Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
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5/5
GoogleAs a Landlord I have been using Leaders for twenty years and they have always done a great job in finding me good tenants. My latest manager Jason Day took over my properties last year and has been superb. Great communication from him to both me and my tenants. Thank you Jason ๐ David Crewe โฆ
David ยท 18 June 2022
Agent replied ยท 17 June 2024
Hi David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders Estate Agents Brighton Marina.
Kind regards
Customer Care Team
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5/5
GoogleI had a great experience with Leaders thanks to Boe.
She is very professional and friendly!! :)
Veronica ยท 18 December 2024
Agent replied ยท 25 December 2024
Dear Maria V Homewood Escobar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHad a brilliant experience with Leaders. Molly was incredibly helpful, patient and professional - managing to get me from first viewing to moved in, in about a week! Highly recommended.
Iain ยท 18 May 2024
Agent replied ยท 17 June 2024
Dear Iain Simons
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRecently moved into a new flat and Molly and Chloe is a fantastic team. Always kind and is providing a very professional services. Really a pleasure to work with them.
Jens ยท 18 May 2024
Agent replied ยท 17 June 2024
Dear Jens Gadegaard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe rent an apartment in Brighton Marina through Leaders. Throughout the whole journey from viewing to moving in, Andre and his team have been rendering excellent support with professional manner. I have no doubt to rate them 5 stars with two thumbs up too.
Clarence ยท 18 June 2023
Agent replied ยท 17 June 2024
Dear Clarence
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThanks to Dan and Chloe in Brighton Marina helped us went through the renting successfully, there was a issue in the end of process, they worked extra hour to solve the problem. so far, I experienced that they are being caring and professional, I would love to recommend to all my friends who will move to Brighton.PositiveResponsiveness, Quality, Professionalism, Value
Emma ยท 18 June 2021
Agent replied ยท 17 June 2024
Hi Emma W,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Brighton Marina branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleRecently rented a flat with Leaders. My letting agent was Chloe Bradwell, she was super professional, helpful, efficient, and patient, she showed me every flat I requested promptly and secured my chosen flat on the very same day. definitely recommend Chloe.
Sofia ยท 18 June 2023
Agent replied ยท 17 June 2024
Dear Sofia,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleI recently had an issue with a leak in my unit, and she responded incredibly quickly. Her prompt attention and efficiency in getting the problem resolved were truly impressive. Not only did she handle everything professionally, but she also kept me informed every step of the way, making the whole process stress-free. I appreciate her dedication and hard work. Thank you, Francesca, for going above and beyond
Vijay ยท 17 August 2024
Agent replied ยท 24 August 2024
Dear Vijay Jose
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRebecca Eager does a fantastic job for me on a couple of properties I let out. Always does her best for the landlord in getting best prices on maintenance contractors etc also obviously has great rapport with my tenants to keep them happy and informed. If it wasn't for Rebecca......
Shaun ยท 11 April 2025
Agent replied ยท 25 April 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleI had an amazing experience selling my house with Leaders. Special mention to Kayleigh who was so patient with me and carefully explained what needed to happen every step of the way. I honestly couldn't rate her professionalism and responsiveness enough, she really did take a lot of the stress out of selling. Thanks Leaders!
Jessica ยท 18 June 2021
Agent replied ยท 17 June 2024
Dear Jessica,
Thank you for taking the time to review your recent experience you have had with Kayleigh and our team at Leaders Estate Agents Brighton Marina. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
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5/5
GoogleMolly Sibun was very friendly and professional in her presentation of the property and I have no hesitation in awarding a 5-star rating.
Stuart ยท 18 April 2024
Agent replied ยท 17 June 2024
Dear Stuart Sanderson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleLeaders at Brighton Marina is a phenomenal team! They are professional and courteous. They respond quickly to emails and phone calls. They made our move to (and from Brighton) such a simple process. Highly recommend!
Lorena ยท 18 June 2023
Agent replied ยท 17 June 2024
Dear Lorena
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe initially got in touch with Leaders back in May and have been trying to secure a perfect property for the last 3 months. While other letting agencies took our details and never got in touch, Molly from Leaders has been actively helping us in our search and now found us the ideal property that is pet friendly and within our budget. She has been friendly, brilliant and responsive, really going out of her way to communicate with the landlord on our behalf. Thank you!
Rhys ยท 22 August 2023
Agent replied ยท 17 June 2024
Dear Rhys Rychter
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI recently viewed a property with Spencer. He was so very friendly, informative and very professional. His knowledge of the property I was viewing was excellent. He answered all my questions about the property thoroughly. There was no rushing which I appreciated. Thank you so muchPositiveResponsiveness, Quality, Professionalism, Value
Lucy ยท 25 August 2021
Agent replied ยท 17 June 2024
Hi Lucy Arkwell,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Brighton Marina branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleI would highly recommend Leaders, and want to especially thank Molly for an amazing, professional, friendly service, who helped every step of the way. Thank you so much.
LAYLA ยท 21 October 2023
Agent replied ยท 17 June 2024
Dear Layla Larham
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleLeaders always find us the best tenants and assist us seamlessly through the letting process every time.
Tony ยท 16 January 2026
Agent replied ยท 16 April 2026
Dear Tony Smith
We greatly appreciate your 5-star review and the time you took to share your โฆ More
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5/5
GoogleHi, I dealt with Chloe to see different apartments that fit the specifications I want. Chloe was professional in dealing with me, kind, patient, responding to calls and emails quickly and cooperating until the last moment. Pleased to deal with Leaders Estate Agents Brighton Marina. Many thanks.PositiveResponsiveness, Quality, Professionalism
Sara ยท 18 June 2021
Agent replied ยท 17 June 2024
Hello Sara Alansari
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
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5/5
GoogleI want to thank Boe, Chloe and Lynn for all of their help in aiding a smooth transition to my new property! The process was handled beginning to end, with great communication.
Thank you!
Alfie ยท 18 January 2025
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2/5
GoogleThings appeared to go well but don't trust their inventory. Make sure you mark things when checking in appropriately as they seem to be in cahoots with land Lords trying to scam you out of extra money when you move out. Be careful.
Also maintenance issues don't get addressed in a timely manner. I wouldn't use them again. It could just be the landlord I had was scummy but I have no way to be sure so better to warn others.
Shashank ยท 18 June 2023
Agent replied ยท 17 June 2024
Dear Shashank Narayanasamy,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleDealing with Molly has been a pleasure very courteous and helpful,all queries dealt with speedily and efficiently.
Eamonn ยท 18 May 2024
Agent replied ยท 17 June 2024
Dear Eamonn Omalley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleLC Flooring have undertaken various different projects for Leaders Property Management over the years. However, more recently we have had the pleasure of working with Jason Day who has provided us with an excellent service in terms of his professionalism, efficiency and fantastic communication skills.
Thanks Jason!
LeePositiveProfessionalism
Lee ยท 18 June 2021
Agent replied ยท 17 June 2024
Hi Lee Cattell,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Brighton Marina. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleWe just moved into an apartment in Brighton Marina. The Leaders team were absolutely fantastic in organising everything. Andre in particular has been an absolute star. He took us through all the steps in a very organised way. His communication through emails was spotless, responding straight away and with answers to our problems. He just made the whole process very easy for us. Most importantly he welcomed us with a warm handshake and a smile. Thank you for everything!
Chrysoula ยท 18 June 2023
Agent replied ยท 17 June 2024
Dear Chrysoula,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleNice agency, friendly and welcoming! Their staff have been very professional, helpful and accommodating. Adam has been helpful as we are moving from renting to buying our own property, making our transition way less stressful. Thank you Adam.PositiveResponsiveness, Quality, Professionalism
Dajana ยท 18 June 2022
Agent replied ยท 17 June 2024
Hi Dajana, we're glad to hear you found the staff at our Leaders Brighton Marina both friendly and welcoming. Thank you for your review and kind words about Leaders.
Kind regards
Customer Relations Team
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5/5
GoogleAfter dealing with many intown agencies and having had comments such as "I don't work for you I work for my client" I was absolutely delighted with the aproach from the Team in the Marina Agency.
They provided a 5* service to me and my family and little things such as the welcome package goes far. Must also say the after onboarding service is excelent too.
A true testimonial to what an Estate Agency should operate.
Emanuel
Emanuel ยท 18 June 2023
Agent replied ยท 17 June 2024
Dear Emanuel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.