Trusted Agent profile · Downend

Andrews Downend reviews

4.9

★★★★★ Excellent

2,116 reviews across 3 platforms

12 Badminton Road, Downend, Bristol, BS16 6BQ, BS16 6BQ

Part of Andrews, see every office.

Andrews's office in Downend, at 12 Badminton Road, is rated 4.9 out of 5 across 2,116 reviews on three platforms, including 252 Google reviews rated 4.8.

Google logo

4.8 / 5

252

Reviews on Google

This office

Yell logo

2.3 / 5

6

Reviews on Yell

This office

Trustpilot logo

1,858

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Downend office, from every platform, shown as written. First names only.

5/5

Google

Downend Office - would like to thank Paul and Nick and others who were excellent with our recent purchase. It was so smooth and kept us up to date. Highly recommended thank you

Alison · 8 March 2025

Agent replied · 23 April 2025

Thank you, Alison, for your wonderful review! We're thrilled to hear about your smooth experience with Paul, Nick, and the team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Google

Nick & Elliot were polite & helpful from start to finish & kept me updated throughout

Jane · 17 September 2025

Agent replied · 8 October 2025

Thank you, Jane, for your wonderful feedback! We're thrilled to hear that Nick and Elliot provided excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

Andrews excellent rental property service

First phone call with Tracey Cummings was a very polite and informative. She arranged the viewing very soon. We were taken around the property on time on Saturday. Tracey phoned us on Monday morning for feedback. That an excellent service by senior letting consultant, Tracey. Highly recommend Andrews.

Bushra · 23 July 2024

Agent replied · 29 October 2024

Thank you for taking the time to share your experience. Fantastic to see that Tracey was able to provide such an excellent service to you. Thanks again, Rhys

5/5

Trustpilot

Great experience as purchasers

We bought a property listed with this agent. Whilst has taken a long time to complete the sale, this is not the fault of Andrews, and Emma and her team have been great at keeping in touch with us, and have been very proactive in keeping things moving.

Laura · 18 July 2024

Agent replied · 29 October 2024

Hi Laura, thank you for the five star review. Fantastic to see that Emma and the team kept everything going for you throughout the transaction. Thanks again, Rhys

5/5

Trustpilot

Had a really positive experience…

Had a really positive experience Isabelle, Harpindar and Molly we’re all really nice and helpful thanks a lot pleasure to deal with.

Joe · 21 August 2026

Agent replied · 22 September 2026

Thank you for your wonderful feedback! We're thrilled to hear that Isabelle, Harpindar, and Molly made your experience so positive. We look forward to assisting you again in the future.

5/5

Trustpilot

We were helped massively by Rebekah…

We were helped massively by Rebekah from Andrews in Downend, she helped me and my partner find a rented property very quickly and was such help and really friendly, and was keeping in contact constantly, thankyou.

Grace · 14 May 2026

Agent replied · 23 May 2026

Hi Grace, thank you for your wonderful feedback! We're thrilled to hear that Rebekah provided excellent service in finding your rental property. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes in your new home!

5/5

Trustpilot

Great home show around!

Isabelle was a lovely friendly lady who was very happy to show us around a property we were very interested in. She answered all the questions we had asked and gave us a few pointers/tips with renting. We felt welcome and appreciated from the point of arrival. Thankyou so much Isabelle! (Downend Branch). X

Belinda · 25 March 2024

Agent replied · 29 October 2024

Hi Belinda, what a lovely review! Amazing to see that Isabelle from Andrews Downend created such a positive experience for you. Thanks, Rhys

5/5

Google

Shannon Bird was amazing, really helpful and accommodating. She made me feel welcome and at ease. House hunting is not easy but Shannon made it easier for me, she respond quicker when i asked question and she knows well on how to deal with client like me. She is polite and on time, well done Shannon and big thanks! Riz

Riz · 13 November 2023

Agent replied · 12 November 2024

Hi Riz Vergara, thanks for sharing your experience with us. thanks for your review. I’m happy to hear that you had a great experience with Shannon and found the process as stress free and easy as possible.

5/5

Google

Dan & Leigh at Andrews, Kingswood were very helpful in finding new tenants for our flat in Bristol within a tight timeframe - and closing the contract with previous tenants. They were great in sympathising with our desire to keep the flat in good condition, and quickly found suppliers to help with sourcing new carpets and repairs. We appreciated their efforts to mitigate our costs for these, and how quick they were to reply to our emails. We are very happy with their service and would recommend them to other landlords. Thank you, Linden and Phil.

Phil · 13 November 2021

Agent replied · 12 November 2024

Hi Phil Teale, thanks for sharing your experience with us. You are very welcome and we look forward to seeing you in 2022

5/5

Trustpilot

Excellent experience

Excellent experience from start to finish. Isaac was knowledgeable and professional and knew exactly what needed to be done to get our house sold, for the right price. Honest and trustworthy, we had an offer in just 6 days and completed in a little over 6 weeks (using Andrews recommended solicitors) Would highly recommend.

Felicity · 22 March 2024

Agent replied · 29 October 2024

Hi Felicity, thank you for taking the time to leave us a review. Fantastic to see that Isaac was able to help you each step of the way through your sale and it's amazing to see everything went through in such a short space of time. Thanks again, Rhys

5/5

Trustpilot

The service with Andrews was amazing

The service with Andrews was amazing, Nicole was so attentive and made sure I had everything I needed. It has never been so easy to rent with a company and have everything sorted out in a week was incredible! I couldn’t be happier

Martha · 30 September 2024

Agent replied · 29 October 2024

Thank you, Martha! We're thrilled to hear about your positive experience with Nicole and our team. Your satisfaction is our priority, and we're glad we could make the process smooth and efficient for you. Enjoy your new home!

5/5

Trustpilot

Raluca on the lettings/building…

Raluca on the lettings/building management team is always so responsive, kind and most importantly gets everything done promptly! As a landlord myself as well as tenant here in the UK I understand how demanding the role can be. Raluca is a great asset to Andrews!

Matt · 28 August 2024

Agent replied · 29 October 2024

Thank you, Matt! We're thrilled to hear about your positive experience with Raluca. She truly is an asset to our team, and your kind words mean a lot to us.

5/5

Trustpilot

Andrews is a very professional agency…

Andrews is a very professional agency who are very responsive and assist when required. It is a pleasure dealing with actual people who understand and genuinely willing to assist as opposed to an automated telephone service. A special thanks to Greg who is very helpful and friendly.

Lou · 23 July 2024

Agent replied · 29 October 2024

Hi Lou, thank you for the five star review. Fantastic to see that Greg was helpful to you in your dealings with us. Thanks, Rhys

5/5

Trustpilot

Shamiya was very professional but also…

Shamiya was very professional but also gave great insight into the property we viewed. She made us feel at home straight away, she was very knowledgeable and answered all our questions very clearly. I would definitely use the same Andrews branch again.So thank you to the team 🙏

Ashley · 5 July 2024

Agent replied · 29 October 2024

Hi Ashley, thank you for the five star review. Fantastic to see that Shamiya has been so helpful to you and made your viewing experience and enjoyable one. Thanks, Rhys

5/5

Google

Great service from Andrews in Downend Bristol. Friendly, courteous and professional from the first visit. Adapted to our needs with no problems or concerns. Found a buyer within a week and the after sales follow ups from Katie were fabulous. She has kept us informed of what has been going on from us accepting an offer right up to exchange of contracts. A big thanks to Amey, Katie and the team.

Ralph · 9 December 2022

Agent replied · 8 December 2024

Hi Ralph Timmins, thank you for our review. It’s great to read that we made your move as easy as possible.

5/5

Google

Zayid has been very helpful and it was nice meeting him. He was very quick with sending us application forms and responding to our emails. Thank you very much Zayid.

Kunwar · 24 March 2025

Agent replied · 23 July 2025

Thank you Kunwar, for your kind words and excellent rating. We're thrilled to hear about your positive experience with Zyad. Your feedback is greatly appreciated and motivates us to continue providing exceptional service. If you need any further assistance, feel free to reach out. Best wishes, Jake

5/5

Trustpilot

I was surprised when one of the agents…

I was surprised when one of the agents got back to me after I dropped a voice mail, honestly I wasn't that based on my previous experience with property agents. Shamiya was also pleasant, She took her time to give explanations about the property and answer question.

Ibukun · 12 July 2024

Agent replied · 29 October 2024

Hi Ibukun, fantastic to see that you got the level or service and support you needed when looking for your new home. Thanks, Rhys

5/5

Trustpilot

We’ve had the opportunity to move…

We’ve had the opportunity to move several times within Bristol and, in doing so, have worked with more than five agencies. I must say that Andrews was unlike any of the others. Everyone I dealt with throughout the process was responsive, kind and trustworthy.

R · 2 March 2026

Agent replied · 20 March 2026

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews, especially with Shannon at our Clifton branch. Your kind words motivate us to continue delivering exceptional service. We look forward to assisting you again in the future. Best wishes , Lisa

5/5

Google

Great service from Andrews in Downend Bristol. Friendly, courteous and professional from the first visit. Adapted to our needs with no problems or concerns. Found a buyer within a week and the after sales follow ups from Katie were fabulous. She has kept us informed of what has been going on from us accepting an offer right up to exchange of contracts. A big thanks to Amey, Katie and the team.

Ralph · 13 November 2022

Agent replied · 12 November 2024

Hi Ralph Timmins, thank you for our review. It’s great to read that we made your move as easy as possible.

5/5

Trustpilot

I have been with Andrews letting agency…

I have been with Andrews letting agency for many years so I am obviously pleased with their service. I decided to use their management service this year and it’s the best decision I have made.

Maureen · 6 May 2026

Agent replied · 23 May 2026

Dear Maureen, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika, Lorna, and Tara. Your satisfaction is our priority, and we're delighted to have served you well. We look forward to continuing to meet your expectations. Best wishes , Lisa

5/5

Google

I cannot thanks Andrews enough for everything. From the initial valuation, right through to completion. Trying to sale your property during a global pandemic is a challenge in itself but Andrews never gave up. A big thank you to Katie Maggs at Andrews for all her hard work and dedication. My chain was hard work and she committed herself to ensuring I was always kept informed at every stage. Would highly recommend Andrews to sale your property!! 🏡

Helen · 13 November 2021

Agent replied · 12 November 2024

Hi Helen Iles, thanks for sharing your experience with us and leaving such a great review. We wish you the best in your new home, take care from all at Downend :)

4/5

Trustpilot

We bought a house in Stoke Gifford with…

We bought a house in Stoke Gifford with the help of Nick and Bethany and the experience was good.

Jaya · 26 August 2026

Agent replied · 22 September 2026

Dear Jaya , , thank you for your positive feedback! We're delighted to hear that Nick and Bethany made your home-buying experience in Stoke Gifford enjoyable. Your satisfaction is important to us, and we appreciate your 4-star rating. Best wishes in your new home , Lisa

5/5

Trustpilot

Honest,professional,efficient at all times

Excellent communication, honest and professional advice right from the beginning, very approachable at every level and they did exactly what they said based on knowledge and experience from the outset. They were able to arrange additional services such as house clearance, also of a very high standard. Emma Mussert was instrumental in ensuring communication and follow-through. I highly recommend Andrews.

The · 20 September 2023

Agent replied · 29 October 2024

What a great read! We are so pleased you had a great experience with our Bath office and that we were able to assist through every step of your journey, providing honest updates along the way. We know Emma takes extreme pride in her work and getting the best for all our customer, she will be over the moon with your fantastic review of her efforts. Thank you, Rhys.

5/5

Google

Connie helped me a lot and provided detail information for me as a new people who just came here few days. Its been very hard to find a home at that moment but Connie tried her best to help me pass through that situation and I would definitely recommend Connie as a agency for Hong Kong people finding a new home as well. She would give a the best advice.

花生Fason · 13 November 2022

Agent replied · 12 November 2024

Good afternoon 花生Fason, thanks for taking the time to leave us feedback regarding your recent experience.

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