Urban & Rural Dunstable reviews

★★★★★ 5/5

Google

It was a pleasure to deal with Urban & Rural team. The whole proces was new for me and stressful sometimes which I believe is normal for the beginners but exciting at the same time . Lesley K. was looking after my case from the beginning . She was always available and ready to talk or responded to my calls and answered all questions. Liaised with the vendor and responded to me very quick. She was very helpful , supportive and ….. patient during the whole process! 😉 Thank you. Ps. Thank you also to Darren who also knew my case and also was very helpful during the process. Thank you all!

Jess · 24 September 2024

★★★★★ 5/5

Google

Would highly recommend Urban & Rural Estate Agents in Dunstable. Although purchase didn't go ahead Lesley has been super helpful, always polite and great with communication.

Dawn · 8 November 2024

★★★★★ 5/5

Google

Elicia was fab! Over the moon with my new home! Thank you!

Wanda · 25 October 2023

★★★★★ 5/5

Trustpilot

Fantastic advice and customer service .

What a great estate agent Urban & Rural is and what a team at the Leagrave /Dunstable branch .I would like to shout out all the team I had conversations with but Caroline stood out with her knowledge and helpfulness .Dan you have a fantastic team.Well done !!!

Dave · 29 August 2025

★★★★★ 1/5

Trustpilot

DO NOT USE - Offer accepted on house, got gazumped!!

Had an offer accepted on a house and the property was taken off the market. We even got an email from the estate agent to confirm the offer had been accepted. 3 days later we get a call to state a higher offer had been tabled and that the venders had accepted it ..... would we like to make a further offer? (basically asking us to get into a bidding war!) Do not use these agents, they have no morals for a few quid extra.

Consumer · 10 June 2024

★★★★★ 4/5

Google

Jessica and the team are always there for you.Helping you all the way and beyond.Thanks you guys 😘Tara and Jason xx …

Tara · 9 November 2024

★★★★★ 1/5

Trustpilot

Warning to all Sellers

Warning to all sellers. If you believe that time is money which is something that you cannot buy, then DO NOT use Urban&Rural. GetAgent recommended me Alexander Lawrence and Urban&Rural when I decided to sell my house. Fortunately, I did my own searching to counter check which was the best safe hands. I made the right choice of Alexander Lawrence; took me only 2 weeks time from valuation to sold, STD with a resonable satisfactory price. Otherwise, I would fall into the "play games" of Urban&Rural when my house was on market. I recognised the "play games" when I became a homebuyer who gave offers and requested for viewings. The manager presented to me that he was very keen to help in the negotiation process initially over the phone. However, when the offers were not what he agreed with, he told me that the sellers did not reply or he just kept me waiting. If sellers using Urban&Rural found that your houses have not been given any offer after being on the market for more than a week, I would suggest you market your houses with a second estate agent, no more sole agent and you would know how well Urban&Rural is sincerely performing for the sellers' sake. In the UK, unethical practices by estate agents can be investigated by several organizations, including: 1. The Property Ombudsman (TPO): TPO is an independent and impartial body that resolves disputes between consumers and estate agents. They can investigate complaints regarding unethical behavior and rule on appropriate actions. 2. The National Association of Estate Agents (NAEA): NAEA is a professional body for estate agents in the UK. They have a code of conduct that members are expected to adhere to, and complaints against members can be made to them for investigation. 3. The Trading Standards: Trading Standards offices are responsible for enforcing consumer protection legislation. They can investigate complaints and take action against estate agents who engage in unfair or deceptive practices. 4. The Regulation of Property Agents (RoPA): While not fully implemented as of my last update, RoPA aims to regulate property agents, including estate agents, to ensure they meet certain standards of professionalism and conduct. Once fully implemented, RoPA will likely provide additional oversight and enforcement mechanisms. If you encounter unethical practices by estate agents, you can report them to one or more of these organizations for investigation and appropriate action.

HE · 24 April 2024

★★★★★ 5/5

Trustpilot

I had an all round fantastic service…

I had an all round fantastic service from Pete @ Urban and Rural in Leagrave. From putting an offer in until completion was about 2.5 months and he helped me with everything along the way. Polite, friendly and always happy to help, I couldn't have asked for a better service. Thanks Pete!

Scott · 1 August 2022

★★★★★ 1/5

Facebook

Other estate agents rings after a viewing for a feedback to pass on to the seller , but this ones are more concerned about you taking the property rather than accepting an honest feedback. I felt they were too pushy and that’s a very disgraceful thing to do . One of the guys we had a house viewing with rang back , rather to ask for a feedback which other agents does , I tried giving one reason why I don’t like the property . The only response I got was “ that wasn’t why I called , are you considering the property or not “ . Obviously if we wanted it, we would have made an offer but I tried telling him why it wasn’t for us but also said what we liked about the property , but guess what ? He shut us down like our opinions didn’t matter . I was shocked beyond words . We had to blacklist the agent and swore never to buy or sell through them. Other agents rings for a feedback to pass back to the seller but urban and rural certainly needs training in that aspect . You should learn from other estate agents . I won’t be buying or selling with them no matter how much I want the house or wish to sell my house . Disgraceful and utterly shameful way to treat a potential buyer .

Teyona · 29 January 2020

★★★★★ 1/5

Trustpilot

Refused to show propertys

During phone call hinted many times they did not want to show me property’s. This was down to the fact on a previous viewing we offered 6% less than the asking price which is within reason as there was a lot of work that needed to be done on the property we saw. They mentioned that it would be a usage of their time to show me. I even offered to attend the property’s when they were going there to show others to make it easier for them. Bad customer service. I would steer clear of selling one of my property’s with them if they are refusing to show potential buyers.

Yuri · 16 February 2024

★★★★★ 5/5

Google

My partner and I are first time buyers and had registered as several estate agents. At Urban and Rural, Aidan was brilliant with helping us find a property, he was very keen to e-mail over properties and arrange viewings that best suited us. Aidan was very helpful when viewing these properties. Would highly recommend urban and rural when buying a property.

Becky · 25 October 2020

★★★★★ 5/5

Google

I recently had the pleasure of working with Elicia, and I cannot speak highly enough of her professionalism and expertise. From the moment I contacted Elicia she was responsive and attentive, taking the time to understand my needs and preferences. She quickly put together a list of properties that met my requirements.

Aaron · 25 October 2023

★★★★★ 5/5

Google

The team at Urban & Rural were great in helping us find a property, they went the extra mile when it came to sourcing something that met our needs. The property that we found was great and the move in process was smooth due to the proactive and responsiveness of the team. Would highly recommend working with them in property searches.

Hiren · 5 November 2024

★★★★★ 5/5

Google

We recently sold our property through the team at U&R Dunstable and we are glad we did. The team were brilliant and in particular Brad and Lilly. They managed to get us a good amount over asking price in our first weekend. Absolutely brilliant!! Thanks again guys.PositiveQuality, Professionalism, Value

Phil · 25 October 2021

★★★★★ 5/5

Trustpilot

URBAN AND RURAL LEAGRAVE

URBAN AND RURAL LEAGRAVE Dan provided 5 star service as did his staff. At every stage I was kept fully informed as how things were progressing ,phone calls,texts and emails were always responded to within an hour. From taking the photos and listing the property, it was sold and completed within 6 weeks. The very best service I have had. A big thank you to you all.

A · 29 May 2024

★★★★★ 5/5

Google

Not bought/sold a house for over 30 years so was careful who we picked to sell our house. Extremely pleased we picked Urban & Rural. Darren and his team were very professional, providing feedback after every viewing which was reassuring. We will use them again in the future without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

Flapps100 · 25 October 2020

★★★★★ 1/5

Trustpilot

Liars. Other agent sold our house in days, after nearly half a year with this outfit.

Terrible agents, lied to my parents and delayed everything. Zero interested buyers. 2 weeks with another agent and successful with offer at full asking price. Avoid these liars, they’re out to exploit vulnerability and are not a well performing agency. Uncompetitive fees compared to competitors and 21 week contract so you’re stuck for almost half a year with these poor performers. - they claimed a £325k property was worth £370k which was a lie to get my retiring parents business. They had other properties similar to theirs on the market for far less so it was a lie and not a mistake. - within days they told my parents it was massively overpriced and they wanted it reduced by a huge amount, but my parents were locked in with these liars already. - the agents showing people round were like school kids, dim and unprofessional. Didn’t have any tricks of the trade, instead just turned up without keys etc because they can’t even do tasks that basic. Also parking in the property’s parking spot so the viewers had to park down the street which is just bizarrely poor. - the owner is one of the most boring and unprofessional people you’ll ever talk to. Dread talking to him as the call will last 20 minutes and his mono-tonal voice will just drone on and on about irrelevant waffle. - don’t expect any feedback whatsoever from viewings like you’d expect, you’ll have to chase it to get it. - don’t expect your viewings to be people that actually want to see your property, you’ll be #8 on the list of #15 properties their London buyer wants to see in a couple of hours. Extremely low quality leads. - don’t expect quality photos or descriptions, other agents have been extremely critical about how the property was marketed and have confirmed the valuation is a common lie tactic used by cowboys who can’t get business organically. - don’t expect any guidance on how to market the property, as you can see from their listings they have very little skill in this department. Be extremely sceptical of their positive reviews which mostly come from new Google accounts and are a hallmark of a business that enjoys fantasising and reviewing themselves to hide the clearly genuine reviews. They lied to my parents through their teeth to get their business and then tied them into an extremely long contract of 21 weeks - yes, nearly half a year stuck with them. Within a few days of marketing it was clear these agents are liars as they had similar properties advertised at around £20-30,000 less. Sure enough within a week they called my parents and said it was massively overpriced. They either lied or they’re incompetent at valuation, I’m certain is the former. When it became clear that this property wasn’t going to sell instantly the agents lost interest and left my parents stuck in a contract with this inept agency, pushing their retirement plans back by at least half a year. The viewings they did achieve were not for the property, rather the agent ushering people through the door when viewing nearby properties, clearly employing the tactic of “if we get them a viewer a week they’ll be quiet”. The owner/lead agent/whatever he wants to call himself has the personal skills of a brick, with everyone regretting his calls because he chats for ages and ages just waffling pure rubbish. It’s clear the man has no interpersonal skills and by extension is likely a very poor salesman, you shouldn’t have to dread a call from these people and clear 15 minutes in your diary in which you’ll essentially be none the wiser (just half deaf) once you put the phone down. Coming to the end of the contract my parents were totally ignored by the agent and haven’t received any acknowledgement of the end, it’s clear this agent is very bitter, unprofessional and child-like which would make sense given the description of him. The other agents that have since been round are shocked at how poor they’ve been, they’ve been critical of everything from the poor quality of the photos, description, viewing and of course the initial valuation which was just a lie to get business.

AndrewG · 22 June 2023

★★★★★ 1/5

Trustpilot

Salesmen lie, have no experience and are extremely unskilled

Avoid these liars, they’re out to exploit vulnerability and are not a well performing agency. Uncompetitive fees compared to competitors and 21 week contract so you’re stuck for almost half a year with these poor performers.A quick summary would be as follows, detailed summary afterwards:- they claimed a £325k property was worth £370k which was a lie to get my retiring parents business. They had other properties similar to theirs on the market for far less so it was a lie and not a mistake. - within days they told my parents it was massively overpriced and they wanted it reduced by a huge amount, but my parents were locked in with these liars already.- the agents showing people round were like school kids, dim and unprofessional. Didn’t have any tricks of the trade, instead just turned up without keys etc because they can’t even do tasks that basic. Also parking in the property’s parking spot so the viewers had to park down the street which is just bizarrely poor. - the owner is one of the most boring and unprofessional people you’ll ever talk to. Dread talking to him as the call will last 20 minutes and his mono-tonal voice will just drone on and on about irrelevant waffle. - don’t expect any feedback whatsoever from viewings like you’d expect, you’ll have to chase it to get it.- don’t expect your viewings to be people that actually want to see your property, you’ll be #8 on the list of #15 properties their London buyer wants to see in a couple of hours. Extremely low quality leads. - don’t expect quality photos or descriptions, other agents have been extremely critical about how the property was marketed and have confirmed the valuation is a common lie tactic used by cowboys who can’t get business organically.- don’t expect any guidance on how to market the property, as you can see from their listings they have very little skill in this department.Be extremely sceptical of their positive reviews which mostly come from new accounts and are a hallmark of a business that enjoys fantasising and reviewing themselves to hide the clearly genuine reviews. As usual the reviews from genuine accounts with lots of activity are the most damning.They lied to my parents through their teeth to get their business and then tied them into an extremely long contract of 21 weeks - yes, nearly half a year stuck with them. Within a few days of marketing it was clear these agents are liars as they had similar properties advertised at around £20-30,000 less. Sure enough within a week they called my parents and said it was massively overpriced. They either lied or they’re incompetent at valuation, I’m certain is the former.When it became clear that this property wasn’t going to sell instantly the agents lost interest and left my parents stuck in a contract with this inept agency, pushing their retirement plans back by at least half a year. The viewings they did achieve were not for the property, rather the agent ushering people through the door when viewing nearby properties, clearly employing the tactic of “if we get them a viewer a week they’ll be quiet”.The owner/lead agent/whatever he wants to call himself has the personal skills of a brick, with everyone regretting his calls because he chats for ages and ages just waffling pure rubbish. It’s clear the man has no interpersonal skills and by extension is likely a very poor salesman, you shouldn’t have to dread a call from these people and clear 15 minutes in your diary in which you’ll essentially be none the wiser (just half deaf) once you put the phone down.Coming to the end of the contract my parents were totally ignored by the agent and haven’t received any acknowledgement of the end, it’s clear this agent is very bitter, unprofessional and child-like which would make sense given the description of him.Do not use this agent if you want a serious, professional and reliable service - the other agents that have since been round are shocked at how poor they’ve been, they’ve been critical of everything from the poor quality of the photos, description, viewing and of course the initial valuation which was just a lie to get business.

AndrewG · 29 April 2023

★★★★★ 5/5

Google

We had a good experience viewing with Urban and Rural Dunstable and with Elicia. She was very polite and took her time with us which is nice compared to a lot of other agents we have viewed with in the area!

Ethan · 25 October 2023

★★★★★ 1/5

Trustpilot

Leaks, damp, mould

Currently sat in a property owned and rented out by the Stopsley branch, with water pouring in to an already damp and mouldy living room. Constant leaks, damp and mould issues every month that I have lived here. Owner harrassed me by phone to the extent I have had to insist on written correspondence. When I report further leaks and water pouring in, soaking the carpet, walls, curtains & my furniture, the owner simply tells me -"if you are so unhappy I am happy for you to break the contract and move out at the end of the month to end all of this." I think any tenant paying almost £1000 a month for a property riddled with leaks and issues would be unhappy. Especially when said tenant has a 5 month old baby who is continuously getting sick from the cold and damp. The latest leak was reported in February. We are now in April and the repairs have still not been carried out & rather than deal with it, I am pushed to end the tenancy early despite me being on maternity leave & pay. Incredibly disappointed and exhausted by the treatment and lack of care received. Would not reccomend renting a property from this branch, especially if the owner - Neil McGregor is also the landlord.

Yasemin · 12 April 2023

★★★★★ 5/5

Google

Recived high standard service from the start to finish. They sold my house to the first viewer. Highly recommended 😊 …

Anna · 26 October 2025

★★★★★ 5/5

Google

We have had very professional and friendly service selling our property with Urban & Rural, Dunstable. Brad had our property on the market within hours of his visit. He set up a WhatsApp group with him and his colleagues to arrange viewings and then called us to discuss feedback and offers. Amanda saw us through the sales progession and was on hand with reassurance when needed. I would definitely use Urban & Rural again and trust anyone using them would have the same great experience.

Sheree · 25 October 2022

★★★★★ 5/5

Google

Hi I would just like to say that I found all staff at the Urban x Rural agency in Dunstable to be very pleasant and very helpful and I would definitely use them again if the need arises, so the Very Best of Wishes and Thankyou, Noreen

Noreen · 3 October 2024

★★★★★ 5/5

Google

Spoke to Brad about some possible letting opportunities and found him very easy and professional to deal with and he provided me some excellent and helpful advice.PositiveResponsiveness, Professionalism

Dave · 25 October 2022