Scottfraser East Oxford reviews

★★★★★ 1/5

Trustpilot

Absolutely appalled by the service from…

Absolutely appalled by the service from Scott Fraser. My son and his friends are still waiting to receive their deposit back from their rented house. Numerous phone calls have been made and the landlord has also requested the release of the funds. Students can not wait 6 weeks to be reimbursed. Would not recommend using this company.

Helen · 22 September 2022

★★★★★ 1/5

Trustpilot

Terrible letting service

We had (please note past tense) several rental properties with Scott Fraser.for nearly 15 years. The last couple of years the staff turnover has been high, no one cares, since COVID 3 monthly inspections have not been undertaken regularly. Even now there has been a year between inspections. A service we pay for. Issues are not resolved, communication is poor. Even when it’s raised to the managers it’s dire. Glad we have now moved all our properties elsewhere and I’m sure we will be happier landlords and we will have happier tenants as a result

Simon · 12 July 2023

★★★★★ 1/5

Trustpilot

Poor communication (emails unanswered…

Poor communication (emails unanswered repeatedly) and misinformation (conflicting and incorrect information provided at different times) have made letting our property through Scott Fraser a real chore. i will never use their service again and will not recommend it to anyone. i am genuinely surprised by some of the glowing reviews here, except that presumably there are some competent members of their team and they are presumably able to manage some tasks. However, the reviews also reveal a real inconsistency - there are a good amount of one star reviews, representing very disatisfied customers like myself.

Fred · 3 July 2023

★★★★★ 5/5

Google

I highly recommend Kevin to anyone in need of top-notch service in letting with Scott Fraser . Five stars all the way!

Mell · 28 February 2024

★★★★★ 5/5

Google

I highly recommend Kevin to anyone in need of top-notch service in letting with Scott Fraser . Five stars all the way!

Kevin · 28 February 2024

★★★★★ 5/5

Trustpilot

sofia and the team 5 star from start to…

sofia and the team 5 star from start to finish

Raymond · 12 March 2026

★★★★★ 5/5

Trustpilot

10/10 For Ben Coplin Cowley road Branch

We had Ben coplin to help us move from the Cowley Road branch in Oxford. He was and has still been an outstanding employee! We went to chancellors to move and got nothing. When I got him on the phone he was on it! He deserves and promotion or pay rise. 10/10 for helping us move and not letting it get too stressful. Amazing at communicating to us and getting us to where we need to be. Couldn’t recommend anyone or any other company he’s definitely made your company look absolutely amazing.

James · 17 June 2023

★★★★★ 5/5

Google

I had a very good experience with Chantel Phipps. She was always attentive, responsive, flexible, kind and very professional. Thank you so much for all! 🙌🏼 …

Agustín · 11 October 2025

★★★★★ 5/5

Trustpilot

Great experience and big thanks to Scarlett!

Such a wonderful experience and big thanks to Scarlett for helping us secure a flat! She was very supportive throughout the process and couldn't thank her enough! Definitely in safe hands 😃

Gurupriya · 14 June 2023

★★★★★ 5/5

Google

We rented a nice house wıth Scott Fraser. We were very pleased to get a professional and friendly service. Caitlin guided me through the whole process. She answered all my questions patiently. She is very helpful. Thanks a lot Caittlin and team.

Anar · 7 June 2022

★★★★★ 5/5

Trustpilot

Let agreed!

Thanks to Scarlett, we were able to quickly arrange a visit to our new home. She was so friendly and supportive and the whole process was very easy without any difficulties!

Marilena · 25 May 2023

★★★★★ 5/5

Google

Kind staff. Chantel was really helpful and gave me all of the information that I had asked for!

Lauren · 29 March 2024

★★★★★ 5/5

Google

We used Scott Fraser for the sale of our house in Cowley. The marketing materials looked great and were produced extremely quickly which was instrumental in getting an asking price offer within a week. Adam Sayers was extremely professional and knowledgeable and was of great assistance throughout the sale. We would highly recommend.

Bill · 8 June 2019

★★★★★ 5/5

Google

Kevin has been terrific, so helpful and patient, an excellent communicator and a true professional. I would definitely recommend Scott Fraser, and Kevin, to others.

Steph · 9 October 2023

★★★★★ 5/5

Google

Scott Fraser have done important work managing and disposing of a number of properties in the last two years. We have been greatly impressed by their results and by the efficient and pleasant way they have conducted themselves, Edward Parkinson has been the associate mainly responsible for these achievements and we are very grateful to him.

Christopher · 9 June 2015

★★★★★ 5/5

Google

Edward Parkinson and the team at Scott Fraser really excelled our expectations when we recently bought a property as first time buyers. Communication was excellent and they made everything really clear. Edward was easy to contact and fielded our inquiries professionally and without delay. We will definitely look to use Scott Fraser again in the future!

Lucy · 9 June 2015

★★★★★ 5/5

Google

Just received our keys yesterday, Kevin was very friendly and a great help throughout the onboarding process!

Quinn · 29 March 2024

★★★★★ 5/5

Trustpilot

I would like to express my thanks to…

I would like to express my thanks to SolJacobs-Bryan tranee property manager who helped me with my enquery. He was very helpful via email . Days later on he called me back asking me if there is anything else he could help me. He provided me a service that is second to none.I am grateful to him.Tunde

Szántó · 3 March 2022

★★★★★ 5/5

Google

Great experience purchasing a house through Scott Fraser on Cowley Road. The agent we engaged with throughout the process, Oliver Saxton, was patient, friendly, and professional at every stage. From organising viewings to completion, everyone in the office was a pleasure to work with, and I would recommend Scott Fraser to anyone moving to Oxford.

Christopher · 8 June 2016

★★★★★ 4/5

Google

Chantel has been really helpful and answered all of our questions while moving. She has made the entire rental process so much easier.

Patrick · 25 October 2023

★★★★★ 5/5

Trustpilot

Attentive and communicative

Chantel Phipps was absolutely fantastic throughout our whole moving process! Everything went smoothly and she was attentive and communicative the whole time.

Elena · 16 November 2023

★★★★★ 5/5

Trustpilot

Our experience with Scottfraser was flawless…

Our experience with Scottfraser was flawless. The whole process was completely painless and smooth and our agent Boris was especially helpful. No complaints, I would recommend it to anyone.

Federico · 4 May 2023

★★★★★ 5/5

Google

Amy has been very professional during the recent re-let of my property in Cowley, being timely, courteous, tolerant when I didn't respond quickly, and keeping me updated on developments. As a bonus, this time there's the bare minimum vacant period between lets - great!

Robin · 7 June 2021

★★★★★ 5/5

Trustpilot

Dream home secured!

Thanks to Scarlett, my partner and I landed our dream rental home within less than a week! We couldn’t have asked for a better service. Thank you!

Melanie · 25 May 2023