Scottfraser East Oxford reviews

★★★★★ 5/5

Trustpilot

Five stars

Sophie has helped me throughout the renting process. She is very efficient and has got the patience to guide me all the way. So thank you very much for your assistance!

Shu · 21 July 2025

★★★★★ 5/5

Google

Andy and the team were absolutely brilliant. We sold our house with them in July, and they advised us very well and professionally. I always felt that they were honest (e.g. they didn't offer an unrealistic valuation as some other agents did) and that they were willing to work as hard as possible for us. Communication was very good, and feedback was always provided (whereas when we were viewing houses, there were some agents that never followed up with us at all.) I would certainly use them again, and have no hesitation in recommending Scott Fraser to others. They are always willing to go the extra mile!

Marion · 7 June 2020

★★★★★ 5/5

Trustpilot

A breath of fresh air

We have been dealing with Caitlin in the Witney office. After a couple of extremely unprofessional encounters with a well-known Oxford agency, Caitlin has been a breath of fresh air. Efficient and professional we have now rented a beautiful property for our daughter. Delighted.

Catriona · 30 April 2024

★★★★★ 1/5

Trustpilot

Have every agreement written down, or they will take advantage of you!

Tried to purchase my first home, made an offer and left a deposit for it. New construction.They mentioned (verbally) the home would have had NHBC warranty, but this turned out not to be true on paper (my mistake as I should've checked, still you'd want to trust what an agent tells you).They recommended a solicitor *and* a mortgage advisor, I followed their recommendations but then it turned out the solicitor was not on the panel for the mortgage offer I got, and also the offer was almost lost due to the lack of NHBC warranty above. So I lost some money having to find another solicitor now.The snagging survey found at least three major defects that the builder seems not to be willing to fix. I might want to drop out now.They (again verbally) told me that in case I changed my mind or something went wrong, I'd have lost ~1k of the 5k deposit I left. Now it turns out I'll lose all of it (of course, I should've also demanded to have this written down, still it makes this company not trustworthy to a customer).I'll now seek legal advice to see what my options are.

Emiliano · 22 November 2022

★★★★★ 1/5

Trustpilot

Terrible experience - won't return the deposit!

Terrible experience. I rented with them last year. Although they were swift in the matter of changing mattress, they were absolutely useless otherwise. For instance, as someone with pest phobia, I contacted them after seeing pest and they never did anything about it. But the worst part happened after the end of tenancy - I haven't yet got my deposit back after more than two months, only because they fail to do the negotiations with the landlord. Also, they want to deduct 150 pounds from my deposit for cleaning even though I had the flat professionally cleaned and the quote for cleaning the flat everywhere was less than 150 pounds! It's just stealing at this point. Terrible terrible experience. I'm a student who really needs that deposit and I know I won't have it back for at least another two months. AVOID!

Setayesh · 8 November 2022

★★★★★ 5/5

Trustpilot

The team at ScottFraser in Witney

The team at ScottFraser in Witney, particularly Rachel and Samantha, have been very professional in renting out my property for the first time. I have been kept informed of the process in a polite and efficient manner.

Mathieu · 7 April 2022

★★★★★ 5/5

Google

My wife and I purchased our first property through Scott Fraser and Jowan was our main point of contact. Jowan is an exceptionally genuine and nice person. He made us feel confident throughout the process, helping to relieve some of the stress of our first house purchase. He was also very responsive - answering all of our queries as soon as he could, no matter how big or small they were. I would recommend Jowan to sell your next property.

Damien · 8 June 2019

★★★★★ 5/5

Google

Andy at Scott Fraser East Oxford was the best agent we could have hoped for. He was very quick to respond and offered invaluable advice in marketing our house and in our search for a new place. We never felt pressured and he was very happy let us call the shots on everything, letting us take the time we needed. Scott Fraser did a great job in marketing our house- the photos looked brilliant and they had a dozen people through the door very quickly after listing. Will definitely look for Andy's help in the future.

Sloane · 8 June 2019

★★★★★ 1/5

Trustpilot

If I could put zero stars I would.

If I could put zero stars I would.My son rented thru them as a student 4 months after leaving we are still awaiting the deposit back they tried to take £200 off the deposit - because there was dust on the skirting boards behind the bed - staff just give you the run around and are totally useless and unhelpful - AVOID AVOID AVOID!!!!!! You have been warned Caveat Emptor - I see they have replied to the review but not offered any hint as to what they would do better/differently - lip service really and not good enough. I have finally got the deposit back 14th October! Ffs - but only after offering for me to visit the place……….

S · 15 October 2022

★★★★★ 4/5

Google

Hi Molly and Lydia, I would like to thank you for your wonderful service and guidance in assisting us as a family in finding a rental home. We still have a long way to go, however, you taking the time to listen, reassured us that all will be well and that you are there to help, really calmed the concerns we have moving to the UK. Thank you again for the amazing help. We appreciate it and will be making contact with you and your organization in the very near future. Warm regards, The Carol's

Zena · 10 October 2022

★★★★★ 5/5

Google

I've just moved into a new let in East Oxford, and was really impressed with Alison Haznedari's professionalism and communication, which de-stressed what can often be quite an arduous process.

Dan · 14 April 2026

★★★★★ 5/5

Google

Chantel at Scott Fraser has been SUPER helpful with me moving from the US. She is kind and understanding and has helped me through the process in a gentle and friendly manner. Highly recommend!

Ian · 27 September 2024

★★★★★ 1/5

Trustpilot

Useless, inept estate agents

Our student accommodation was organised via Scott Fraser- our landlords were great and fixed any problem we had without delay. Scott Fraser, on the other hand, kept our deposit for well over a month after they were told to release it, presumably so they could cash in on that extra interest money. They were useless in getting that money back to us despite our landlords clear instructions to them- they couldn’t pour water out of a shoe even if the instructions were on the bottom. Avoid.

Jamie · 20 September 2022

★★★★★ 1/5

Google

Very disappointed with Scott Fraser, despite Under the new Model Tenancy Agreement, announced by Housing Minister Rt Hon Christopher Pincher MP, landlords will no longer be able to issue blanket bans on pets by default. Scott Fraser appears to advertise all properties with a blanket ban on pets which is not only against the new Model Tenancy Agreement advertised by the government but also unfair discrimination against owners of well behaved pets. Advertising properties in this way goes against the ruling that instead, consent for pets will be the default position, and landlords will have to object in writing within 28 days of a written pet request from a tenant and provide a good reason. Also in our contact with Scott Fraser we received inconsistent answers and responses from different staff members regarding this issue who were very unhelpful and uncaring.

Fiona · 10 September 2022

★★★★★ 1/5

Google

I was really impressed with Scott fraser when we started renting and they seemed quite reasonable throughout. But that has been massively soured after not having an update on our deposit after moving out nearly 2 months ago. Currently calling 3 times a week for an update, being told it will get sorted, but it's obviously not. Very disappointing, they are withholding a lot of money from us. Looking at other reviews, we are likely to have unreasonable deductions, so no doubt there will be further delays arguing these...

Becky · 10 September 2022

★★★★★ 5/5

Google

I chose Scott Fraser partly because the company had recently sold the property on one side, and was renting out the house on the other, but also because Edward Parkinson did a very professional evaluation of the property, provided useful advice and did not waste my time with a high pressure marketing spiel. Simon Liddicot was helpful and efficient e.g. in organising the brochure, and Lara Bishop was pro-active in negotiating a deal, prompting solicitors into action and paying attention to detail e.g. in ensuring the meters were read on completion day. On reflection, I cannot find any fault with their service and have no hesitation in recommending them - not the cheapest, but reliable.

E · 8 June 2018

★★★★★ 5/5

Google

Having been rather sceptical about estate agents and having not used one to sell our own property, buying through Scott Fraser has done much to demonstrate how estate agents can add value. Throughout a difficult purchase, Ed Parkinson has been available and willing to deal with any requests for assistance that we have thrown at him. Furthermore, he has continuously been the first source of information, whether reporting issues or progress - sometimes beating our own solicitor by days - which has helped to either reduce stress or allow us to resolve problems more swiftly. Recommended!

Graham · 8 June 2018

★★★★★ 5/5

Google

Kevin Stanley has been so supportive right from onset. He is quite proactive and he is a go getter, he has a listening ear and he goes beyond just getting you a place, he is compassionate and his delivery of Stellar service is unequalled

Ammar · 28 February 2024

★★★★★ 5/5

Trustpilot

I recently moved home after over 40…

I recently moved home after over 40 years and with the help of Chloe Breakspear and her Scott Fraser colleagues this move was made very efficiently and professionally.Chloe was cheerful and welcoming at all times.

Lynda · 3 March 2022

★★★★★ 1/5

Trustpilot

Racist and money taker

Paid for half a year's rent in their office together with a property manager to get the keys and was emailed one month later the rent never arrived. Calls and visiting the office in person never resolved the issue. What's even more funny is that if you have foreign names, they will never remember. The emails meant for me was always directed to my other flatmates.Make sure to document every conversations and all the communications you have in paper, just in case you take your money and pretend that they didn't.

Hang · 9 July 2022

★★★★★ 5/5

Google

I had a very good experience working with Amy, who helped to find tenants for my property. Amy was kind, efficient, friendly yet highly professional. I felt that I am in good hands and indeed- it was a quick and fruitful letting experience. I highly recommend Amy and Scott Frazer for their high standard approach and especially Amy, who was all that I could wish for as a first time Landlady.

Morit · 7 June 2021

★★★★★ 1/5

Trustpilot

STAY CLEAR OF SCOTT FRASER

The amount of issues I have encountered with Scott Fraser in the past year is ridiculous! Right from the very first day I was overcharged and spent a whole afternoon sorting out their mistake. It then took three months to receive actual clear answers about our landlord and bills after only every receiving one or two cryptic details. Little to no communication at all - I think the last time someone actually picked up one of my calls was 6 months ago. No idea who the current landlord even is! Multiple problems with the boiler, the shower, fridge that were either neglected for weeks or still haven't been resovled. To top it off, I've been living with a mouse infestation for 4 months now with no action taken, they're in the kitchen, the living room and upstairs by the bedrooms. And now the estate agents are telling me the rent is being raised! Don't go anywhere near Scott Fraser if you want to live not just stress-free but in basic humane conditions!

Vanessa · 4 July 2022

★★★★★ 5/5

Google

Scott Fraser were a pleasure to work with from the first meeting until the exchange of contracts, professional yet very kind and friendly. I felt Edward Parkinson took a real interest in my house and I felt he had a good understanding of what I hoped to achieve from the sale. He was attentive and explained each step as we went along he was often on the phone keeping me informed of progress and all was followed up in an email. The whole process was swift and efficient, helped by the company policy to ensure that all staff are fully up-to-speed with each sale being handled. I felt that I and my sale were very important to them and I was looked after just as I would have hoped to be. I certainly made the right choice of agent; a buyer was found quickly and we were all very pleased with the price agreed. Thank you Edward and your team, I would not hesitate to recommend you to friends and family.

Paul · 8 June 2017

★★★★★ 5/5

Google

I had a great experience with Scott Fraser when looking to rent a property ! Alison was super helpful and nice, managed to land the agreement quick and smoothly.

Alex · 3 November 2024