skylark · 22 June 2019
★★★★★ 4/5
GoogleRating only, no written review.
Joshua · 3 September 2025
Agent replied · 9 September 2025
Dear, Joshua Cohen! Thanks for the great review! All the best, Customer Care Team
★★★★★ 5/5
GoogleGreat office respectable staff. Thanks
Ayham · 21 June 2020
★★★★★ 4/5
GoogleThe staff were very nice and helpful.
Terry · 22 June 2019
★★★★★ 5/5
GoogleVery helpful and a good experience....
Sam · 22 June 2019
★★★★★ 1/5
GoogleThey canceled a flat view without notice.
Micaela · 22 June 2018
★★★★★ 4/5
GoogleRating only, no written review.
King · 28 December 2024
Agent replied · 28 December 2024
Dear King Kingsley, Thank you for the great review of our Leaders Estate Agents Western Road team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
★★★★★ 1/5
GoogleRating only, no written review.
Oscar · 15 June 2024
Agent replied · 20 June 2024
Dear Oscar Maydon, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
