Trusted Agent profile · Ealing
★★★★★
219 reviews across 1 platform
55 The Mall, Ealing, W5 3TA, W5 3TA
Barnard Marcus's office in Ealing, at 55 The Mall, is rated 4.5 out of 5 across 219 reviews on 1 platform, including 219 Google reviews rated 4.5.
Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
GoogleImogen was a great help throughout or purchase. 5 Stars
Thank you for taking the time to leave us your 5* review Jordan Barbour! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleIn 20+ years of dealing with estate agents and working within estate agents I can honestly say Kelly is up there with the best of them. If you want a personal approach then I would highly recommend this branch.
Hi there, thank you so much for the 5* review of the Ealing branch! We are so happy to hear Kelly and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help
5/5
GoogleRecently went to Barnard Marcus Estate Agents and I was able to get help from Aysha Ahmad, providing such excellent mortgage advice and service. Highly recommend such a professional and confident employee, who exceeded my expectations. Her knowledge was very prevalent in our conversations, can’t fault it.
5/5
GoogleWe have been trying to purchase a house at Ealing area for three years and during this time dealt with variety of agents. Barnard Marcus is the best. They genuinely helped and supported us through the purchase. Kelly, Lee and their team were exceptional, going extra miles to facilitate this. Thank you all at Barnard Marcus and keep up with the good job.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleBarnard Marcus is absolutely a delight to deal with! Branch manager Anthony is knowledgeable, efficient and is an expert at client care. I found my amazing very first flat in the country with the much needed help from the lovely and collaborative team of Ealing branch. I strongly recommend them to anyone who are looking for their next home!
5/5
GoogleKelly and her team were fantastic during the sale of my Flat. After one buyer pulled out the team reassured me that another buyer would be found and they were! Would recommend. Friendly, trustworthy and easy to contact. Thanks
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
1/5
GoogleTried to arrange a valuation, female agent called back and was in a strop barking questions at me in a raised tone for no reason. She seemed to have an inability to enagage in a proper manner and probably has a personality disorder or bi-polar. I made an excuse and ended the call and booked their rival agent, avoid they are vile.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI want to really thank Shaquille Campbell for introducing me to the property that I eventually moved to and Tamesha Bryan for ensuring the process went very smoothly once I was ready to make the move. They are very professional, kind and switched on. They operated in integrity the entire time. Thank you both for a great service!
5/5
GoogleTamesha and team have been so great with what could've potentially been a stressful situation. Tamesha listened to my requirements and needs, her communication was flawless and i really feel like she took care of me throughout the whole renting process. Thank you so much!
5/5
GoogleI completed on my first home thanks to Aysha who gave a first class service from start to finish .There was some challenges along the way but Aysha dealt with them and resolved them quickly. I would highly recommend using Aysha to purchase a property.
2/5
GoogleDear Barnard Marcus Team, I am disappointed in the customer service I have received from some of your team members. I appreciate that the process was made challenging due to solicitor issues, however, your team did not make it any easier for me and often spoke in an intimidating/patronizing way. Im sure that the pressures of making sales can get to members of staff, but this must not affect your customer service. I hope you continue to reflect and improve on the service, im sure many of the team do a great job otherwise.NegativeQuality, Professionalism
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
1/5
Googledo not recommend buying a house through them - rude and very unhelpful (especially branch manager) when we had issues with our help to buy application all the staff kept shifting the responsibility onto others, including the manager who told us she had nothing to do with it. we had to solve the issue ourselves after 4 failed applications at the fault of Barnard Marcus, which took 2 months to do. The same happened when we had issues with the solicitors which they recommended themselves! they're only helpful and responsive at the start until you've reserved ruined what should have been a happy time for usNegativeResponsiveness, Professionalism
Hello, we're very sorry to see the negative feedback regarding our team as we tried everything possible to assist you. Sadly, as we made you aware the help to buy application is through the developers and a separate Help to Buy agent, whilst we did chase this up for you to help speed this up, sadly the actual failed applications are out of our hands. Whilst this is the case, we would be more than happy to continue to help you, so please feel free to get in touch with us at ealing@barnardmarcus.co.uk
5/5
GoogleMassive thank you to both Imogen and Kelly for being so efficient, clear and informative during the sale of my property. It’s been a pleasure working with Barnard Marcus from the start, and I would throughly recommend them for anyone selling their homes!
Thank you for leaving us your superb 5* review and recommendation Roshni. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have just purchased a property through BM. Our main contact was Will Wigley and the service he provided throughout the whole process was superb. He was always available to chase up information for us and liaise with the Vendors and their solicitors. If and when we come to sell our property, BM will be our first port of call.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAlthough we had ups and downs involved like any house sale might have, we are happy with how the estate agent acted throughout the process. Lee and Kelly were very proactive and kept us informed throughout the process. Open and clear communication and a very positive attitude made the deal eventually closed with a happy ending.
5/5
GoogleAysha has been an amazing mortgage advisor. She was instrumental during the buying process, giving me great advice and quick to act to save the deal on many occasions. I wouldn’t own my first home without her, I couldn’t recommend her services enough.
5/5
GoogleAmazing estate agent. Alex and Kelly have been very helpful throughout the whole purchasing.
We are so glad to hear that Alex and Kelly have provided you with amazing customer service during your purchasing process! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleKelly Gill was amazing! Very professional and extremely helpful. She definitely went the extra mile during our transaction. Despite the fact that my sale was problematic, she was so supportive and she always chased all parties. She was very quick in her responses and always updated me o what was going on. Thank you so much for your amazing service Kelly!PositiveProfessionalism
5/5
GoogleTamesha Bryan has been instrumental in finding our next property with her super-friendly professionalism. She is just the estate agent you would want to work with, representing Barnard Marcus experience at top level. Thank you Barnard Marcus family and Tamesha!
5/5
GoogleJames was our agent when viewing this property the first time round. Very nice and honest about the house, location and knowledge of possible work that might be taking place in the future in the area. Shannon was AMAZING at keeping us up to date in the final few months and kept sending through the weekly updates without fail! Overall, we are happy with the service provided. Thank You
5/5
GoogleKelly Gill and her team made the selling process so unpainful. Their customer service was outstanding keeping me regularly informed from start to end. Would definately recommend and use their servives again.
Hello, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Kelly and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
GoogleI have very bad experience with one of the mortgage advisor Priscillia of Barnard Marcus Mall branch. The overall process if mortgage approval was disaster and finally my application was rejected without much explanation. Highly unprofessional approach.
Hello Rahul, I am sorry to read you feel this way. The local team do not seem to be able to locate you as a client of theirs and as such I would ask you to check that you have left your comments for the correct office. Alternatively, please feel free to contact us via complianceresidential@sequencehome.co.uk with further details. Kind regards, Lucy, Customer Care.
5/5
GoogleWe recently purchased a property through the Ealing office of Barnard Marcus where Kelly and her team were always very helpful and courteous, and their professional manner got the purchase over the line with minimal fuss. Highly recommended.
5/5
GoogleMy thanks to Kelly and team for helping me navigate the purchase of my first flat - during a global pandemic, no less. I exchanged today, and I’m excited to move into my first home. Kelly was professional and responsive and helped make this work for me, and explained a lot of the process to a confused American first time buyer.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's Ealing office has 219 reviews across 1 platform: 219 on Google.
Barnard Marcus Ealing is rated 4.5 out of 5 across all 219 reviews, and 4.5 out of 5 on Google from 219 reviews.
Barnard Marcus Ealing, 55 The Mall, Ealing, W5 3TA, W5 3TA.
