Trusted Agent profile · Ealing
★★★★★
503 reviews across 2 platforms
20 New Broadway, Ealing, W5 2XA
Northfields (Ealing Broadway)'s office in Ealing, at 20 New Broadway, is rated 4.8 out of 5 across 503 reviews on two platforms, including 501 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Northfields (Ealing Broadway), ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleVictoria Chmura is really helpful and efficient. I'm really thankful for her help in finishing all the rental procedures quickly and smoothly. She is professional.
Dear Yi Liao Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleTarun Kalsi was so friendly showing me around possible rentals. Listened to my needs and made suggestions that were welcomed.
Dear Tinaka Niven, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleAmazing service with GG partnered with Northfields. We got to know the team when they were Northfields and honestly talking with them became a highlight of our day. They worked so hard to get our sale over the line and Leah couldn't have been more dedicated. Would recommend to anyone and so grateful to Leah, Luke and Rohan to pushing to get us to the next chapter x
Dear Cristina Duffy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRohan was very kind, warm, and diligent in each of our interactions - a professional in whose hands one immediately found themselves at ease.
Dear Jack Glowacki Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHarry Rai from GG was amazing. He showed us our (hopefully soon) new flat. He went through every single detail and answered all our questions which as first time buyers we had a few. Also the team in the office was always attentive and friendly. I would highly recommend GG and thanks a lot again, Harry!
Dear Ana López Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlice is very kind and lovely to show me around and give me professional advice. I am very grateful.
5/5
GoogleRohan Berry was very helpful and always responsive. And always keeping me up to date with my offer process.
Dear Charbelt Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been working with this branch for many years and have always worked very effectively and efficiently. Many thanks to Leah our point of contact who is always well organised and is very easy to work with.
Good morning Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVictoria Chmura was very helpful with us and very efficient. She was really nice when we contacted as well with different queries. Thank you so much for the support.
Dear Miguel Ralha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRohan Berry was super helpful and kind, very communicative and overall a great person!
Dear Patrycja Lorenc Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmy Butler at Northfields estate agents was amazing with helping me and my sister find our perfect property! She was always available whenever I called, As me and my sister are originally from Italy we aren’t so familiar with how it all works and had afew bad encounters with other agents in the area so it was really refreshing to have Amy guide us through it all and explain in detail the information of renting, moving is a challenge and Amy made the whole process so much easier. I will be using Northfields in the future and would recommend them to anyone looking for a flat to rent in London.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe are excited to be moving in our new rental soon and Indiana went above and beyond to help us with finding the right property. After we found the right property she assisted us in negotiating with the landlord, even helped us with a second viewing at that same property and was always professional and responsive, regardless of the query or the concern. Northfields, you have a gem in your midst and we could not be happier with the service provided. Thank you Indiana!
5/5
GoogleRohan is a delight to work with. He is knowledgeable of the properties he is selling and his local area. He is personable and you can tell he genuinely enjoys his job. Would highly recommend working with him.
Thank you again for taking the time to let us know how we did. We are very happy to have provided you with such a positive experience!
5/5
GoogleJust want to say after a number of challenges with my sale of my property, Amir was outstanding of steering the sale in the right way. His professional approach, his excellent communication through the sale gave me the confidence that I had the right person. He is a credit to the Northfields team, he should be recognised for this. He did this all while his job role changed, he wanted to see this through. The letting team have got themselves outstanding, amazing person. Thank you Amir!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJust wanted to say a big thank you to Northfields for helping us buy our very first home! Edyta was the first person we met at Northfields and showed us the property during our initial viewing. She was absolutely lovely, welcoming, enthusiastic and instantly made us feel comfortable and left us with a very positive impression of the company. She was extremely prompt when following up with us and helped us secure our offer. Our estate agent, Amir, has been absolutely outstanding from the very beginning. He personally saw the process through until the very end despite the fact that his job role had changed. He was extremely positive and professional and went out of his way to help both us and the seller of the property. Amir spent a huge amount of time and took a great deal of care trying to ensure the sale went smoothly, often working late and giving us much needed reassurance, expertise, support and laughs along the way. Our transaction was not as straightforward as we expected, and I can safely say we would not have been able to complete without him! Amir is an absolute asset to Northfields and I hope he is recognised for all his efforts. We will definitely be using Northfields again!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe met Amir at Northfields as first time buyers, and although we might not have been through the buying process before, I can say without doubt that we have received the absolute best care, professionalism and attention to detail of any estate agent you will ever deal with. His genuine desire to go above and beyond to help both seller and buyer has been palpable throughout the process and dealing with him has been an absolute pleasure from start to finish. Our transaction has not been an easy one owing to some issues during conveyancing, but right from the start, both us and the seller have had Amir's support, guidance and expert knowledge to help things go as smoothly as possible. Without his tireless efforts, endless patience, late night phone calls to solicitors, pep talks, and all-round altruism, I am certain we would not have been able to complete in time. Amir is an absolute credit to Northfields and I can't recommend him or them enough - we wouldn't trust anyone else with our new property and will 1000% be using them again in the future!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe are excited to be moving in our new rental soon and Indiana went above and beyond to help us with finding the right property. After we found the right property she assisted us in negotiating with the landlord, even helped us with a second viewing at that same property and was always professional and responsive, regardless of the query or the concern. Northfields, you have a gem in your midst and we could not be happier with the service provided. Thank you Indiana!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI've had a great experience with Northfields! We have been looking to rent a flat and Tom R has been helping us with our search. Tom has been professional, helpful and very responsive throughout the flat hunt, thank you very much for all that you've done Tom! I would definitely use Northfields again!
Thanks very much for your review Anushka. Tom is always happy to help. Thank-you for your feedback.
5/5
GoogleI had a fantastic experience with Northfields Estates. Tom has been of great help and support and we managed to get our house with all paperwork sorted in less than a week. Trully dealing with a professional team. I would definitely recommend Northfields to anyone looking for a place to rent in Ealing area.
That's so great to hear. Thank-you. Tom was really pleased to sort out a speedy turnaround for you.
5/5
GoogleLooking to let in Thomas was a great agent who showed us some well suited properties, friendly, helpful and informative. In the end, we found somewhere with another agency but had such a decent experience with Northfields that I’d recommend them. Thanks for the help hunting.PositiveResponsiveness, Professionalism
Thank you Felix, We much appreciate your kind words about Thomas, sorry we didn't manage to find you a home, but wish you all the best. Jane for Northfields.
5/5
GoogleA big thank you to Leah Verasammy and Rohan Berry for acting very professionally and always going an extra mile in order to help and provide an excellent service. True professionals. Would recommend them and use them again.PositiveResponsiveness, Professionalism, Value
Thank you Sanya for leaving 5 stars and lovely words for Rohan and Leah. We really appreciate your recommendation. Beth for Northfields
5/5
GoogleRohan Berry was very knowledgeable and helpful with my search for comparable evidence.
Dear Mark Ronaldson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs soon as we arrived in London we turned to the Northfields agency in Ealing Broadway to find an apartment to rent... We were immediately surprised by the fact that our agent Lorenzo accompanied us in his car to view the different properties! Thank you Lorenza for your seriousness, availability and kindness.
Hi Orinda, thank you so much for your review. It was a pleasure for Lorenzo to help you. We wish you a good stay in London. :-)
5/5
GoogleVictoria was very helpful and we are grateful for her work in getting us speedily moved into our new home, against tight timelines
Dear Ben Ben Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Northfields (Ealing Broadway), Ealing won Platinum.
