Scottfraser East Oxford reviews

★★★★★ 1/5

Trustpilot

Abysmal property management service

Abysmal property management service. They made an error with the tenancy end date, which I accept because people can make mistakes. But the subsequent poor communication and lack of clarity and honesty about their error was appalling. Moreover, it caused me significant inconvenience, costs, and losses. Scott Fraser refused to accept responsibility for any of this until I initiated legal action via the small claims court, at which point they paid up. But what a tiresome process. And what absence of care, competence, and customer service.

Andrew · 28 March 2024

★★★★★ 5/5

Trustpilot

All clear and straightforward with good…

All clear and straightforward with good communication. Thanks in particular to Sofia and Samantha.

Peter · 28 July 2025

★★★★★ 5/5

Google

Just moved into my new home a week ago and couldn’t be happier with Anna Berry’s support during the process to rent the property. The whole team is amazing, even when Anna was away they all showed truly interested and competence to answer our questions and always with a pleasant atmosphere. Thank you guys!

Ellen · 7 June 2022

★★★★★ 5/5

Trustpilot

Would highly recommend Boris Bobev

Boris Bobev was our agent. He was very attentive and very resourceful. He made the process really easy even in our somewhat difficult situation having just moved back to the UK.Would definitely recommend him if you are looking to find your next rental property.

Luci · 12 May 2023

★★★★★ 5/5

Google

Currently looking to rent for the first time in the east Oxfordshire area and stumbled across Scott Fraser, was greeted by a young woman called Chantel who had a large range of knowledge regarding the available properties in the area and informed me perfectly on all my queries regarding it being my first time looking at renting. Chantel had fantastic customer service from start to finish and I would highly reccomend popping in to this branch and having a chat with her.

JokersTunes · 28 February 2024

★★★★★ 5/5

Google

Razia was very kind and attentive. We got a great property! Thank you, great experience. :)

Weronika · 25 November 2024

★★★★★ 5/5

Google

We recently rented an house with Scott Fraser. The process was swift, Alison assisted us kindly and professionally, guiding us through our first rent in UK (coming from Europe, there are many things to get acquainted with).

Massimiliano · 11 October 2025

★★★★★ 5/5

Google

Kevin has helped us a lot in finding our new home! Highly recommend Scott Fraser. They put the effort in finding you the right place and support you throughout the process!

Theophanis · 28 February 2024

★★★★★ 5/5

Google

Kevin has helped us a lot in finding our new home! Highly recommend Scott Fraser. They put the effort in finding you the right place and support you throughout the process!

Teo · 28 February 2024

★★★★★ 5/5

Trustpilot

Helpful, friendly and efficient service

Rachel and the team gave us a really helpful, friendly and efficient service in reletting our property. We can't fault them!

Mary · 8 April 2022

★★★★★ 1/5

Google

Trust me, don’t select this agency. They keep charging me even I moved out from the property 2 years ago. What an awesome agency! If you don’t want to face the same issue, select another company.

Jay · 11 October 2025

★★★★★ 5/5

Google

I have been working with Scott Frasers for nearly 10 years now and I must say that I am really pleased with the services provided. Big thanks to Joanna Channon, our property manager, for all the support. Really professional, friendly and always happy to help. ☺️🤗PositiveResponsiveness, Quality, Professionalism, Value

Maria · 27 August 2022

★★★★★ 5/5

Trustpilot

Boris was very helpful and informative…

Boris was very helpful and informative about the process of securing the property for us. It has been an arduous journey looking for a flat in an especially competitive month for apartment hunting but it's finally over thanks to him.

Quincy · 20 June 2023

★★★★★ 5/5

Google

I highly recommend Kevin to anyone looking to find property in oxford and the establishment to anyone seeking top-notch service and quality homes to rent through Scott Fraser

Shanu · 29 March 2024

★★★★★ 5/5

Google

Kevin has been exceptional in assisting me with my property search. He's responsive, professional, and goes the extra mile to ensure a smooth process. I highly recommend his services for anyone looking to rent a property.

Senu · 25 September 2023

★★★★★ 5/5

Google

Alison was very caring. She helped a lot. Thank you for everything.

Mehmet · 15 December 2024

★★★★★ 5/5

Google

Edward, Oliver and the Scott Fraser team were extremely helpful both before, during and after purchase of our first house. We visited the property on a number of occasions with friends, family, builders, architects.... and each time Scott Fraser were extremely flexible and able to meet our needs and times. They have also been really helpful following completion and we are extremely grateful! Would definitely recommend!

Laura · 9 June 2015

★★★★★ 5/5

Google

I have just purchased a house through Scott Fraser and have nothing but praise for the services I received. Edward and Oliver were responsive, attentive and informative throughout the process, and were always courteous, polite and very pleasant chaps to do business with! The bottle of bubbles on completion day was a very lovely touch. I have no hesitation in recommending the services of this agency.

Janet · 9 June 2015

★★★★★ 1/5

Trustpilot

They are scammers

They are scammers. My worst nightmare.They took away my peace and my money.My mental health suffered a lot because of them. They claimed the door was damaged which was a lie few months after I moved out and they kept harrassing me with email. Tried to speak with Ben the property manager but he was always busy and didn't call back. I requested for a photo of the door, didn't get it. No way to contact the depositary. In the end I paid because I didn't want any trouble because of my status. Complaints I made whilst living in the house were never attended to.Please run from scotfraser, they will milk you dry and never attend to your issues.

Kehinde · 12 December 2023

★★★★★ 5/5

Trustpilot

Boris was amazing and really helpful…

Boris was amazing and really helpful when we were looking for a new flat to rent. The process was quick, easy, and staff were really friendly. Would recommend to anyone, especially if your only option is to pay in advance!

Márk · 18 May 2023

★★★★★ 3/5

Google

I wish I could give 2 reviews because I’ve had polar opposite experiences interacting with two employees. On one end, Oliver Hill did not fulfill a single obligation or responsibility as our property manager throughout our tenancy. He actively avoided communication, lied to co-workers about communicating with us, and failed to resolve any maintenance issue we reported. After we were forced to pay out-of-pocket for maintenance issues (~£400), he promised to reimburse us but never did. If you have the misfortune of having him as your property manager, I would advise you end your tenancy immediately. On the other hand, Chantel Phipps deserves a 5-star rating as she went out of her way to assist us when Oliver continuously failed to meet his obligations. She is the pinnacle of professionalism and anyone would be lucky to have her as a property manager.

Nina · 12 December 2023

★★★★★ 5/5

Trustpilot

5 star service I…

Hi I just wanted to say the service I got at scottfraser in Witney was very good and that was down to Ellie who was always very helpful and friendly and would always make sure the whole process was nice and smooth, I would definitely recommend scottfraser in Witney and would ask for Ellie .kind regards J

Joss · 10 February 2021

★★★★★ 1/5

Trustpilot

The worst letting agency I have ever had the displeasure of renting with.

From the offset, ScottFraser were unprofessional and incompetent.Even before I moved in, the process of negotiating and signing my contract was a nightmare. I ended up having back-and-forth communication with various different ScottFraser employees as they failed to amend clauses in my contract and repeatedly sent over the incorrect document (key details were left out like the fact that bills, WiFi and TV license were included in my rent). The whole process took so long that I ended up signing the contract on the day I moved into the property - the first of many red flags. (New tenants also be warned, they'll try and sign you up to a Zero-Deposit scheme even when you refuse. Luckily I spotted this clause in the contract, but they'd tried to include it despite the fact that I refused to join the scheme multiple times). During the nearly two years I lived in the property managed by ScottFraser, we had over 10 different property managers. We were never told when our property manager changed, which made reporting any maintenance issues near-impossible. Emails and phone calls to the letting agency were repeatedly ignored, and maintenance issues were left unresolved. Whenever anyone did come to the property, they never seemed to know anything about the issue(s) so nothing ever got fixed. In the end, we started going directly to our landlord for all maintenance issues. Our landlord also filed several complaints to ScottFraser, but to no avail (they even had the cheek to complain that we were contacting them too frequently about maintenance issues!)To top things off, they made my whole experience of moving out incredibly stressful. Everything had to go through their portal system, The Depositary (they claimed this was so speed up the process, but it did no such thing). All my communication went unanswered in the weeks leading up to my move and getting my deposit back was a nightmare, taking nearly two months and endless pestering (nearly daily phone calls). My list of complaints about ScottFraser could go on and on. They're quick to take your money, but that's the only thing they'll do with any efficiency. Avoid at all costs.

Em · 2 December 2023

★★★★★ 5/5

Google

Bought our first home with Scott Fraser. The service was amazing, as first time buyers and needing endless hand holding and guidance. Our needs were met with patience and empathy. Nothing was too much for Razia Safari. The whole experience was brilliant. Thank you again.

Amber · 12 June 2025