Trusted Agent profile · East Sussex
★★★★★
387 reviews across 2 platforms
NO.2 Church Road, Hove, East Sussex, BN3 2FL
Elliotts's office in East Sussex, at NO.2 Church Road, is rated 4.9 out of 5 across 387 reviews on two platforms, including 56 Google reviews rated 4.4.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotSelling our flat
Steve was professional and really helpful when we decided to sell our flat .Steve and his team are quick to respond to any questions.This made navigating our way through our sale less stressful.I would recommend elliots to other people.
thanks you so much for taking the time to post the review Julie, so pleased we could help.
5/5
TrustpilotI was looking for a flat in Hove and…
I was looking for a flat in Hove and Symon Back helped me with multiple viewings. It was very enjoyable and informative. He knew all key details about the flat and spent much time addressing my many questions. I fully recommend this agency and am very grateful that Symon made this a very easy informative process. Many thanks.
Thank you for taking the time to post the review, it is very much appreciated.
5/5
TrustpilotMade a stressful process as straightforward as possible
Ben and Brian did a great job on my sale. They partnered well with another agency to get a buyer and managed to negotiate the buyer down from wanting to knock money off the price to a reasonable figure. They were great at communicating and did their best to advance the sale, proactively seeking information from the buyer and facilitating us being in direct contact at the right time of the transaction so we could agree last details. If only the other agents up and down the related chain had provided such a service.
Thank you Jenni, hope you are now settled in to your new home. Really good to hear you were pleased with what we did and we try really hard to make sure everybody knows what's going on, so the comments on our levels of communication are important to us so thank you again.
4/5
TrustpilotJordan was really responsive and always…
Jordan was really responsive and always personable, even with I was sending questions his way almost everyday. I felt I could always rely on the team at Elliotts; which as a first time buyer really meant a lot.
Thanks for posting the review Dan, hope you are settling in well.
5/5
TrustpilotBuying and selling through Elliotts - both 100%
Nothing was too much trouble for Elliotts. Even after our offer had been accepted, they came out twice so other members of the family could see the flat. Their communication was excellent always. We talked to Ben, Jordan, Sally and Symon - all A1. They even recommended an excellent conveyancing solicitor. There are bigger Estate Agents in Brighton and Hove. We have used two in the past and they are not as good.
So good of you to take the time to post the review John, delighted you were happy with everything we did, and hope you are enjoying the new flat!
5/5
TrustpilotSteve Boone and his team were very helpful
Steve Boone and his team were very helpful during our sale process. Communication was excellent and supportive. We could always get hold of someone for discussion and advice either straight away or on a timely return call. Friendly and professional team.
Thank you so much for posting the review, glad it all went smoothly and we appreciate your positive feedback.
5/5
TrustpilotProfessional and proactive
Steve, Symon and the team at Elliotts have been fantastic throughout the whole sale process of our property. We found them all to be extremely professional, proactive and just a pleasure to work with. I would not hesitate in using them again in the near future.
Thank you so much Jamie, your comments are very much appreciated!
5/5
TrustpilotI could not recommend Elliotts highly…
I could not recommend Elliotts highly enough. Steve and the team provided us with updates at all stages, responding swiftly to any queries we had. The purchase process was incredibly smooth because of their time and diligence.
Thank you for taking the time to post the review Bryn, much appreciated and hope you are enjoying life in the centre of Town!
5/5
TrustpilotSale of Apartment
Right from the start, Symon was friendly and professional. He has worked hard to ensure the sale of my mum's apartment went through on time. Would definitely recommend him and the Company to prospective sellers.
Thank you for taking the time out to post such a great review Deborah, much appreciated.
5/5
TrustpilotWe chose to use Elliotts when putting…our house on the market.
We chose to use Elliotts when putting our house on the market as they were the most transparent, realistic and knowledgeable agents that we spoke to.Our experience from start to finish has been simple, VERY speedy, and stress free!This is entirely down to the team at Elliotts. I have to mention Symon in particular who in my opinion is incredibly adept at his job. Symon has given us fantastic advice, given us room to breathe and generally is sh#t hot at his job!!I can't thank him and the team at Elliotts enough.
Thanks you so much for posting such a great review, feedback on how we did and on Symon in particular is very much appreciated.
5/5
TrustpilotA very good service from Jordan
A very good service from Jordan - communication flowed well between my buyer and Elliots. Jordan kept me up to date and managed my buyer extremely well. I am now in my new home, which I love. Well done Jordan
Thank you taking the time to post this Rachelle, glad you are happy in your new home and settled in!
5/5
TrustpilotGreat agents
Great agents - responsive, professional and accountable. Ben was always a pleasure to deal with and worked hard to get things on track. This is coming from a buyer rather than a seller so you know they're doing a good job!
Thank you Mark, enjoy the flat and being by the sea!
1/5
TrustpilotRude and unprofessional
Rude and unprofessional staff member that is not keeping up with the current market. They have overvalued too many properties to gain clients and clearly panic when buyers can call their bluff. My experience with Elliott's is the reason why no one trusts or likes estate agents.From the response it's still clear that they are unaware that it is illegal to not pass on offers which was stated by the agent on the phone and a report has been made to the Property Ombudsman regarding illegal activity, pressure and intimidation tactics, degrading members of the public and lack of professionalism. Mortgage approvals have declined to the lowest levels in 25 years, interest rates have risen once again and house prices have continued to fall. Once again, I put in my offer being aware of the market and they seem very proud or gleeful in fact to put people in negative equity. If I put in a low bid and someone puts in a higher one, thats honestly how selling houses works so there is no need to aggressively talk to a buyer like that. An offer is an offer I just worry about sold prices and market information. So watch out buyers, don't listen to the nonsense! It's an important reminder as a buyer that estate agents don't have your best interest at heart.
Whilst we fully appreciate we have a duty of care to potential buyers, our core values are always to act in the best interest of our clients. Submitting an offer at a figure which was 34% below the upper end of the guide price did indeed offend our client, and who thanked us for dealing with it professionally on their behalf. When it was suggested by us that any such offer was likely to offend and lack credibility, we were neither rude or unprofessional, but this resulted in an aggressive response and threatening comments to members of our team who felt utterly intimidated. It is of little surprise your opinion of Estate Agents is as it is with this approach. We have full recordings of all the conversations to support our position and we are delighted to report that the property in question is now under offer at almost £100,000 higher then the offer you submitted.Additional Response: With regard to submitting the offer to our client, please re read our response above.
5/5
TrustpilotHighly recommended
Elliotts were really professional and hugely supportive throughout my property purchase. My purchase proved to be complex and they went over and above as the liaison point between myself and the property sellers, and our respective solicitors.
Really grateful you took the time to post the review Vanessa, we really do try so hard not just to find buyers but to help get the sale through so it is rewarding to know we helped along the way.
5/5
TrustpilotGreat team - would recommend
I bought a flat that was being sold by Elliotts. The team and my main point of contact - Ben - was very communicative, responsive and proactive chasing down rogue solicitors and getting things over the line. I'm very grateful and would recommend them! And very happy with my flat :)
Thanks so much Ben, and so glad you are loving the flat!
5/5
TrustpilotReally helpful team and Ben was an…
Really helpful team and Ben was an essential source of sanity at a time when the sale was getting down to the stressful stuff.
Thank you Zoe, so glad we were there to help and thank you for the doughnuts!
5/5
TrustpilotI purchased my house through Elliotts…
I purchased my house through Elliotts and it was a very painless process. A sensible seller helped and Symon kept us all informed throughout the process and made sure that we were able to complete in quite tight timelines. Overall, I was very pleased wit htheir service
You also helped move things along Nigel, nice smooth transaction alround!
5/5
TrustpilotRecently sold my flat through Elliotts
Recently sold my flat through Elliotts, had used them previously and was impressed with the service they provided. On this occasion they did not disappoint from valuation to completion they were a highly professional team and kept me informed throughout, Would highly recommend Elliotts, house buying/selling is a stressful experience but they made it easier with their support and care
Thank you so much for the post David, much appreciated and so glad you came back to us, enjoy life in the sun!
5/5
TrustpilotSymon the superstar!
Nothing but positive things to say about Elliotts. Symon and all the staff were absolutely amazing and did a great job in selling our flat.From start to finish Symon kept us up to date with viewings, questions and couldn’t have been more helpful if he tried.I would recommend Elliotts to anybody.
Thank you for posting such a complimentary review, best wishes and good luck in your new area!
5/5
TrustpilotThank you!
A big thank you to Steve for making our purchase as simple and stress-free as possible!
Thank you Daniel, hope you are enjoying the house!
5/5
TrustpilotGreat Estate Agents
I've used Elliotts a few times to find me tenants for my rental property. I wouldn't go anywhere else! I trust them to find me the right person, not just pick the first applicant. They're extremely efficient, proactive, friendly and approachable. I would highly recommend them to anyone.
Really good feedback Vanessa, thank you so much for taking the time to post.
5/5
TrustpilotProfessional and efficient
À thoroughly professional and efficient company. I appreciated the level of communication and feedback in particular. Elliotts did a sterling job in à difficult market. Highly recommended!
Thank you so much for posting such a positive review and for taking the time to do it.
5/5
TrustpilotElliotts estate agents
Symon was proactive and positive from the start - providing me with regular updates throughout the process. Symon's knowledge and support was invaluable to helping a stressful situation much easier. The whole Elliotts team were friendly and helpful.
Thank you Sarah, so glad we could help and appreciate your kind comments.
5/5
TrustpilotExcellent service
Excellent service - professional and helpful. The team kept in touch from start to end, promptly following up any concerns or queries. They were all really pleasant to deal with and helped make the process smooth and painless! I'd fully recommend Elliott's to anyone wanting to sell their home.
Thank you for your positive review and comments which are very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Elliotts's East Sussex office has 387 reviews across two platforms: 56 on Google, 331 on Trustpilot.
Elliotts East Sussex is rated 4.9 out of 5 across all 387 reviews, and 4.4 out of 5 on Google from 56 reviews.
Elliotts East Sussex, NO.2 Church Road, Hove, East Sussex, BN3 2FL.
