Trusted Agent profile · Dundee
Verified
★★★★★
226 reviews across 4 platforms
26-28 High Street, Dundee, DD1 1TA
Part of Belvoir, see every office.
Belvoir's office in Dundee, at 26-28 High Street, is rated 3.6 out of 5 across 226 reviews on four platforms, including 170 Google reviews rated 3.5.
170
Reviews on Google
This office
6
Reviews on View Agents
This office
26
Reviews on Direct reviews
This office
24
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Dundee office, from every platform, shown as written. First names only.
5/5
GoogleSuper friendly and professional customer service. They gave us a comfy and well maintained flat within a very short time period. Highly recommended !!
Hi Chamodi, Thank you so much for taking the time to leave us such a lovely review, it means a lot to see their hard work recognised. Thanks again. Regards Rob Belvoir Dundee
5/5
GoogleI rented off them for some years and they always kind and helpful to me from when I first arrive in this country. Any problems fixed and looked after property, best landlords I have had and sorry to be leaving to go home.
Hi, many thanks for the kind review, its been a pleasure having you as a tenant and we all wish you luck in the future. Best wishes, Belvoir Dundee.
5/5
Direct reviewsBrilliant, reliable and friendly estate agents in Dundee. Would highly recommend!
5/5
GoogleI have rented out my flat with Belvoir for the past 8 years, they have been a fantastic agency. Always willing to help me with queries and seem to respond quickly to any issues my tenants ever have. Would recommend them.
Dear Susan, many thanks for that, i hope your well and i will pass on your comments to the guys. Best wishes, Nick Horan
1/5
GoogleRepairs not carried out they enter your flat when Ur not in they don't care about tennents rights DO NOT RENT FROM BELVOIR as they are cowboys
4/5
GoogleThank you for your intention and I understand the adverse effects of COVID-19 on your business and hope you can better manage our requests in the future
Dear Faisal, thank your taking the time to talk with me about your review. As you mentioned you had been unsuccessful in securing a property with us at the time your were looking to move and as I explained - demand had been extremely high at the time. I am glad to hear you have found a new home and wish you well for the future. It may be helpful to expand on your review rating with a suitable commentary that is reflective of your true experience. Best regards, Aimi Lewis, Regional Manager
5/5
GoogleReally good agent, tenants always seem to be happy, repairs done and rents collected. Nothing seems to be too much trouble for these guys, they work it's always much appreciated as I am often out of the country.
Hi Peter, thanks very much, glad we are helping. Regards, Belvoir Dundee
5/5
GoogleHad such a good experience finding a flat and being able to move in very quickly. All staff were so helpful and lovely to deal with. Thanks again
5/5
Direct reviewsBelvoir rents out properties to individuals or families without bias, irrespective of race, ethnicity or color. Belvoir is very inclusive. These properties for let are also in good areas, rhey are maintained as at when fue and are in very good conditions.
5/5
GoogleStressfree and seamless service provided by Luca. He handled all aspects of our flat sale in a professional and efficient manner. Many thanks.
4/5
GoogleBelvoir have got us tenants for our properties very quickly every time. They keep on top of maintenance and repairs and keep us right with the various relevant legislation. No complaints and an excellent service.
Hi, many thanks for that, glad to hear that we are hitting the target. All the best and if we can be of any assistance please don't hesitate to let us know. Kind regards, Nick Horan
4/5
GoogleI have been happy to rent with Belvoir for the last five years. They have been prompt at addressing any problems we have had with the flat. I would recommend them as a landlord.
Hi Annie, thank you very much for your comments and I hope we continue to do well. Kind regards, Nick Horan, Belvoir Dundee
5/5
GoogleWe have 4 properties that we rent with Belvoir. They've been very helpful in helping us set them up for rent (advise and contacts) and have found tenants quite quickly.
Dear Damien, thank you very much for your kind words, I will make sure everyone in the office knows their efforts are appreciated. I hope we can continue to help and will endeavour to exceed your expectations. Kind regards, Nick Horan
1/5
GoogleVery sluggish agency in processing application or responding to you
Hi Ikenna, I apologise if you have had issues with regards to an application. I cannot find any details for you in relation to a viewing request or application, if you could reach out directly I would love the oppurtunity to put things right. Regards Rob Belvoir Dundee
5/5
Googlevery good place to stay and had very good time there
1/5
GoogleAbsolute worse letting agency ever experienced .avoid if you have no alternative Office staff are abrupt unhelpful and do not have any customer service ability on any level
1/5
GoogleI have been trying for hours to get a hold of an emergency number that can come and fix a roof leak to my downstairs neighbour! Horrible service
Dear Parastou, thank you for your communication, I believe that a number of my staff members have since dealt with this issue and communicated with you. I understand that when you were trying to contact us it was out of hours but that you did contact one of the emergency contractors (plumber) we provide. He advised that as the leak wasn't major and it was not an emergency that you should turn off the water temporarily rather than have someone attend out of normal hours. Upon further investigation it was identified that the leak was in fact from a split waste pipe under the bath which he couldn't have repaired quickly as it was thought that it would require the removal of the bath. The advice at that time I understand was that as you had a separate and still functioning toilet and shower that it was not an emergency but that the repair would of course be done as quickly as possible. Subsequently a different plumber did manager to 'wriggle' under that bath after removing some fittings for access and the repair was completed within a couple of days and during this time you still had the shower/toilet. I can only apologise if you feel this was inconvenient or if there was an excessive delay in the repairs, but in all honesty I have been through a significant leak from a bathroom in my own house our of hours and all I did was turn off the water until it could be addressed further. Kind regards, Nick Horan Belvoir Dundee
1/5
GoogleViewed one of their properties last week and not only was it misadvertised, but also had flies everywhere.
4/5
GoogleI just got a flat from them. It was swift and easy. They are very customercentric
5/5
GoogleLoved the overall process from the viewing to getting the keys. Karen and Lesley are so helpful for everything. Happy for new beginnings. ❤️
2/5
GoogleDon't expect calls to be answered or emails to be responded to. Repairs getting done is another issue. Lack of coordination and generally a bit a amateurish.
1/5
GoogleNot Recommended, waste of time and money!
Hi, I am sorry you have felt the need to leave us a 1 star review. If you woul dliek to reach out we would love the oppurtunity to put things right. Regards Rob Belvoir Dundee
1/5
GoogleNot Recommended, waste of time and money!
Hi, I am sorry you have felt the need to leave us a 1 star review. If you woul dliek to reach out we would love the oppurtunity to put things right. Regards Rob Belvoir Dundee
5/5
GoogleGreat service, lovely staff , got me in quick , no issues
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Dundee office has 226 reviews across four platforms: 170 on Google, 6 on View Agents, 26 on Direct reviews, 24 on allAgents.
Belvoir Dundee is rated 3.6 out of 5 across all 226 reviews, and 3.5 out of 5 on Google from 170 reviews.
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Ross wrote: "I can’t thank or recommend the team at Belvoir highly enough. As a tenant for over five years, any issues I had (which was rarely) were resolved instantly and ..."
Belvoir Dundee, 26-28 High Street, Dundee, DD1 1TA.
