Wards Lettings Dover reviews

★★★★★ 5/5

Google

These guys are amazing, they have helped me so much in a stressful long process. Communication is great, and they work really hard to get you the results you want. Sophie, Georgia and Gregg especially are always on the ball and i will 100% use again!

Stacey · 18 November 2024

★★★★★ 5/5

Google

Shane has been fantastic from the off kept me in the loop all the way and after 2 weeks of signing up The house has been sold. The whole process has been very easy. I would highly recommend Wards DOVER Thankyou so much 👍🏻

Baldwin · 22 June 2020

★★★★★ 5/5

Google

Excellent service from the whole team at Wards of Dover. From initial valuation by Oliver to the sale by Georgia Holmes and Sofie in two weeks!!!! We were kept informed every step of the way and nothing was too much trouble. Would thoroughly recommend engaging Wards again, Well done

Lindsey · 23 September 2024

★★★★★ 5/5

Google

Massive thank you to Aaron for a swift and pain free letting experience. Highly recommend very professional and friendly

Lucy · 25 September 2023

★★★★★ 5/5

Google

The wards team were fantastic, very helpful from the start of viewing till the handing over of the keys. Highly recommend wards

Lynne · 23 August 2025

★★★★★ 5/5

Google

My completion of my property went through extremely quickly and as the property market had little on offer for sale following the Covid pandemic, I decided that I would rent for a while. I had never rented a property before and didn’t fully understand the process. From the first call to Jack - their Senior Lettings Advisor at Wards in Dover, he guided me through the whole process and quickly put any anxiety I had, at rest. Jack worked efficiently, effectively and professionally. He returned all my calls and emails promptly. From the start to finish, I was in my new home in 5 weeks. An exceptional professional service for which I am truly grateful for. Thank you.

Jenni · 22 June 2022

★★★★★ 5/5

Google

Very happy with Wards Especially Tom and Olly who had my house on the market and sold within one week getting me the full asking price. Thos is the second time i have sold with wards and would definatly reccomend them

James · 22 June 2020

★★★★★ 5/5

Google

My completion of my property went through extremely quickly and as the property market had little on offer for sale following the Covid pandemic, I decided that I would rent for a while. I had never rented a property before and didn’t fully understand the process. From the first call to Jack - their Senior Lettings Advisor at Wards in Dover, he guided me through the whole process and quickly put any anxiety I had, at rest. Jack worked efficiently, effectively and professionally. He returned all my calls and emails promptly. From the start to finish, I was in my new home in 5 weeks. An exceptional professional service for which I am truly grateful for. Thank you.PositiveResponsiveness, Quality, Professionalism

Jay · 24 October 2021

★★★★★ 5/5

Google

Me and my brother contacted wards to find a house to rent and we was paired with Aaron stoner. It was one of the most professional and quickest processes as if we needed something Aaron would find out what we wanted and got back to us within a few hours. We will definitely refer friends and family to Wards

Thomas · 25 October 2023

★★★★★ 5/5

Google

We have been dealing with Rhys Owen for a while now at Wards Dover. He has always been incredibly professional and goes out of his way to help us find suitable properties and share his market knowledge with us. Wards as a whole is the most active agent in Kent; often phoning, emailing and texting us about new properties to the market, whereas most of its rivals almost never pick up the phone when a new property comes in.PositiveProfessionalism

RPM · 22 June 2021

★★★★★ 5/5

Google

Wonderful team and Aaron was very knowledgeable and helpful 😊 …

Rebecca · 26 August 2023

★★★★★ 5/5

Google

Very helpful staff, Shane was very polite and informative. Decided to rent rather than sell but they still helped with advice and contact information. Very much recommend using them. 🙂

Angela · 22 June 2021

★★★★★ 5/5

Google

Good service! Many thanks to Ollie and especially to Jodi who went above and beyond and worked tirelessly to get us to exchange. You want these people on your sales team!PositiveQuality, Professionalism

Lydia · 24 October 2020

★★★★★ 5/5

Google

Tom Dodd has been very helpful guiding us through booking viewings , finding a surveyor, and a firm of solicitors he has had good reviews about. He is always available to help us.

MARTIN · 22 June 2020

★★★★★ 5/5

Google

Had the best experience with Wards- from really listening to different qualities we liked in houses, to making us feel that no ask was too unreasonable. Georgia, was excellent with our viewings and really listened to feedback we had about each property. Unfortunately, we had a less than desirable completion day, but Wards were such great advocates for us and made us feel really valued. Everyone I spoke to and dealt with couldn’t do enough for us. We will definitely be using them with future transactions!

Emily · 23 March 2024

★★★★★ 5/5

Google

For a first time seller, you might accidentally find yourself thinking that it's a good idea to try and sell your house yourself online and just do all the work yourself. You'd be wrong. Our house was valued by Oliver from Wards, Dover, who attended our home and gave us a realistic figure for that matched what we already had in mind. Once the paperwork was signed to put our house on the market, things moved steadily and swiftly towards our property being put online with professional photos, where it would be shown, not only on the Wards website, but also sites like Rightmove and Zoopla. Our property went on the market on a Friday evening. We had two viewings on Saturday and a reasonable offer was made on the Monday morning. (Yes, seriously.) Wards also contact you regularly with new properties that become available. We had an offer accepted on a property that also happened to be listed for sale with Wards; and with solicitors on both sides currently completing everything in the background we are now awaiting our final exchange and completion date. Before the pandemic - when things were normal - the regular contact and personable communication was excellent. The staff are friendly and professional. No question is too ridiculous that your agent won't endeavour to answer - or find an answer for you. I've felt supported and the ease of understanding the figures behind what was happening with my property being on the market put a number of irrational 'what if?' fears to rest. (IE, What if no-one is interested? What if it all goes wrong? What if we don't find anything we like?) And whilst sometimes things happen that you don't expect in buying/selling a house, the Wards staff - with you as their client - have your back, and will do what they can to help you through the situation. I can say without doubt that Wards, Dover have facilitated the smoothness of this transaction. Despite the barebones number of staff that have remained working during the Covid-19 pandemic, things have still progressed. In addition, there are some services available via Wards: - I would thoroughly recommend utilising the mortgage service that Wards have available (via Mortgage Matters Direct) - I now have the mortgage that I wanted agreed with a very good fixed-period rate. - The solicitor firm that Wards recommend, Martin Tolhurst solicitors are very, very good. I have been deeply impressed at how diligently they have worked, despite an ongoing global pandemic. I am confident in saying that if/when I want to sell my house in the future, I'd contact Wards before anyone else in the Dover area.

Dominic · 22 June 2020

★★★★★ 5/5

Google

Shane, Dom, Ollie, Jacob, what a great team, nothing is ever too much trouble for them. They have just sold my house for me within 10 days of being listed for full asking price. This is the second house they have sold for me. Every aspect of the process is simple with them, they remove any stress, communication is excellent, they are keeping me informed of the process ever step of the way. But not only are they selling my house, they have also advised me the best way to progress in the future, Shane’s knowledge of the house market is second to none, having dealt with a number of other estate agents whilst house hunting myself it really showed that I made the right choice choosing to list with W&P for a second time. I have recommended them to any one I know who this thinking of selling.

James · 22 June 2020

★★★★★ 5/5

Google

Just got my first rental property through Aaron at Wards in Dover. They have been so helpful in taking away the stress and so professional throughout the process. Thank you again for all your help.

Greg · 16 October 2024

★★★★★ 5/5

Google

Would just like to say thanks for an absolute pain-free experience, any questions instantly answered with helpful advice and quick response. Would recommend Wards to anyone. Many Thanks Julie Kingsley

Julie · 22 June 2020

★★★★★ 3/5

Google

I'm sure they did their best, and we did have some actual viewings but a sub from another office who didn't update information meant we missed out on anyone for some weeks in new year and when I terminated contact I was sent a list of people I'd never heard of and who certainly never viewed, BUT was told that if any of those names subsequently bought the house I'd be liable to pay Wards fees! I understood that 'arranged a viewing' meant they told me when the person was coming to look at the house not sent a list of unknown names, so beware of 'padded' figures on recommendations. After I queried the lust & wording the man hung up on me!

S · 23 June 2019

★★★★★ 5/5

Google

I'd like to say how helpful Shane has been to my wife and I. It's difficult house hunting in these times but he's gone over and above to help

Jade · 22 June 2020

★★★★★ 3/5

Google

Wards were dealing with the sale of our property and the communication was initially good, no problems there. Once they sold the property that's when things changed. Communication was terrible, unanswered messages, unanswered emails, rude Wards of Kent staff from their central team who you tell them what the issue is and they don't take any notice and then ask you what the message is even though you've just told them who you are and why you are calling.

CT16Resident · 24 December 2023

★★★★★ 1/5

Google

Very disappointed. Manager was rude and sarcastic to myself and my partner. No response to chasing up my sale. Went elsewhere in the end to get sale.

Lindsey · 22 June 2020

★★★★★ 5/5

Google

Very professional, knowledgable and helpful. Shane made my wife and I very relaxed and confident in the processes going forward. Got nothing but praise for shames attentiveness...

Spencer · 22 June 2020