Scottfraser East Oxford reviews

★★★★★ 5/5

Trustpilot

High recommendations for an estate agent in Kidlington

We had reached out to Ben to view a couple of properties in Kidlington. He was very attentive during our call and replied promptly to our scheduling needs. On the day of the viewing, he was very punctual, professional and well informed about the property and the surrounding area. What made Ben stand out was his friendly and open communication on our queries. He is knowledgable about carpentry and was able to provide honest insights. We highly recommend you reach out to Ben if you value these qualities in the person who can help you connect with the right property.

Mathew · 2 July 2025

★★★★★ 5/5

Trustpilot

Faultless! If I could give 10* I would

Samantha and Sofia from the Lettings in Witney have been absolutely fantastic. Cannot fault anything. Was a completely smooth transition and took all the stress of moving away from me! Couldn’t recommend higher!

Charlotte · 7 November 2025

★★★★★ 5/5

Google

Jo Channon is my main point of contact at Scott Fraser. She oversees the maintenance of my property and notifies me of any queries raised by the tenant. I feel that my property is in very safe hands with Jo. She has been my point of contact for about 4 years now and I feel very lucky to have had this level of continuity. Jo always answers my queries - no matter how large or small - in an extremely timely and professional manner. Jo, thank you for the excellent level of customer service.PositiveResponsiveness, Quality, Professionalism, Value

Louisa · 27 August 2022

★★★★★ 1/5

Trustpilot

Unprofessionalism

We were scheduled to have a viewing today at 10:00 on the 16th August. We called the agency to tell them we’re on our way and called them once we’d arrived, only to be told different stories.

Lihle · 16 August 2025

★★★★★ 4/5

Trustpilot

Josh has been patient while…

Josh has been patient while consistently trying to help me purchase a property. Even though I am still to buy one through him, his customer service has really helped me to have confidence as an investor often searching for suitable properties…….

Memory · 23 January 2023

★★★★★ 5/5

Trustpilot

Finally moving in to my property…

Finally moving in to my property shortly, have been dealing with Chloe who has been an excellent help. I've been on a bit of a tight schedule and she's worked really hard to make sure everything's been sorted in time. Thanks Chloe, great work. Alex Reid

Alex · 23 June 2022

★★★★★ 5/5

Google

Thanks to Scottfrizer. Especially to Alison Haznedari. I was very pleased with her interest in us. Our house rental process was completed very quickly and reliably. Thanks to Alison for her professional attention to detail in the house finding process.

HASAN · 3 December 2024

★★★★★ 5/5

Google

Highly recommend this agency. As a foreigner, navigating the bureaucracy was very difficult and no agency has been as supportive and informative as this one. Specifically Ms. Phipps has been very helpful and responsive, and greatly contributed to a very professional and positive experience with the agency.

Roy · 12 August 2024

★★★★★ 5/5

Google

My best experience with an Oxford-based letting agent! I was assisted by Kevin S: I particularly recommend him to assist You in your letting process. I am impressed since for the first time I did find an agent who was not in an hurry to finish the conversation: instead, Kevin has been genuinely interested in my application, which eventually succeeded!

Marco · 14 November 2023

★★★★★ 5/5

Trustpilot

Simon Butt... Brilliant Property Manager

Living abroad necessitates us having a fully managed service for our house with Scott Fraser, we are therefore reliant on the relationship we have with our property manager to keep us updated and to act on our behalf as & when the need arises.

SH · 7 March 2026

★★★★★ 1/5

Google

In general personnel are helpful, however let down by systems. I constantly get warnings that my Tennant has not paid when they have. SF accounting system is abysmal causing the Tennant and landlord unnecessary stress. SF just are not ahead of the game and need to wake themselves up.

Clive · 15 January 2026

★★★★★ 5/5

Trustpilot

Excellent!!!

Boris and Scott Fraser in general have been excellent to deal with. Boris has made the entire process so far so straightforward, clearly explaining requirements, steps and rationale and has answered my partner's queries promptly and thoroughly, is always quick to answer the phone and has been really friendly and personable. All in all, a 100% positive experience with Scott Fraser - thank you Boris!

James · 24 May 2023

★★★★★ 5/5

Google

First class service, from the first meeting with Razia at the property to the lovely surprise of a bottle of bubbles to celebrate completion. The team really care about their clients and it shows. Thank you Razia for all of your help throughout the process!

John · 27 July 2024

★★★★★ 1/5

Google

I went with Scott Fraser during a placement year and unfortunately found the service to be very disappointing throughout my time in Oxford, there seemed to be a consistent pattern of maintenance issues with the house being either undealt with and redirected back to us to deal with, or being carelessly approached. A few examples of this: We had some panelling which had fully come off in one of the bathrooms shortly after moving in and as a professional "fix" literally just a layer of sellotape was added around it. Needless to say, it came off again shortly afterwards. Secondly, I had an issue with an infestation and mould starting to spread in my room from behind the wardrobe. There were genuinely hundreds if not thousands of mites on my bedroom walls and rather than professionally dealing with the issue I was just advised with buying some mould spray instead. I couldn't properly deal with the root of this infestation on my own, so this lasted throughout Winter and Spring until they naturally went away in the Summer. Also, there was a large mould problem on moving into our house particularly in the bathrooms, on reporting issues such as the mould, dampness and mushrooms growing out from under the bath! Again, no professional assistance was granted and I ended up breaking one of my room heaters (which I bought due to poor heating in the house) trying to dry out the bathroom and kill off the mushrooms. The same types of responses were given to my housemates who had reported their own issues too. I believe that maybe some of these issues would have been better dealt with if we'd kicked up more of a fuss throughout the year when we weren't happy with how we were being treated, but all of us being students and on full-time placements left us with very little time for doing this. Either way, good service shouldn't involve having to complain in the first place. Finally, we ended up getting charged around £1000 off all of our deposits after thoroughly cleaning the house and certainly leaving particular rooms looking better than they did when moving in.

Ethan · 7 June 2021

★★★★★ 5/5

Trustpilot

Property sale and purchase

We used Scott Fraser as estate agents for our property sale and onward purchase in Headington, Oxford. The whole team was outstanding, but special recognition goes to Catherine Dernie, who managed the smooth running of the whole process. Both our transactions involved a lot of unforeseen difficulties but Catherine was able to use her considerable interpersonal skills and industry knowledge to bring about a successful outcome. We were really impressed at how Scott Fraser proactively found solutions to every potential hold-up as they arose, a mark of a personal and professional organisation. We recommend Scott Fraser for your onward move without reservation.

Howard · 9 March 2021

★★★★★ 1/5

Trustpilot

Avoid at all cost, there are alternatives.

I am working at the Oxford University as a researcher from oversees, and the whole experience of attempting to rent an apartment with Scottfraser was a total disaster. I could nitpick a thousand things, but there were two absolute red flags: This company tries to coece future tenants into a Zero-Deposit scheme, which is an obvious scam which makes negative headlines in the UK. You should be aware about these schemes and read about them, and know whom they really benefit. People inexperienced with the UK housing marked, as I was, will fall for this and pay the holding deposit even after initially protesting.After paying the holding deposit I was constantly spammed by an uncountable amount of affiliates of Scottfraser, some of them with very questionable reputation.The tenancy contract I finally received was an absolute joke. Nobody in their right mind would ever sign such a document. Without going into too much detail, the contract was overblown, many of the clauses made no sense in the context. The promissed covering of electricity and water was not present any more, and the tenancy term was set to three years without a break clause. A yearly rent raise was set with minimum of 5%, without upper limit and without stating a basis for calculating the raise. Do you notice the problem here? The agent surely did not. I tried to reconcile with the agent and pointed out that I would accept the the contract only with some changes (at this point I just wanted to finally move in), but the communcation was handled so incompetently that I gave up and just left them with my holding deposit. No way I will ever see this money again.I don't want to come off as hyperbolic, and I had enough time to think about this experience before formulating my criticism. I since then found a nice agency and moved in (stressfree) into my new home. Therefore I can confirm that Scottfraser are not the norm, but a particularly black sheep on the housing market you should absolutely avoid.

Christian · 16 April 2023

★★★★★ 5/5

Trustpilot

One of the best teams👏👏👏 I would…

One of the best team👏👏👏 I would highly recommend Scott fraser- Summertown team. Very quick response to my application and they kept me upto date with every step of the process- making our house moving simple and smooth. Special mention to Boris and Filipe for their outstanding service. They were polite, positive ,courteous and very responsive given the busy environment they work in.

Divya · 4 May 2023

★★★★★ 1/5

Trustpilot

I applied for a property to rent in Oxford

I applied for a property to rent in Oxford and filled out the corresponding application. I stressed to the estate agent I was in need of the property/ a response from the landlord as soon as possible as I was starting a new job in Oxford soon. Despite my numerous emails and calls to the office to check the status of my application, I had no response. I was completely ignored and eventually had to move on to other estate agents. This behaviour was unprofessional, mean-spirited, and disappointing. They are happy to waste customers time with no consideration and therefore, unfortunately deserve 1 star.

Justin · 2 April 2023

★★★★★ 5/5

Google

Bought a flat in East Oxford through Scott Fraser. My experience with them and in particular Joshua Soper was extremely smooth and pleasant. From the time of the first viewings to the moment of getting the keys, they have been professional - with many helpful phone calls to catchup during all the different stages and great interpersonal communication. I am very happy and grateful to them and I highly recommend them.

T · 12 July 2022

★★★★★ 5/5

Trustpilot

Five stars

Sophie has helped me throughout the renting process. She is very efficient and has got the patience to guide me all the way. So thank you very much for your assistance!

Shu · 21 July 2025

★★★★★ 1/5

Trustpilot

The worst experience

The worst experience I've ever had with a letting agent.

Francesca · 22 September 2026

★★★★★ 5/5

Google

Andy and the team were absolutely brilliant. We sold our house with them in July, and they advised us very well and professionally. I always felt that they were honest (e.g. they didn't offer an unrealistic valuation as some other agents did) and that they were willing to work as hard as possible for us. Communication was very good, and feedback was always provided (whereas when we were viewing houses, there were some agents that never followed up with us at all.) I would certainly use them again, and have no hesitation in recommending Scott Fraser to others. They are always willing to go the extra mile!

Marion · 7 June 2020

★★★★★ 5/5

Trustpilot

Ella @ Headington

Am still in my early stages of knowing Scott Fraser as an organisation, so this review is motivated on my first SF contact of Ella Tuttle at my first viewing.

Julian · 18 July 2025

★★★★★ 5/5

Trustpilot

A breath of fresh air

We have been dealing with Caitlin in the Witney office. After a couple of extremely unprofessional encounters with a well-known Oxford agency, Caitlin has been a breath of fresh air. Efficient and professional we have now rented a beautiful property for our daughter. Delighted.

Catriona · 30 April 2024