Abbotts Countrywide Downham Market reviews

Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

Many thanks Kevin for your 5* review and recommendation. Great that you had such a great experience with the team at Abbotts. Best wishes, Tracey.

Thank you Steve for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.

Many thanks David for the excellent 5* review of your experience with our local Abbotts branch. Best wishes, Lucy

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

Thank you for your great review. Kind regards, Lucy, Customer Relations.

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

Wonderful to read Aaron that you had such a positive experience with our local Abbotts team! Kind regards, Scott

Dear Marie, we would like to apologise for you being made to feel this way. We strive to provide the best service to all customers and it is disappointing to hear that you did not feel this was the case. We take all comments on board in order to better our services so we would like to thank you for taking the time to leave your feedback. Many thanks

Thank you Peter for your 5* review!

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Bryony andeveryone involved at Abbotts Countrywide in the Downham Market branch. Kind Regards, Sarah

Dear Marie, we would like to apologise for you being made to feel this way. We strive to provide the best service to all customers and it is disappointing to hear that you did not feel this was the case. We take all comments on board in order to better our services so we would like to thank you for taking the time to leave your feedback. Many thanks

Dear Calvin, many thanks for your review, we appreciate the feedback and our customer’s satisfaction is very important to us. I’m sorry you feel you’ve had a such a bad experience with our lettings department. We will take on board your comments and look to be clearer when explaining the process to applicants. I understand from the file that your situation was not a standard one, and so therefore our normal procedures had to be amended in order to fit in with your needs. This is perhaps why you felt your questions were not answered clearly enough. Although we do talk to other branches, you are allocated one branch to look after you, but we do endeavour to help as best we can if a client from a partner branch calls and this is perhaps why other branches did not know the full story of your application. I am saddened to hear that you feel our agent had other places to be on the check in. This is not how we wish to come across and I’m sure the agent involved will work hard to be more welcoming in the future. I do wish you well in your new home. Please do not hesitate to call the branch if you have any more concerns.