Scottfraser East Oxford reviews

★★★★★ 1/5

Google

I was really impressed with Scott fraser when we started renting and they seemed quite reasonable throughout. But that has been massively soured after not having an update on our deposit after moving out nearly 2 months ago. Currently calling 3 times a week for an update, being told it will get sorted, but it's obviously not. Very disappointing, they are withholding a lot of money from us. Looking at other reviews, we are likely to have unreasonable deductions, so no doubt there will be further delays arguing these...

Becky · 10 September 2022

★★★★★ 5/5

Google

I chose Scott Fraser partly because the company had recently sold the property on one side, and was renting out the house on the other, but also because Edward Parkinson did a very professional evaluation of the property, provided useful advice and did not waste my time with a high pressure marketing spiel. Simon Liddicot was helpful and efficient e.g. in organising the brochure, and Lara Bishop was pro-active in negotiating a deal, prompting solicitors into action and paying attention to detail e.g. in ensuring the meters were read on completion day. On reflection, I cannot find any fault with their service and have no hesitation in recommending them - not the cheapest, but reliable.

E · 8 June 2018

★★★★★ 5/5

Google

Having been rather sceptical about estate agents and having not used one to sell our own property, buying through Scott Fraser has done much to demonstrate how estate agents can add value. Throughout a difficult purchase, Ed Parkinson has been available and willing to deal with any requests for assistance that we have thrown at him. Furthermore, he has continuously been the first source of information, whether reporting issues or progress - sometimes beating our own solicitor by days - which has helped to either reduce stress or allow us to resolve problems more swiftly. Recommended!

Graham · 8 June 2018

★★★★★ 5/5

Trustpilot

I recently moved home after over 40…

I recently moved home after over 40 years and with the help of Chloe Breakspear and her Scott Fraser colleagues this move was made very efficiently and professionally.Chloe was cheerful and welcoming at all times.

Lynda · 3 March 2022

★★★★★ 5/5

Google

Kevin Stanley has been so supportive right from onset. He is quite proactive and he is a go getter, he has a listening ear and he goes beyond just getting you a place, he is compassionate and his delivery of Stellar service is unequalled

Ammar · 28 February 2024

★★★★★ 1/5

Trustpilot

Racist and money taker

Paid for half a year's rent in their office together with a property manager to get the keys and was emailed one month later the rent never arrived. Calls and visiting the office in person never resolved the issue. What's even more funny is that if you have foreign names, they will never remember. The emails meant for me was always directed to my other flatmates.Make sure to document every conversations and all the communications you have in paper, just in case you take your money and pretend that they didn't.

Hang · 9 July 2022

★★★★★ 5/5

Google

I had a very good experience working with Amy, who helped to find tenants for my property. Amy was kind, efficient, friendly yet highly professional. I felt that I am in good hands and indeed- it was a quick and fruitful letting experience. I highly recommend Amy and Scott Frazer for their high standard approach and especially Amy, who was all that I could wish for as a first time Landlady.

Morit · 7 June 2021

★★★★★ 1/5

Trustpilot

STAY CLEAR OF SCOTT FRASER

The amount of issues I have encountered with Scott Fraser in the past year is ridiculous! Right from the very first day I was overcharged and spent a whole afternoon sorting out their mistake. It then took three months to receive actual clear answers about our landlord and bills after only every receiving one or two cryptic details. Little to no communication at all - I think the last time someone actually picked up one of my calls was 6 months ago. No idea who the current landlord even is! Multiple problems with the boiler, the shower, fridge that were either neglected for weeks or still haven't been resovled. To top it off, I've been living with a mouse infestation for 4 months now with no action taken, they're in the kitchen, the living room and upstairs by the bedrooms. And now the estate agents are telling me the rent is being raised! Don't go anywhere near Scott Fraser if you want to live not just stress-free but in basic humane conditions!

Vanessa · 4 July 2022

★★★★★ 5/5

Google

Scott Fraser were a pleasure to work with from the first meeting until the exchange of contracts, professional yet very kind and friendly. I felt Edward Parkinson took a real interest in my house and I felt he had a good understanding of what I hoped to achieve from the sale. He was attentive and explained each step as we went along he was often on the phone keeping me informed of progress and all was followed up in an email. The whole process was swift and efficient, helped by the company policy to ensure that all staff are fully up-to-speed with each sale being handled. I felt that I and my sale were very important to them and I was looked after just as I would have hoped to be. I certainly made the right choice of agent; a buyer was found quickly and we were all very pleased with the price agreed. Thank you Edward and your team, I would not hesitate to recommend you to friends and family.

Paul · 8 June 2017

★★★★★ 5/5

Google

I had a great experience with Scott Fraser when looking to rent a property ! Alison was super helpful and nice, managed to land the agreement quick and smoothly.

Alex · 3 November 2024

★★★★★ 5/5

Google

Chantel was really supportive throughout the whole process, providing us with all the essential information around each one of the steps we needed to take until we were able to move into our new house.

Olybia · 27 July 2024

★★★★★ 5/5

Google

I would really recommend ScottFraser. They have an excellent team, they are creative in their thinking and actions and as a seller really do want to work with you to sell. Estate Agents can be worse than second hand car sales people in terms of manners, Scott Fraser get on with the job, worked with us effectively, and got people through the door. The concept for Scott Fraser is excellent, we felt it was driven by David Blythman their Managing Director who was very involved, hard nosed, honest and accessible. If you want to sell in Oxford work with Scott Fraser as that is what they do - work with you to achieve what you need to achieve!!!!

Lucy · 8 June 2016

★★★★★ 4/5

Google

Edward has been extremely helpful at all times and our dealings with Scott Fraser, both in Headington and Cowley, have been extremely positive -- in one case, we did not buy a house and in the second case, we did - today, in OX4. I have to say that the person who worked hardest for us was Patrick Murray in Headington even though the owner never actually moved out of her property -- it was continually frustrating and he did his utmost to help us -- even though in the end, there was nothing he could do to help us buy the house we liked. Patrick handed us over to Edward when we found a house in Cowley and Edward has followed up Patrick's example by being extremely helpful to the point that -- after almost 10 months -- we have finally found a house. There were 9 sealed bids for this house and Edward helped us -- without ever breaking any protocol. It's tough to buy a house in Oxford and we have been grateful for the straight talking that we have encountered at Scott Fraser. And for the champagne today -- cheers to Edward and Patrick.. Many thanks.

John · 8 June 2016

★★★★★ 5/5

Trustpilot

My experience with Boris was excellent

My experience with Boris was excellent, 10/10, highly recommended! Thanks for making the process of letting my new home a brilliant and smooth journey! Very pleased and grateful

GLS · 9 November 2022

★★★★★ 5/5

Google

I had a great experience with the East Oxford branch, particularly Abbie Keetch who sold my house. She was great from the start - clear, highly responsive and transparent. Although not an easy time to sell (or buy!) a house, Abbie made the process as straighforward as possible.

T · 31 October 2023

★★★★★ 5/5

Google

A year and a half ago we purchased a house in Oxford through Scottfraser, after having visited many houses and many agents for a year. It was a pleasure to do so, and we are extremely pleased with the result and with the process. Edward Parkinson was very helpful, and very patient too. He understood that many of the technicalities of house purchasing were very stressful to foreigners like us, and went to great lengths to make them understood as well as smooth. We would recommend anyone purchasing a house in Oxford to do so through Scottfraser, and through Edward in particular.

Ramon · 9 June 2015

★★★★★ 5/5

Google

Anna Berry and the team at Scott Fraser East Oxford have managed the letting of my property for almost ten years. Throughout this time we have been extremely pleased with the level of service, communication and professionalism shown by the whole team. Their pro-active approach to property management ensures that although we live overseas we stay well informed about tenancy and property matters and at the same time can relax in the confidence that the team at East Oxford are working on our behalf to maximise the lettings and look after our property. I would highly recommend them to any prospective owner or tenant.

Tristan · 9 June 2015

★★★★★ 5/5

Google

We recently purchased a property through Scott Fraser and can highly recommend their professional approach during what turned out to be a long and complicated process. Our purchase was initially handled by Adrian and Ed at the Headington office and then by Ed and Ollie at the Cowley Road branch when it opened. Ed and Ollie were both extremely competent and informative whilst being supportive throughout and always responded promptly to any queries. I would not hesitate to use Scott Fraser in the future when either buying or selling a property.

Barbara · 9 June 2015

★★★★★ 5/5

Google

It’s very easy to commend Scott Fraser’s Letting Service! We have used their services to let a property in the Cowley Road area for twelve years now. Because we’ve used the flat ourselves annually and tend to let it for shorter-term rentals (under a year), we’ve had to work fairly closely with SF staff and, very often, have also had the opportunity to meet with our incoming tenants. To say it’s worked well would be an understatement: we have found the SF folk very professional and efficient in their dealings with both the tenants and ourselves. We have also found SF to be very responsive to our tenants’ concerns. If something needs attention in the flat: the matter gets addressed quickly and we’re happy to report that our tenants have, on the whole, been very satisfied with both the property and Scott Fraser’s services over the years. We’d like to commend Anna Berry in particular: she acknowledges and responds to communications promptly, acts very quickly to initiate the lettings process and gets the job done. A big thank you to Anna - and all of the SF Cowley Road team - from Catherine and Jeremy.

Catherine · 9 June 2015

★★★★★ 5/5

Google

Scott Fraser were a pleasure to work with from the beginning, professional yet very kind and friendly. Edward Parkinson took a real interest in my flat, my needs and, I felt, had a good understanding of what I hoped to achieve from the sale. He was attentive and explained each step as we went along- selling is so different from buying and I had so many questions! The whole process was swift and efficient, helped by the company policy to ensure that all staff are fully up-to-speed with each sale being handled. I felt that I and my sale were very important to the company and I was looked after just as I would have hoped to be. I certainly made the right choice of agent; a buyer was found quickly and we were all very pleased with the price agreed. Thank you Edward and your team, I would not hesitate to recommend you heartily to friends and family.

Carrie · 9 June 2015

★★★★★ 5/5

Google

Scott Fraser have exceeded our expectations. They provided us with not one but two buyers, replacing our first, who dropped out at short notice, with another suitable purchaser within a few days. Their professional staff all made themselves familiar with our house before accompanying all viewings and the prospective purchasers were all of the highest quality, all were in a position to proceed. In particular Edward Parkinson, Manager of the Cowley Office put in a stellar performance. At all times he has been professional, respectful and supportive of both us and our buyers keeping them on board even though we've had a long wait to get here. Our house has been in my family for over 50 years and Edward was always sensitive to the fact that it mattered who we sold to. I have already recommended Scott Fraser to friends and have no hesitation in continuing to do so. We had a long and arduous search to find a suitable property, so I speak from personal experience when I say that Scott Fraser are easily top of the league when compared to others in the market place. Both for service and effectiveness. It has been a pleasure to deal with them. Thanks to everyone in the team, and especially Edward Parkinson.

Pat · 9 June 2015

★★★★★ 5/5

Google

I have found Scott Fraser to provide an excellent service and would recommend them to anyone. Stella was extremely helpful with preparing the house to be rented, and Anna and Kerry did very well to find tenants within days of the house being advertised. What has really surprised me is how easy the process has been - it really has been a stress free and hassle free experience. I would have no hesitation in using their services again and am very pleased to have chosen Scott Fraser as a letting agent.

Chris · 9 June 2015

★★★★★ 5/5

Google

We had a great experience renting with Scott Fraiser. They found the perfect property for us, and Chantel was an excellent agent who helped us throughout the process.

Beatriz · 3 November 2024

★★★★★ 5/5

Google

Patrick and the team were completely brilliant from start to finish. They were really friendly, efficient and patient throughout the process, I would very highly recommend them.

Rose · 9 November 2022