Trusted Agent profile · Ealing

Northfields (Ealing Broadway) Ealing reviews

★★★★★ Excellent

503 reviews across 2 platforms

20 New Broadway, Ealing, W5 2XA

Northfields (Ealing Broadway)'s office in Ealing, at 20 New Broadway, is rated 4.8 out of 5 across 503 reviews on two platforms, including 501 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

501

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

About Northfields (Ealing Broadway) Ealing

Our award-winning sales and lettings experts have great industry and local knowledge and are available to talk to you on our Live Chat if you require any help whilst browsing our website, or searching for a property.

Awards

The Trusted Agent 2026 results for Northfields (Ealing Broadway), ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Ealing office, from every platform, shown as written. First names only.

5/5

Google

Mariya was so helpful and friendly when discussing my first property to rent. Couldn’t recommend more. Thank you!!

Olivia · 24 September 2024

Agent replied · 24 October 2024

Dear Olivia Price Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

2/5

Google

Rented from them in 2013-2014. Good experience and very professional until I was leaving. We had a last minute request to view which wasn’t possible for us and turned a little strange. Manager threatened to personally deliver letter around everyday to give required 24hrs notice to view whether someone was coming or not. Complaint was dealt with well by central office but uncomfortable experience.

Tom · 24 February 2019

Agent replied

Thank-you for leaving a review. We're very sorry to hear that you had an uncomfortable experience in the past. Our aim is to always give every customer the best possible experience and are pleased to hear that your complaint was handled well.

5/5

Google

We walked into more than 10 agencies along the street. Liam Osborne is best agent I ever met. He is always punctual, well prepared for the viewing and answered our questions professionally. I will definitely recommend my friends to reach out to him when they arrive London.

Ho · 29 October 2022

Agent replied · 29 October 2023

Dear Davy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Highly responsive and trustworthy team. Great shout out to Victoria - most reliable agent I've encountered, always follows through requests and really pleasant to work with. Ask for Victoria and you will not be disappointed.

Cheryl · 24 October 2023

Agent replied · 25 November 2023

Dear Cheryl Zhang Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Harry was incredibly helpful with my search and I was very impressed by his professionalism. Thank you for all your help!

Tannaz · 26 July 2024

Agent replied · 26 August 2024

Dear Tannaz Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We walked into more than 10 agencies along the street. Liam Osborne is best agent I ever met. He is always punctual, well prepared for the viewing and answered our questions professionally. I will definitely recommend my friends to reach out to him when they arrive London.

Davy · 3 October 2022

Agent replied · 30 July 2023

Dear Davy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Thanks to Rohan! To most human estate agent I have ever met. :)

Martyna · 25 November 2024

Agent replied · 9 December 2024

Dear Martyna Kopczak Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Successful completion of a difficult transaction would not have happened without the tremendous energy and support from Leah in the Ealing Broadway office. In particular she worked so well with the seller to reassure her that I was doing all in my power to resolve issues further down the chain. Leah also v efficient - rapid responses to emails and calls.

Martin · 25 November 2024

Agent replied · 9 December 2024

Dear Martin Partington Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I do not have enough words to deeply thank Leah Verasammy for her professional approach, accountability on actions, addressing possible hiccups, communicating on time and making me feel that I had an ally throughout the whole process. Leah, is sweet and approachable, understands the anxiety or frustration that can arise in few occasions and focuses on solutions rather than the issue itself. She has dedicated a lot of her time with my case and I never felt she was taking parts, had any personal interest or else. She treated me and the case with respect and high emotional intelligence. Thank you Leah for being who you are and hopefully we can keep in touch looking forward. A special thank you also to Rohan Berry - Rohan you were the first one I spoke from Northfields and immediately felt the empathy and positive approach - as well as Luke for his kind approach, respectful manners, wise advises :-) and support throughout the whole process. Thank you all for helping me in this journey - looking forward to see you all in the house-warming gathering!

Irene · 30 July 2022

5/5

Google

I have just moved in to my property and I am just wanting to say that Northfields Ealing have been such a great energetic estate agent to have worked closely with the past couple of months. As a whole, they are a lovely team who make themselves readily available to help at any time. I would like to especially mention Leah who has been so helpful, organised and always kept things moving forward for me. Leah goes the extra mile, gets back to you immediately and really makes you feel that no request is too much hassle. Very approachable, down to earth and efficient! Also I must say that Rohan is very pleasant, positive and ‘on the ball’ thank you all so much. I will definitely use this agency again. M xx

Maggie · 30 July 2022

5/5

Google

We sold our Shared Ownership flat with Northfields (Ealing Broadway branch) and Leah was absolutely exceptional. She's a fantastic communicator, friendly yet professional and confidence inspiring. Every step of the way, we felt thoroughly supported and were kept on the same page with our buyer. Her advice was always helpful, whether it be on helping us understand the process, avoid delays, or simply reassuring us when we had misunderstood something. Our interactions with other staff at Northfields was also always pleasant and effective. I would recommend Northfields, and particularly Leah to anybody looking to sell their property - it is the only selling cost that we feel we have had fantastic value for money with. Likewise, if we were staying in the area to buy or rent, we would definitely have looked back towards them as we are sure they would be equally as brilliant on the other side of the transaction. Leah, you have been brilliant, thank you so much for all your hard work and support.

Tom · 30 July 2022

5/5

Google

We bought our house with Northfields and the agent was Leah Verasammy from the Ealing Broadway office. Leah was outstanding throughout and I would highly recommend her. She is very easy to get on with and really understands how to deal with people on both sides of the transaction. I found her to be very efficient and responsive and I had full confidence in her approach from start to finish. She made the buying process as enjoyable as it possibly could be. Leah was also very helpful with viewings and suggestions prior to finding our home. Thanks Leah.

LIAM · 30 July 2022

5/5

Google

I contacted the Ealing Branch of Northfields for some general advice about selling my property in London. I spoke with a gentleman named Alejandro and he was incredibly informative & helpful. Not only did he provide an insight into selling & marketing my property, he also recommended agents in my area that he trusts. I couldn’t recommend Alejandro enough!

Tomas · 30 July 2020

Agent replied

Thanks so much for your feedback, Thomas. Alejandro will be really delighted to know that you found his advice helpful. Thanks again.

5/5

Google

I am tenant and Szilvia was my agent, she's very friendly and gave me some helpful advices regarding the references and finding suitable property for me and my husband. You could say that once you're registered with them, she will keep suggesting sensible choices and will help you until you find "the one" for yourself. I appreciate her devotion& concentration for her customer.

Emi · 31 July 2018

Agent replied

Thank you Yujin, Szilvia was very happy to read about your positive experience with us.

5/5

Google

I am tenant and Szilvia was my agent, she's very friendly and gave me some helpful advices regarding the references and finding suitable property for me and my husband. You could say that once you're registered with them, she will keep suggesting sensible choices and will help you until you find "the one" for yourself. I appreciate her devotion& concentration for her customer.

Emi · 9 July 2018

Agent replied

Thank you Yujin, Szilvia was very happy to read about your positive experience with us.

5/5

Google

It was an amazing experience, Mr Rohan Berry was very friendly and showed me all the details of the property and actively participated in providing me helpful tips to secure my next big investment.

Vinu · 29 September 2023

Agent replied · 29 October 2023

Dear Vinu Polly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Billy Wright from the Ealing team was the agent that helped us to find property to rent. He was very friendly, professional, fast-acting, understanding, and very helpful. Most importantly, he listens and attends to your needs/requirements accurately. If anyone would like to deal with agent with ease, Billy is the go-to person.PositiveResponsiveness, Professionalism

Ainul · 26 August 2021

Agent replied · 30 July 2023

Thanks for posting this Ainul. Billy was really pleased to have us read out this review from you in our weekly meeting. It made him blush! we hope that you are happy in your new home. Beth for Northfields

5/5

Google

Dear Rohan Berry, Thanks for understanding our preferences and providing us the personalised approach to match our lifestyle. You have great commitment towards the work and I would also like to add your market knowledge is exceptional and it much needed for first time buyers for seamless experience. Your genuine care and support has gone beyond our expectations. **Highly recommendable** Thank you!! Asha

Ashakiran · 24 September 2024

Agent replied · 24 October 2024

Dear Ashakiran A Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Samuel Collins has been instrumental in us buying our home in Ealing. His professional advice and calm manner throughout this process has been so reassuring and I can highly recommend him if you are contacting this estate agent. Thank you so much Sam.

Sinead · 2 December 2022

Agent replied · 30 July 2023

Hi Sinead, Thank you for your review, feedback is very important to us and glad you has a positive experience.

5/5

Google

Both Leah and Rohan have been extremely helpful in our property search, keenly aware of making sure what our needs are and tailoring their recommendations accordingly. Rohan was very professional while showing us different properties. We definitely look forward to working with them.

Meha · 2 December 2022

Agent replied · 30 July 2023

Dear Meha K Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Billy Wright from the Ealing team was the agent that helped us to find property to rent. He was very friendly, professional, fast-acting, understanding, and very helpful. Most importantly, he listens and attends to your needs/requirements accurately. If anyone would like to deal with agent with ease, Billy is the go-to person.

Ainul · 30 August 2021

Agent replied

Thanks for posting this Ainul. Billy was really pleased to have us read out this review from you in our weekly meeting. It made him blush! we hope that you are happy in your new home. Beth for Northfields

1/5

Google

Don’t really appreciate having to chase the estate agency and resending the same email three times and still not getting a response regarding a flat I had viewed. Seems like they already received an offer and instead couldn’t be bothered to let us know until we had to actually call them after 3 emails. Then to be told ‘the landlord is going to let us know in an hour’ and then we will call you. Better communication needed like simple things ‘offer form received thank you, we will let you know the decision’ would take seconds from the lettings team but clearly not bothered. In the midst of a rental crisis, when you can see a potential tenant is extremely excited, it’s a lovely idea to keep them updated in order for us to keep browsing rather than having false hope.

R · 29 September 2023

Agent replied · 29 October 2023

Dear R Alali, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

We were recommended Amir from Angelica Gordon who also advised us on the maintenance and works needed to bring the flat up to its best potential. We had viewings from the next morning and our emails and calls were responded to promptly, the service was professional.PositiveResponsiveness

Chiara · 21 June 2022

Agent replied · 20 June 2024

Thank you for your 5 star review Chiara. We're very happy to hear that you received good service. Beth for Northfields

5/5

Google

Inna was very helpful from the first day of enquiry of a property she was especially exceptional during a slight emergency on a weekend she kept me informed, and had the problem fixed that same evening. Thank you very much

Ana · 31 January 2023

Agent replied · 30 July 2023

Dear Ana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Northfields (Ealing Broadway) Ealing

How many reviews does Northfields (Ealing Broadway) Ealing have?

Northfields (Ealing Broadway)'s Ealing office has 503 reviews across two platforms: 501 on Google, 2 on Facebook (across the whole business).

What is Northfields (Ealing Broadway) Ealing's rating?

Northfields (Ealing Broadway) Ealing is rated 4.8 out of 5 across all 503 reviews, and 4.8 out of 5 on Google from 501 reviews.

Has Northfields (Ealing Broadway) won any awards?

Yes. In The Trusted Agent 2026 awards: Northfields (Ealing Broadway), Ealing won Platinum.

Where is Northfields (Ealing Broadway)'s Ealing office?

Northfields (Ealing Broadway) Ealing, 20 New Broadway, Ealing, W5 2XA.

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