Urban & Rural Dunstable reviews

★★★★★ 5/5

Trustpilot

Urban & General - Give them a go

This review is long overdue, nearly about a year ago, so not good on me, so sorry to Rural and General. Rural and General, I found them online as we all do, long has the days gone where we used to go into an estate agents on the hight street; we now rely on or getting advice from online platforms (not mentioning any). I wanted to sell my house; I did the normal Google search and got so many hits. Rural and Urban came up as an option, and automatically you think ‘NO’, especially the size of my house. I set up discussions with several estate agents, asking questions and they were all great. What I found was other than Urban & Rural (as per my experience) the other estate agents just kept on showing me figures, an iPad and laptop with figures and graphs, and ‘negatively (slagging off) other estate agents. We are better and sold so many more houses etc… BUT not U&G. I decided to go with Urban and Rural…. All estate agents have a 14 day cool off period, and during that 14 day period, I decided to change my mind, again for personal reasons. I called U&R and spoke to Jonathan; he was so compassionate and understanding. If I was to ever sell my house again, I would ONLY through U&G. Even though the date of experience is last year; it is still Valid. Thank you Jonathan.

Jasbir · 21 November 2025

★★★★★ 5/5

Google

I’ve recently purchased my first property through Urban and Rural Dunstable. Special thanks to Amanda who communicated with me well and was calm and assuring throughout the whole process 😃 …

James · 11 April 2026

★★★★★ 5/5

Google

Lesley at Urban & Rural was brilliant at helping with our purchase and accommodating for some tricky timelines. Always easy to get hold of, and quickly resolved issues even when our original sale fell through. Hopefully we’ve found our forever house but would use them to sell if we ever move again!

Fracia · 27 September 2026

★★★★★ 5/5

Google

I am very impressed with the service and specially many thanks to Lesley for the smooth process.

Urveel · 11 June 2026

★★★★★ 5/5

Google

The selling of our property was not straight forward, but from beginning to end I cannot fault the kindness and professionalism of the team at U&R, especially Darren and Jess, who went the extra mile to help whenever they possibly could. Superb service.

Hayley · 4 November 2025

★★★★★ 5/5

Google

I recently completed the sale of my property and I am so grateful to all the staff at Urban and Rural, Dunstable. In particular, Amanda and Jessica who worked hard to find a buyer and then, to progress the sale. It was an absolute pleasure dealing with everyone at this branch. I really appreciated all their hard work and reassurances to a very stressed client. I would not hesitate to recommend this branch to anybody looking to sell or buy in the area.

Debbie · 11 February 2026

★★★★★ 5/5

Google

Urban and Rural estate agents in Dunstable are one of the best agents I came across whom I did not have to chase up much to complete my requests, all the sales team are very helpful specifically Lesley put hard work. Thank you for all your help.

Satish · 4 October 2026

★★★★★ 5/5

Google

Jess was very pleasant, professional and helpful during my house purchase with Urban and Rural.

Virginia · 11 June 2026

★★★★★ 5/5

Google

I have sold my property through U&R. Lesley was my assigned specialist, she was always available if I needed to speak to her. She kept me updated and fully informed at all stages and I felt fully supported during the process from the beginning to the end. I highly recommend her and U & R for their expertise, experience and knowledge of the area and current market conditions, I cannot thank her enough for her dedicated support and advice.

Betty · 26 June 2024

★★★★★ 5/5

Google

We had Jessica as our estate agent and she has been very professional from the beginning. She was very friendly and always had a smile on her face which made our journey buying a lot more comfortable! It’s very daunting purchasing a house but Jessica was there to answer any questions and provide advice if needed. Thank you Jessica!

Ellie · 8 April 2025

★★★★★ 5/5

Google

Lesley and Amanda have both been absolutely fantastic throughout the whole process of selling our current house and purchasing our new house through Urban and Rurual. Both extremely knowledgeable and down to earth they made what could of been a stressful process seamless and even enjoyable at times. We would not hesitate to use Urban and Rurual again and highly recommend asking for either Lesley or Amanda if you are considering selling your property in Dunstable and surrounding areas.

Daniel · 8 January 2026

★★★★★ 5/5

Google

Lesley was great and got everything done swiftly. Now happy in my new flat!

Billy · 11 May 2026

★★★★★ 5/5

Google

I can highly recommend all the staff at the Dunstable office of Urban and Rural. I don’t know how I would have coped with the process without Amanda (who first came to evaluate my property), Lesley (who has been wonderful at sorting out problems quickly and efficiently and giving me the confidence to continue) and Jess and Darren (who have been very supportive and helpful too). I can’t thank them enough for all their time and friendliness towards me.

Carol · 19 December 2025

★★★★★ 5/5

Google

Amanda and the team were great from start to finish. Our house was a problematic sale which was always on the edge of falling thru but Amanda was simply brilliant and kept the whole chain together and saw us thru to completion. 100% recommended and wouldn't look anywhere else when we move again.

Tom · 5 April 2025

★★★★★ 5/5

Trustpilot

Impeccable service from start to finish

I would highly recommend the Urban & Rural Stopsley team! Fantastic service start to finish. Neil and Cathy both very professional and knowledgable. I had valuations from a few local estate agents but Urban & Rural were by far the best, especially with communication, so we decided to go with them. We also purchased the property from U&R in 2021 so had a previous good experience. A special thanks to Ann Clark the Sales Progressor whose service was second to none! I could not fault her. We had lots of problems with the other agents in the chain, but Ann remained professional throughout, keeping us updated at every point and liaising throughout the chain. I genuinely don’t think we would have got to completion without her!! Thank you Urban & Rural!

NG · 30 May 2025

★★★★★ 5/5

Google

Efficient, personable and friendly. I could not fault any aspect of the selling process with the Dunstable branch. From the first contact we had to arrange a valuation it was clear this would be the agents we would list with. David done the valuation and was honest and factual, his knowledge of the local area was impeccable thus managing our expectations of an achievable sale price and gaining our trust and confidence in his team. We then met Darren, who came to photograph the property, and he too provided us with incredible service and further gained our trust and confidence into the branch. Each staff member we encountered was equally as knowledgeable, friendly and professional. A huge thanks to Elicia for her negotiating skills to achieve us our sale price. The whole selling process was so easy, with regular contact from the whole team, updates on how the property is doing and booking in several viewings. We received in depth feedback after each viewing and was honestly so impressed with the team from the very first contact. I would not hesitate in recommending the Dunstable branch in the slightest and I am so grateful for their hard work.

Kym · 29 November 2023

★★★★★ 5/5

Google

Thanks to Jess and her team at Urban and Rural for making the whole process easy and stress free. We would highly recommend them all.

Katie · 26 December 2025

★★★★★ 5/5

Google

I recently purchased a property through Urban & Rural (Dunstable) and had the pleasure of working with Lesley Keyhoe. Lesley was outstanding throughout the entire process, efficient, transparent, and incredibly prompt in handling every aspect of the transaction. She navigated any tricky issues that arose with a pragmatic and fair approach, ensuring the best outcome for all parties involved. As a first time buyer, Lesley's experience and expertise made the home-buying process smooth and stress-free. I highly recommend Urban & Rural as estate agents, and in particular, Lesley Keyhoe, for her professionalism and dedication!

Jebaraj · 27 April 2025

★★★★★ 5/5

Google

I have been very happy with my recent experience with Urban and rural estate agents and had pleasure with working with Elicia. She is very good real estate agent who truly goes above and beyond for her clients. From the moment we met her, we were impressed with her professionalism, knowledge, and dedication to helping us find our dream home. She took the time to really get to know us and understand our needs and preferences, and she always went the extra mile to ensure that we were happy with every aspect of our home buying experience. Throughout the process, Elicia was always available to answer our questions, provide guidance and support, and offer valuable insights into the local real estate market. She was incredibly patient and never pressured us to make a decision, but instead worked tirelessly to help us find the perfect home that met all of our criteria.

Jordan · 25 October 2023

★★★★★ 5/5

Google

Excellent service, excellent communication, fantastic staff, always keen to help Thank you Lesley.

George · 11 March 2026

★★★★★ 5/5

Google

The team at Urban and Rural made our moving journey from start to finish as smooth as it possibly could be. Their marketing of our property was fantastic and they were spot on with our valuation which meant we sold our house to the first couple that looked round. Their communication was excellent and they dealt with any request we had promptly. A massive thanks to Lesley who was always on the end of the phone when needed. Thanks so much and we highly recommend Urban and Rural to anyone looking to sell a property.

Michelle · 15 March 2025

★★★★★ 5/5

Google

I sold two properties with Urban and Rural Lesley looked after me and I would say they were very helpful and also chased the solicitor to help move the sale along. If I had my time again though I wouldn't use their recommended solicitor i found them incompetent and I had to provide solutions to issues they created.

Tazmin · 11 March 2026

★★★★★ 5/5

Google

I will recommend urban & Rural Agents Dunstable to everyone wanting to buy any property,very correct very helpful ready to help at any time,specially Jesica I have to deal with,very professional,thank you Urban & Rural,Dunstable 🙏 …

Flamur · 11 August 2026

★★★★★ 5/5

Google

Jess and the team were great and handled everything well. Thank you

Daniel · 11 February 2026