Trusted Agent profile · East Oxford
★★★★★
477 reviews across 2 platforms
267 Cowley Road, East Oxford, OX4 1XQ
Scottfraser's office in East Oxford, at 267 Cowley Road, is rated 4.2 out of 5 across 477 reviews on two platforms, including 294 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Scottfraser East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Oxford.
Every review we hold for the East Oxford office, from every platform, shown as written. First names only.
5/5
GoogleBought our first home with Scott Fraser. The service was amazing, as first time buyers and needing endless hand holding and guidance. Our needs were met with patience and empathy. Nothing was too much for Razia Safari. The whole experience was brilliant. Thank you again.
5/5
GoogleWhilst encountering referencing issues upon looking to rent through Scott and Fraser we were very impressed with their professionalism and compassion. They have a friendly rental team but for us the star was Sana. She went the extra mile to help with the issues and ensuring there were no further problems. We would definitely recommend Scott and Fraser for renting in East Oxford.
5/5
GoogleWe bought a home from a seller who was being represented by Jowan and the team at Scott Fraser. We found the team helpful and responsive, from arranging access when needed to coordinating negotiations and keeping things on track during the inevitable tricky periods. Thanks for the help... but I hope we won't need it again for quite some time! ;)
5/5
GoogleEdward and Oliver at Scott Fraser made selling my property easy compared to the previous time I went through the pain that is moving. They were very helpful and I felt I could trust them completely. I recommend you ask them to come for the initial visit to see for yourself, then it is up to you of course! Thank you Edward and Ollie.
5/5
GoogleWe worked with Patrick in buying our new home. He was warm, welcoming, and very helpful with answering all of our questions (even after we'd completed our purchase). Patrick and his colleagues made this a very smooth operation and I could not be happier with the result. Highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotScarlett Jones was an amazing agent.She…
Scarlett Jones was an amazing agent.She was very professional when showing me the house Which influenced my decision in renting it.Scott Fraser has been a very professional and high standard company I’m very glad I’ve chosen this agency
1/5
TrustpilotIf you are thinking of using Scotfraser…
If you are thinking of using Scotfraser Letting Oxford ! May I suggest you look at the reviews on this web page ..We have a property which has been let to the same tenant for some 5 years without any problems whatsoever ! BUT ! when there is something that is to be looked at if you call the head office this is where it goes drastically wrong !! Very difficult to speak to the same person due to their high turnover of staff !! I as the landlord needed to speak to a person who could understand that my tenant needed to have looked at this was virtually impossible I eventually I spoke to the letting manager who was so unhelpful ..that we found it was impossible to continue to use their services . The final straw was getting Scottfraser to return the keys !!! I was told that I could drive to collect them from the Summertown office for us a 2.5 hour drive each way .We transferred to another agent …
5/5
GoogleI am in the process of purchasing a flat through Scott Fraser and would recommend their services. Oliver Saxton was brilliant throughout, he is extremely professional but also so nice to deal with. He maintained just the right level of contact and was always very responsive, whether on the phone or via email. I would highly recommend Scott Fraser and Oliver in particular.
5/5
GoogleAbsolutely amazing, Chantel Phipps was lovely and very helpful in getting our house. 10/10 :)
5/5
TrustpilotThe agent by name callum
The agent by name callum, he is an amazing person, very patient and understanding, I still contact him if I don't understand anything. He returns your call anytime he is unable to answer your call. Such a wonderful person.
5/5
TrustpilotGreat Service
Thank you to Anna and the rest of the very helpful team!
Dear Nicholas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am well pleased with the services provided by Scott Fraser lettings, the Team demonstrated high level of professionalism, with real time feedbacks thro' mails and calls. Thank you Scott Fraser Team.
1/5
TrustpilotBecarefull with this company, they are frauds when it comes to property management.
My House had a roof issue for more than 4 months to be exact 5 months, during this period i lost my phone and laptop for the water leak.. after the leak is fixed they never repaired the internal mould or leak aras. Even they removed the smoke alram cap where the water was leaking and not even bothered to remove.I went through horrible face during that time and became helpless. they never responds to your email where you mention about problems. at the time of checkout they falsified checkout report itself by sent the checkout agent after they covered all the water leak damage. they literally made sure that checkout agent takes the photo of the renovating house with all dust and debbries of the paint. claimed around £1200 for the cleaning from the deposit scheme. now i am raising the dispute but there process of arbitration is manual.. you send the document not really sure they will give all the details to do arbitration or not. Please avoid taking the home where its managed by scottfraser.. they are frauds and scam agents. they make all the documents however they want.. i will be blogging about them soon.
5/5
GoogleWe found a property via Scott Fraser and our whole experience with Harriett Bates was amazing, she kept us informed and helped resolve our issues when being vetted , responded to our emails promptly and was kind and compassionate. Extremely impressed and would definitely rent or hopefully buy through Scott Fraser again !
5/5
GoogleEdward Parkinson was extremely helpful in guiding us through to a purchase of a house in Lime Walk. It was clear from the start that he knew the three properties he showed us, and understood our needs as well as the vendor's requirements. We were able to agree a deal in a commendably short time, and are very pleased indeed with our purchase.
5/5
TrustpilotElaine Norrie a Senior Sales Consultant…
Elaine Norrie a Senior Sales Consultant is the best estate agent I have come across. She has helped our mutual clients to sell their property efficiently without any stress. She is an asset to your company!
5/5
TrustpilotBoris was a super efficient adviser and…
Boris was a super efficient adviser and gave us support to find a great apartment in a brilliant location. He was well informed and will help us in future to make good move we are sure.
5/5
TrustpilotHolly was so helpful throughout the…
Holly was so helpful throughout the whole process, she was always there if we needed her!
Dear Charlotte,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotI had an amazing experience and thank…
I had an amazing experience and thank you Chantel for all your help through the process! True customer service that was professional and helpful!
5/5
GoogleChantel has been really efficient at helping me through the whole process and I am very thankful for her making it so smooth and easy.
5/5
GoogleI would also like to give a special thanks to Ms. Alison for her help throughout the house rental process.
1/5
TrustpilotI’m writing this to express my…
I’m writing this to express my dissatisfaction with the student rental experience we had through Scott Fraser in the East Oxford area. Our tenancy began with a major issue: on the day before our scheduled move-in, we received a call from Scott Fraser stating that they were unable to provide us with keys due to a supposed guarantor problem. This issue had not been evident when we initially signed the contract, and we were informed mere hours before our planned move-in, causing considerable inconvenience and disruption to our plans. It appeared as though the agency's handling of our situation lacked professionalism, and we felt as though we were marginalised because we were only student renters. Upon finally gaining access to the property, we discovered that it did not align with the description provided, and it required substantial maintenance. While we acknowledge that property maintenance falls under the landlord's responsibility, Scott Fraser served as the middleman. We encountered issues such as mould growth, broken blinds, and a "dining room" that was, in reality, a garage filled with unusable, filthy furniture. Despite promptly notifying Scott Fraser of these concerns, we received minimal response or follow-up, leaving us feeling neglected. Though maintenance eventually showed up to inspect the issues, they left never to be seen or heard from again. Furthermore, our tenancy concluded in July 2023, and it is now mid September and we still haven’t received the reimbursement of our deposit. We diligently provided all required information to expedite this process, yet it seemed as though our case was either forgotten or not given the attention it deserved. The protracted delay in deposit reimbursement compelled me to write this formal review.Our experience with Scott Fraser in the Headington area was marred by numerous issues, including last-minute complications during move-in, unaddressed property maintenance concerns, and an extended delay in receiving our deposit refund. These experiences have left us dissatisfied with the agency's professionalism and customer service standards. If you’re thinking about using Scott Fraser, please be prepared to be on the phone every other day, encouraging them to do their job and fighting for them to reimburse your deposit.
5/5
TrustpilotWhat a breath of fresh air
What a breath of fresh air! Efficient and friendly, well done!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleAmy Waller at Scott Fraser was a complete gem in helping us secure a house to let. She is extremely kind, professional and knowledgeable! Amy answered all of our questions and assisted us thoroughly in the letting process. She was a complete pleasure to meet and an asset to the Scott Fraser team. I would highly recommend!
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Tell us what you need and we'll put you in touch. Scottfraser East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Oxford.
