Trusted Agent profile · Dunstable

Alexander and Co Dunstable reviews

4.7

★★★★★ Excellent

500 reviews across 2 platforms

3 West Street, Dunstable, LU6 1SL

Alexander and Co's office in Dunstable, at 3 West Street, is rated 4.7 out of 5 across 500 reviews on two platforms, including 473 Google reviews rated 4.8.

Google logo

4.8 / 5

473

Reviews on Google

This office

Trustpilot logo

27

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Dunstable office, from every platform, shown as written. First names only.

5/5

Google

All employees are professional and experienced with the process of buying and selling. Julia was amazing and she has helped us all the way, she was happy to speak with us. And after we had Gary- which was the best estate agent ever. He was always one step ahead and he has helped us to get all the information quicker from the seller solicitor. Thank you for all the help and support!

Mihaela · 13 June 2022

Agent replied · 12 June 2024

Glowing review Mihaela. We are delighted that you enjoyed your experience with us in your buying and selling journey.

5/5

Google

I had the pleasure of being introduced to Donna Magill from the lettings team. Certainly showed her experience of the local market. Gave a rental estimation of my property and a tenant was found within two weeks.

Geoff · 16 March 2026

Agent replied · 16 April 2026

Dear Geoff Hunt We greatly appreciate your 5-star review and the time you took to share your experience with Donna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Thank you Alexander & Co Dunstable for all your help with the sale of our property. Guided us through a quick and hassle free transaction. Always friendly, helpful, professional and very responsive with all our communications. Will happily recommend you to friends and family..

Ian · 16 January 2026

Agent replied · 16 April 2026

Dear Ian, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More

5/5

Google

I would highly recommend the letting service provided by Alexander and Co. Great service from the agency, everyone on the team is very friendly and helpful. I have contacted Alexander & Co as letting agents for an apartment in Luton for 3 years, always Richard, Janice, and Anne was very friendly and helpful. They are always very quick to resolve the problems when appeared into the apartment. I am so thankful for everything and so sad because now I cannot keep this service because we moved to another city and the agency don't have a property to rent.

Thiago · 13 June 2020

Agent replied · 12 June 2024

Thanks for your feedback, very much appreciated and all the best for your future.

1/5

Trustpilot

The end of the tenancy cannot come soon enough

i've been supporting my parents in dealing with this company and their affiliated partners. I know the property industry has a very poor perception and my experience with them has made it very clear why this is. Lack of communication whether that be trying to speak with someone, response to email or just having a statement sent with no reasoning or context. They deduct monies for "free quotes" to the tune of several hundred pounds and do not respond when asked for clarity. on top of all this they seem to be ignorant of what information they have or need, make 11th hour demands for documentation and are somewhat economical with the truth. Look Elsewhere!

Steve · 3 December 2025

5/5

Google

Sienna and colleagues at Alexander and Co were amazing. Finding new tenants for my property in quick time and providing a smooth transition from old tenant moving out to new moving in. Very much appreciated !!!

Marc · 16 March 2026

Agent replied · 16 April 2026

Dear Marc Legg We greatly appreciate your 5-star review and the time you took to share your experience with Sienna and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I’ve had a great buying experience with Alexander & Co. as a first time buyer. From beginning to end, communication was clear and they made everything stress free and straight forward. I wouldn’t hesistate to recommend anyone to them and have a look at the good quality properties they represent. I appreciate all the help from Rhys, Gary and their team. Thank you for the support and guidance!

Josephine · 16 March 2026

5/5

Google

Alexander & co were absolutely spot on throughout our whole experience of buying our first home. Julia kept in regular contact with new properties that were available that she beloved we would be interested in and didn’t waste our time. Gary and Evelyn were very supportive while we were in limbo and did everything they could to keep us up to date with progress. Would highly recommend working with this team or just popping in for a chat.

Donny · 25 August 2020

Agent replied · 24 August 2024

Thanks for your great review, good luck in your first home together.

5/5

Google

Just moved to our new property and want to say thank you to Alexandra & Co Dunstable team especially to agent Connor, we got beatifull apartment without any issues. Good communication, friendly and welcoming attitude during all process!

Jekaterina · 25 July 2024

Agent replied · 24 August 2024

Dear Jekaterina Didenko Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jason Lake was very professional and knowledgable and very helpful from the very start, and continued through out the process. The team working with him was also very professional/ knowledgeable and helpful. We are very great full for all the team to help us through this experience, as it was our first time of selling. We thank ALL the team members at Alexander & Co Regards Anne and BarryPositiveResponsiveness, Quality, Professionalism, Value

Barry · 25 August 2021

Agent replied · 12 June 2024

Really appreciate your very kind review. It was a pleasure to help you both on your property journey. It`s only a shame that you weren't buying locally and we could have sold you somewhere in Dunstable. All the best for the future.

5/5

Google

Alexander & Co have managed the letting of my property for the last 10 years and so used them for the selling of the property. Never had any issues with the rental in the whole period. Special thank you to Richard Evans for all help he gave me, even after the lettings management had finished. Would have no hesitation in recommending Alexander & Co for both lettings and sellingPositiveResponsiveness, Quality, Professionalism, Value

Manjula · 25 August 2021

Agent replied · 12 June 2024

Thank you Manjula for your lovely review, both the sales and lettings teams wish you all the very best for the future, it has been a pleasure to work with you for the last 10 years.

5/5

Google

I had a great experience working with Melinda at Alexander & Co during my move to a new home. She was professional, supportive, and always quick to respond to any queries I had throughout the process. …

Unnimaya · 16 February 2026

Agent replied · 16 April 2026

👍 …

5/5

Google

Alan was absolutely brilliant Always picked up my calls Worked really hard to get the sale through Thankyou to him and all the staff & also to the rental side for looking after me for many years

Debbie · 3 August 2024

Agent replied · 24 August 2024

Hi Debbie, Thank you for your review! We're so glad Alan could help with getting your sale all the way to the end! Thank you so much for working with Alexander and Co, and we hope we can work with you again in future! Kind regards, Abby - Customer Care

1/5

Trustpilot

Dunstable branch - avoid at all cost

The below is regarding an experience with the Dunstable branch. Tom Spencer-Lewis lied about grant of probate being already in place when I made an offer on the property. After some delays, Gary Brooks tried to sell me a story about the sellers solicitors having trouble with the application due to issues with the death certificate, basically perpetuating the lie. I later came to know that the owner the grant of probate related to had passed away on the day the property went on the market - which obviously means the grant of probate could never have been in place at that poin in time. When Tom was confronted, not only did he deny everything but also threatened to tell the sellers to pull out immediately in a away that really shows his true self and lack of character. The branch manager was also aware of the lie. Laura Curtis (sales admin) is useless. These people only see the figures, despite the fake veil of courteousness that they cleverly use and will go to any extent to strike a deal. Julia was quite helpful but all I needed from her was a menial task. A quick chat with someone who used to work at this branch revealed their view is pretty much the same: bullish sales people who think they can do whatever they want, constant price pushing and mostly rude staff.

Tiago · 26 December 2023

5/5

Google

From the moment we made our initial enquiry about renting a flat in Dunstable on Zoopla; to signing the contract and inventory, Alexander & Co have endeavoured to be amazing throughout the process. Janice was our letting agent and was flawless; always keeping us informed via calls and emails. Her cheerful and positive energy was truly appreciated and reflects the culture of the company. When we look to buy, we’ll definitely be back for their assistance.

Elliott · 13 June 2020

Agent replied · 12 June 2024

Thank you for such a great review, Janice has bundles of energy and it really is great to receive such recognition from you. We hope you will be happy in your property with us and look forward to helping you with your search for a new home when the time comes.

5/5

Google

Extremely happy with the recent letting service provided by Alexander & Co. A particular thank you to Connor and Stuart, who were always on hand to answer any questions and ensured that everything ran smoothly. Overall a very professional service without losing the personal touch. Thank you.

Karen · 25 May 2025

5/5

Google

We had a great experience thanks to Connor. Even in our most stressful and urgent moments, he was always supportive and found a way to help us. His professionalism and kindness made everything much easier. Highly recommend!

Kozan · 4 September 2025

1/5

Trustpilot

Terrible company

Terrible company, run by incompetent lying fools!! Withholding deposits, claiming they have been returned, yet unable to provide proof! Ignoring emails, being passed from one fool to the next… I will be taking legal action, do not use this so called Agency…

ANON · 17 August 2026

5/5

Google

We sold our property with Alexander and Co. We can't thank them enough for all their help. We had many issues with our house as we had solar panels, but they where always helpful and always available when needed. In particular Jayson and Gary where the best with their customer service and the way they handled everything. So glad we chose them, to finally selling our home!PositiveResponsiveness, Quality, Professionalism, Value

Krishna · 13 June 2021

Agent replied · 12 June 2024

Really pleased that we were able to assist with our experience and knowledge to help the solicitors conclude the sale for you with the issues.

5/5

Trustpilot

Grace was Great

Grace at the Bicester branch was lovely. She knew what I was looking for, she helped me find another property of interest straight away. She booked me in promptly & was early to both viewings! She was very friendly & easy to ask questions too. She was also quick to inform you of changes that needed to be considered. I would highly recommend!

Lara · 7 March 2026

5/5

Google

Julia and the team were extremely good to deal with very professional found us a buyer quickly and always kept us up dated after viewings and with progress when sale agreed would highly recommend

Sue · 25 July 2024

Agent replied · 24 August 2024

Dear Sue Neville Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Once again Alexander & Co came up trumps. I needed to let a family property whilst my sister is ill and Donna carefully took me through the process, explaining everything I needed to do and giving me valuable advice. She always responded to any query I had very promptly and effectively. She contributed to making the whole thing as hassle free for me as possible. As soon as the property was ready for tenants the team organised three viewings and I had a choice of two sets of tenants which was excellent and the property was let in a matter of weeks.

Julie · 20 August 2024

Agent replied · 24 October 2024

Dear Julie Young Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Want to Thank everyone that helped me purchase my first property. Lauren and Gary had been great, my solicitors were not the best but Gary was on it and chased them whenever it deemed necessary. Finally after around 30 house viewings and over a year I'm a home owner. Much appreciated, Patryk

Patryk · 13 June 2023

Agent replied · 12 June 2024

Really glad we were able to find you the right home after all that time in the market searching for a property. Wishing you all the best for the future.

5/5

Google

The team continue to amazing. Locked myself out of my flat accidentally and Donna was amazing coming out with the spare key to unlock the door saving me a ton. Thank you so much for all you have done

Rosemary · 13 April 2024

Agent replied · 22 December 2024

Dear Rosemary Emefa Bakudie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Alexander and Co's Google reviews

Questions about Alexander and Co Dunstable

How many reviews does Alexander and Co Dunstable have?

Alexander and Co's Dunstable office has 500 reviews across two platforms: 473 on Google, 27 on Trustpilot (across the whole business).

What is Alexander and Co Dunstable's rating?

Alexander and Co Dunstable is rated 4.7 out of 5 across all 500 reviews, and 4.8 out of 5 on Google from 473 reviews.

Where is Alexander and Co's Dunstable office?

Alexander and Co Dunstable, 3 West Street, Dunstable, LU6 1SL.

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