Trusted Agent profile · East Oxford
★★★★★
477 reviews across 2 platforms
267 Cowley Road, East Oxford, OX4 1XQ
Scottfraser's office in East Oxford, at 267 Cowley Road, is rated 4.2 out of 5 across 477 reviews on two platforms, including 294 Google reviews rated 4.6.
Every review we hold for the East Oxford office, from every platform, shown as written. First names only.
5/5
GoogleSuch a professional and supportive letting experience. I worked with Alfie, and he was incredibly responsive to any questions I had, and helped us get the perfect place. Would absolutely recommend the agency.PositiveResponsiveness, Professionalism
5/5
GoogleHighly Proficient. Thanks Kelvin & team, from a satisfied client.
5/5
GoogleI have recently rented an apartment with Scott Fraser, facilitated smoothly by Anna Berry. She was very responsive and helpful throughout the entire process. Thanks, Anna and team.
5/5
GoogleAmy has been so helpful during the arrangement of our house rental. She has been really responsive and friendly and has answered all of our queries, big or small quickly and helpfully.PositiveResponsiveness, Professionalism
5/5
TrustpilotReliable letting agent
quick response, punctual to view appointment, well-prepared introduction to the properties impress me a lot!
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotBest avoided. Poor service
I let my property through Scott Fraser whilst i was abroad. I am very glad that the experience has now ended. It has been disappointing and stressful dealing with them. Their communication has been abysmal. Staff have frequently avoided taking responsibility for resolving issues. The tenants seem dissatisfied too. I will never ever use their service again and would advise others to avoid them.
5/5
TrustpilotScarlett was amazing and has been super…
Scarlett was amazing and has been super helpful. Would recommend!
5/5
TrustpilotGreat experience
Boris was really nice and friendly. He answered all my questions straight away, including via text! Great experience!
4/5
TrustpilotGreat service from Joanna Channon as…
Great service from Joanna Channon as property manager for my rental property. Very efficient, polite, focused and does what she says she will do. Helped to resolve a number of tenancy issues recently with great professionalism and showed me the value of a great property manager
Dear G Lyons,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIf you're planning to rent with Scott Fraser PHOTOGRAPH EVERYTHING on day one. We got a 1000gbp deduction from our deposit for preexisting faults in house, a major one being ubiquitous mould spots all around the property - which we were told to deal with ourselves upon reporting. I got the odd impression they're way keener to check for faults after you have moved out to be able to cut your deposit money. Of course you can counter claim those deductions, but understandably, hardly anyone, aside from the letting agency itself of course, has the time and spare energy to do that - I think this agency is a great example of one that clearly knows that and takes advantage of it. My advice is, if you must rent with them, make sure you document and photograph every single fault upon moving in, and in presence of their representative (possibly even have them sign that they've seen the photographs) - of course a much simpler solution is to avoid them.NegativeResponsiveness, Quality, Professionalism
1/5
TrustpilotTruly shocking experience with no apology
I was not impressed with Scott Fraser even on my first encounter as they seemed completely clueless whenever I asked questions and had really poor people skills. I did manage to be shown round by a lovely estate agent who actually did have some good people skills, though she was the exception. Then during my tenancy I was pleased to have nothing more to do with the agency, dealing directly with the landlord. Now we are moving out and Scott Fraser have gotten involved again, I have had an absolute nightmare. They conducted a viewing which was meant to be cancelled whilst I was at work and I came home to find I’d been locked out of my house as they’d locked the mortise lock which I never use and didn’t carry the key for. I had to pay £120 for a locksmith and go through my neighbours property to get to the back door for a better chance of getting in. I was told I would receive an apology but I never have. The agents have been terrible with communication at all levels. They don’t appear to talk to each other, have any answers for prospective tenants or current tenants. Their “email system was down” so only by chance did I find out about a viewing of my property that was meant to happen in under 24hrs. It’s been shocking and I felt violated when people entered my home without my knowledge or consent and then locked me out. This took a huge financial and emotional toll on me. Then just today they started letting themselves in again for a return viewing whilst I was working from home DESPITE the fact I had informed them that I would be in and working. Again displaying a complete and utter lack of communication between employees. There wasn’t even a curtesy knock before they started entering my home. Truly shocking agency.
5/5
TrustpilotA different kind of Boris (better than the ex-PM)
Boris was communicative and very helpful throughout the process of securing my new rented accommodation.
5/5
GoogleScott Fraser were exceptionally helpfull in selling my deceased mother`s house for me. I am not resident in England and therefore it was important to have someone like Edward Parkinson taking care of the sale for me. Thanks again Edward
1/5
TrustpilotThe worst agency you can find ever!
The worst agency you can find these days, honestly they will take your deposit everytime don´t bother cleaning or leaving the house in order they will take it anyway. They will make up excuses like "a neighbour told us your garden is in a bad condition" to make you look like a bad tenant, they will try to raise your rent at every chance and they will keep charging fees at any point. Their team are really useless, you report issues on their website but they don´t acknowledge and you will have to email directly two or three times for them to pick up on the issue. Then someone will come around, do a very poor job and you will have to start the whole process again so count with main doors not closing for a week. Toilets leaking for weeks, holes in the common areas floors for weeks, etc... After staying in a property managed by them for 4 years (also due the pandemy) It is a experience I would not reccomend even to my worse enemy. Does not matter how convenient the place is it is just not worth it.
1/5
TrustpilotThe worst agency you can find
The worst agency you can find, honestly they will take your deposit everytime don´t bother cleaning or leaving the house in order they will take it anyway. They always side up with the landlord and use the tenant to get the most profit possible. They will make up excuses like "a neighbour told us your garden is in a bad condition"the pass this to the landlord to make you look like a bad tenant, they will try to raise the rent at every chance and they will keep trying to charge fees. Their team are really useless, I have never found a worse customer service even Virginmedia outperform them.You can report issues on their website but they don´t acknowledge and you will have to email directly two or three times for them to pick up on the issue. Then someone will come around, do a very poor job and you will have to start the whole process again so count with main doors not closing for a week. Toilets leaking for weeks, holes in the common areas floors for weeks, etc...They have a "custom" way to deal with the TDS through their website but it is just a proper scam and they will play you as if you were a 5 years old kid with a slot machineAfter staying in a property managed by them for 4 years It is a experience I would not reccomend even to my worse enemy. Does not matter how convenient the place is, if managed by Scott Fraser it is just not worth it.
5/5
GoogleThe team, particularly Oliver and Anna, whom we mainly had contact with, were very helpful, knowledgeable, professional, efficient and pleasant to deal with. We achieved a very satisfactory and hassle-free outcome. We wouldn't hesitate to recommend Scott Fraser in the future.
4/5
TrustpilotIt's all about the PM
I've been with Scott Fraser for 2 years now, it's been ok'ish, but for a few months I've got a new PM, his name is Sana, and he's amazing, since his looking out for our property things are going nicely and smoothly. I had a boiler problem for over a year, and in one week Sana managed to fix it :)Unfortunately, or luckily in my case, it's all about the people that work for the agency. I've seen a lot of bad reviews, it would help if you put a name next to that, maybe than the agency can do something about it
5/5
Google"Exceptional customer service! From the moment I reached out, I was met with professionalism, efficiency, and genuine care. The representatives went above and beyond to address my concerns promptly and effectively, leaving me completely satisfied with the outcome. Thank you kevin for setting the gold standard in customer service!"
4/5
TrustpilotScottfraser Headington
Managed a recent property sale very well. Professional staff who negotiated and communicated at every stage. Listened to the needs of both the seller and the buyer and worked hard to ensure that the sale completed. Would recommend.
HiWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotGenuinely THE WORST customer…
Genuinely THE WORST customer service/renting experience I have EVER HAD. Avoid Soctt Fraser at all costs, unless you enjoy moving into a flat that is filthy with urine in the toilet and false nails on the carpet, being treated with ZERO respect by the lettings staff, enduring a huge amount of stress-inducing unprofessional communication by your property manager, AND having to chase your deposit because of course that part couldn't be simple either. I ACTUALLY HATE THIS COMPANY SO MUCH.
5/5
GoogleWe have been searching for a property for over 6 months and Scott fraser finally found us the perfect place. Chantel has bee incredibly helpful, friendly and has made the experience a joy. Thank you very much Chantel
5/5
GoogleAlison helped me out today, great job!
5/5
GoogleI have been viewing properties with Abbie at Scott Fraser this week and she has been professional, thorough and extremely understanding, and I have made an offer on one of the houses she has shown me: I have been very satisfied and happy with how she has handled everything from the first tentative phone call to now
5/5
GoogleI recently had the pleasure of experiencing Kevin's service, and I couldn't be more impressed. From start to finish, Kevin demonstrated professionalism, expertise, and a genuine commitment to ensuring customer satisfaction. He went above and beyond to Kevin's attention to detail and dedication to excellence truly set him apart.
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