Trusted Agent profile · Downham Market, Norfolk
Verified
★★★★★
167 reviews across 1 platform
16b Bridge Street, Downham Market, Norfolk, PE38 9DH
Part of Abbotts Countrywide, see every office.
Abbotts Countrywide's office in Downham Market, Norfolk, at 16b Bridge Street, is rated 4.7 out of 5 across 167 reviews on 1 platform, including 167 Google reviews rated 4.7.
Every review we hold for the Downham Market office, from every platform, shown as written. First names only.
5/5
GoogleExcellent team at Downham Market. Very efficient and friendly with very good communication.
Thank you so much for your kind words about our team at Downham Market! We pride ourselves on being efficient and friendly, and we're thrilled to hear that our communication was also top-notch. Thanks for choosing us! Kind regards, Lucy, Customer Relations.
5/5
GoogleSam was very polite and helpful
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe purchased our new hone through the team at Abbotts. They were always helpful during the process and never too pushy. Thoroughly recommend!
Thank you for taking the time to leave us your 5* review and recommendation Sean! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleA little bit late writing this as my property completed September last year. Abbotts were fantastic and even rescued the purchase at one stage, they kept up a good level of communication and I never felt as if I was left in the dark with anything. Fantastic experience!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleShe has done it again! Thank you Bryony for your usual efficient, caring service and finding us another excellent tennant. Dave Hynes
Thank you David for the excellent 5* review of your experience with Bryony and our local Abbotts branch. Kind regards, Lucy
5/5
GoogleWe recently bought a bungalow through Abbotts, we had a few hold ups nothing to do with Abbotts but they were extremely helpful and friendly, nothing was too much trouble. They were the only ones that kept us informed of what was going on. We would definitely recommend them.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI spoke to abbotts when looking to sort our mortgage. Steven who booked it was very informative and helped book us the right appointment, and Stephen in the mortgage department was fantastic helping us all the way up until completion. Couldn’t have asked for a better service!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleSamantha helped me sell my late mother’s flat. She was very friendly and understanding which made the process so easy for me. I could rely on Sam to keep me well informed as the sale went through and would fully recommend using Abbotts for a friendly and professional service.
Thanks Janice for leaving us this glowing 5* review. Best wishes, Graham, Customer Relations
5/5
GoogleLisa was very helpful sorted out my query totally capable and professional
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleTotally amazing service from the whole team. Most of our contact has been with Steven and despite some admin issues on our side of things, he has been absolutely engaged in progressing and helping us at every step. Thank you !
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently brought my first home from Abbotts.The team down at Abbotts I could not fault , so helpful and polite the whole time throughout the buying process, keeping me updated with all of the information etc. will definitely be using Abbotts for any further projects
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience dealing with Abbotts, Gemma in particular. They were very professional and very quick to respond to any queries I had and also very quick to find and sort out some tenants, who have now settled in to our rental property. I will certainly look to use them again if needed.
Hi Alison, Thank you for taking the time to leave us your 5* review. Best wishes, Amy
5/5
GoogleBrilliant service from from start to finish! Abbotts found us a buyer after just one week and the sale completed within seven weeks. The team kept us updated throughout the process and were helpful, professional and efficient. Would defiantly recommend Abbotts and will be using them again.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI just want to say how impressed I am with the service of Lisa C during my hunt and application for a rental property in Ely during lockdown. She was extremely professional and responsive. It made a stressful process very easy! Thank you, Lisa.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
Googlewe have looked at a number of properties with Steve now. He's always been very flexible and shown genuine interest in what we are looking for Couldn't be happier with the services.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleA big thank you to Abbotts and Bryony Russell-Smith in particular for showing such initiative in contacting me and succeeding in finding a very suitable tenant. She always kept me informed and really impressed me with her work ethic and professionalism. I will definitely use her again.
Thank you David for your glowing 5* review of your experience with Bryony at Abbots and delighted to read of her professional and effective approach in finding you a suitable tenant. We look forward to being of assistance in the future. Kind regards, Tracey.
5/5
GoogleBrilliant, they provided such excellent service to us as purchasers. Always keeping us in the loop or asking for updates outside to ensure things were running smoothly. Thanks for your help Steven!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleFound the team at the Downham branch very helpful. They followed up on everything that I asked Thank you
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing service received from the consultant Steven Huff. Was very up front about everything, took tike to discuss the process, being first time buyers, this was extremely appreciated. Cant recommend enough.
Thanks Jason for leaving us this fantastic 5* review. Steven and the team really appreciate your kind words! Best wishes, Graham, Customer Relations
5/5
GoogleMe and my wife decided to rent a property in Downham Market, and can honestly say we felt very supported and helped throughout. We had Bryony guiding us the way and she was so helpful, very well trained and made the process so easy. 5*
Hi Paul, thank you for your wonderful 5* review of your experience. I'm delighted that Bryony provided a professional and supportive service to you both in finding a property. Best wishes, Tracey.
5/5
GoogleA fantastic service from Sam Very helpful and nothing was too much trouble for her ,explained everything really well And I even got a cup of coffee 😎
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy mortgage broker ‘Stephen Huff’ was very helpful in tracking down a mortgage for myself and I am very thankful for the time he gave me. Would recommend!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBy far the best estate agents we've dealt with! They consist of a lovely team who are not only highly professional, but are also very responsive and helpful to any and all queries we have. Would definitely recommend.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
2/5
GoogleI have no knowledge of the dealings of the rest of the company, either at this location or any other for that matter, so take this with a grain of salt. Our experience was horrendous while working with a specific agent. The different …
Dear Calvin, many thanks for your review, we appreciate the feedback and our customer’s satisfaction is very important to us. I’m sorry you feel you’ve had a such a bad experience with our lettings department. We will take on board your comments and look to be clearer when explaining the process to applicants. I understand from the file that your situation was not a standard one, and so therefore our normal procedures had to be amended in order to fit in with your needs. This is perhaps why you felt your questions were not answered clearly enough. Although we do talk to other branches, you are allocated one branch to look after you, but we do endeavour to help as best we can if a client from a partner branch calls and this is perhaps why other branches did not know the full story of your application. I am saddened to hear that you feel our agent had other places to be on the check in. This is not how we wish to come across and I’m sure the agent involved will work hard to be more welcoming in the future. I do wish you well in your new home. Please do not hesitate to call the branch if you have any more concerns.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbotts Countrywide's Downham Market office has 167 reviews across 1 platform: 167 on Google.
Abbotts Countrywide Downham Market is rated 4.7 out of 5 across all 167 reviews, and 4.7 out of 5 on Google from 167 reviews.
Abbotts Countrywide Downham Market, 16b Bridge Street, Downham Market, Norfolk, PE38 9DH.
