Belvoir Dundee reviews

★★★★★ 1/5

Google

Absolutely horrible experience with these unprofesssional agents. I was scheduled for a viewing for an apartment with them and they cancelled citing unfinished works being done on the apartment 30 mins before the viewing. I thought it sounded a bit fishy but I was still gave them the benefit of the doubt. I recheduled a viewing with them 2 days later for 10:15am. I got to the appointment at 10:05. At 10:10am I got a call from the agent that he would be running late. After 30 mins I tried calling the agent again and it went straight to voicemail. I then tried calling their main office and was told that the agent had already cancelled the appointment! I should have listened to the earlier review of them citing the same unprofessional behaviour. Do not waste your time with them, they clearly do not value your time!!

Zen · 1 January 2023

★★★★★ 1/5

Google

Went for a viewing booked with this company, turned up early and after waiting 15 minutes beyond the scheduled time, called them up only to be met with a clueless person saying they've never had a booking on record for this time. They said I could try to wait around for over an hour and maybe catch someone else they were sending on someone else's viewing. I wouldn't have had the address to turn up at without validation emails of the booking they sent me 🙄 EDIT: As of today, the regional manager called me up out of the blue to excuse their company by saying I must be mistaken as Belvoir would never do such a thing. Incompetent liars. AVOID

James · 1 January 2023

★★★★★ 5/5

Google

I am really happy with the great customer service received from Belvoir. Thank you to Aimi Lewis who came out to see the property and dealt with the issues very quickly. Highly recommend this company for the services they have provided my girls.

Zayn · 29 April 2024

★★★★★ 5/5

Google

I was recently given a viewing of a property by Luca. Although it wasn’t for me, I was impressed by his knowledge of the market area and how informative he was on all of my question’s. Easy to arrange, showed up on time and kept it professional and concise. I’d advise anyone who’s in the market towards him.

Mitchell · 1 August 2025

★★★★★ 5/5

Google

Excellent highly professional service. Prompt and clear communications. I could not have asked for better support from the Belvoir team in Dundee and especially Lesley and Chris.

Delia · 1 January 2023

★★★★★ 4/5

Google

Although my interaction with Belvoir Lettings has been for a few months, I find them courteous, professional and responsive to my needs. They have the potential to reshape the business of residential letting. I see them doing that already.They are indeed delivering value, and I am a beneficiary.

Mendos · 2 January 2017

★★★★★ 5/5

Google

We've been working with Nick for nearly five years now and he runs three flats for us. And having had professional relationships in parallel with several other lettings agencies in Dundee and elsewhere (and, frankly, having had to sack more than one of them for various sins that Nick would never commit), it's clear from our extensive experience that Belvoir is by some margin the best and most reliable with which to work. Mainly, I suspect, this is because, under the Belvoir model, the owner is hands-on and present, with Nick closely involved in the day-to-day activity, overseeing what happens and creating a helpful and constructive atmosphere in the business. A happy and efficient office of the kind that he has created also seems to be more likely to retain its staff over time which in turn means that clients and tenants can build and maintain good long-term relationships: to be honest, at certain other lettings agencies the constant turnover in personnel gets really frustrating and means continually having to try to establish a rapport with new people. So, would I recommend Belvoir Dundee? Absolutely.

David · 3 January 2015

★★★★★ 1/5

allAgents

Where do I begin! The flat we

Where do I begin! The flat we rented from Belvoir was in an unclean condition when we arrived last August and we have just been charged a £130 cleaning fee for dirt, the vast majority of which was already there to begin with. All we could take responsibility for was one piece of food on the hob that you would need a microscope to see. We were nonetheless blamed for a mouldy shower curtain (there when we moved in) and dirty carpets (filthy when we moved in). Belvoir never respond to your needs. On three separate occasions we asked for a new hoover in order to try and lift the dirt on the carpets and we never received one. The hoover we were working with was the size of a lunchbox with no attachment and after three hours of cleaning we simply gave up. Thanks to this effort we received a £130 cleaning fee. Belvoir are a complete disgrace. I have never in my life been refused any amount of my deposit back, and it is ridiculous that after three straight days of cleaning my flatmate and I are out £130. Having read other reviews, and remembering the state of the flat when I moved in, I highly doubt that any of that £130 will be used to improve the quality of the flat. If this wasn't enough, the viewings were conducted by a very rude member of staff who talks to you like you are five years old, and the inspection prior to moving out was conducted by one of the most patronising and obnoxious women I have ever had the misfortune to meet. People of Dundee, listen to me! Stay well away from Belvoir Lettings Dundee! Their properties are old, filthy and falling apart, their staff are very unpleasant to deal with, and they will do absolutely anything to avoid giving you back your deposit in full.

Baird112 · 19 June 2014

★★★★★ 1/5

Google

I had a shockingly unprofessional and impersonal service by this company. After I was reassured that I will get the flat I was interested in they sent me the application form which I filled out and emailed the next day. They said that it took 1-2 weeks to be processed. So I waited for about 10 days and since I have not heard from them I called the office. The woman I talked to told me that perhaps they are still considering my application. Two days after that I sent an email and they replied the next day that they didn't receive my application. I called immediately only to hear that someone else rented the place already. The woman on the phone was very rude and in a hurry to hang up after I started asking questions. No apology, nothing. They put me through so much stress since I was in the process of starting my new job and also I made my travel arrangements. It was a very unpleasant, impersonal and incompetent service. They do not care about their clients. The best is to be avoided by all costs. I regret trusting them enough to allow myself to get involved with them. Thank you for your reply Nick. Well, I guess it was technology's fault. I hope it is fixed now for the future clients. Regards, Mariana

Mar · 30 April 2022

★★★★★ 2/5

Google

Found generally that Belvoir Dundee are more interested in the Landlord and their fees than the experience of the tenant. You are best to phone if you want something done, as the staff go off on annual leave and do not include an out of office message. Found check-out experience particularly unhelpful. There was only one member of staff who apparently knew about this and no-one to cover - even the director apparently couldn't help with this! There was no rush to give back my deposit and when I queried this I was informed that "legally they had 28 days" to return the deposit. I am still (more than 28 days) waiting on rent back that was overpaid. This is now being resolved, but I have been contacting them on and off for more than a month now. There is a large deposit to pay and deductions are made easily, e.g. £22.50 minimum cleaning charge. Kerry Forbes however was generally helpful and always responded to any queries promptly. The fridge/freezer included with the property broke down and Kerry arranged a quick new replacement for it.

Claire · 3 January 2014

★★★★★ 1/5

allAgents

[[EDIT ORIGINAL START]] Nick

[[EDIT ORIGINAL START]] Nick is very rude and lacks any kind of people skills. Responds very poorly to tenants standing up for themselves-everyone I know says they are absolutely bloody useless and I'd have to agree with them. Be warned-they are ruthless and treat you like they are somehow doing you a a favour by renting you a property. Someone needs to remind them that they are just glorified housekeepers. [[EDIT ORIGINAL END]] Some of them are very rude and lack any kind of people skills. Responds very poorly to tenants standing up for themselves-everyone I know says they are absolutely useless and I'd have to agree with them. Be warned-they are ruthless and treat you like they are somehow doing you a a favour by renting you a property. Someone needs to remind them that they are just glorified housekeepers.

User · 24 May 2010

★★★★★ 5/5

Google

I've recently started renting a flat from Belvoir and my experience has been outstanding so far. The Belvoir team have been incredibly professional and welcoming from setting up a flat viewing to making my move-in as seamless as possible. The flat itself was in great condition when I moved in and its clear to me that Belvoir takes great pride in providing their tenants with the best properties and experience possible. The communication I've had with them has been amazing too. They have been quick to respond to any questions that I had and were very supportive throughout the entire process. I feel that they genuinely care about providing great customer service in this regard. I would definitely recommend Belvoir to anyone looking for a great rental experience. Their dedication to tenant satisfaction is clear in every interaction I've shared with them and I couldn't be happier with my own experience so far.

Angus · 25 August 2024

★★★★★ 5/5

Google

We enjoyed our 4 yrs stay,thank you Thanks for making us comfortable through your fast action to providing maintain services ,it was good experiences,

Sinita · 1 January 2023

★★★★★ 1/5

Google

Very bad letting agency they bully pregnant women and try to intimidate them and blame them for damaged faulty equipment in there house. Very rude on the phone harass you on emails even though I have a solicitor involved. Don’t fix anything! Rent money goes missing all the time. Try to evict tenants on illegal basis. Would never recommend them to anyone after SLG staff took over it’s all went down hill!

Samantha · 1 January 2023

★★★★★ 3/5

Google

Called to view a flat and was told I would receive a call back, got nothing. Called the next day and was given a viewing the next day. The man who shown me the properties was so friendly and polite. This is where the positives are. Immediately after viewing the property, I called and said I wanted to take it. I was told I would be emailed an application. I received nothing. Called the next day and informed them of this, I was then told sorry, it will be sent asap. Again, I received nothing. The following day I called and was told the property hadn't been taken yet, but when I checked their website it was gone. I was very disappointed with this. I wish they could have just told me the property was taken instead of wasting my time waiting for nothing for about 4 days Again, the gentleman showing the property was very nice. The service of whoever is working behind the desk is where the service is disappointing.

Connor · 1 January 2022

★★★★★ 1/5

Google

I personally scheduled two viewings with Belvoir, and no one showed up both times! I waited outside in the cold for an hour and a half both times, as I received no call or email about any cancellation. When I would call to see where the agent was, no one would pick up. Needless to say that the first time they apologized but the second one I was completely ghosted! The flat we wanted to rent was not leased for months after our inquiry, wonder if the landlord would want to hear about that...

M · 1 January 2022

★★★★★ 1/5

allAgents

I organised a flat viewing

I organised a flat viewing with the Dundee branch, they couldn't even be bothered to show up for the appointment, nor pick up the phone. I've left them a phone message and sent an email, so far no apologies or response. They clearly don't care, this was my third interaction with this company and will be my last, somehow they managed to make each experience worse and more difficult.

Kurt · 1 December 2020

★★★★★ 1/5

allAgents

"I organised a flat viewing..."

I organised a flat viewing with the Dundee branch, they couldn't even be bothered to show up for the appointment, nor pick up the phone. I've left them a phone message and sent an email, so far no apologies or response. They clearly don't care, this was my third interaction with this company and will be my last, somehow they managed to make each experience worse and more difficult.

Kurt · 1 December 2020

★★★★★ 1/5

allAgents

I used Belvoir for nearly 20

I used Belvoir for nearly 20 years. The original company was good but they were taken over a couple of years ago and the new owners don't seem to care about either landlords or tenants. They are dishonest as well as inefficient. I took them to the First Tier Tribunal for breaking the Letting Agents charter. I was awarded a sum of money to cover what they had cost me but they haven't paid it so I will now proceed to take further legal action. As others have said, I was made quite ill by having to fight them and have now sold my property rather than re-let it.

Melody · 26 June 2024

★★★★★ 1/5

allAgents

"I used Belvoir for nearly 20..."

I used Belvoir for nearly 20 years. The original company was good but they were taken over a couple of years ago and the new owners don't seem to care about either landlords or tenants. They are dishonest as well as inefficient. I took them to the First Tier Tribunal for breaking the Letting Agents charter. I was awarded a sum of money to cover what they had cost me but they haven't paid it so I will now proceed to take further legal action. As others have said, I was made quite ill by having to fight them and have now sold my property rather than re-let it.

Former · 26 June 2024

★★★★★ 5/5

Direct reviews

I have rented two properties from Belvoir and found the company to be exceptionally professional and efficient. The properties were of a high standard of cleanliness and furnishings. Maintenance issues were dealt with promptly and I found all members of staff to be friendly and helpful. I highly recommend to anyone looking for a rental property in Dundee.

Cara · 16 March 2022

★★★★★ 5/5

Google

Amazing team at Belvoir. They were helpful and kept me informed every step of the way. They made sure they found the right place for me. I needed a place that required many boxes to be ticked off and they found it.

Lionel · 12 September 2025

★★★★★ 5/5

Google

Aimi and Lesley were very kind and helpful. I would recommend anyone seeking flat to give them a visit

Abdul · 7 October 2024

★★★★★ 1/5

Google

I have been trying to contact them this week regarding water leaking from our bath and causing water damage to the carpet in the hallway. I have raised it twice through fix flo, phoned multiple times (no answer) and left 3 voicemails. This is ridiculous considering our other shower is out of action due to the same problem (except water leaking though into our kitchen ceiling) I have been renting this flat for over 6 years and kept the flat in excellent condition. I have also been more than understanding through ongoing issues with the bathroom over 4 years. Total disrespect on their end. I will take this higher if I have to

Susan · 5 February 2024