Every review we hold for the Downend office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI cannot recommend Andrews Property enough
I cannot recommend Andrews Property Group enough for their outstanding support throughout my process. From the initial inquiry to the final signing. Shout out to Jennifer who went above and beyond to ensure a smooth experience and when the extra mile. She has instilled confidence and trust and if you are seeking an estate agent look no further than Andrews
Heather · 10 February 2024
Agent replied · 29 October 2024
Hi Heather, thank you for the five star review. We are so pleased that you've had such a positive experience throughout your search and move in. Jennifer will be delighted to see the feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Property Lettings
All communications with Molly, Chemaine, Rebekah, Harpinder, Gurmit & Issy have been dealt with professionally, promptly, politely & with a friendly attitude. Always a delight.
Martyn · 25 August 2026
Agent replied · 22 September 2026
Hi Martyn,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to continuing to serve you with excellence. Best wishes , Lisa
★★★★★ 5/5
TrustpilotLorna
Hi. I moved house through Andrew’s property group. My move was being handled by Lorna. She was amazing and very understanding and supportive throughout the process
Zak · 18 August 2026
Agent replied · 22 September 2026
Hi Zak, thank you for your wonderful feedback! We're thrilled to hear that Lorna provided such excellent support during your move. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleAfter what was a nightmare experience of over two years trying to buy 3 separate properties & being let down, Antonia was brilliant from start to finish & I finally have my own home. She & Nick on occasion, went above & beyond for me to get it sorted so I couldn't be more Grateful. Would highly recommend!
Ben · 17 March 2024
Agent replied · 12 November 2024
Hi Ben, sorry to hear you haven't had an easy ride over the last few years, however, we are really pleased to see you've now managed to find your new home. Fantastic to see that Nick & Antonia have been on hand to help you each step of the way! Thanks, Rhys
★★★★★ 5/5
TrustpilotEfficient service
Everything was very quick and efficient. Shannon was very informative and helpful on the show around
Callum · 14 October 2025
Agent replied · 22 October 2025
Hi Callum, thank you for your wonderful feedback! We're thrilled to hear that Shannon provided you with a quick and efficient experience. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotFantastic service
Tony, Akshar and Akuwa were fantastic. Had trouble selling in a difficult market but Andrews team sold our house and got us through the nightmare of dealing with solicitors and we managed to sell and get into our dream house. Highly recommended, will go above and beyond to make sure everything goes smoothly.
JB · 15 June 2024
Agent replied · 29 October 2024
Thank you for the review for the team in Worcester Park, we know they will really appreciate seeing your feedback. Fantastic to see that we've allowed your dream move happen! Thanks again for sharing your experience, Rhys
★★★★★ 5/5
TrustpilotJodi is warm, friendly and helpful
I am currently in the process of renting a property through Andrews. Jodi has been amazing right from the start. She is warm, friendly, helpful and knowledgeable. She made me feel at ease as soon as we started talking on the phone and has been so kind to me and my family. I really do appreciate that. Thank you so much for everything 😊
Sara · 25 October 2023
Agent replied · 29 October 2024
Hi Sara, fantastic to see such a positive review for the team at Andrews Cheltenham, with particular reference to Jodi. We feel that clear communication is key to any move in order to try and ease any stress, looks like Jodi has been on hand to assist throughout. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe have a few properties we rent out…
We have a few properties we rent out through Andrews and have built a good rapport with julie Calver.
Steve · 24 September 2026
Agent replied · 10 October 2026
Dear Steve,
Thank you for your wonderful review and for highlighting your positive experience with Julie Calver. We're thrilled to hear about the rapport you've built. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
Best regards,
Andrews Head Office
★★★★★ 5/5
GoogleAs a first-time buyer, I couldn’t have asked for a better experience. The agency found me the perfect flat in Bristol, and Elliot was exceptional throughout the process. He always kept my best interests at heart, providing clear guidance and support. Highly recommend their service.
Boyan · 13 October 2024
Agent replied · 12 November 2024
Thank you, Boyan! We're thrilled to hear about your positive experience. Elliot and the team are dedicated to providing exceptional service. Enjoy your new flat in Bristol!
★★★★★ 5/5
TrustpilotI have to say that Emma is a superstar
I have to say that Emma is a superstar. She was the most professional and friendly salesperson we encountered during our home viewing experience. We loved her service. Her responses and suggestions were always very timely and helpful throughout the home buying process. We recommend Emma to everyone. Z & S
Y · 1 July 2024
Agent replied · 29 October 2024
Thank you for the review and recommendation. It is fantastic to hear how Emma was the most professional and friendly agent you came across and assisted in your search. Thanks again , Lisa
★★★★★ 5/5
GoogleI’m so delighted with Andrews, Paul and his team took on selling my house after a very disappointing experience with another estate agent. They produced a great brochure with fab photos. Within 48hrs I was made an offer. Paul even helped me fill out the paperwork. Highly recommend Andrews in Downend, communication has also been excellent, keeping me updated with each step.
Lou · 13 November 2023
Agent replied · 12 November 2024
Good morning Lou Manning, thank you for your feedback regarding Andrews Downend. Thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process.
★★★★★ 5/5
TrustpilotAm so happy with the whole team
Am so happy with the whole team. The letting team mostly cartin and her manager took an extra effort to help me set up everything. Am really happy and work with them. They pay attention to detail.
Leila · 18 May 2026
Agent replied · 23 May 2026
Hi Leila, thank you for your wonderful feedback! We're thrilled to hear that Cartin and the team made your experience exceptional. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future! Best wishes , Lisa
★★★★★ 5/5
TrustpilotOutstanding First-Time Buyer Experience with Exceptional Support from Elliot
As a first-time buyer, I couldn’t have asked for a better experience. The agency found me the perfect flat in Bristol, and Elliot was exceptional throughout the process. He always kept my best interests at heart, providing clear guidance and support. Highly recommend their service.
Boyan · 1 October 2024
Agent replied · 29 October 2024
Thank you, Boyan! We're thrilled to hear about your positive experience. Elliot and the team are dedicated to providing exceptional service. Enjoy your new flat in Bristol!
★★★★★ 5/5
TrustpilotI have been dealing with Michelle for a…
I have been dealing with Michelle for a number of years. She is polite, pleasant and efficient. I cannot recommend her highly enough and thank her for all her assistance as well as the reminders. Without her help, management of my flats would be in terrible shape.Thank you Michelle..
Cyrus · 25 July 2024
Agent replied · 29 October 2024
Thank you, Cyrus, for your kind words! We're thrilled to hear about your positive experience with Michelle. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotVery caring property management support
For past 10 years time of my living abroad, I had no worries about my property thanks to Michelle. She has been always nice and promptly coordinated beautifully between me and tenants. Thanks Michelle from Andrews southfield once again and she is really good asset for Andrews property group.
Minsuk · 25 July 2024
Agent replied · 29 October 2024
Thank you, Minsuk, for your kind words! We're thrilled to hear about your positive experience with Michelle. She truly is an asset to our team.
★★★★★ 5/5
TrustpilotThank you very much to MONIKA
Thank you very much to MONIKA, for the help and advice given to me for the property
IULIAN- · 30 September 2026
Agent replied · 10 October 2026
Thank you, Iulian-Sorin Bancianu, for your kind words and perfect rating! We're thrilled to hear that Monika was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
★★★★★ 5/5
TrustpilotExcellent!
Harpindar at the Downend branch has been incredibly helpful and friendly. She has put in great time and effort to building strong, friendly, and trusting working relationships with both landlord and tenant. Whilst providing continued friendly support throughout the process.
Heather · 23 April 2026
Agent replied · 23 May 2026
Dear Heather,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at the Downend branch. Building strong relationships is our priority, and we're glad she made a difference. Your satisfaction is our reward.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotShamiya We Love You
Shamiya was very friendly and welcoming upon arrival. She gave us a lovely tour of the flat we were viewing and was very knowledgeable about the property. Myself and my partner also like how engaging and personable she was with us and gave us the best property viewing experience as possible.
Daniel · 17 June 2024
Agent replied · 29 October 2024
Hi Daniel, thank you for taking the time to write us a review and to share your experience. We know Shamiya will really appreciate seeing your feedback and we are really pleased you had an enjoyable viewing with Shamiya. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat company for student lets
Great response and queries actioned in a prompt professional manner . Louisa helped sort out issues quickly which was reassuring to know the lads ( students) were safe Highly recommend this company for student letsAlso big thanks to Lydia who from the outset has guided the lads in getting the property and all that comes along with that. Amazing !
Rachel · 12 December 2023
Agent replied · 29 October 2024
Hi Rachel, thank you for taking the time to write a five star review. Great to see the lads were well looked after whilst they were renting with us and Lydia was able to assist them! Thank you for your kind words and all the best, Laura.
★★★★★ 5/5
TrustpilotHighly recommended.
Sameer, Kinga and Mikesh were fantastic at finding the right tenants for my property. They provided a professional and high quality service, and I am very happy with the results. Communication was great throughout the process. They were friendly and efficient, with good advice; which made the process much easier. I would highly recommend them. Thank you Sameer, Kinga and Mikesh!
Nicola · 15 November 2023
Agent replied · 29 October 2024
Hi Nicola, thank you for the review. Fantastic to see that the team have been on hand to find you a tenant, keeping you updated through each step of the way. We believe in building strong relationships with open and honest communication, it certainly looks like we've achieved that in your experience too. Thanks, Rhys
★★★★★ 5/5
GoogleDownend Office - would like to thank Paul and Nick and others who were excellent with our recent purchase. It was so smooth and kept us up to date. Highly recommended thank you
Alison · 8 March 2025
Agent replied · 23 April 2025
Thank you, Alison, for your wonderful review! We're thrilled to hear about your smooth experience with Paul, Nick, and the team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleNick & Elliot were polite & helpful from start to finish & kept me updated throughout
Jane · 17 September 2025
Agent replied · 8 October 2025
Thank you, Jane, for your wonderful feedback! We're thrilled to hear that Nick and Elliot provided excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAndrews excellent rental property service
First phone call with Tracey Cummings was a very polite and informative. She arranged the viewing very soon. We were taken around the property on time on Saturday. Tracey phoned us on Monday morning for feedback. That an excellent service by senior letting consultant, Tracey. Highly recommend Andrews.
Bushra · 23 July 2024
Agent replied · 29 October 2024
Thank you for taking the time to share your experience. Fantastic to see that Tracey was able to provide such an excellent service to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHad a really positive experience…
Had a really positive experience Isabelle, Harpindar and Molly we’re all really nice and helpful thanks a lot pleasure to deal with.
Joe · 21 August 2026
Agent replied · 22 September 2026
Thank you for your wonderful feedback! We're thrilled to hear that Isabelle, Harpindar, and Molly made your experience so positive. We look forward to assisting you again in the future.
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