Trusted Agent profile · Ealing

Northfields (Ealing Broadway) Ealing reviews

★★★★★ Excellent

503 reviews across 2 platforms

20 New Broadway, Ealing, W5 2XA

Northfields (Ealing Broadway)'s office in Ealing, at 20 New Broadway, is rated 4.8 out of 5 across 503 reviews on two platforms, including 501 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

501

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

About Northfields (Ealing Broadway) Ealing

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Awards

The Trusted Agent 2026 results for Northfields (Ealing Broadway), ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Ealing office, from every platform, shown as written. First names only.

5/5

Google

Ode to Northfields Northfields the agents are ace, namely Amir, Indiana and Billy in my case. Everything was sorted out with lightning pace, go to them if you need an expert friendly face. The day after our meeting was had, to a charming lady my flat was let, over the asking price, which was also nice. The experience was the opposite of elongated, and in days my new tenant relocated. They look like an agent in their smart livery, but you come away feeling relaxed and tickety.PositiveResponsiveness, Quality, Professionalism, Value

Z · 21 June 2022

Agent replied · 20 June 2024

It’s so lovely to hear That you were helped by Amir And Indi and Billy in our team Were also very super keen We are so pleased that we were able To find you tenants, suit-able And in a timescale you were after Such success causes us joy and laughter Thank you for the lovely poem and feedback They help us know we’re on the right track Please do pass our number to your mates So they can also use Northfields Estates!

5/5

Google

As a first time renter making a big move, my experience was a great one thanks to Indiana. She was responsive, professional, friendly and always on hand to answer any questions or queries I had. From the moment I enquired about the property, to the viewing, and to eventually finalising the move in - the process was made super straightforward and Indiana helped each step of the way. Massively thankful for all of her support!PositiveResponsiveness, Quality, Professionalism, Value

Yasmin · 21 June 2022

Agent replied · 20 June 2024

Thank you Yasmin for taking the time to write a review for Indiana. It's so good to know that the process went smoothly and that you can get on with your new adventure in Ealing. All the very best in your new home, Jane for Northfields

5/5

Google

I would like to say a huge thank you to the lettings manager Amir at the Ealing Broadway branch and his amazing team, Indiana and Billy. I met with Amir to discuss my property I had available to let and within no time at all, Amir and his team had found amazing tenants! I was extremely impressed by the level of service I received throughout the whole process. I was kept informed every step of the way and nothing was too much trouble. So yes... thank you once again to Amir, Indiana and Billy for all your help in making it all such an easy process!PositiveResponsiveness, Quality, Professionalism, Value

Angelica · 10 January 2022

Agent replied

Thanks for the lovely review Angelica. I know that the team were really pleased to be able to let your house for you - you had really got it looking lovely too! I hope that your tenants settle in well and we look forward to working with you further in the future. Beth for Northfields

5/5

Google

I am very satisfied with the service of Northfields, especially Indiana is very professional. When looking for a rental, she understood my needs very well and found me a new home very quickly, saving me a lot of time. The process of signing the lease was transparent and open, provided The information and instructions were accurate and detailed, and Indiana was also kind and courteous in helping me complete the reference check process. Thank you very much to Indiana and Northfields.PositiveResponsiveness, Quality, Professionalism, Value

Oscar · 12 November 2021

Agent replied · 20 June 2024

Thank you Oscar, for your kind review of the rental process with Northfields and how Indiana helped you to complete your paperwork. Really hope that you are very happy in your new home. Best wishes, Jane for Northfields Thanks, Oscar, for your kind comments about the leasing process at Northfields and how Indiana helped you with the paperwork. I sincerely hope you are happy in your new home. Best wishes, Jane of Northfield

5/5

Google

Mariya Filipova is grateful for support in finding Rent. I had her qualified appointments, viewing setup, correspondence, and follow-up handled almost perfectly. She did as professional way, and I do appreciate her support very much. The next time I have a chance to rent, I have no doubt to ask her.

山内正行 · 21 April 2024

Agent replied · 20 June 2024

Dear 山内正行 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My daughter and I appreciate Billy Wright’s help in renting the flat which we moved in smoothly in mid April. I was nervous and uncertain when I had a previous unpleasant experience with another agent who did not turn up for a booked viewing just a couple of days before meeting Billy. Billy was very thorough and professional. Thank you so much for his patience to answer my phone call and emails. He was quickly available to my questions and was very helpful throughout the process. Thank you so much and I would not hesitate to recommend him to any of my friends in the future.PositiveResponsiveness, Professionalism

K · 21 June 2021

Agent replied · 20 June 2024

Thank you for your great review of the Ealing Broadway team and, in particular, Billy who helped to restore your faith in agents! So glad we were able to assist with your move. All the best, Jane for Northfields

5/5

Google

I recently found a new flat through Northfields and this has by far been my best experience with an estate agent in London in the last 10 years. My consultant Indiana was wonderful to work with, she was responsive, answered all my questions very promptly and took all my requirements and concerns into account. Thanks to her this was the most stress free flat hunting and moving experience I have had in London so far. I truly felt like I was taken seriously and being valued as a client.PositiveResponsiveness, Value

Julia · 21 June 2021

Agent replied · 20 June 2024

Dear Julia, Love that you had a stress-free flat hunt, that's the aim! I shall pass on your kind words to Indiana and the team. All the best, Jane for Northfields

5/5

Google

The team in Ealing Broadway, Rohan, Leah and Luke were all great, very friendly and personable as well as informative, hard-working and kind! Right from viewing the property through to completion, they were with us and the sellers every step of the way, always considerate and keen to keep us informed. Thank you!

T · 21 February 2024

Agent replied · 20 June 2024

Dear T A Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Northfields have been wonderful to work with, getting the sale agreed quickly and helping us complete in record time. David has been so helpful, giving us frequent access to the property so that builders and carpet fitters and others could visit before we completed and recommending a window specialist. Edyta recommended a solicitor and a builder who were both very responsive and easy to work with. I highly recommend Northfields to anyone looking to move in the area.PositiveResponsiveness, Professionalism

Charlotte · 21 June 2021

Agent replied · 20 June 2024

Hello Charlotte, I just wanted to thank you for the lovely review of your recent purchase with David and the Northfields team. We all wish you the very best in your new home. Thank you, Jane for Northfields

5/5

Google

I first spoke with Rohan at Northfields a few weeks ago when I enquired about a property, this property was no longer available but Rohan really listened to what I was after and sent some alternatives that were great. The properties he sent over were clearly handpicked by him and not just a generic list, this was much appreciated as we have been bombarded with lots of unsuitable properties by other agents. I met Rohan today for a viewing and he could not have been more polite and accommodating. He answered our many questions and is an asset to Northfields. I would definitely recommend Northfields because of him. Thank you Rohan.

Beth · 1 April 2021

Agent replied

Thank you Beth! It's so very kind of you to take the time to write a review of the service you received from Rohan, I shall pass on your kind words to him. Good luck with your property search. Jane for Northfields.

4/5

Google

Harry in lettings was responsive and communicated excellently throughout the process in finding a tenant for my property. The process is complex to navigate and Harry and his team made it that bit easier. Thank you

Fatima · 25 November 2024

Agent replied · 9 December 2024

Dear Fatima Dalal, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

My husband and I have met upwards of twenty real estate agents over the course of our six month property search in London. All but one have been as professional, well-informed, upbeat and generous with their time as Rohan Berry. His expertise regarding the neighborhood paralleled with his knowledge regarding the house and owner. Working with Rohan was a delight and I will definitely socialite his services should I ever need to sell my home.PositiveResponsiveness, Quality, Professionalism, Value

Sarin · 21 June 2021

Agent replied · 20 June 2024

Hello Sarin, I just wanted to thank you for your really kind write-up about Rohan. He is new to the industry and already making a great name for himself as a trusted negotiator, so your words will mean a lot to him. I shall make sure he sees this lovely review and thank you for taking the trouble to post it. Jane for Northfields.

5/5

Google

Excellence, dedication and absolute expertise in one of the most challenging sales - these are only few factors that contributed to our not only successful sale, but a move into a new beautiful home in one of the most difficult times imaginable.Alejandro Munoz and Caroline Watkins, as well as the rest of Northfileds team have proven that even lockdown would not stop the team from securing successful exchange & completion, and what followed ensuring a smooth transition into a new wonderful rental property. From the start to the very end, Alejandro and his team were only a phone call away. Even the most challenging query was always provided with the most professional guidance and most importantly, a feeling of trust and security. And when it eventually came to ensuring a safe move into a new rental home, Noura Mehdinejad from Lettings Team has gone way & beyond to provide her support with a safe transition for us a family. Incredible effort, passion and an exemplary approach from Northfields Team have proven that any sale or move - even the most challenging in the most difficult times - are absolutely possible!

Aga · 30 July 2020

Agent replied · 30 July 2023

Hello Aga, Well what can I say? That is a fantastic review for the team, I cannot wait to read it out to them at the team meeting, and I really am delighted everything went smoothly and you are safely moved into your new home. Challenges are made to test us, and it sounds as though the team did a great job, really appreciate you letting us know how it all went. All the very best, Jane for Northfields

5/5

Google

Indiana has been an amazing help with organising everything for the move to a new rental. From organising a viewing on the day we enquired, to answering countless emails and questions, and getting everything moving quickly and smoothly from when we put an offer in, Indiana has made everything way less stressful than I expected moving to be. Northfields provides excellent service, with quick responses and easy to follow processes to make sure everything this done efficiently.

Zoë · 6 February 2021

Agent replied

Thank you Zöe, it's so great to hear your feedback for Indiana, we are over the moon that you have found a lovely new rental and that we were able to help with your move. All the best, Jane for Northfields

5/5

Google

I want to thank Indiana and Amir for their help in making the rental process as easy and quick as possible given the short time window I had available from signature of the lease to the move in. My experience with another agency wasn't a good one and despaired at the greediness and condescension of their agent until I dealt with the Northfields Estate Ealing team. Keep up the good work and stay friendly!PositiveResponsiveness, Professionalism

Cherry · 21 June 2021

Agent replied · 20 June 2024

Thank you Cherry, Lovely to hear that Indiana and Amir were able to make the rental process easy and quick for you. It's been a pleasure doing business with you, all the best in your new home. Jane for Northfields.

5/5

Google

Indiana was a excellent estate agent. She was professional and responsive to my needs of looking for a property from Switzerland. She was able to video call prospective properties and understood my accommodation needs. Once a property was available I liked she was able to communicate the information needed to secure a let quickly and efficiently. I would highly recommend her to anybody looking to rent or buy a property in Northfields or Ealing area.

Victoria · 11 June 2021

Agent replied

Thank you Victoria for your lovely review for Indiana at our Ealing branch. I can only imagine how daunting it is to try house-hunting from another country, it's hard enough doing it on your own doorstep! Really pleased you found somewhere and it all went smoothly. Good luck with everything, Jane for Northfields

5/5

Google

The service from Lorenzo at Northfields Estate Agents is second to none. His customer service attitude is fantastic, his phone etiquette and upbeat and positive tone is really great when searching for a property as it can be very stressful. Lorenzo has also been very proactive to contact me with properties matching my criteria which is very helpful as I have a busy schedule myself. I’m currently dealing with a huge amount of agents from different companies and he definitely stands out massively! Thanks Lorenzo!

Emily · 22 September 2019

Agent replied

Thank-you Emily. Lorenzo will be really pleased to hear how happy you are with everything. Thanks so much for letting us know. :-)

5/5

Google

We had an absolutely fantastic experience working with Alejandro Munoz from the Ealing branch of Northfields. Alejandro is really engaging, genuinely listens and advised us so superbly on the valuation and how to market our flat, without which, I don't think we would have had the success we did. The process was super quick from registering our property to many viewings (importantly most were undertaken by Alejandro or his collegue who we also met beforehand and also quickly liked) and we found a buyer much quicker than expected. All in all, it was less than 3 months from market to completion. What more could you ask for ! Couldn't have asked for more. Thanks so much ! Lydia and Tom

Lydia · 22 September 2019

Agent replied

Thank-you very much for your lovely feedback Lydia. We're really delighted that you are so happy with everything and will pass on your kind words to Alejandro and the team at Ealing Broadway. Thanks again.

5/5

Google

As a seller, Leah Verasammy was extremely useful and responsive in getting all queries resolved in an efficient manner for both parties involved. Would highly recommend to anyone selling and we will be using them for our next unit on the market in Ealing.

Todd · 21 April 2024

Agent replied · 20 June 2024

Dear Todd Giles Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Both George and Alejandro were incredibly supportive and helpful throughout the entire purchase. George kept us informed weekly from point of offer made to exchange, and provided an extremely reliable point of contact between ourselves and the sellers. It was largely due to this excellent level of communication that our purchase was able to move through to exchange so smoothly. We have used a large variety of estate agents during our property search, but I would recommend Northfields above all others, due to their honesty and fantastic communication.

Laura · 24 July 2019

Agent replied

Thank-you very much for your lovely review, Laura. George and Alejandro are always pleased to help.

5/5

Google

Leah is an exceptional estate agent. Friendly, trust worthy, very very knowledgable and went above and beyond through the process of buying our property. We cannot thank her and her team enough. Communication was excellent and we knew Leah was always on the other side of the phone is we needed her. Cannot fault her and her team, Great experience. Thank you so much!

Fiona · 30 July 2022

Agent replied · 30 July 2023

Dear Fiona, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

The agency is selling the NDO option to landords and forcing tenants to accept it. It means that you as a tenant are covering an expense that should be covered by the landlord . If you are paying a deposit, you get the depostit back at the end of the tenancy. This does not happen with NDO option. You have thrown away about £1500 over a two year rental agreement. Its deceptive and unethical way of operating. Update. I have spoken to the agency and it appears that the landlord misunderstood the options. Happy with agencys response and their dealing with the issue. (My problem is the concept of the NDO option)

AK · 24 September 2024

Agent replied · 24 October 2024

Good Morning Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Ealing Broadway and they will be happy to discuss this with you further, Kind Regards, Customer Care .

5/5

Google

We have just rented a flat through Northfields and Waleed and the team have been exceptional with their support during the process. Waleed was always available to answer our questions or handle our requests and got back to us really quickly. Molly and Liam were also very friendly and responsive and ensured a smooth move-in. Thank you so much!

Ramesh · 2 December 2022

Agent replied · 30 July 2023

Thank you for your kind review Ramesh! I hope you are settling into your new property ok and we are here should you need anything. Kind regards, Waleed, Liam & Molly

5/5

Google

Working with Northfields for the sale of my property has been a complete pleasure. Their communication has been amazing over the whole course of my sale and I would especially like to thank Leah, Luke & Rohan for their time. I've had some bad experiences with other estate agents but Northfields Ealing has really helped change this with their brilliant service.

Harry · 30 July 2022

Agent replied · 30 July 2023

Dear Harry, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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Questions about Northfields (Ealing Broadway) Ealing

Has Northfields (Ealing Broadway) won any awards?

Yes. In The Trusted Agent 2026 awards: Northfields (Ealing Broadway), Ealing won Platinum.

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