Scottfraser East Oxford reviews

★★★★★ 5/5

Google

We had a really hard task: urgently rent a house near Oxford being in New Zealand. We tried a lot of agencies, but in vain - they didn't like to deal with us. That's why we really appreciate ScottFraser and agent Alison Haznedari personally. She was eager to understand what we need and could do it. We have moved!

Olga · 11 October 2025

★★★★★ 5/5

Google

First class service, from the first meeting with Razia at the property to the lovely surprise of a bottle of bubbles to celebrate completion. The team really care about their clients and it shows. Thank you Razia for all of your help throughout the process!

John · 27 July 2024

★★★★★ 1/5

Google

I went with Scott Fraser during a placement year and unfortunately found the service to be very disappointing throughout my time in Oxford, there seemed to be a consistent pattern of maintenance issues with the house being either undealt with and redirected back to us to deal with, or being carelessly approached. A few examples of this: We had some panelling which had fully come off in one of the bathrooms shortly after moving in and as a professional "fix" literally just a layer of sellotape was added around it. Needless to say, it came off again shortly afterwards. Secondly, I had an issue with an infestation and mould starting to spread in my room from behind the wardrobe. There were genuinely hundreds if not thousands of mites on my bedroom walls and rather than professionally dealing with the issue I was just advised with buying some mould spray instead. I couldn't properly deal with the root of this infestation on my own, so this lasted throughout Winter and Spring until they naturally went away in the Summer. Also, there was a large mould problem on moving into our house particularly in the bathrooms, on reporting issues such as the mould, dampness and mushrooms growing out from under the bath! Again, no professional assistance was granted and I ended up breaking one of my room heaters (which I bought due to poor heating in the house) trying to dry out the bathroom and kill off the mushrooms. The same types of responses were given to my housemates who had reported their own issues too. I believe that maybe some of these issues would have been better dealt with if we'd kicked up more of a fuss throughout the year when we weren't happy with how we were being treated, but all of us being students and on full-time placements left us with very little time for doing this. Either way, good service shouldn't involve having to complain in the first place. Finally, we ended up getting charged around £1000 off all of our deposits after thoroughly cleaning the house and certainly leaving particular rooms looking better than they did when moving in.

Ethan · 7 June 2021

★★★★★ 5/5

Trustpilot

Property sale and purchase

We used Scott Fraser as estate agents for our property sale and onward purchase in Headington, Oxford. The whole team was outstanding, but special recognition goes to Catherine Dernie, who managed the smooth running of the whole process. Both our transactions involved a lot of unforeseen difficulties but Catherine was able to use her considerable interpersonal skills and industry knowledge to bring about a successful outcome. We were really impressed at how Scott Fraser proactively found solutions to every potential hold-up as they arose, a mark of a personal and professional organisation. We recommend Scott Fraser for your onward move without reservation.

Howard · 9 March 2021

★★★★★ 1/5

Trustpilot

Avoid at all cost, there are alternatives.

I am working at the Oxford University as a researcher from oversees, and the whole experience of attempting to rent an apartment with Scottfraser was a total disaster. I could nitpick a thousand things, but there were two absolute red flags: This company tries to coece future tenants into a Zero-Deposit scheme, which is an obvious scam which makes negative headlines in the UK. You should be aware about these schemes and read about them, and know whom they really benefit. People inexperienced with the UK housing marked, as I was, will fall for this and pay the holding deposit even after initially protesting.After paying the holding deposit I was constantly spammed by an uncountable amount of affiliates of Scottfraser, some of them with very questionable reputation.The tenancy contract I finally received was an absolute joke. Nobody in their right mind would ever sign such a document. Without going into too much detail, the contract was overblown, many of the clauses made no sense in the context. The promissed covering of electricity and water was not present any more, and the tenancy term was set to three years without a break clause. A yearly rent raise was set with minimum of 5%, without upper limit and without stating a basis for calculating the raise. Do you notice the problem here? The agent surely did not. I tried to reconcile with the agent and pointed out that I would accept the the contract only with some changes (at this point I just wanted to finally move in), but the communcation was handled so incompetently that I gave up and just left them with my holding deposit. No way I will ever see this money again.I don't want to come off as hyperbolic, and I had enough time to think about this experience before formulating my criticism. I since then found a nice agency and moved in (stressfree) into my new home. Therefore I can confirm that Scottfraser are not the norm, but a particularly black sheep on the housing market you should absolutely avoid.

Christian · 16 April 2023

★★★★★ 5/5

Google

Great service! Kaitlyn Young was very helpful and professional.

Tobias · 11 October 2025

★★★★★ 5/5

Trustpilot

One of the best teams👏👏👏 I would…

One of the best team👏👏👏 I would highly recommend Scott fraser- Summertown team. Very quick response to my application and they kept me upto date with every step of the process- making our house moving simple and smooth. Special mention to Boris and Filipe for their outstanding service. They were polite, positive ,courteous and very responsive given the busy environment they work in.

Divya · 4 May 2023

★★★★★ 1/5

Trustpilot

I applied for a property to rent in Oxford

I applied for a property to rent in Oxford and filled out the corresponding application. I stressed to the estate agent I was in need of the property/ a response from the landlord as soon as possible as I was starting a new job in Oxford soon. Despite my numerous emails and calls to the office to check the status of my application, I had no response. I was completely ignored and eventually had to move on to other estate agents. This behaviour was unprofessional, mean-spirited, and disappointing. They are happy to waste customers time with no consideration and therefore, unfortunately deserve 1 star.

Justin · 2 April 2023

★★★★★ 5/5

Google

Bought a flat in East Oxford through Scott Fraser. My experience with them and in particular Joshua Soper was extremely smooth and pleasant. From the time of the first viewings to the moment of getting the keys, they have been professional - with many helpful phone calls to catchup during all the different stages and great interpersonal communication. I am very happy and grateful to them and I highly recommend them.

T · 12 July 2022

★★★★★ 5/5

Trustpilot

Five stars

Sophie has helped me throughout the renting process. She is very efficient and has got the patience to guide me all the way. So thank you very much for your assistance!

Shu · 21 July 2025

★★★★★ 5/5

Google

Andy and the team were absolutely brilliant. We sold our house with them in July, and they advised us very well and professionally. I always felt that they were honest (e.g. they didn't offer an unrealistic valuation as some other agents did) and that they were willing to work as hard as possible for us. Communication was very good, and feedback was always provided (whereas when we were viewing houses, there were some agents that never followed up with us at all.) I would certainly use them again, and have no hesitation in recommending Scott Fraser to others. They are always willing to go the extra mile!

Marion · 7 June 2020

★★★★★ 5/5

Google

We had a very positive experience working with Chantel Phipps. She helped us to find a lovely property, and was very gracious and kind at all stages. Thank you!

Caitlín · 11 May 2026

★★★★★ 5/5

Trustpilot

A breath of fresh air

We have been dealing with Caitlin in the Witney office. After a couple of extremely unprofessional encounters with a well-known Oxford agency, Caitlin has been a breath of fresh air. Efficient and professional we have now rented a beautiful property for our daughter. Delighted.

Catriona · 30 April 2024

★★★★★ 1/5

Trustpilot

Have every agreement written down, or they will take advantage of you!

Tried to purchase my first home, made an offer and left a deposit for it. New construction.They mentioned (verbally) the home would have had NHBC warranty, but this turned out not to be true on paper (my mistake as I should've checked, still you'd want to trust what an agent tells you).They recommended a solicitor *and* a mortgage advisor, I followed their recommendations but then it turned out the solicitor was not on the panel for the mortgage offer I got, and also the offer was almost lost due to the lack of NHBC warranty above. So I lost some money having to find another solicitor now.The snagging survey found at least three major defects that the builder seems not to be willing to fix. I might want to drop out now.They (again verbally) told me that in case I changed my mind or something went wrong, I'd have lost ~1k of the 5k deposit I left. Now it turns out I'll lose all of it (of course, I should've also demanded to have this written down, still it makes this company not trustworthy to a customer).I'll now seek legal advice to see what my options are.

Emiliano · 22 November 2022

★★★★★ 5/5

Trustpilot

The team at ScottFraser in Witney

The team at ScottFraser in Witney, particularly Rachel and Samantha, have been very professional in renting out my property for the first time. I have been kept informed of the process in a polite and efficient manner.

Mathieu · 7 April 2022

★★★★★ 1/5

Trustpilot

Terrible experience - won't return the deposit!

Terrible experience. I rented with them last year. Although they were swift in the matter of changing mattress, they were absolutely useless otherwise. For instance, as someone with pest phobia, I contacted them after seeing pest and they never did anything about it. But the worst part happened after the end of tenancy - I haven't yet got my deposit back after more than two months, only because they fail to do the negotiations with the landlord. Also, they want to deduct 150 pounds from my deposit for cleaning even though I had the flat professionally cleaned and the quote for cleaning the flat everywhere was less than 150 pounds! It's just stealing at this point. Terrible terrible experience. I'm a student who really needs that deposit and I know I won't have it back for at least another two months. AVOID!

Setayesh · 8 November 2022

★★★★★ 5/5

Google

My wife and I purchased our first property through Scott Fraser and Jowan was our main point of contact. Jowan is an exceptionally genuine and nice person. He made us feel confident throughout the process, helping to relieve some of the stress of our first house purchase. He was also very responsive - answering all of our queries as soon as he could, no matter how big or small they were. I would recommend Jowan to sell your next property.

Damien · 8 June 2019

★★★★★ 5/5

Google

Andy at Scott Fraser East Oxford was the best agent we could have hoped for. He was very quick to respond and offered invaluable advice in marketing our house and in our search for a new place. We never felt pressured and he was very happy let us call the shots on everything, letting us take the time we needed. Scott Fraser did a great job in marketing our house- the photos looked brilliant and they had a dozen people through the door very quickly after listing. Will definitely look for Andy's help in the future.

Sloane · 8 June 2019

★★★★★ 1/5

Trustpilot

If I could put zero stars I would.

If I could put zero stars I would.My son rented thru them as a student 4 months after leaving we are still awaiting the deposit back they tried to take £200 off the deposit - because there was dust on the skirting boards behind the bed - staff just give you the run around and are totally useless and unhelpful - AVOID AVOID AVOID!!!!!! You have been warned Caveat Emptor - I see they have replied to the review but not offered any hint as to what they would do better/differently - lip service really and not good enough. I have finally got the deposit back 14th October! Ffs - but only after offering for me to visit the place……….

S · 15 October 2022

★★★★★ 4/5

Google

Hi Molly and Lydia, I would like to thank you for your wonderful service and guidance in assisting us as a family in finding a rental home. We still have a long way to go, however, you taking the time to listen, reassured us that all will be well and that you are there to help, really calmed the concerns we have moving to the UK. Thank you again for the amazing help. We appreciate it and will be making contact with you and your organization in the very near future. Warm regards, The Carol's

Zena · 10 October 2022

★★★★★ 5/5

Google

Chantel at Scott Fraser has been SUPER helpful with me moving from the US. She is kind and understanding and has helped me through the process in a gentle and friendly manner. Highly recommend!

Ian · 27 September 2024

★★★★★ 5/5

Google

I've just moved into a new let in East Oxford, and was really impressed with Alison Haznedari's professionalism and communication, which de-stressed what can often be quite an arduous process.

Dan · 14 April 2026

★★★★★ 1/5

Trustpilot

Useless, inept estate agents

Our student accommodation was organised via Scott Fraser- our landlords were great and fixed any problem we had without delay. Scott Fraser, on the other hand, kept our deposit for well over a month after they were told to release it, presumably so they could cash in on that extra interest money. They were useless in getting that money back to us despite our landlords clear instructions to them- they couldn’t pour water out of a shoe even if the instructions were on the bottom. Avoid.

Jamie · 20 September 2022

★★★★★ 1/5

Google

Very disappointed with Scott Fraser, despite Under the new Model Tenancy Agreement, announced by Housing Minister Rt Hon Christopher Pincher MP, landlords will no longer be able to issue blanket bans on pets by default. Scott Fraser appears to advertise all properties with a blanket ban on pets which is not only against the new Model Tenancy Agreement advertised by the government but also unfair discrimination against owners of well behaved pets. Advertising properties in this way goes against the ruling that instead, consent for pets will be the default position, and landlords will have to object in writing within 28 days of a written pet request from a tenant and provide a good reason. Also in our contact with Scott Fraser we received inconsistent answers and responses from different staff members regarding this issue who were very unhelpful and uncaring.

Fiona · 10 September 2022