5/5
TrustpilotExcellent tour
Jack was delightful and answered any questions we had. He was well informed and knew the house which was very helpful.
Trusted Agent profile · East Suffolk
Your Move Oliver James, Beccles reviews in East Suffolk
★★★★★
239 reviews across 2 platforms
26-28 New Market, Beccles, NR34 9HD, East Suffolk, NR34 9HD
Part of Your Move & Reeds Rains Oliver James, see every office.
Your Move's office in East Suffolk, at 26-28 New Market, is rated 4.4 out of 5 across 239 reviews on two platforms, including 90 Google reviews rated 4.7.
Reviews
Every review we hold for the East Suffolk office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleLee has been amazing from first point of contact and regular communication to see how we were getting on in find our house was really lovely. Very relatable and great at communication. He has made us feel like we are important. Your move is extremely lucky to have a great guy on their team! I highly recommend Lee to be your estate agent
Agent replied · 23 October 2024
Hi Jacoba, Thank you so much for your 5* review. We're thrilled to hear you have had such a good experience with Lee, he is certainly a very valued member of our team and we will be sure to pass on your kind words. We wish you all the best with your move. Kind regards, Your Move - Beccles
5/5
TrustpilotYour Move Ramsgate 1st Class Service!
We had a very awkward and difficult buyer for our house, almost to the point of being obstructive. The guys here did a fantastic job in completing the sale. Jamie, bless him, dealt with an awful lot of problems from our buyer, but went way above and beyond the service I would expect from an estate agent. His tact, diplomacy and negotiation skills are second to none. Their fees are also very reasonable indeed. If I ever need to sell another property, I won't even bother looking at other agents, I would go straight to Your Move. Absolutely 1st class service!!!
Agent replied · 22 October 2025
We're happy to hear that we delivered a great service during a difficult sale. We appreciate your kind words regarding our team. Thank you for your high recommendation; it means a lot to us. Regards, Your Move
5/5
TrustpilotI would highly recommend Your Move…
I would highly recommend Your Move Whickham for the excellent service they provided throughout the sale of my house. The team were professional, helpful and supportive from start to finish, keeping me informed at every stage of the process.
Agent replied · 22 September 2026
We are incredibly grateful for your wonderful feedback regarding the sale of your house. We are so pleased to hear that our team's professionalism, communication, and attention to detail made the process smooth and well-managed for you. Your kind words are truly appreciated, and we are delighted to know you would recommend us. Regards, Your Move
5/5
TrustpilotFrom start to finish Your Move have…
From start to finish Your Move have made the process so easy and stress free. Thank you to Hannah and David for the initial support and Sharon who kept me up to speed with the ongoing process to completion. A great team in the Darlington office - thank you
1/5
GoogleShocking unprofessional service! Booked viewing last week to see the property at the Meadows, Thurton for today at 1pm. I phoned Oliver James office one hour before the viewing to confirm the postcode ( as they failed to send me confirmation email) to be told that they haven’t booked me in! In fact they have cancelled all the existing viewings due to vendor not being well but failed to communicate it to me, and also the vendor has got an offer already that they are considering. When I told them that based on the listing we were planning to go with the strong offer as this property was our Nr1 choice from all the listings, we were told that unfortunately we will not be able to see the property at all but we can make an offer if we want without seeing it. That was just an absurd suggestion from them as if you ever buy a house without viewing it??!! We drove to see this property for 4 hours with a child, they knew that we are not from the area so could have communicated at least. Absolutely mind boggling attitude, treated me like an absolute zero! Potential buyers Avoid, and sellers be aware that the serious buyers can be treated like a complete nothing. Will not be using this company again. Based on my experience, expect to be completely let down by this office. Although the director Ollie called me later today to apologise and say he will investigate this, that does not change the situation. Unprofessional business. ***Post reply. As I mentioned to you on the phone that I have not received any cancellation email from your agency whatsoever and I did check the junk mail too, and you replied to me that you usually send block emails. So your claims now that you have sent me an email are untrue, and you know it. Nobody offered me any solution, nobody offered to rebook my viewing or anything like that. I was told quite bluntly that will not be able to have a viewing, even when I said that we were going with a very good offer (over asking price), I still was not given any choice. Apart from, that I could make an offer without viewing (I am appalled if you consider it to be a good solution)! You recommend to spend 270k on a property without seeing it??? It is unfortunate to see that you can’t admit that just didn’t send me an email to cancel my booking and I’ve traveled over 4 hours with a toddler for the viewing. And no, you did not offer me a solution! That just shows the poor level of your integrity.
Agent replied · 23 October 2024
Dear Julia, Thank you for leaving us a review. Customer service is of highest priority to our company and of course we are always disappointed to hear of a negative experience. Having looked into this matter further and as explained on our telephone calls, whilst we were aware of the date and time you were hoping for, it was explained that we would come back to you once we were able to confirm the date and time with our seller, as the property was occupied. We acknowledge a confirmation email would not have been sent to you, as the viewing was not confirmed. As well as an offer being received on the property from a previous days viewing we subsequently received instructions from our seller to hold fire on any further viewings whilst the offer was considered and also whilst they were experiencing some ill health. At this point, yourself and all other recent enquirers were emailed to explain the situation and that no viewings were going to be booked until we received further instruction. This email was sent two days in advance to the day you were hoping to view. Because of these reasons, we were of course surprised to hear from you when you called to ask for address details and we did sympathise with the unfortunate situation. Whilst a team member talked through the situation and tried to offer solutions, you explained you did not wish for them to assist you any further. Keen to understand your experience, our director called you on a day of annual leave, to discuss your concerns and again after listening and offering solutions / further investigation you explained you did not wish for us to take any further action. Of course if there is anything more we can do for you or if you would like to discuss matters further, please contact us on beccles@your-move.co.uk. Alternatively you can contact our director any time on his personal mobile. Kind regards, Your Move - Beccles
5/5
TrustpilotAmazing experience for our family
Me and my partner were looking for a property for months due to having our little boy. All the staff especially Sophie made this experience so smooth and ensured they kept us up to date with every move. We are now settled in our new home in time for Christmas. Can’t thank yous enough!
5/5
TrustpilotGreat Team
Everyone at Your Move Romford has worked very hard to successfully sell our property especially Gaurav & Georgia.
5/5
TrustpilotAmazing service from Avril & Fiona at Sheerness.
Amazing support and service from Avril & Fiona at the Sheerness branch. From very quickly finding a buyer for our house, to regular and prompt communication, to chasing conveyancers; nothing was too much trouble. Thank you!
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our team. It's wonderful to know we could provide excellent support and service throughout your house sale. Thank you for sharing your kind words! Regards, Your Move
5/5
GoogleAll of the team at YourMove in Beccles have been super helpful, friendly and professional when it came to enquiring about properties, placing offers on several properties and eventually having an offer accepted and purchasing! I couldn't fault any of the team I spoke to as they were always accommodating in answering any questions, queries or concerns that I had during the purchase process. Although the solicitors made the process very difficult and stressful, Olli went above and beyond to help us in any way that he could and I couldn't be more thankful. Highly recommended!
Agent replied · 23 October 2024
Dear Darren, Thank you for your 5* review. We are thrilled to hear of your positive experience and it was a pleasure finally getting an offer accepted for you amongst a competitive period in the market - your patience was certainly rewarded. We hope the property to be a fruitful investment for you. Kind regards, Your Move - Beccles
5/5
GoogleRight from the start of the selling process, this team have been the best team I have ever worked with. From Oli initially coming to value to house and assist us with that to then working with Maya and Jacob on the whole sale it has been as seamless as they could make it. Maya has been so patient and never pushy unlike how I know other estate agents can be! She’s always been quick to respond and assist us with any queries we had. Jacob has been amazing chasing the sale and making sure we had all our ducks in a row. Nothing was ever too much of an ask for Jacob. I truly could not recommend this team highly enough and rave about them to any of my friends if they even hint at putting their house on the market 🤣! You all are phenomenal at your jobs and are the best in Beccles by a long stretch! All the best, Poppy & Richard
Agent replied · 23 October 2024
Hi Poppy & Richard, This may be one of the most thoughtful 5* reviews we've had. We're so thrilled to hear of your positive experience, particularly throughout a sale with bumps and hurdles along the way. We wish you all the best in your dream home. Kind regards, Your Move - Beccles
1/5
TrustpilotAvoid if you are a landlord or tenant!
Avoid if you are a landlord and wish to use their rental service, non existent, ignore communication, contacted 3 times without response over a 28 day period, when it comes to cancellation due to breach of contract they're impossible to get hold of. Quick enough to take your money but terrible customer service for landlord and tenant!
Agent replied · 20 March 2026
We’re sorry to read your review and are disappointed that you feel this way about the service provided. We responded to your initial enquiry and were in the process of gathering further information in order to provide a full response to your second email. We always aim to ensure that any information given is accurate before replying, which can occasionally take a little time. We take customer service very seriously and always try to assist both landlords and tenants as promptly as possible. If you would like to discuss this matter further, please contact the office directly and we will be happy to review it with you. Kind Regards Matt Poole Lettings Manager
5/5
TrustpilotI recently moved into a property…
I recently moved into a property through Your Move Walkden and had a really good experience from start to finish. They guided me through every step and kept me updated throughout.
Agent replied · 22 September 2026
Thank you for your wonderful review! We are so pleased to hear that your recent move was a positive experience from beginning to end. It's fantastic to know that our team provided clear guidance and kept you informed throughout the process. We truly appreciate your kind words. Regards, Your Move
1/5
GoogleWe were very very disappointed by the firm that Ollie recommended ,it was so bad that after 5 months we were in a situation of not owning my late mums home and had no money transfered so very very annoyed ,disappointed,and angry with Your Move Beccles ...the experience has led us as a large family to avoid using this company again ..also Ive noticed the nice new office near Normanston Drive so someone is making a rather large profit !!!
5/5
TrustpilotVery helpful.
Yourmove have been very helpful with all the process of moving,especially when my sale collapsed.They reorganised things and found me another buyer very quickly and kept in contact as to how things were going. Andrea at the forum office has been very helpful and supportive, and there at the end of a phone if I had any questions.
5/5
TrustpilotQuick fast to get lots of viewings on…
Quick fast to get lots of viewings on my bunglow. Helpful when you speak to the your move agent on the phone or at their office.
Agent replied · 10 October 2026
We're so happy to hear we quickly secured many viewings for your bungalow and that our team was helpful. Thank you for your kind words! Regards, Your Move
5/5
TrustpilotManaged to get the house on the market…
Managed to get the house on the market a couple of days after contact. Kept us up to date at every stage and offered advice when required.
Agent replied · 22 September 2026
We're so glad we could get your house on the market quickly and keep you informed every step of the way. Your positive feedback means a lot to us! Regards, Your Move
5/5
GoogleEveryone I have had the pleasure of speaking with at Your Move Beccles were amazing. Really went above and beyond for us. Everyone was kind, friendly, knowledgeable and nothing was ever too much trouble. Thank you to John, Olly and in particular to Lee who was fantastic! Thank you ever so much, we love our new home and you helped to make it all happen. Faultless service 10/10
5/5
GoogleSabrina was super helpful and lovely. I popped into the branch, as a fellow estate agent from down south, to ask for some help printing some forms off to help my Nanny as we’d just lost my grandad. She didn’t even hesitate to help and was so kind and considerate. We need more people in agency like Sabrina 🩷 …
5/5
TrustpilotSusan at YourMove Inverness
We have always had a really pleasant experience with Susan Black from Your Move Inverness. She has done our house visits several times now and is always very friendly, kind, and takes all of our concerns seriously and communicates effectively with us and our landlord. She is quick, efficient, and great at her job!
5/5
TrustpilotThe agents were friendly & informative…
The agents were friendly & informative from being to end, giving us their expertise & advice. I would highly recommend them.
Agent replied · 10 October 2026
We are so happy to hear our agents were friendly and informative, providing expertise and advice. We truly appreciate your high recommendation! Regards, Your Move
5/5
TrustpilotYour Move, Belper
We recently sold our house through Your Move, Belper, and would never use any other estate agent, now that we know the quality of their support and extent of their professionalism. The sale was complex and at times looked as if it might founder, and we were grateful for the consistently reliable, patient and wise insights and expertise of both David and Stephen, who managed to see the bigger picture at all times. How lovely to be able to whole-heartedly recommend such excellent practice!
1/5
TrustpilotAbsolutely appalling how they handle…
Absolutely appalling how they handle tenants, when i moved in the apartment was dusty and unkempt, they take age to respond to service requests, wont help the tenant in case of emergencies, and their units in Edgbaston have rats. Reported this for 5 months in a row until I left the apartment. They then proceed to take part of your deposit so they can apparently clean the house for the next tenant, rent with them at your own peril.
2/5
TrustpilotClueless no communication . POOR SERVICE
Viewed with clueless agent could not even take details . Made offer told they would come straight back 10 days later no communication ,and they have ni idea what is happening . I guess they are showing flat hopping for a higher offer or they just leave flats on right move for an advert
Agent replied · 22 January 2026
Hi Mark, sorry to hear of your experience. I've sent you a request for information. It would be great if you could let me know which branch this review refers to so we can feedback to them. Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
