Trusted Agent profile · Dunstable
★★★★★
241 reviews across 3 platforms
39 High Street, Dunstable, LU6 1JE, LU6 1JE
Part of Urban and Rural Property Services, see every office.
Urban & Rural's office in Dunstable, at 39 High Street, is rated 4.5 out of 5 across 241 reviews on three platforms, including 163 Google reviews rated 4.9.
163
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
68
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Urban & Rural Dunstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dunstable.
Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional and caring
Working from the Leagrave branch, Luke and Peter worked with us to sell our home. They were both very professional and at the same time caring and respectful as they showed our home to buyers. Peter was very reassuring when he showed us other properties, understanding our needs. Caroline kept us up to date as our sale progressed. She was very warm on the phone and it was easy to ask her questions. We would recommend Urbal and Rural.
5/5
GoogleWe had the lovely Jess looking after our purchase! She was always so professional, helpful and knowledgeable. She always answered our questions honestly and efficiently and even when she was out of the office on a viewing she always called back and kept in touch with emails. She was always so polite and friendly as well. Thank you Jess!
5/5
GoogleVery happy with the way Urban & Rural handled, what turned out to be, a complex sale, to a satisfactory conclusion. No hesitation in recommending them.
Thanks for the review Raymond, we appreciate it. We will share this with the team in office.
5/5
GoogleWe have just bought our first home through Urban and Rural, we dealt with Elicia and were really happy with her service and professionalism. She kept us updated all the way throughout our purchase so we were always very reassured. Fantastic team, I would highly recommend.
Thank you Ruby
5/5
TrustpilotRecently sold my property with Urban &…
Recently sold my property with Urban & Rural. David, Sam and the team did a great job. Clearly explained processes, excellent communication and good practical advice. Managed well organised viewings, very respectful of my home at all times. Secured an offer within first two weeks on the market and recently completed. Great job! Thank you!
5/5
GoogleFantastic Service and communication. Additionally they are very friendly and it felt like they always went the extra mile to help with the buying process and help find your perfect home.
Thanks for the review Ben, we really appreciate it.
5/5
GoogleThanks a lot! I am glad [Jessica Read] was our [super star] assist unlimited to get the purchase done! xxx would like to use this company again in the future!
Hi Paris, thanks for the review. Really appreciate it. We will pass this onto Jess for you.
5/5
GoogleI bought my house through urban and rural. Elicia was the agent I dealt with. She provided an excellent service. Very good at communication and so helpful and friendly, I would highly recommend Urban and Rural and Elicia as estate agents. Many thanks
Thank you Sally
1/5
TrustpilotDont Bother- no one contacts you back.
Contacted via email through their contact form and even contacted the local branch multiple times with someone telling me no one is available and to leave a number and they will get someone to contact me. been a couple of weeks no response. Wouldn't hold your breath waiting for these lot. By the time and IF they ever get back to you the property your looking for will probably be sold! Poor experience and definitely wouldn't recommend
2/5
GoogleI contacted the estate agent in January regarding a rental property advertised on Rightmove, left a voicemail, and made an enquiry, but no one got back to me.
Thank you for your review. We take all enquiries seriously and aim to respond promptly. Our records show that your enquiry was received on 24th January at 11:13am. We responded by calling the same day at 1:37pm; however, the call did not connect and an automated message stated that the mobile number was unavailable at that time. We did attempt to respond within a reasonable timeframe, and we regret that we were unable to reach you. If you would still like assistance, please feel free to contact our office directly and we will be happy to help.
5/5
GoogleDavid Wood and Dan helped my mum and dad sell their property, they were absolutely brilliant! They went above and beyond, really helped and supported my parents throughout, great communication etc. would 100% recommend without a shadow of a doubt.
Thanks for the review Steve, we will be sure to pass this on.
5/5
TrustpilotExcellent Estate Agent
I’ve just completed my house move with Urban and Rural and their service has been impeccable. I chose them as when I purchased the property it was their listing and the buying process was excellent. Great comms throughout and an excellent post sale experience. Most of all they are really nice people, big thanks to Gareth and the team!!
5/5
GoogleJust purchased my 1st buy to let property from urban and rural and was a pleasure dealing with them. Leslie was so helpful and knowledgeable about the whole process. Will be using her again as soon as I’m ready for another project. Thank you for all the help making this so easy!!
5/5
TrustpilotFantastic Experience
The Leagrave team are truly amazing ,to many names to mention ,what a great team they are .A special shout out to Caroline who explained the process as we had a difficult buyer , she certainly knows her stuff !!
5/5
GoogleWe’ve just purchased our first home through Urban and Rural Dunstable. They were extremely helpful, professional and very personable from the first viewing to collecting our keys! Brad was extremely helpful throughout our process and always checked in on us. We also received a lovely welcome home package when picking up our keys - which was a lovely personal touch! They made buying our first house a very pleasant experience! Would definitely recommend their services to anyone buying in Dunstable!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI recently purchased a property on Victoria Street…and I have to commend Elicia for her help in setting up the sale and then Amanda for her brilliant liaising with the ongoing purchase of exchange and completion. This was not an easy sale but Amanda was there for me every step of the way. Always returning my emails or calls without delay. I was and will always be very grateful for her wise advice and help with all that buying a house entails. Thank you all the team at Urban & Rural for guiding me through a very stressful time with such positivity! Fenella Lee
5/5
GoogleBelated review after Urban & Rural Dunstable acted as my agents for the sale of my flat earlier this year. I chose U&R over other local estate agents because I was very impressed with [owner] Darren Thomson's pitch when visiting my flat for a valuation viewing: some other agents I met came across very pushy and with a hard-sell attitude, but Darren's pitch seemed more quietly competent and inspired confidence in me as a seller. Additionally after checking out a lot of local properties on Rightmove, the quality of Urban & Rural's online marketing struck me as noticeably better than their competitors: the photos taken for the Rightmove listing were well-judged and showed the place off to its best advantage, but what stood out from the rest was that U&R put together a video tour of my flat with a great sales pitch presented by Darren and some nifty drone footage to add a bit of pizzazz to the video - other local agencies whose Rightmove listings have a video section invariably just put up a slideshow of the still photos already shown on the listing to some cheap backing music, not even bothering to narrate the slideshow: pointless! Also, as an avid Rightmove browser whilst looking for my next house, U&R include an overall total square metre summary on their floorplans which many local agencies don't, and as a buyer that puts me right off immediately when I can't clearly see how much space I'm getting for my money. As for the sale itself, U&R listed at a price I was completely comfortable with (smack-bang in the middle of the range I was expecting) and found me a buyer within a week at full asking price on my first viewing! Sadly that buyer didn't work out as he wasn't able to pass his solicitors' Anti Money Laundering checks - not the fault of Urban & Rural - and so after he dropped out as a buyer U&R re-listed and found me another buyer at full asking price, again within a week and this time after only 3 viewings. Happily on the second go round the purchase did go through (with far fewer complications than I was expecting, given that the flat was a leasehold property with potential ground rent issues) and we completed on the deal far quicker than I had thought possible with no mess and no fuss. Overall, a brilliant experience as a seller, and I do think that at least the Dunstable branch of U&R is leaps and bounds ahead of the local competition. If I move again in future, these guys will be at the top of my list after the completely painless sale I had with them in 2023.
Thank you for your review Lawrie, we really do appreciate it.
5/5
GoogleBuying a property is never easy. We were therefore thankful that Lesley Kehoe was so helpful at every stage giving advice, chasing up solicitors but most importantly keeping communication lines open so we were up to date with the purchase of our new property. Rating out of 10 = 10
5/5
GoogleElicia was incredible throughout this whole journey! From viewing my home to collecting the keys several months later. Thank you again for everything.
Thanks Shakerah.
5/5
GoogleI had the best experience selling my home wirh Urban and Rural, Elicia and the team exceeded my expectations and helped to make the process as smooth as possible, can't thank them enough!
Thanks Simon
5/5
GoogleDarren and the team couldn't be more helpful when selling our house and always available, Lesley particularly available even when she was supposed to be off! They were brilliant through the whole process even pulling another buyer out of the hat when, under unfortunate, circumstances our buyers pulled out.
5/5
GoogleAmanda from Urban and Rural was excellent. She successfully sold my father's house in 2 weeks for more than the asking price. She was very proactive and got the sale completed quickly. Thoroughly recommend.
Thanks Barry, we will be sure to pass this onto Amanda.
5/5
GoogleAfter searching for a professional & experienced estate agents, I came across this Urban & Rural. They were all very friendly & hardworking and I was more than satisfied with their approach towards me. The one person who really stood out to me for her professionalism, excellence in communication & for the work ethic shown in regards to selling my home, was Elicia. She is hands down the best estate agent I have ever worked with over my experience of selling homes. She really was flawless. I recommend this agency 100% & recommend you to ask for Elicia to deal with your sale. Thank you everyone!
Thank you
5/5
GoogleExcellent estate agent. Lesley was so helpful with helping our sale progress. Very efficient and great communication. Thank you!
Thanks Tara
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Urban & Rural Dunstable hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Dunstable.
