Dixons Estate Agents Halesowen Sales reviews in Dudley

★★★★★ 1/5

Trustpilot

Dixons are one of the worst estate…

Dixons are one of the worst estate agents going. Nobody ever seems to know what they’re doing and pass you from person to person. Everyone is miserable and unfriendly. Extremely difficult to reach all of the time. Had a survey booked in... they didn’t even bother to show up. Contacted them, they had no real reason, said they’d call back, never did. Was also interested in purchasing a property which was a disaster. Couldn’t get hold of anyone. Nobody got back. Went in, again nobody had a clue what they were doing, passed from one clueless employee to the other... all of which were miserable and clearly didn’t want to be there. Avoid at all costs. Unprofessional, poor communications and frankly a shambles.

Rrrr · 13 July 2020

★★★★★ 5/5

Google

This is the second time we have used Dixons for buying and selling our homes. Service and communication were brilliant. They took us by the hand by step by step for the sale of our house and kept things moving along nicely. Their after sales care was second to none. Would highly recommend.

Alison · 11 November 2017

★★★★★ 5/5

Google

Had nothing but great experiences with this agent. Especially with Sharon from the Property Maintenance team, always on the end of the phone to resolve any issue I have, quickly. Would highly recommend.

Ajay · 10 November 2022

★★★★★ 5/5

Google

Josh and Mark have been brilliant, they got my property rented out efficiently.

Hamidah · 13 April 2024

★★★★★ 5/5

Google

Josh and Mark very welcoming and helpful would highly recommend them both.

Niamh · 13 April 2024

★★★★★ 1/5

Trustpilot

Chased for money 14 months after vacating

I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.

Will · 19 June 2019

★★★★★ 1/5

Trustpilot

I currently rent with Dixons (hopefully…

I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.

Yassemin · 14 June 2019

★★★★★ 5/5

Google

Great level of service!!! We were regularly informed of developments throughout the whole sales process. The staff at the branch were also very friendly and approachable. I would highly recommend Dixon's for selling your property.

Tom · 11 November 2016

★★★★★ 5/5

Google

I cannot fault Matt, Kerry and the Team at Halesowen, they are super efficient and amazing. I find they are friendly, knowledgeable have the time to explain things and advise of options etc. Will definitely recommend Dixons to everyone.

Lyn · 10 November 2021

★★★★★ 5/5

Google

We had the pleasure of dealing with Kerrie and Matt throughout our purchase process. I really can't recommend Dixons enough, the service and communication has been amazing from start to finish.

Sarah · 10 November 2022

★★★★★ 5/5

Trustpilot

I was Viewed a property by Miss Amelia…

I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.

DEAN · 29 March 2024

★★★★★ 5/5

Google

Charlie helped me find my new home with ease and confidence. Really happy with my experience

Adam · 10 May 2025

★★★★★ 5/5

Google

Josh and Mark provided an excellent service, would highly recommend

Rebecca · 13 April 2024

★★★★★ 1/5

Trustpilot

Gone down hill have been a landlord…

Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them

Susan · 5 March 2020

★★★★★ 1/5

Trustpilot

Refund

The worse estate agents to deal with

Anj · 13 August 2025

★★★★★ 5/5

Google

Dixons Estate agents (halesowen) worked hard for us to help us in selling our home including arranging and carrying viewings on our behalf while we were in the process of selling the property they were proactivley looking and canvassing for properties that we were after. After speaking to sellers of properties we were viewing it became evermore so apparent that other estate agents were not actively helping them even down to not even being there to carry out viewings, some never even contacted us for feedback on properties we viewed (we seen some disheartened sellers). We advised everyone to sell through Dixions as they are proactive and the proof is evident. Also on the plus side they have an outstanding mortgage adviser Baljit Bajway hidden away upstairs who has arranged our mortgage and remortgage ever since we were home owners saves you a fortune ever time you talk to him outstanding at his job. Over the moon with the staff in that building.

Dale · 11 November 2016

★★★★★ 5/5

Google

Excellent service from Kirsty, Matthew and Alison in the sale of my property. From start to finish they were very professional and kept me informed at all times of any new developments that arose. The marketing of the property was exceptional and got people through the door constantly until a buyer was found. The whole process took less than 6 months, from the offer date to completion. Thank you guys you really took the stress off me and I would definitely recommend Dixons of Halesowen to other sellers.

Pat · 11 November 2016

★★★★★ 5/5

Google

The estate agent who contacted me (Auwais Raza) was very helpful. Thank you so much!

Estelle · 10 November 2023

★★★★★ 1/5

Trustpilot

I had a viewing but .....

I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....

Bahman · 23 March 2022

★★★★★ 5/5

Google

Edit. I have deleted my previous review. After contacting Bal again in the summer, he has been amazing at sorting out a re-mortgage for me and hopefully all will complete next week. Thank you very much Bal.

Vicky · 10 November 2020

★★★★★ 1/5

Trustpilot

Not a trusted letting agency

Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.

Peter · 14 October 2021

★★★★★ 5/5

Google

Brilliant service,⭐️⭐️⭐️⭐️⭐️ would highly recommend to everyone, Kieran got me a tennant for my rental property alot quicker than expected and sorted all the paperwork out for me. Use these guys😎👍PositiveProfessionalism

James · 10 November 2021

★★★★★ 5/5

Trustpilot

Tracy and Hayley at Dixons Willenhall…

Tracy and Hayley at Dixons Willenhall are brilliant.

Craig · 30 May 2025

★★★★★ 1/5

Trustpilot

Absolutely unprofessional

Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?

Saphire · 8 October 2020