Belvoir Dundee reviews

★★★★★ 5/5

Google

I had a great experience with Belvoir Dundee. Aimi, Emily and the whole team were so friendly and helpful. I moved to Dundee from another city, so viewing houses was not easy for me. After I called them, they kindly arranged extra viewings to help me. At first, I was not 100% happy with the first property, but when I visited their office, they listened carefully to what I needed and helped me find a much better option. In the later application steps, they were also very thoughtful and helped me complete every necessary part. They were always warm and patient, kindly answering all my questions and concerns. I could feel that they genuinely wanted me to find a good apartment and stay happily. They are a wonderful bridge between the landlord and the tenants. Thank you so much to Aimi, Emily and everyone in the team, you made my move to Dundee so much easier!

Haosheng · 19 July 2025

★★★★★ 5/5

Google

I had an outstanding experience with Luca at Belvoir. From start to finish, He was professional, responsive, and genuinely committed to helping me find the perfect property. His knowledge of the local market was exceptional, and he made the whole process smooth and stress-free. I truly appreciated his honesty, patience, and attention to detail. I would highly recommend Luca at Belvoir to anyone looking to buy, sell, or rent a home.

Ryan · 5 September 2025

★★★★★ 5/5

Google

great properties letting agency as an international students since 2017 when I was in wales and then to Dundee I was dealing with Belvoir .Dundee Office great staff and very quick response if you had any maintaince issue, just send an emsil or ring them ,They are very quick responding and quick sending Maintaince approved contracrors in your flat ,.Morevoer, Luca is great gentlman he is very helpful and cooprative person in Dundee Blelviour Office and I can not Thank him Enough.I was expricing issue in Hob he is quickley responding and sending approved prpofffesopnal Electrical contractor person, Lucka is really such great proffessional staff .This is my 6 th flat in Uk , and third with Belviour, however ,the best of best and quick services were provided by Dundee office as all staff very helpful ,specially Lucka.

A · 13 February 2025

★★★★★ 2/5

Google

Be very careful dealing with this Dundee branch of Belvoir Lettings. White good were promised and took over a month to arrive after entry date. It took 8 and a half months for them to release the rental deposit. Requests in June 2022 for a flat departure inspection were left unanswered. . Even after new tenant was in situ requests were being received for monthly rental payments. Many calls and emails were sent and left unanswered. Staff appeared guarded and were very unhelpful on rare occasions when contact was actually achieved. Person in charge of the flat rental was never available. Deposit finally released in March 2023.

Annie · 30 April 2023

★★★★★ 5/5

Google

I’ve had an excellent experience renting through Belvoir Dundee. From the very start, Aimi and her team were so professional, responsive, and genuinely helpful. They made the entire process smooth, from viewing the property to signing the lease and moving in. Throughout the more than 3 years tenancy period, they were quick to address any issues or concerns, ensuring that everything was handled efficiently. Communication was always clear, and they went above and beyond to make sure we were always comfortable. I would highly recommend Belvoir to anyone looking for a reliable and customer-focused property manager and letting agent.

Chuka · 6 December 2024

★★★★★ 5/5

Direct reviews

I???ve had an excellent experience renting through Belvoir Dundee. From the very start, Aimi and her team were so professional, responsive, and genuinely helpful. They made the entire process smooth, from viewing the property to signing the lease and moving in. Throughout the more than 3 years tenancy period, they were quick to address any issues or concerns, ensuring that everything was handled efficiently. Communication was always clear, and they went above and beyond to make sure we were always comfortable. I would highly recommend Belvoir to anyone looking for a reliable and customer-focused property manager and letting agent.

Chuka · 27 November 2024

★★★★★ 1/5

Google

Don't have the decency to phone to arrange an appointment just send you timeslots and if it's not convenient then tough! Unfortunately some of us work and cannot just drop everything! Be the last company I would approach if I had property to rent! 😠 Now having had a reply confirms exactly why I wouldn't deal with this company! What an arrogant reply! Had the choice of 4 or 4.30pm on 1st of March to view a property ! How is that giving you the chance to arrange convenient? If I was using them to rent property for me I would be raging if I found this out! Glad the times weren't convenient as what problems would I have had later?NegativeProfessionalism

Ian · 1 January 2022

★★★★★ 5/5

Google

Going into my second year studying at Dundee University I wanted to move into a more permanent housing solution than student accommodation, With the housing market so competitive (especially during the student period). My partner and I had a lot of stress and difficulty finding suitable housing. That was until we met with some of the agents at Belvoir. Aimi and Lesley were absolutely fantastic, what was initially a stressful slog running from house viewing to house viewing with other companies was now a complete breeze! They found us an absolutely perfect housing option for our needs in no time, completely streamlined our experience and offered quick, clear and supportive communication throughout the application process. Incredibly thankful to have had them during such a small and crucial moving timeframe. Highly recommend.

Jamaican · 3 June 2024

★★★★★ 1/5

Google

Avoid!!! I applied for a property and was informed they would go ahead with my application. Everything was sent in, quick communication when they needed a few extra things, everything seemed fine. Then nothing, no reply, no contact of any kind. Now a month later the property has been relisted. Not even an email or call to say my application was unsuccessful for whatever reason. Just left me waiting and waiting! Now I only have 10 days left until I become homeless! So thanks for that. Absolutely disgraceful and easily the worst property company I’ve ever dealt with.

Kevin · 29 April 2024

★★★★★ 1/5

Google

I rented with Belvoir for 3 years and dealt with progressive black mould and leaks from walls and ceilings in multiple rooms. The bathroom had a crack that was getting bigger and I was worried about it with reason. Everything was damp. I had just been a student so couldn’t afford to move but did everything in my power to make it liveable and clean. I filed repair reports and asked for help but it went nowhere over the course of my tenancy. The bottom line is Belvoir shouldn’t be taking on properties that aren’t to standard yet they do. I have been to other belvoir viewings where the flats had clear indications of mould and leak problems so this is not a one off. Environmental health and public services both visited and reviewed the flats condition at the time, deeming it unsafe and problematic. I was advised by services to take it up with my landlord. Belvoir did little to help me and I was told it wasn’t their problem and that they were certain the landlord wasn’t going to do anything about it. If you want to be with an agency that doesn’t have a conscience, there it is.

Tilda · 29 April 2024

★★★★★ 5/5

Google

The Team at Belvoir Dundee are the Best! I was let down by a different letting agency, and did not have much time before vacating my current accommodation. The Team at Belvoir went an 'extra mile' and got me a lovely house, in good time for me not to be on the streets or incur hotel bills. I will definitely be using this particular Estate Agency for as long as I need one, and I will definitely be recommending Belvoir to family and friends. Belvoir Dundee, Ten out of Ten to you, for being efficient, professional, and taking the time to listen and acting upon my desperate situation. Keep up the Great job! Shame to pavilion!

Fridah · 2 January 2019

★★★★★ 5/5

Google

My wife has been using the Dundee office since 2012 and have found the staff to be very helpful with even the small things (beyond their remit) that they needn't help with. If any of our tenants ever had a problem the "girls" would get it fixed without any dramas. We have had an instance where a tenant had left behind debt to British Gas which we were paying until Lucy got on the case. Well done all at Belvoir.

Ian · 2 January 2019

★★★★★ 5/5

Google

I left Dundee around 14 years ago at which point I handed my property over to the very capable team at Belvoir Lettings. They have been excellent and I trust them implicitly. The current tenants have been in the property for 6 years and have no intention of moving. The property is “fully managed” and despite being away with work a lot and not easily contactable I know that if something goes wrong it will be dealt with swiftly and professionally. Due to their location, other agents look after my other properties - they don’t come close to Belvoir Dundee. Thank you!

Martin · 2 January 2019

★★★★★ 5/5

Google

Recently had dealings with BELVOIR Dundee office, asked for them to source a new tenant for our flat.They managed to arrange all work such as decorating,electrical work plus additional legally required jobs ,find / move in my New tenant all in 8 weeks.Very good taking into account the work that had to be done.I had cause to speak with at least 5 staff members,all giving great service,very polite and professional.Top marks to the BELVOIR team, A BIG THANK YOU. John & Trish Nurse

John · 2 January 2018

★★★★★ 1/5

Google

Extremely disappointed with them as an agency. We just moved out but lived with 2 bad leaks in a one-bedroom flat for almost 5 months without any move on it whatsoever. Scaffolding was put up in the last week (obviously to make new tenants believe this would get fixed even though nobody ever did anything on there while we were still in the flat). Furthermore, they then had the audacity to take quite a large sum out of our security deposit for 'cleaning' when we left the flat in a much better condition that we found it in (or the previous flat we rented with them for that matter). We had to spend days cleaning on either end of our tenancy, live with a flat that was not water tight/safe, had the landlord come in to do 'have a look at the attic' that lasted over an hour during our day off- and still pay close to £100? Would not recommend them to anybody wanting to rent in Dundee.

Joe · 2 January 2017

★★★★★ 1/5

Google

Absolutely awful. Their head of office (I was incorrect here: Kerry was responsible for speaking over me and actually hanging up at one point too) is one of the rudest human beings and also completely lacking in empathy, absolutely shocked that they have the nerve to speak over customers whom are paying a good couple hundred pounds when on the phone to them, never mind the inconsistency with their staff and general etiquette. Just another Letting Agent there with the sole existence of skimming money they don't deserve. My property was also not cleaned for me moving in, nor have they sorted the electricity utility like we agreed to let them do when we signed up. 27/4/2015: If you want a letting agent that you literally can't hold accountable because none of their staff other than one or two have truthful, definitive answers to your queries, then these are your folk! They'll usually ignore issues that you raise with them on the phone too, as if they were never even discussed. Was charged 60 quid for cleaning when the only thing they provided evidence for of any form of 'dirt' was some particles in the fridge. Hilariously enough, my family properly gutted the property and we washed all the walls asiding the ones in the hallway, along with steammopping the floor. Definitely in it for the easy deductions! I was also hilariously charged another thirty to 'repaint' from a small single-lined spillage on a hallway wall, the same hallway wall which has been badly replastered and painted over. Just happy to have most of my money back at this point! Mr. Horan, if you happen to read this again: I had no disagreements with that particular predicament, but a 'cleaners invoice' doesn't prove you cleaned the property and made sure the job was done correctly, infact, had you done so, I wouldn't of found a childs yoda toy amongst other numerous crap beneath the couch, and the bunkers in the kitchen wouldn't have been covered in grime. The extractor fan in the bathroom was also caked in dust upon taking up vacancy, along with over half of the lights being blown, which was the only thing that was ever dealt with. Being told by one person during one month that replacing a tenant would be fine, to being told the exact opposite next month is what created this. You legitimately dicked me over, and I'm technically without a home of my own at the moment and have been in this scenario for a month. Even my co-tenant who was barely around is particularly unimpressed with all of this, and she's a far more reasonable person than I'll ever be. Also, taking snide jabs at paying customers is petty. I suggest you adopt a better standard of professionalism, because god forbid the day when property devalues and you need to learn to act with some decency and respect. Also, just like other people have complained here before, you got us moved in about a month too late as well. Not a very punctual, well-organized agency you've got going here. I asked for a copy of the cleaners invoice on Thursday, it is now Monday morning, I even called again on Friday to remind you guys!

Conor · 3 January 2016

★★★★★ 2/5

Google

Since it is my first time moving to UK, I am not sure if this is normal or not. But I myself found it hard to accept it is a normal thing. I went to see the property at Oct 20, I think the neighborhood is not so bad and I really need an address in Dundee to get my bank account to sort out and to get paid. And in the ad: It said that the property is available from Oct 30 and with a minimum length of 6 months. It seems fit my need very well. So I paid the holding deposit at Oct 24 and they got my reference sorted out at Oct 27. Since they said the room is available from Oct 30 in the ad, I naturally hope to move in before that or maybe a day or two later. But they said the room is available means *the room is available for them to inspect from Oct 30*, it usually takes around two weeks to move in any property. I am then basically inquire for update information on the room every a day or two, since I am staying in a breakfast and bed places where I paid around 30 pounds for staying there for a day. So here I am sitting here typing at Nov 12 and still don't know what exactly the move in date for me is. I thought about complaining, but the website of belvior said basically I need to complain to the local office, which I don't think it works at all. So this is my experience with them so far. Technically they are not doing something wrong, but it just that they don't seem honest to what they said in the ad for me. And I found my experience with them quite unsatisfiable. A final update: I just withdraw my holding deposit and start to seek another flat again. Peng Fu

Frank · 3 January 2015

★★★★★ 4/5

Google

Its was such a good experience with belvoir we wanted a emergency flat and they just find us with in 2 days in affordable price and the staffs were so much friendly thankyouuu everyone .🫶🏼 …

Deeya · 26 August 2025

★★★★★ 5/5

Google

I recently had my house in Dundee sold via Belvoir and the entire process has been excellent from start to finish. I highly recommend Luca, who is always ready to help and trouble shoot in every circumstance. A five star rating!!

Ang · 2 July 2025

★★★★★ 5/5

Google

I have been renting out a small flat in Dundee for well over 10 years through a very effective team in Belvoir. Over that period, the team has impressed me consistently with the alacrity with which they informed me of the need for repairs or replacement items, and the speed with which action was taken. When visiting the flat recently I was well pleased to find the flat in excellent nick (or was that Nick).

Stuart · 2 January 2019

★★★★★ 5/5

Google

Aimi and her whole team have been a huge help in organising the rental of our property. From the initial contact they have dealt efficiently with all aspects - assessing the rental value, arranging all the necessary compliance checks, showing the flat to prospective tenants, carrying out referencing and putting the tenancy agreement in place. Throughout the process they have always been available to answer any queries that we have had and have made the whole experience stress-free. Look no further than Belvoir for excellent service!!

Fraser · 5 September 2025

★★★★★ 5/5

Google

I can’t thank or recommend the team at Belvoir highly enough. As a tenant for over five years, any issues I had (which was rarely) were resolved instantly and the staff were always very friendly, helpful and professional. From the start of my tenancy to the end, Aimi, Luca and Lesley looked out for my needs and provided a fantastic service. Belvoir made me feel like the property could be my own and it was a pleasure to be tenant with them.

Ross · 5 September 2025

★★★★★ 5/5

View Agents

End of Tenance Review - 4A South Victoria Dock Road

I can’t thank or recommend the team at Belvoir highly enough. As a tenant for over five years, any issues I had (which was rarely) were resolved instantly and the staff were always very friendly, helpful and professional. From the start of my tenancy to the end, Aimi, Luca and Lesley looked out for my needs and provided a fantastic service. Belvoir made me feel like the property could be my own and it was a pleasure to be tenant with them.

Ross · 27 August 2025

★★★★★ 5/5

Direct reviews

Everyone at Belvoir provided me with a top, incredibly friendly and professional service in helping me find new accommodation. Aimi, Luca and Lesley were all very helpful and supportive if I had any questions with my tenancy or about the property itself. I would highly recommend anyone looking for a new property to go through Belvoir as you will not be disappointed with the amazing customer service and simplicity of the process.

Jack · 13 December 2023