Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs a first time landlord renting out my first home I was really nervous however every member of the Andrews team I spoke to made me feel so comfortable and confident . No question or request I had was silly or dismissed. I was so impressed by my valuation and that everything was handled by the team in house it was so easy. I was unaware of the legislation surrounding becoming a landlord and this was all explained and qualified and accredited tradespeople were recommended to me. I was even able to meet my new tenants after being presented with numerous offers after only being on the market 4 days! Very impressed will highly recommended!PositiveProfessionalism, Value
Charlotte · 13 November 2020
Agent replied · 12 November 2024
Hi Charlotte Sowden, thanks for sharing your experience with us. We look forward to many years working together.
★★★★★ 5/5
TrustpilotMy agent
My agent, from Downend branch Shannon was helpful giving me some practical advice. She advised me on buying a new place, reassured me with some concerns and answered all the questions I had. Thanks very much a great and friendly service as well, will recommend this branch!
Libby · 15 April 2023
★★★★★ 5/5
TrustpilotSumita Jolly
Sumita Jolly, Senior Negotiator at the Kingsbury office has always been my “go to” She really knows her stuff and always makes me feel like I’m her No.1 client. I’ve been with Andrews for years and I look forward to dealing with Nikiya, Sarah, Tara Darling (you have some big shoes to fill)
Sasha · 1 January 2024
Agent replied · 29 October 2024
Hi Sasha, thank you for the five star review. It's brilliant to see that Sumita has been able to provide you with such a great service over the years. We are confident your new main points of contact will be able to pick up where Sumita have left off. We know that Sumita will really appreciate the feedback and likely still be keeping an eye on your file every now and then! Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews bath central have gone above…
Andrews bath central have gone above and beyond to help me out and find a place from start to finish mark Jervis guided me all the way with the help from his team at bath central I found the perfect place to call home thankyou all at bath central.
Lexie · 26 March 2024
Agent replied · 29 October 2024
Hi Lexie, thank you for the five star review! Fantastic to see that Mark and the team have been able to assist you each step of the way, we are so pleased you've found your new home and that we played a part, hope you are settled in well. Thanks, Rhys
★★★★★ 4/5
TrustpilotKatie Maggs was excellent!
Katie Maggs was excellent, especially when my conveyancers were slightly delayed, things didn't seem to be moving or if I had any questions that weren't explained by my conveyancers and assumed I would know specific details as a first time buyer. Katie stayed in touch throughout and was a great support - thanks again!
Jack · 20 July 2022
★★★★★ 5/5
TrustpilotPositive experience
Andrew's were the agency which managed the sale of the flat I bought (my first home!). Matt Wood in particular was terriffic, he explained everything in detail, was patient and professional with my queries and made the overall experience very positive. Would highly recommend using this agency.
G · 29 April 2024
Agent replied · 29 October 2024
Thank you for taking the time to leave us a review. We are so pleased your trusted us with the sale of your first home, fantastic to see that everything went well and that Matt provided you with a superb service. Thanks again, Rhys
★★★★★ 5/5
GoogleConnie was really helpful at our viewing today, pre-empting all of our questions and answering them thoroughly! Thanks Connie!
Eleanor · 13 November 2022
Agent replied · 12 November 2024
Hi Eleanor Small, we’re so glad to hear that you had a smooth experience at your viewing
★★★★★ 5/5
TrustpilotSumita at Andrews was instrumental for…
Sumita at Andrews was instrumental for renting our properties. She has indepth knowledge of the property rental market.She is proactive and approachable. She has now moved into sales and is big loss for me.I am sure she will be great in sales too. Wishing her all the best.
Amit · 4 April 2024
Agent replied · 29 October 2024
Hi Amit, brilliant to see that Sumita has been so helpful in giving you all the information you required. Whilst Sumita has indeed moved across to sales, she remains in our office and has left the lettings team in great shape to continue the excellent service you've received. Thanks, Rhys
★★★★★ 5/5
TrustpilotMonika
Monika has been my letting agent for over a year now and is always responsive, knowledgeable and helpful. She finds great contractors to sort out any issues my tenant has with the property and works hard to make everything run smoothly for everyone.
Maisie · 19 July 2023
★★★★★ 5/5
TrustpilotJust want to say a massive thank you to…
Just want to say a massive thank you to izzy, molly and Shannon they have all gone above and beyond for me even when things got pretty tricky (nothing to do with andrews) they literally are a dream team! Thank you again so so much ❤️
Amber · 10 May 2024
Agent replied · 29 October 2024
Hi Amber, thank you for taking the time to write a lovely five star review. I am so glad to hear Izzy, Molly and Shannon went above and beyond for yourself! Your words of "dream team" just shows us why we do what we do, the girls will really appreciate your words. Thanks for sharing and all the best, Laura.
★★★★★ 5/5
TrustpilotHuge thanks to Paul Burchill
Huge thanks to Paul Burchill from Downend branch for his invaluable help and advice, his courtesy, punctuality, prompt answers to enquiries, friendly personality, and sheer professionalism. He managed things so well, going above and beyond in everything that was asked of him. Thank you.
Pam · 19 June 2023
★★★★★ 5/5
TrustpilotRana
Rana, the estate agent was polite, courteous and very helpful. She answered any questions we had to the best of her ability and we left the viewing pleased with the service she had provided, Thank you.
Gary · 28 October 2024
Agent replied · 29 October 2024
Thank you, Gary! We're thrilled to hear that Rana provided excellent service and answered all your questions. Your positive feedback is greatly appreciated. Best wishes, Jake
★★★★★ 5/5
TrustpilotProfessional and patient
Jennifer Jones of Andrewsonline did a great job taking me through the Property Information Questionnaire, in preparation for putting our house on the market. She was wonderfully patient as I struggled to make sense of it all and explained very clearly how the whole process would work.Simon Steer
Simon · 27 March 2024
Agent replied · 29 October 2024
Hi Simon, thank you for the five star review. Amazing to see that Jennifer was able to assist you with some of the paperwork required which we know can be complicated at times, it's so pleasing to know that Jennifer took the time to explain everything in detail for you, thanks, Rhys
★★★★★ 5/5
TrustpilotLouise G property manager
Louise G. my property manager at Andrews was amazing in looking after my needs. She helped above and beyond what was expected. Andrews is lucky to have someone like her dealing with landlords and tenants alike with a professional ethic.Jeeshan Patwari
Jeeshan · 1 August 2024
Agent replied · 29 October 2024
Thank you, Jeeshan. We're thrilled to hear about your positive experience with Louise. We'll share your kind words with her..
★★★★★ 5/5
TrustpilotSarah Robinson was great and very…
Sarah Robinson was great and very helpful!
Samuel · 12 October 2023
Agent replied · 29 October 2024
Hi Samuel, thank you for leaving a five star review and I am so glad to see Sarah has been so helpful to yourself! Thanks again, Laura.
★★★★★ 5/5
TrustpilotGreat Help
Was working with Maria who helped my girlfriend and I start renting our first property together. Great Service from everyone else at Andrew’s that I met along the way, fast turnaround and good communication were the main key points working with Andrews
Tommy · 9 July 2024
Agent replied · 29 October 2024
Hi Tommy, thanks for the five star review. Amazing to see that you've had such great service from Maria. Thanks for sharing your experience, Rhys.
★★★★★ 5/5
TrustpilotOur 1st property
My partner and I have finally decided to move in together and we found the experience with Andrew’s extremely positive and helpful.We found our perfect place on our first viewing, They are definitely a great company to find your forever home with.
Mr · 8 July 2024
Agent replied · 29 October 2024
Hi Philip, thanks for taking the time to leave us a review. Amazing to see you've had such a good experience with us. Wishing you all the best in your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotJustine has been exceptionally…
Justine has been exceptionally fantastic from valuation and the professionalism with selling my father's property. Keeping us constantly in the loop with regular contact. Highly recommend Andrews to anyone needing to sell their property. All the staff who have dealt with our sale have been fantastic.
Sally · 25 March 2023
★★★★★ 5/5
TrustpilotHighly recommend this very professional organisation.
A very reliable, professional and trustworthy company. During the gruelling process of a very complicated sale (due to our having to coordinate a lease extension in tandem) Drew became a major driving force in keeping all parties informed and the process on track. I would have no hesitation in using Andrews in the future. Highly recommended.
Dawn · 13 September 2023
Agent replied · 29 October 2024
Hi Dawn, thank you for the five star review, fantastic to see the team in Streatham, in particular Drew was on hand to help you through what can be a stressful time, especially when a lease extension is involved. Really pleased Drew and the team saw it through for you, thank you for the recommendation. Rhys
★★★★★ 5/5
TrustpilotViewed a property today and had Izzy…
Viewed a property today and had Izzy from the Downend branch show us around, although we have decided to look elsewhere, credit to Izzy she showed us around like it was already our home and was great with our kids! Thanks!
Mr · 24 July 2024
Agent replied · 29 October 2024
Thank you, Mr. Meredith! We're delighted to hear Izzy made your viewing enjoyable. Best of luck with your search, and feel free to reach out if you need further assistance.
★★★★★ 5/5
TrustpilotMonika
I have been using Andrews Property Group for many years. I have always found them to be professional, personable and very responsive to my needs. They are a pleasure to deal with and would highly recommend them.
Richard · 27 September 2024
Agent replied · 29 October 2024
Thank you, Richard. We're delighted to hear about your positive experiences over the years. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleReally professional service, Dan was great at hosting and made us feel welcome. Reassuring that they are taking the pandemic seriously and we look forward to moving into new home!
Aislinn · 13 November 2020
Agent replied · 12 November 2024
Good afternoon Aislinn Hennelly, thank you for taking your time to leave us a review. We hope you are enjoying your new home :)
★★★★★ 5/5
TrustpilotGreat and friendly team
We are renting with Andrews from more then two years and we had a lot of support during this period from Melanie from property management and also Shannon from the letting team helped us to find another property when our landlord sold the house. Gread and friendly team
Anita · 9 March 2024
Agent replied · 29 October 2024
Hi Anita, thank you for sharing your experience. Brilliant to see that Andrews, in particular Mel & Shannon have been on hand to assist you whenever required over the years. Thanks again, Rhys
★★★★★ 5/5
Trustpilot5star it’s very good and happy
Jeevajanith · 15 October 2025
Agent replied · 22 October 2025
Thank you for your 5-star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
