5/5
GooglePaulina was very helpful shown me around the property and answered my all questions
Agent replied · 12 November 2024
thanks for leaving us a review! We’re glad to hear that we were able to help you out with the moving process.
Trusted Agent profile · Downend
Andrews Downend reviews
★★★★★
2,118 reviews across 3 platforms
12 Badminton Road, Downend, Bristol, BS16 6BQ, BS16 6BQ
Part of Andrews, see every office.
Andrews's office in Downend, at 12 Badminton Road, is rated 4.9 out of 5 across 2,118 reviews on three platforms, including 252 Google reviews rated 4.8.
Reviews
Every review we hold for the Downend office, from every platform, shown as written. First names only.
Google5/5
TrustpilotWell done Andrews Downend office
Well done Andrews Downend office. Molly, Taylor and Shannon, you have been brilliant. We never thought you would have got our house rented in just three days and thats with a weekend included!! Prompt friendly positive communication. Detailed and clear responces to our questions and concern.
Agent replied · 29 October 2024
Hi Alan, thank you for the brilliant review. it's fantastic to see that the team were able to let your house so promptly and then follow up with clear communication when answering any questions. Thanks again, Rhys
5/5
TrustpilotHad a great
Had a great experience viewing a property that became available yesterday. Had a call this morning from Issy at the Downend branch, who was always showing me around the viewing. She was a great help and an asset to the Andrews Property Group.
Agent replied · 29 October 2024
Hi Samuel, we know Issy will really appreciate seeing your feedback. Brilliant to see that she's been delivering an excellent service when you needed. Thanks, Rhys
5/5
TrustpilotBuying my first home with Andrews
Buying my first home with Andrews, they have all been very helpful, with every step of the process, they have helped with the solicitors and chased when needed, they have kept me informed with whats going on throughout. I used the keynsham branch and am very happy with there service
Agent replied · 29 October 2024
Hi Ash, thank you for the review, brilliant to see you had such a positive experience, we know it can be a daunting and stressful time so it's great to see the team in Keynsham were on hand to keep you in the loop and pushing everything through for you. We hope you are settled into your new home. Thanks, Rhys.
5/5
TrustpilotVery professional company with quality …
Very professional company with quality agents.I have been dealing with Shannon and Dan which they helped us to view a property very quick in just about few hours after enquiring.Highly recommended this agency,been very pleased.
Agent replied · 29 October 2024
Thank you, Florina! We're thrilled to hear that Shannon and Dan provided you with prompt and professional service. Your recommendation means a lot to us!
5/5
TrustpilotDownend Andrews are fantastic
Downend Andrews are fantastic, personable, fast and efficient they’ve sold my properties and remain in situ as current property management service. Andrews Downend cover everything I never need to worry. Great team.
Agent replied · 29 October 2024
Thank you, Lisa! We're thrilled to hear that you're satisfied with our services. Your kind words about our team mean a lot to us. We're here to make property management worry-free for you!
5/5
TrustpilotHad two fantastic viewings today by…
Had two fantastic viewings today by Nancy Henley really helped us out with what we were looking for, went above and beyond to get us all the information we needed. Recommend and took the time to show us another Andrews property that was in our market Really recommend
Agent replied · 29 October 2024
Hi Keith, thank you for your five star review on both TrustPilot and Google! Fantastic to hear Nancy has been a massive help on your property search and went above and beyond for yourself! Thank you for the recommendation too and all the best, Laura.
5/5
TrustpilotVery impressed with our Property …
Very impressed with our Property Manager Louise. She is very professional and knowledgeable, always prompt and efficient in responding to our requests. An excellent link between ourselves and the Tenant which means the Tenancy runs smoothly.
Agent replied · 29 October 2024
Thank you, Maria. It's great to hear such positive feedback about your experience with Louise. We'll pass on your kind words to her.
5/5
TrustpilotIssy and Shamiya 5* (Downend Branch)
Issy and Shamiya from the Downend branch were really friendly, helpful and informative when showing us a property. They answered any questions that we had and allowed us plenty of time to view. Thank you both for your help!
Agent replied · 29 October 2024
Hi Erin, thank you for the review. Great to see that both Shamiya and Issy provided a great service to you, thanks sharing and we wish you all the best with the search for your new home. Rhys
5/5
TrustpilotGood team!
Having registered with Andrews and speaking to a couple of lovely people, I met Issy from the Downend branch for a viewing, and she was extremely helpful and professional! Great context of the local area too, would definitely recommend.
Agent replied · 29 October 2024
Hi James , Thank you for the five star review and the recommendation. It is fantastic to hear that Issy was helpful , professional and had great knowledge of the local area. Thanks , Lisa
5/5
TrustpilotGood communication
I worked with Junior and he kept me up to date with all the required information before our viewing appointment, was punctual, and knowledgeable about the property. Ultimately it wasn’t the right flat for me, but the viewing experience was positive.
5/5
TrustpilotAndrew’s have dealt with a property sale
Andrew’s have dealt with a property sale for us which has just completed. At all times through the process the were very professional and kept us informed of the sale progress. We would definitely recommend them to others.
Agent replied · 29 October 2024
Hi Paul, thank you for taking the time to write us a positive five star review! Amazing to see that our team have been able to guide you through the sale process and kept you updated throughout. Thanks for the recommendation too and all the best for the future, Laura.
5/5
TrustpilotIssy (Downend branch)
Issy (Downend branch) was very helpful showing me around an amazing rental property today. She was very friendly and knowledgeable about the flat, not to mention very prompt in sending through the application form. Thank you!
Agent replied · 29 October 2024
Thank you, Joel! We're thrilled to hear that Issy provided such excellent service. We'll be sure to pass along your kind words to her. Best of luck with your application!
5/5
TrustpilotGreat attitude and knowledge from all…
Great attitude and knowledge from all staff at Andrews, especially Shannon and our agent Paul. Very clear, helpful information and communication from all of the team. Very prompt when returning calls/emails which made me feel less stressed and worried.
5/5
TrustpilotSelling my house through Andrews was…
Selling my house through Andrews was such an easy pleasant experience. They were very professional and approachable and kept me in the loop at all times. Amy was very friendly and helpful and I would highly recommend them.
5/5
TrustpilotV happy with my property mgmt
Jennifer Jones manages my property and she is absolutely brilliant - reliable, professional, helpful...everything you'd hope for from a property manager. I have been with Andrews for years and have been very happy with their service, communication and staff. Thank you very much!
Agent replied · 29 October 2024
Thank you for the five star review. We know Jennifer works really hard to solve any issues that may arise during a tenancy, great to see she's been delivering a service to you and for your continue trust in Andrews over the years. Thanks again, Rhys
5/5
TrustpilotCommunication is Key
Lisa-Marie provided great guidance, support and communication throughout the buying process. Without this the whole process would've been a great deal more painful. Definitely would recommend to anyone else in the process.
Agent replied · 29 October 2024
Thank you, Ian! We're thrilled to hear Lisa-Marie made your buying process smooth and enjoyable. Your recommendation means a lot to us!
5/5
TrustpilotIssy, from Downend Branch
Issy, from the Downend branch, was extremely friendly and polite (even if we were a few minutes late to the viewing!), whilst also being able to provide answers to all questions we had, AND acting promptly upon interest being declared.
Agent replied · 29 October 2024
Hi Harry, thank you for taking the time to leave us a review. Brilliant to see that Issy gave you a brilliant experience and was able to provide you with all the information required, we are so pleased you liked the property and all the best with your property search. Thanks, Rhys
5/5
TrustpilotEmma from the Bear Flat branch
Emma was very professional and reassuring during our rather lengthy conveyancing process. We were in a rather lengthy chain and Emma made sure we were well informed at every stage. Many thanks Emma! We would highly recommend Andrews. Alice and David.
5/5
TrustpilotEasy to get hold of, keep you updated!
Very contactable, they keep you up to date on progress, and are generally very easy to deal with. If they say they will find something out for you, they will, and they’ll get back to you asap with an Answer. This goes for all the team, Matt, James, Isaac!
Agent replied · 29 October 2024
Hi Joe, fantastic to read such a positive review for the team in Reigate, we really appreciate you sharing your experience and great to see that the team were able to answer all queries you had throughout your journey.Thanks, Rhys
5/5
TrustpilotShamiya at the downend hub was very…
Shamiya at the downend hub was very welcoming and friendly. She answered all my questions and was very helpful during the viewing of the property. It was lovely to have a friendly atmosphere.
Agent replied · 29 October 2024
Thank you, Ricky. We're happy to hear that Shamiya provided a welcoming and friendly experience. Your kind words mean a lot to us.
5/5
GoogleAndrews were so helpful throughout my very long drawn out sale & purchase! They were so professional at all times but made sure they kept me up to date with every step. Every member of the team that I dealt with helped to minimise the stresses I was dealing with! Thanks so much & I love my new flat!
Agent replied · 12 November 2024
Hi Lesley Green, thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and you love your new flat
5/5
TrustpilotBex and Charmaine are always a pleasure…
Bex and Charmaine are always a pleasure to work with and go above and beyond to help such a breath of fresh air to know Andrews have these 2 lovely ladies working for them keep up the good work.
Agent replied · 29 October 2024
Hi Phil, thank you for the five star review. Fantastic to see that both Bex & Charmaine were able to help you, going above and beyond expectation. Thanks, Rhys
5/5
TrustpilotGood support from Nancy Henley
Good support from Nancy Henley. She is very helpful and friendly in supporting clients in property viewing process to help make up their minds. Honest and insightful in providing information.
Agent replied · 29 October 2024
Thank you for your kind words. We're happy to hear that Nancy provided you with excellent support and insightful information.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Andrews Downend won ESTAS awards in one year, most recently 2019.
ESTAS winner in one year: 2019.
ESTAS awards by year, 2019
2019 1 Best in County ESTAS 2019 winners
- Best in County (1)ESTAS 2019
- Bristol: Lettings (Tenants)
Source: ESTAS winners lists, as published, linked by year.
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Tell us what you need and we'll put you in touch. Andrews Downend hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Downend.
Questions about Andrews Downend
Has Andrews won any awards?
Yes. Andrews Downend won Best in County (Bristol) at the ESTAS 2019 awards.
