Urban & Rural Dunstable reviews

★★★★★ 5/5

Google

Excellent estate agent. Lesley was so helpful with helping our sale progress. Very efficient and great communication. Thank you!

Tara · 26 June 2024

★★★★★ 5/5

Google

Very happy with the service received. All staff were friendly and professional, kept in contact regularly and were at the end of the phone when needed. Would highly recommend

Vicky · 22 October 2025

★★★★★ 5/5

Google

I've used U&R a couple of times previously in Luton but most recently and the first time with Dunstable. They were brilliant from start to finish, with a realistic valuation, quality advice and keeping us informed all the way. In a declining market we were surprised we had more viewings than we hoped and within 8 days we had a firm offer that was financially ratified. We will definitely use them if there is a next time.

Mark · 25 October 2023

★★★★★ 5/5

Google

From valuation to sale U&R have been professional and informative the whole way through. We initially were stuck with a more independent estate agent but they were useless so we decided to go with U&R Dunstable. The Pictures were great, the communication was perfect and we had viewings each week. Have already recommended to a friend who has been on the market and sold within 2 weeks! Lily and Brad were fantastic the whole way through and we are now sold! You are in safe hands!

Craig · 25 October 2021

★★★★★ 5/5

Google

We first came across Urban & Rural, when looking to value our home when paying back our help to buy loan. We were looking at our options to sell, or pay back the loan. We choose Urban & Rural, as I had noticed they had sold a lot of houses on our estate. Brad visited us and from the first meeting, we were impressed with his manner and confidence when it came to selling our home. We had never sold a house before and the process actually filled me with dread! We had found our next home, but the process was complicated, as it was not 100% sure we would get to purchase it. We had a very tight window and had to be in a position of SSTC, to secure the other property. We were upfront from the beginning and Urban & Rural were actually amazing. They understood our parameters and were open and honest with potential buyers and with us. I really cannot fault them at all, Brad and Darren had our home on the market within a few hours! The write up and pictures were top class. The feedback was precise, honest and quick. Lily & Brad were also amazing at showing potential buyers round our home. I felt total trust in Urban & Rural selling my home. We actually ended up with a concrete offer and Brad negotiated the selling price excellently. Unfortunately, the property we wanted to purchase fell through, so this time we had to pull our house from the market. However, we will be back in a couple of years and I would not choose any other agent to market and sell my home. Urban & Rural gave a first class service and I cannot recommend them enough.PositiveResponsiveness, Professionalism

Vicki · 25 October 2021

★★★★★ 5/5

Google

Great experience using Brad and the Urban & Rural team. I spoke to a few agents before instructing but even from the first phone call Brad was very friendly and enthusiastic. When we met he had clearly actually looked at comparables and had all the info to hand. He gave me a couple of options of where to price and market my property based on my situation and gave his thoughts behind this so I was confident with the decision we made. Once instructed they got to work quickly and I had an offer at the value I wanted within a couple of week. The sales itself took a little longer than expected due to solicitors but U&R were always available if I needed anything. All together experience couldn’t have been better. Thanks again team.

Steve · 25 October 2021

★★★★★ 5/5

Google

Would like to say a huge thank you to the team at Urban & Rural Dunstable for the sale of my property. Darren, Brad and Lily were absolutely amazing throughout the process and were always on hand to help with anything! They definitely went above and beyond for me. Cannot fault the team at all! Very professional and friendly service - Will always recommend Urban & Rural to anyone looking to sell their property. Thank you all again for everything these past few months! :)PositiveResponsiveness, Professionalism

Lauren · 25 October 2021

★★★★★ 5/5

Google

Couldn’t recommend Urban and Rural enough. From our initial house valuation, Darren won our trust and absolutely did not disappoint. The communication was great and all members of the team are friendly and efficient (big thanks to Lily and Brad!). We had a rollercoaster ride trying to sell through the pandemic but Urban and Rural remained positive, continued to reassure us and made a very stressful time a lot more bearable. From start to finish, the service has been fantastic, and everything you could want from an estate agent. Big thank you to Alison the sales progresser who pushed to get us over the finish line, she was great! We would most definitely continue to use Darren and his team in the future and would highly recommend to all. You are in VERY safe hands.PositiveResponsiveness, Professionalism

Hannah · 25 October 2021

★★★★★ 5/5

Google

I would highly recommend Urban and Rural Dunstable. Everyone we dealt with were fantastic from start to finish and I have nothing but praise for them all. Darren came to do our initial valuation and was brilliant. Having never sold a house before, I had lots of questions, but he was very honest and clear about how it works and the costs. There was no pressure to make a decision there and then either. We also dealt with Lily often, especially as she was the agent who sold our house for us. She was very easy to contact and responded to all our queries quickly. Darren then helped with negotiations for our onward purchase and was brilliant. He definitely did a much better job than we could have on our own, and we feel like he saved us a significant amount of money. All in all, Urban & Rural were great and I would absolutely recommend them to everyone I know.

Dharmendra · 25 October 2021

★★★★★ 5/5

Trustpilot

Exceptional service, I would definitely recommend

Like the previous reviewer, I would have no hesitation recommending Urban & Rural, they were exceptional.Urban and Rural have been truly excellent throughout the whole sales cycle, from the initial meeting right through to completion.At the initial meeting at the property Neil was very well prepared with evidence and data of similar properties in the area. He was very thorough and gave me confidence in U&R’s professionalism.They provided 24 viewings in 2 days after which we received a number of quality offers.The viewings were well managed and feedback was excellent.Following acceptance of an offer Ann the Sales progressor was amazing offering frequent updates and advice, right up to completion. This was very welcome as the solicitors provided very little information.Thanks to all at U&R

Cliff · 3 August 2021

★★★★★ 5/5

Google

I have just sold my house in Dunstable with the team at Urban and Rural, I have been very pleased with the high standard of service. I had the pleasure of dealing with Elicia who helped the whole process run as smoothly as possible and showed great professionalism throughout. I had a great experience and would recommend anyone else who is looking to sell their property to go with these guys too! Thank you all.

Ian · 25 October 2023

★★★★★ 5/5

Trustpilot

Great Service

Firstly I must say that the previous review slaughtering Urban and Rural does not make any sense with regards to the dates mentioned. Would you leave it 9 months before getting in contact about your house sale?Anyway, our experience - Having not had much luck selling through a rival agent (after it falling through) we put the house up with U and A. Neil photographed the property on a Thursday evening and had it advertised through Rightmove that evening. On the Friday we had two viewings with a further two scheduled for the following Monday resulting in two offers. Eight weeks later it transpired that the "buyer" could not get a mortgage so the house was relisted. Within 2 days it resold but in a short but complicated chain. During the sale process Ann Clark was tenacious and determined in her quest for updates and information and made sure that she kept us up to date even if there was not much progress to update on. Without Ann we would have been completely in the dark and I am certain that we would not have beaten the stamp duty threshold without her. All of Anns colleagues were equally professional so a big shout out to them too. Thanks all

Craig · 12 July 2021

★★★★★ 1/5

Trustpilot

Beware of Urban and Rural Estate…

Beware of Urban and Rural Estate Agents - Stopsley Avoid at all cost!!!!They make other estate agents look like Angels, no pun intended. Here goes my story of my recent dealings with them. I made an offer on a property which was accepted after several back and forth in August 2020. A week after the offer was accepted, I was contacted by a lady called Ann Clark who introduced herself as the Sales Progressor. Ann asked if I had instructed my Lawyer and mentioned that I needed to commence with the searches to move things swiftly along. She further mentioned that the property would be remarketed if I didn’t do this. According to her, this would be seen as commitment from my end. In September 2020, I instructed my Solicitor and put in place arrangements for a mortgage. As soon as mortgage was agreed, I contacted Ann in October 2020 to notify her of this. In addition, I asked if they seller had found a place. She mentioned that the seller was still actively looking and that I should proceed with things from my end. Stupidly, I believed this and went ahead with instructing a building surveyor. Fast forward to June 2021 without any communications from them and now almost £1500 out of pocket, I contacted Urban and Rural today who mentioned that the seller is still actively look for a property and the decision was mine to pull out if I wanted to. My question to them was that its easier said that done when the £1500 loss is not coming out of your pocket.I must say that that Ann Clark and her accomplice Neil spoke to me in the most demeaning way during the entire process. Kyla Freeman, Sales Negotiator was however very polite and professional!! You should be working elsewhere.

Seinde · 18 June 2021

★★★★★ 1/5

Trustpilot

Diabolical !

Diabolical !. We accepted an offer and despite us insisting that the property remain online ( available to view etc ) until we exchange - Urban and Rural removed the listing. They put it back on when we complained. Lost that buyer. We told them that whatever happens in the future - the property must remain online and available for other prospective buyers until we get to exchange point. They can put " Under Offer" if they want . Got another buyer .. within 24 hours of accepting their offer, the chain fell through at the other end.... Urban and Rural had once more, already removed the listing. Had to complain to get them to reinstate the listing...Day after that fell through I rang ( pretending to be a prospective buyer ) , they told me " Sorry, the property is under offer and not available " ABSOLUTE LIE . We told the AGAIN, that the property must remain online - even if we accept an offer ..they agreed. I then rang yesterday and pretended to be a prospective buyer - was told " Sorry, that property is sold " I then told them that it was actually MY property - and it most definitely is not sold. Told by 'Adam' that I didn't understand the "protocols" etc.. that 'technically it was sold " etc .. absolute arrogance and Bull S**t. Gave our details to a different agent to do the new marketing. Urban and Rural now say that we must give 3 weeks notice in writing before we can leave them ( even though we are well out of the initial contract period ) - something that I need to check, as they are so unprofessional , they are probably telling lies again ! Avoid this bunch of jokers at all costs. They are unscrupulous and unprofessional ! .

Sue · 7 February 2025

★★★★★ 5/5

Trustpilot

Urban & Rural Dunstable

We first came across Urban & Rural, when looking to value our home when paying back our help to buy loan.We were looking at our options to sell, or pay back the loan. We choose Urban & Rural, as I had noticed they had sold a lot of houses on our estate. Brad visited us and from the first meeting, we were impressed with his manner and confidence when it came to selling our home.We had never sold a house before and the process actually filled me with dread!We had found our next home, but the process was complicated, as it was not 100% sure we would get to purchase it. We had a very tight window and had to be in a position of SSSTC, to secure the other property. We were upfront from the beginning and Urban & Rural were actually amazing. They understood our parameters and were open and honest with potential buyers and with us. I really cannot fault them at all, Brad and Darren had our home on the market within a few hours! The write up and pictures were top class.The feedback was precise, honest and quick. Lily & Brad were also amazing at showing potential buyers round our home. I felt total trust in Urban & Rural selling my home. We actually ended up with a concrete offer and Brad negotiated the selling price excellently. Unfortunately, the property we wanted to purchase fell through, so this time we had to pull our house from the market.However, we will be back in a couple of years and I would not choose any other agent to market and sell my home. Urban & Rural gave a first class service and I cannot recommend them enough.

Vicki · 28 May 2021

★★★★★ 5/5

Google

Working with Urban and Rural Dunstable was a pleasure from start to finish, and I have no hesitation in recommending them to anyone in need of a reliable and trustworthy estate agent. And if you're lucky enough to work with Elicia, you can rest assured that you'll receive top-notch service and a genuinely warm and friendly experience.

Ethan · 25 October 2023

★★★★★ 4/5

Google

Leslie at Urban and Rural was extremely helpful in getting my flat sold. She keptnin touch regularly and always had a positive attitude. Thanks Leslie and all the team for all your help over the last year, all the best Natasha

Natasha · 25 August 2024

★★★★★ 5/5

Google

After our first experience buying a house three years previously (through another agent) we were dubious about dealing with any agents. Thankfully we were proven wrong. David and the team were very professional from day one. We wanted a quick sale and we got one, very considerate about viewings, quick with feedback and responses to all our questions which put our worries to rest. They got us a sale price we were happy with and pushed it through to completion with the help of their conveyancing team and mortgage advisor who were amazing and worked so hard for us to complete after a very stressful few weeks with our upper chain!! Huge shout out to Steve, Amanda, Katie and the whole U&R team. Would highly recommend and would use again. Thanks again, we are very happy in our new home.PositiveResponsiveness, Quality, Professionalism, Value

Nicky · 25 October 2020

★★★★★ 5/5

Google

Excellent marketing of my property which secured a quick sale at a good price. Staff are knowledgeable and provide excellent guidance and advice.

Craig · 17 October 2025

★★★★★ 1/5

Trustpilot

Worst experience ever

This review has been long pending as I bought the property in Oct last year (2019), I have the worst and horrible experience with these people who call themselves as estate agents. During the sale process, I was about to get few hundred pounds from the sellers as they delayed the sale process by a week or so (Contracts were not excahnged) due to which i had to pay additional rent and U&R negotaited a deal with the whole chain that everyone will contribute towards that rent. They advised that I can collect this in cash from their office when I collect the keys and requested me to not to involve my solicitor to avoid complicating the process. But apparently somewhere in between all the parties in chain refused to pay the money and Urban & Rural never communicated this back to me while they were talking \/ communicating with me every day to confirm the exchange date and told me only when I went to collect the keys (that too when I asked about the money). They even put the blame back to me that my solicitor delayed the process and hence everyone refused to pay the money and I should have checked with them (They even said it was not their duty to communicate this back to me). I would request everyone to deal with them very carefully and won't recommend them to anyone.Also, When we put the offer forward, they said whole chain is ready and is in very advanced stage but we were ready with the paperwork before the whole chain, so clearly they lied about that also from the beginning. I am writing this review only to warn and help other people so you can deal with them carefully and not trust them.

Vikas · 5 April 2020

★★★★★ 5/5

Trustpilot

Urban & Rural have been fantastic from…

Urban & Rural have been fantastic from start to finish throughout the sale of my house. Once it went on the market, it sold incredibly quickly. Their service was both highly professional and genuinely friendly, and I always felt valued from the very beginning right through to completion.

Nicola · 1 December 2025

★★★★★ 1/5

Facebook

Absolutely Unreliable, Avoid at All Costs! We have had a deeply frustrating and awful experience with this estate agent. Our house sale fell through just two weeks before our proposed move date due to their failure to properly qualify the buyer at the bottom of the chain. We were led to believe they were cash buyers and investors, only to discover the day before our planned exchange that they were not able to proceed and lacked the necessary funds. What’s worse, the agents have been unresponsive and evasive throughout this process, showing a complete lack of professionalism and urgency in resolving the issue. It’s clear they do not prioritise their clients' interests. I strongly advise anyone considering their services to look elsewhere. The stress and disappointment caused by this agency are simply not worth it.

Emily · 1 November 2024

★★★★★ 5/5

Google

Amazing communication throughout our buying experience, Lesley kehoe was always to hand and chasing things, efficient from start to finish. Thank you so much

Claire · 22 August 2025

★★★★★ 5/5

Google

Jessica kept on top of the 2 solicitors that didn't seem in any rush and managed to push it through in 10 weeks which was their quickest one this year. Thank you Jessica

Graham · 24 September 2024