5/5
Cannot fault them through the whole process of buying a house. The level of service, friendliness and competency was really outstanding. Extra thank you to Chloe and Niamh!

Trusted Agent profile Β· Droitwich Spa Β· Worcestershire
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748 reviews across 3 platforms
226 Worcester Road, Droitwich Spa, Worcestershire, WR9 8AY
Part of Nicol & Co, see every office.
Nicol & Co's office in Droitwich Spa, Worcestershire, at 226 Worcester Road, is rated 4.9 out of 5 across 748 reviews on three platforms, including 443 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Nicol & Co won in 2026.
443
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This office
208
Reviews on Facebook
Business-wide
97
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ...Read all 29 from sellers
The viewing was great! Everything that we wanted from the flat and from the agent. We were allowed a very healthy amount of time in the property to view it all ...Read all 20 from buyers
I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ...Read all 10 from landlords
I needed to source accommodation for a new colleague at very short notice. Having been let down by one agent, I turned to Nicol & Co and received a brilliant ...Read all 16 from tenants
Our company You wonβt find a group of people more in love with Worcestershire than the ladies and gents at Nicol & Co. This beautiful county has everything. Fantastic connections by road and rail, outstanding schools great local sporting venues, culture and entertainment set amongst rolling hills, stunning panoramas and loveable, quaint towns and villages aplenty. We live here, we love here, and every member of our team wants to help you do the same. Matt Nicol established Nicol & Co. Estate Agents in 2009 as a one-man band operating from a small office in Droitwich Spa. His vision was to change the way estate agency was done in Worcestershire; bringing integrity and transparency to an industry that people made jokes about. He is still dedicated to providing the most remarkable service.
The Trusted Agent 2026 results for Nicol & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Droitwich Spa office, from every platform, shown as written. First names only.
5/5
Cannot fault them through the whole process of buying a house. The level of service, friendliness and competency was really outstanding. Extra thank you to Chloe and Niamh!
5/5
Great support from start to finish from the whole team, very reactive and always at hand to talk to. Lived up to their fantastic reputation
Hi Tom, thank you for your 5* review of our Droitwich team. It's great to hear you had great support from start to finish from the whole team, that they were very reactive and always available to talk to. We're very pleased we lived up to our fantastic reputation too! Wishing you all the best.
5/5
Excellent Estate Agents. Highly recommend them. Excellent communication. Always updating . Sold within a week. Fabulous team . I would definitely use again. Thank you Nicols. π€© β¦
Hi Joanne, thank you for your amazing 5* review of our Droitwich team and your high recommendation. Providing excellent communication and a high level of service is our top priority. We look forward to assisting you again in the future!
5/5
Although weβve not purchased a property through Nicol & Co we can honestly say they have been amazing with keeping us informed on new properties coming on the market. A special thank you to Mia Fletcher who has been so lovely.
Hi Lorraine, thank you for your 5* review and kind comments. We're really pleased Mia and the team are proactively helping you in your property search.
5/5
Your staff have made the whole sales experience much less daunting than I was expecting. Particular mention to Leanne Fletcher and Matt Bennett during the conveyancing period for their efficiency in communicating with all parties and keeping me updated as to the progress of the sale. Very happy to recommend Nicol and Co to anyone selling a property
Thank you for your lovely feedback, we always look to making the process as easy as possible and we are glad that you were able to experience this so positively.
5/5
Sale & Purchase
We have just sold & purchased through Nicol & Co John Powell mostly dealt with both (although we appreciate their is a team at Nicol&Co that work in perfect harmony) Can we just say John was brilliant, we think we have tested his patience once or twice but he is calm, very professional, and gets deals over the line
Hi Andrew, We really appreciate you taking the time to write this review. Best wishes
5/5
I have nothing but praise for the team at Nicol and Co, Iβm reluctant to single anyone out as everyone I had contact with was polite and efficient but Chloe particularly so,i From the beginning to the end of my dealings with them they have been excellent Very pro- active and regularly keeping me updated with matters and answering any queries I had promptly
Hi Anne, thank you for your amazing 5* review of our Droitwich team. We are delighted to hear that you had such a positive experienceand it's wonderful to know that the entire team at Droitwich, especially Chloe, provided you with excellent service. We strive to be proactive and keep our clients well-informed, and it's very pleasing to hear that we met your expectations. The team are always happy to help!
5/5
We sold and purchased through Nicol & Co towards the end of 2021 and the team in the Droitwich office worked so hard, particularly Coral. They are a very proactive estate agent, they do not sit around waiting for things to happen and kept us in the loop throughout the process. We would recommend Nicol & Co to anyone selling in the area and we wouldnβt hesitate to use them as our agent again in the future.
5/5
When your little oneβs early vocabulary suddenly involves βHi Hannahβ- you know youβre getting lots of update phone calls, which is never a bad thing when trying to sell, locate or buy a house in a fast paced market. The Malvern office were so proactive. Erica and Charlotte sold our property and actively sourced our next, Hannah kept our chain progressing, heard our worries and spoke to us every few days (as well speaking to our buyer/seller and solicitors), and Simon went the extra mile to help our completion. Nicol and Co are doing things differently, and for us this worked brilliantly. The phone was always answered, we sold quickly, and our chain stayed on track and went through at a fast pace. The ready to sell service meant we had almost everything to hand for Conveyancing, and post completion care has been great.We definitely recommend Nicol and Co Malvern. Everything is well thought out from an experienced team, and tailored to your needs. We are very glad they could take some of the strain for us. Thank you.
5/5
I just wanted to say a huge THANK YOU to Leanne for the exceptionally hard work she has put into ensuring everything was in place in readiness for exchange of contracts today. Leanne has worked her socks off staying in close contact with everyone in the chain. She has cajoled, chivvied, charmed and calmed. When things were fraught and builders were threatening to pull the plug, Leanneβs professionalism won the day and in spite of the difficult solicitors higher up the chain, we finally exchanged contracts today.Anyone know any removal forms with availability next Wednesday? Leanne, thank you so much. Donβt come too close as I might just hug you.
5/5
My wife and I asked several local estate agents to value our house, including Nicol & Co. We chose Nicol & Co. because we sensed a higher level of motivation and friendliness compared to the other companies. They valued our house accurately, achieving the full asking price. The transaction was then handled by one of their sales progressors, (Jessica). Our transaction turned into a nightmare because our buyer used probably the best known cut-price online estate agents, who in due course appointed the worst imaginable solicitors. Their solicitors did not even acknowledge multiple communications from Jessica (or our solicitor), let alone action them! Jessica provided regular updates to us and to the other parties involved in the transaction. When it became apparent that the transaction was in grave danger of collapsing, Jessica escalated the matter to her sales manager (Coralie Walrond) Coral made an incredible effort to keep the transaction alive. She spent hours every day chasing the solicitors that were causing all the problems. During this period, she kept us updated every day by both phone and email. She also liaised closely with the other parties, keeping them onboard. If it were not for her determination and considerable experience we have no doubt that it would have collapsed. Eventually this paid off and the transaction was successfully completed. My wife and I give Nicol & Co. our strongest possible recommendation. They always answered their phone promptly and responded to our emails. They demonstrated incredible determination and competence to achieve a successful outcome. They also stood out for their friendly and supportive attitude throughout. We appointed them rather than another local agent primarily because we sensed a higher degree of motivation and friendliness. When the going got tough, our assessment proved to be accurate. This experience has also demonstrated the risks associated with instructing an online cut, price estate agent, and vindicates our decision to appoint Nicol & Co.PositiveResponsiveness, Quality, Professionalism, Value
5/5
All of the team at Droitwich were fabulous and made the selling of my house run very smoothly indeed. I was particularly impressed with Jess and Odette who are the sales progressors at Droitwich. They were always there to answer any questions that I had and I felt completely confident in their abilities. They kept in regular contact with me and nothing was too much for them. They reassured me every step of the way and I would definitely use Nicol again to buy or sell a house in the future. Well done the Droitwich Team and thank you so much for everything.PositiveProfessionalism
5/5
Everyone that we have had contact with at Nicol & Co have been warm, friendly and nothing is too much effort. We have now had an offer accepted on a house that unfortunately isnβt with Nicol and Co but not through the want of trying. Weβd like to give a big shout out to Dan Westwood who totally restores our faith in Estate Agents and made us feel secure again in buying our first home. Heβs been unbelievably supportive, regular phone calls, supported us in a bidding war and answered every question you can possibly think of. He truly is a credit to this fantastic company. Thanks once again Dan, we definitely owe you that pint!PositiveResponsiveness, Professionalism
5/5
Nicol and Co sold our house within a week of being on the market. We were very impressed with the professional service that we received from the whole team from start to finish. Coral went above and beyond in not only making the sale of our house run smoothly but also helped with the search for our next house. Nothing felt like too much trouble and we would highly recommend them to anyone thinking of selling their property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Rachel and the team at Nicol and Co went above and beyond to secure a recent purchase. They were proactive in their approach and called back when they said they would - would definetly purchase from them again
Hi Amber Support Services, thank you for your 5* review and fantastic comments. We're really pleased the team at Droitwich and specifically Rachael went above and beyond and were proactive throughout to help you out.
2/5
We received a valuation from Nicol & Co which was Β£125k less than an alternative agent. We personally felt they're far too focused on how accurate they were at achieving a sell price, rather than how much they would help us achieve the very best sell price. Admittedly we have a slightly unique house, but we decided to sell it ourselves, and did so over 1 weekend and were significantly better off for it. We have passed our comments directly to Nicol about this. There were lots of follow up phone calls, the office appears very efficient / pro-active.
5/5
Iβm registered with a number of estate agents to buy another property. Nicol & Co are by far the standout agent on every level. Quality of staff and quality of all their proactive communication is really impressive. The only issue I have is that they donβt cover the area where we are selling as my own estate agent has been absolutely silent/absent / useless! If youβre looking at selling and theyβre in your area, then you wonβt find a better agent! Highly recommend
Hi Cathy, thank you for your 5* review and your fantastic comments. it's great to hear that the team were proactive in their communication and provided a high level of service throughout. Thank you for your high recommendation!
5/5
Everyone that we have had contact with at Nicol & Co have been warm, friendly and nothing is too much effort. We have now had an offer accepted on a house that unfortunately isnβt with Nicol and Co but not through the want of trying. Weβd like to give a big shout out to Dan Westwood who totally restores our faith in Estate Agents and made us feel secure again in buying our first home. Heβs been unbelievably supportive, regular phone calls, supported us in a bidding war and answered every question you can possibly think of. He truly is a credit to this fantastic company. Thanks once again Dan, we definitely owe you that pint!
5/5
My wife and I asked several local estate agents to value our house, including Nicol & Co. We chose Nicol & Co. because we sensed a higher level of motivation and friendliness compared to the other companies. They valued our house accurately, achieving the full asking price. The transaction was then handled by one of their sales progressors, (Jessica). Our transaction turned into a nightmare because our buyer used probably the best known cut-price online estate agents, who in due course appointed the worst imaginable solicitors. Their solicitors did not even acknowledge multiple communications from Jessica (or our solicitor), let alone action them! Jessica provided regular updates to us and to the other parties involved in the transaction. When it became apparent that the transaction was in grave danger of collapsing, Jessica escalated the matter to her sales manager (Coralie Walrond) Coral made an incredible effort to keep the transaction alive. She spent hours every day chasing the solicitors that were causing all the problems. During this period, she kept us updated every day by both phone and email. She also liaised closely with the other parties, keeping them onboard. If it were not for her determination and considerable experience we have no doubt that it would have collapsed. Eventually this paid off and the transaction was successfully completed. My wife and I give Nicol & Co. our strongest possible recommendation. They always answered their phone promptly and responded to our emails. They demonstrated incredible determination and competence to achieve a successful outcome. They also stood out for their friendly and supportive attitude throughout. We appointed them rather than another local agent primarily because we sensed a higher degree of motivation and friendliness. When the going got tough, our assessment proved to be accurate. This experience has also demonstrated the risks associated with instructing an online cut, price estate agent, and vindicates our decision to appoint Nicol & Co.
5/5
Recently moved into my new house after selling and buying through Nicols in Droitwich. I was doing it on my own and they made the whole process so easy and worry free. From the initial valuation process with Karen, to the viewings through Covid that were managed perfectly, Georgi was so lovely. The feedback after every viewing was prompt through to finally accepting an offer and offering on my new house was managed wonderfully by Dan and Coral. They were so friendly and helpful and went out of their way to help me.The sales progress was handled by Jess who again I canβt thank enough. Again she was so friendly, updated me regularly and again went above and beyond to ensure a completion.Apologies if Iβve missed anyone out but 5 star service and would thoroughly recommend this estate agent. Thank you
5/5
Recently moved into my new house after selling and buying through Nicols in Droitwich. I was doing it on my own and they made the whole process so easy and worry free. From the initial valuation process with Karen, to the viewings through Covid that were managed perfectly, Georgi was so lovely. The feedback after every viewing was prompt through to finally accepting an offer and offering on my new house was managed wonderfully by Dan and Coral. They were so friendly and helpful and went out of their way to help me. The sales progress was handled by Jess who again I canβt thank enough. Again she was so friendly, updated me regularly and again went above and beyond to ensure a completion. Apologies if Iβve missed anyone out but 5 star service and would thoroughly recommend this estate agent. Thank you π
5/5
Having used nicol & Co in the past they were always our first choice when selling our current house. As expected they were excellent! From start to finish all their teams were efficient, proactive and very professional yet friendly. They are extremely organised and the phone was always answered and calls returned promptly. Everyone I spoke to was in the loop and communication couldnβt have been better. Their sales progression team were exceptional! Would happily pay their fee all day long for this type of service. 5 stars from me!
Hi Laura, thank you for the 5* review and high recommendation. We're really pleased we are your first choice and you've been looked after too and thank you for your amazing comments. Should you need anything we would be more than happy to help!
5/5
My wife and I asked several local estate agents to value our house, including Nicol & Co. We chose Nicol & Co. because we sensed a higher level of motivation and friendliness compared to the other companies.They valued our house accurately, achieving the full asking price. The transaction was then handled by one of their sales progressors, (Jessica). Our transaction turned into a nightmare because our buyer used probably the best known cut-price online estate agents, who in due course appointed the worst imaginable solicitors. Their solicitors did not even acknowledge multiple communications from Jessica (or our solicitor), let alone action them!Jessica provided regular updates to us and to the other parties involved in the transaction. When it became apparent that the transaction was in grave danger of collapsing, Jessica escalated the matter to her sales manager (Coralie Walrond)Coral made an incredible effort to keep the transaction alive. She spent hours every day chasing the solicitors that were causing all the problems. During this period, she kept us updated every day by both phone and email. She also liaised closely with the other parties, keeping them onboard. If it were not for her determination and considerable experience we have no doubt that it would have collapsed. Eventually this paid off and the transaction was successfully completed.My wife and I give Nicol & Co. our strongest possible recommendation. They always answered their phone promptly and responded to our emails. They demonstrated incredible determination and competence to achieve a successful outcome. They also stood out for their friendly and supportive attitude throughout. We appointed them rather than another local agent primarily because we sensed a higher degree of motivation and friendliness. When the going got tough, our assessment proved to be accurate. This experience has also demonstrated the risks associated with instructing an online cut, price estate agent, and vindicates our decision to appoint Nicol & Co.
5/5
Leanne has been amazing, sorted out all the issues posed by other parties and was always polite and patient. As a first time buyer she managed to make the experience alot less stressful that first imagined for me! Would Definately recommend. Also Jon (manager) i think was brilliant also! Great people to deal with!
Wonderful feedback, thank you very much. Leanne and John will be pleased to read this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
29 reviews from sellers, rated 4.9 out of 5 on average. For example, Eirlys wrote: "Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ..."
20 reviews from buyers, rated 4.7 out of 5 on average. For example, TJ wrote: "The viewing was great! Everything that we wanted from the flat and from the agent. We were allowed a very healthy amount of time in the property to view it all ..."
10 reviews from landlords, rated 5.0 out of 5 on average. For example, JULIE wrote: "I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ..."
16 reviews from tenants, rated 4.9 out of 5 on average. For example, Matt wrote: "I needed to source accommodation for a new colleague at very short notice. Having been let down by one agent, I turned to Nicol & Co and received a brilliant ..."
Yes. In The Trusted Agent 2026 awards: Nicol & Co, Droitwich Spa won Platinum; Nicol & Co, Worcester won Platinum; Nicol & Co, Malvern won Gold.